Bad attitude from the employees, unprofessional. They whisper to each other while sorting my clothes and take turns handling my items in front of me after they sent the notification. They didn't even let me check the items they took and had a very bad attitude. They took at least two buckets of my clothes and threw the ones they didn't want right in my face and said goodbye thanks. Wont be selling to Platos anymore.

Went there just now, they told us to wait for 20min for the evaluation of our old clothes and someone would let us know when they are ready to be sold. . We waited for 50min, no phone calls, no text, when we walked inside to check again, they simple say "we just forgot to call" without even an apology, as if it's our duty to wait. The whole bag of clothes which was worth hundreds was evaluated to be sold for $10. Maybe they can sell them all for $200 later with $10 cost. Seriously right now I'm on my way to donate the clothes instead of being taken advantage of by the irresponsible someone who has no sense of time and manners.

Hi, I would like to warn all shoppers and management of Plato's Closet Richmond Hill, that recently and on two separate occasions, I bought two items from Plato's Closet Richmond Hill, and both items had obvious blood stains from the previous two owners periods. I didn't realize this until I got home and wanted to wear the clothes. This experience was so disgusting and traumatizing. This is so highly unacceptable and disappointing. I don't think I will shop there again. This is an example, among other issues, of poor management also.

The store is not huge but still have a great selection of pre loved clothing’s and shoes. Staff are nice and checkout usually pretty quick. You can bring your used clothes and sell to them.

Thieves! Make sure you check every item before selling because they’ll hide your things and claim they didnt take it. After processing the sale they’ll tell you if you want it back you need to pay for it… They also under pay so much, marking your brand new items as over warn so they pay you less for it. Seems like they shop for themselves while looking through your things. Had a bin filled with things worth more than 900, great condition and they only gave me 40… my regret is not thinking about all this Islam the moment

This place barely accepts anything. Waste of time trying to sell anything here. I was referred to sell some old clothes here from someone, and brought in multiple items, brand new with tags on them, from reputable brands. 99% of things were turned away. When I walked around the store, I understood why. They sell extremely weathered, almost ripped apart, trash. Don’t bother coming here to sell anything unless it’s stomped on, stained, sweaty t-shirts from Urban Behaviour - they’ll probably accept that. Otherwise, you’ll waste 2 hours of your day.

Took to sell stuff they ruined bags and shoes and top it said coach, RL, MK & Kate spade are not for young people bags… thr stuff are rude and obnoxious specially the girls are! Appears to be high school drop out and targeting customers without money… also the store stuff/ brand went down! Don’t waste your time or money going there as they target high school kids as staff stated🤨🙄

Waste of time if you want to sell. I had stuff brand new with tags. All the stuff on the shelf is trash, they gave me back my stuff in the exact order I gave it to them. Second time they have done that at this location. The one in Newmarket is way better.

This location is big so there’s lots to look through - but this can be a good thing or bad thing depending on what size you’re looking for. I personally do find good pieces from time to time at this location, but I wish they had more stock in clothing for women that are sizes Large and up. In terms of selling to Plato’s, I think that they should make a better effort to buy more clothing items that are size L and up for women so that they can improve their stock in these sizes. I came in today to sell a bag full of clothing items that were sizes L-XL and they only ended up buying a few clothing pieces from me. I had a few items I felt like they could have purchased from me because they were in genuinely good condition (especially compared to the clothes in their stock), new with tags, not old styles, or of the brands they carry (e.g. Zara). They did take almost all of the shoes I brought in today which was nice and for sure, I’m grateful. I understand that some of the pieces I brought in to sell today were older/not popular styles (I definitely expected this going in and I’m totally fine with most of the pieces they chose not to take from me - I just thought I would try selling them anyway). And I understand that PC purchases items from sellers based on what is trending at the moment (which doesn’t seem like a good long-term business plan), and that their usual customers may be of sizes smaller than Large. But it is really discouraging as a customer who is not a size XS-M, to see a lack of stock in my size or larger and then witnessing PC not buy good clothing pieces in larger sizes from sellers. When I look at their stock in store for clothes in XS-M sizes, there is so much more stock to choose from and yet not all of them are great tbh - I see brands like Shein or clothes that trendy from 5+ years ago. So it’s disappointing to see that PC will buy those kinds of clothes from sellers just because they’re in smaller sizes and then not buy perfectly good pieces in larger sizes from sellers (even just to increase their stock in these sizes and give people of bigger sizes something to choose from). It is also very discouraging to sellers; I know that for me, I don’t feel welcome or inclined to sell my clothes of larger sizes to PC when they don’t end up buying perfectly good pieces. I’m sure this is the case for other sellers trying to sell their L or Plus size clothing to PC as well. I continue to shop as a customer at this location because once in a while, I will find clothes that fit me and are my style. But this isn’t the case for all women who bigger than a size M. I think that PC can definitely improve their stock for Large and Plus women sizes by making a better effort to purchase larger sized clothes that meet their standards from sellers. They can easily turn down some of the poor quality clothing in smaller sizes from sellers and make the effort to purchase larger sizes from sellers if they have a daily/weekly purchasing limit or something. I really hope PC improves in the ways I mentioned above because purchasing clothes secondhand is of course sustainable, good for the environment, and is more affordable at times. They just really need to work on inclusive sizing.

Recommend Don't Ever waiste the drive to sell Anything! Brought brand new Dr Martens tagged shoes a whole bunch insulted me with the price do not bother ever !I wish I can give it a minus five star rating Brampton Vaughn store I recommend to do your shopping and selling it's like two different companies

This is the second Platos location we've been to. It was a touch more crowded than we're used to, but the selection is great. Not as many high quality purses compared to the Markham location, but lots of great sweatshirts and athletic wear. Staff are friendly and efficient.

