1/5 Nong V. 1 year ago on Google
We
booked
7
rooms
for
a
big
family
weekend
away.
We
entered
one
of
the
7
rooms
and
found
that
the
room
was
occupied
by
other
people.
Luckily
the
guests
in
that
room
were
out
as
we
only
found
their
stuff
all
over
the
room.
Otherwise
it
would
have
been
awkward
to
enter
someone
else’s
room.
This
is
extremely
unacceptable!!!
We
informed
a
female
front
office
staff
that
she
gave
us
the
room
that
has
been
taken
and
she
simply
said
sorry,
that’s
it.
I
said
it
was
extremely
unacceptable
and
I
felt
unsafe
to
stay
in
the
hotel.
The
front
office
staff
didn’t
say
anything
as
if
it
was
a
NORMAL
mistake
to
happen.
The
hotel
atmosphere
was
nice
and
the
room
was
very
good
for
the
price.
However,
cleanliness
needed
to
be
improved
as
we
found
a
dead
fly
on
the
floor
in
our
room
and
quite
several
hair
from
previous
guests
on
a
desk
and
bathroom.
We
felt
the
floor
was
dirty
as
our
feet
became
a
little
dirty
walking
around
our
room.
So
we
decided
to
mop
the
floor
using
bath
mat
and
a
little
bit
of
water.
The
bath
mat
became
very
dirty.
It
was
such
ashamed
as
the
hotel
looked
nice
and
pleasant
overall.
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