1/5 MB 1 year ago on Google
In
more
than
10
years
rating
google-places
this
is
my
3rd
1-Star
Review.
Our
experience
is
based
on
the
hotel
(not
restaurant)
and
was
horrible.
We
arrived
at
the
reception
to
check
in
and
an
old
lady
at
the
reception
was
checking
us
in
(we
had
a
reservation).
The
check
in
was
quite
slow
and
it
took
like
20
minutes
but
it
was
okay
as
it
was
an
old
lady
and
we
didn't
want
to
rush
her.
She
didn't
answer
any
questions
but
at
that
point
I
thought
it
was
due
to
the
language
barrier.
So
far
so
good.
What
was
really
really
bad
was
the
room
and
how
the
staff
handled
our
complaints:
1)
The
balcony
and
the
rooms
were
dirty
2)
There
was
dirt
in
the
toilet
3)
The
water
in
the
toilet
and
sink
didn't
run
4)
We
were
barely
able
to
close
the
front
door
as
it
was
somehow
damaged
5)
The
swimming
pool
was
not
usable!
Dirty
and
almost
no
water
in
there.
Seemed
like
it
is
under
construction
when
on
the
pictures
it
looked
really
nice
We
went
to
the
hotel
staff
and
told
them
to
please
check
the
room
and
we
showed
them
what
wasn't
working.
3
people
checked
the
room
and
afte
r
nothing
happened
we
sat
down
and
were
waiting....and
waiting.
Nobody
talked
to
us,
we
didn't
know
what's
happening.
Suddenly
everyone
disappeared
for
15
minutes
and
we
were
waiting
again.
The
biggest
problem
was
that
nobody
was
talking
to
us!
We
asked
many
times
what
was
going
on
but
we
literally
just
got
ignored
-
no
answer!
I
thought
they
don't
speak
english
very
well
so
I
asked
my
Thai
girlfriend
to
talk
to
them
in
Thai
-
but
she
got
ignored
too.
They
just
wouldn't
answer
and
ignored
us.
This
was
really
rude.
Nothing
seemed
to
be
happening
and
it
seemed
like
nobody
cared.
5
people
were
standing
together
and
talking
and
after
multiple
times
of
asking
for
the
manager
or
for
someone
in
charge
they
handed
us
a
phone
with
the
manager.
At
that
point
we
were
so
disappointed
and
felt
really
insulted
that
we
decided
to
check
out.
The
staff
was
rude,
unprofessional
and
the
rooms
just
dirty
and
not
maintained
well.
It's
ok
to
make
mistakes
-
but
please
take
responsibility
and
handle
the
mistakes
in
a
professional
way
After
we
left
my
girlfriend
told
me
that
she
heard
the
staff
talking
in
a
disrespectful
way
about
us
in
Thai.
3 people found this review helpful 👍