1 they don't answer the phone. 2 scheduling attendants are huffing and puffing on the phone, disrespectful. 3 inform a certain time arriving at the location and an hour later. 4 take a long time to respond to WhatsApp or do not respond at all. 5 the procedures do not pass (reason 1, 2, 4) leaving the patient responsible for searching on the website or the doctor who requested the exam 6 we inform the attendant that an elderly patient with CRF is not feeling well due to the suspension of medication and they do it anyway patient waits more than an hour to speak to a doctor in charge of the place to check the possibility of taking some medication or changing the date of the exam, but first injecting contrast in the uncertainty of whether the exam can be carried out. Conclusion: I hope there are no more problems, but it's been 2 hours and my mother is feeling unwell, with no doctor to assist her, with contrast that further affects her kidneys, which are already compromised.

Rude, disrespectful service, total disregard for the patient. The attendant gave me the worst service I have ever received in my life, she was rude from the moment she answered the phone until the moment she hung up, she had even distracted my mother who had just left the office with a delicate diagnosis. We had the request for the authorized exam in our hand with protocol and everything, we had already spoken twice to the office who assured us that it was authorized and she said that she could not find the authorization, she mocked our problem both times we called, she said that It was our problem that was none of her business and she couldn't do anything, as it was an emergency exam we insisted but she refused to try to resolve the problem, when we asked to speak to the person responsible for it she refused to go through. I don't recommend it to anyone.

Terrible reception! I arrived to pick up my grandmother and the receptionist said she was undergoing an exam. I stayed in the room in front of reception waiting for 40 minutes, when I asked her about the delay, she asked me to look in the other room! And there was also my grandmother waiting for me for 40 minutes. When I went to talk to her because she didn't tell me that there was another room, she rudely said that the reception can't control that, and she didn't even tell me that there was another waiting room. The rudeness of the receptionist, who still wanted to be right, was absurd

Very harsh attendant, total disregard for PATIENTS, something that is extremely disrespectful, as they provide an ESSENTIAL service aimed at health. Because it is a place like this, they should have even more compassion for others, because the service is paid. If the attendant is dissatisfied with the work she leaves, there are many good-natured people wanting an opportunity and who will treat patients well, or if she has a problem with the owner, report it to the Ministry of Labor and not take out the displeasure on the patients. who then seek tests to treat/avoid possible diseases. I hope they improve after this constructive criticism!

(Translated by Google) The receptionist is rude and arrogant, they don't inform you about the exam procedures and time. Terrible reception, no security and much less tranquility for patients. already the The doctors' care is very good, they are attentive. (Original) A atendente da recepção é grossa e arrogante, não informam sobre os procedimentos e tempo do exame. Recepção péssima, não passam segurança e muito menos tranquilidade para os pacientes. Já o atendimento dos médicos é muito bom, são atenciosos.

Great clinic, well organized, good service and quick exams.

From the moment the appointment was made (in my case via WhatsApp), which was super simple and quick, I felt well taken care of. There is now a large parking lot directly connected to one of the receptions, which helps a lot (especially if the patient has mobility difficulties). I found it extremely punctual. The place has wifi, several places and, most importantly: very human, attentive and friendly staff service. Above all, Dimen is the reference place for nuclear medicine in the city. If I could, I would give it 6 stars.

I'm sorry to the other people who didn't have good service, but in my case I was well received and very well attended to the 2 times I was at this clinic, due to the attention of the professionals who carried out my procedures and the reception, gratitude.

(Translated by Google) I've been trying to call for two days and the phone is only busy... morning and afternoon. I've called over 50 times. I need to schedule an exam for an elderly person and I can't. It's a shame that such a good and reputable company has only one phone to meet such a huge demand. (Original) Faz dois dias que tento ligar e o telefone só dá ocupado... manhã e tarde. Já liguei mais de 50 vezes. Preciso marcar um exame para uma pessoa idosa e não consigo. Lamentável, uma empresa tão boa e conceituada ter apenas um telefone para atender a uma demanda tão grande.

I don't know if I was 'lucky', but whenever I needed Dimen's services I was very well attended to. Even my aunt, who is elderly and has Alzheimer's, was treated with extreme affection. Another strong point of the location is the convenience of parking, which is large and spacious.

(Translated by Google) To schedule an exam is practically childbirth. There seems to be no interest in resolving the situation. (Original) Para marcar um exame é praticamente um parto. Parece não haver interesse em resolver a situação.

(Translated by Google) Excellent service from scheduling to performing the myocardial scintigraphy exam. Very capable, polite, friendly and attentive professionals. I recommend without restrictions. (Original) Atendimento excelente desde o agendamento à realização do exame de cintilografia do miocárdio. Profissionais muito capacitados, educados, simpáticos e atenciosos. Recomendo sem restrições.

Reception from the front was good. When my 88-year-old mother went into the exam room, they said I didn't need to go in with her. I waited and when the exam was over they released my mother alone through another door and she was feeling sick, pale as she had been fasting for 16 hours... And they didn't call me to tell me that she had left through another door other than the one she entered. What if my elderly mother had fallen outside without me knowing?? They can't release the person from the exam like that. There has to be recovery time. My mother was hypoglycemic

Good service from start to finish of the procedure. Absolutely nd to complain.

Attendants are very humanized, they help you with everything, I just have to thank you