Fairly tidy, staff were friendly, didn't take too long to process our items and they accepted a number of things. We didn't get a ton of cash from it but overall a good experience.

Every time i come to this location I leave with nothing but a pounding headache. The music is always super loud, and the store disorganized. Much prefer other locations

If you are looking for joe fresh, Shein, and Walmart brands for teens head on over. Wasn’t impressed, you can find better items at value village.

Went it a couple of weeks ago with a garbage bag full of clothes, they looked thru it no problem, I went back today with more clothes in a garbage bag and they said they weren’t going to look thru it because they don’t accept garbage bags… I’m pretty sure it was just a race issue and the girl was being racist and didn’t want to look thru my clothes

If you are looking to sell your clothes here, don't, it will be a waste of your time. I don't say I got luxurious pieces but they won't take any of my Garage or Hollister items that I barely wore and are still in style which is a shocker to me. The girl at the front told me it was because they have too much staff in already so don't come to this location and waste a good hour of your time! As I write my review, there is another girl that passed with a loads of clothes.Looks like most of her clothes got denied as well! If your store's inventory is full, you should have said so at the beginning.

I love shopping here. They never take my clothes (lmao) (ok maybe like 1 out of 200 pieces I brought) but I really like the selection here. I've only been to this one and the Scarborough location, and I like this one because it feels cleaner. And I find the staff pretty helpful. I don't know what people are expecting but it's not like this is a retail store? If you need something they'll help you with it, otherwise you're free to explore on your own. Which I enjoy anyway. Plus I've never had to wait more than an hour for the clothes I submit to sell. They're always ready by the time I'm done shopping.

Excellent selection of clothes. The prices are a steal! Staff are mostly friendly, and they make fun tiktoks to promote their stuff. Great place to thrift!

Sell my old stuff. Price offer quite low. 400 dollar jacket like brand new sold for 3 dollars. Will not come again. Just donate it.

Did not enjoy my visit to this store. The quality of the clothes was poor. Most of the clothes were from Shein or Forever 21 and are of cheap quality. The prices for the product are way too high for what you are getting. I saw a shirt with DRY ROT. A lot of the clothes have pilling or are torn. Most of the clothes are extra small-medium in size. If you have taste I would not recommend wasting your time trying to sell your clothes here. I do not know how this place stays open.

Long time customers and thousands of pieces. People trying to sell need to be realistic. Rent and wages cost much more than these clothes. We are lucky someone is there to buy it. Just drop it off and be grateful

Probably one of the best Plato's locations I've been to. I sell a lot of my clothes to them for a reasonable price and I also find a lot of cute last minute outfits I need

most items are super old with holes and stains but they don’t accept any items I try selling which are in actual good condition and in accordance with current style and trends. Very strange since most items I see on the racks are damaged, broken zippers or have holes. I won’t bother selling here again.

Good store, good prices, well managed and clean, not like the other locations

Absolutely amazing staff. Really puts things into perspective because I had a disgusting experience at Style Encore right after. These staff members were extremely nice and patient. They took their time to explain how this works and why some items were accepted and why others weren’t. Price was reasonable as they need to make profit too! The two girls working today on April 18, just wanted to give you a thumbs up!!!

They stolen the clothes if you not pay attention on what you bring to them. First time I found some of my clothes doesn't back to me, and also didn't show on the list they purchased. Second time I test, same, never go this location again!!! Count the clothes you bring to them, make sure you you get the money

Shop here every few weeks and always find atleast 1 new piece! Good quality for second hand stuff (brand name, not value village stuff) and always have a wide selection to choose from. One of the larger stores I visit

My favourite thrift store—a bit higher price point but much more worth it for the quality of items you can find! Very neat, good selection, friendly staff, and trendy items.

My experience: they refuse to serve me, because I did not have clothes packed with recycle bag as their policy allowed. They are selling small size recycle bags for a dollor something, but you are not allow to reuse those.

Extremely rude and passive aggressive for no reason. One lil asian cashier decided to THROW the receipt on the counter instead of handing it to us.

I like the location they have tons of cute stuff for ok prices but honestly some of the workers here are just plain ignorant …

I’ve come here a few times to sell clothes. The staff is always nice and they handle things with care.

This place has the absolute BEST clothes!! I went here for the first time, and I got 2 pairs of jeans and 4 shirts for about $75 CAD!!

Very limited in what they buy. Product selection is decent

Stopped by to sell some clothes recently and they bought almost all my items! It only took only about 20 minutes which gave me some time to check our the store! I found some cute Levi's and some great tees for my boyfriend in their men's section! I recieved a text when the items were done and the sale staff were super friendly and explained to me why they passed on my items! Ended up doing a trade in which also saved me tax! It was a great experience, excited to come back to buy items for Fall!

Don’t waste your time trying to sell anything to them. Wait times are ridiculous (2-3 hours), only for them to look at your items and say they’re “not the stores style” or to make a grotesque undervalued offer. The store’s stock is ordinary and is mostly old stuff not worth their prices. Had to come back to the store to return a pair of jeans because when I tried them at home I noticed there was a huge blood stain… Can’t describe how dissatisfied I am at that location. Definitely never coming back.

Love this store! ❤️ This location is the only one I go to and I never leave empty handed! Amazing, friendly staff who are always willing to help. I recently did a trade for a ton of new items when selling my stuff and I still walked out with $40 in cash!

Glad to have a place that buys and sells previously loved items. There is a wide variety of clothing, all nicely laid out by category and size. A good place that won't break the bank! We will definitely return for another season of shopping.