American Eagle Store image

American Eagle Store

Clothing store Womens clothing store Mens clothing store Lingerie store

One of the Top rated Clothing stores in Richmond Hill


Address

Unite C009a, 9350 Yonge St, Richmond Hill, ON L4C 5G2, Canada

Website

storelocations.ae.com

Contact

+1 905-884-3204

Price rating

$$ $$

Rating on Google Maps

4.40 (44 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 8 pm
  • Sunday: 11 am to 7 pm
  • Monday: 10 am to 8 pm
  • Tuesday: 10 am to 8 pm
  • Wednesday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: store (12) location (9) service (9) customer (7) helpful (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Leslie C. 2 years ago on Google • 349 reviews
    Haven't shopped for clothes in-store for years. Last time I went, the employees were all very polite and helpful, and offered great suggestions
    2 people found this review helpful 👍

  • 5/5 lya k. 1 year ago on Google • 311 reviews
    Great location, with awesome very friendly service. Moderate selection, you get much more to choose from online, but otherwise a nice clean usual American Eagle store.
    2 people found this review helpful 👍

  • 5/5 Huda O. 1 year ago on Google • 76 reviews
    Every time I went to this store, the staff are so helpful. Rihana helped us to get a fitting room, cashed us out and was very nice. The place is organized and you can easily find what you are looking for.
    1 person found this review helpful 👍

  • 5/5 Linda G. 1 year ago on Google • 14 reviews
    Love this store. The customer service received today was amazing. I felt that the salesperson went above and beyond helping to order sizes online that weren't available in store. She was great!
    1 person found this review helpful 👍

  • 5/5 Giuliano V. 2 years ago on Google • 9 reviews
    Went there over the weekend and all the staff were amazing and up beat. Also shout out to one of the staff Alex (at least I think his name was Alex) helped me place an order to be delivered to my home and helped me pick out a colour as I have vision issues. Amazing customer service! Thanks!
    1 person found this review helpful 👍

  • 3/5 Joshua P. 2 years ago on Google • 638 reviews
    Didn't seem to be as stocked as usual. I guess it is the end of the summer season. Staff was helpful, just a lack of inventory. Worth checking online where there were more style choices.

  • 5/5 Chloe C. 3 years ago on Google • 102 reviews
    Sherwin for the win!! Got 3 pairs of jeans and all feel so great and look fabulous! Thank you Sherwin, you are an amazing sales person.

  • 5/5 Jessica D. 2 years ago on Google • 16 reviews
    Great service at this location. I’ve been in twice in the last 2 weeks and everyone I’ve Spoken to have been extremely nice and helpful. Not the biggest location but good selection in terms of jeans.

  • 1/5 violet M. 3 months ago on Google • 14 reviews New
    I recently had a disappointing experience at this location. I was there to purchase a pair of black Jegging , an Indian or a Pakistani lady was assisting me and other customers. Despite asking her more than three times to help me with the size and color, she repeatedly brought me the wrong Jegging. Frustrated, I spoke to my friend in our mother tongue ,that I go find the right item myself, assuming the sales lady might be new and she does not know exactly what to do. When I left to get the right Jegging , she fallowed me to the section which made me happy and I thought she is going to help me to find the right size ,but unexpectedly she asked me about what I said to my friend in our native language.I found her too rude, and when I told her it is not her business and how she dare to asked me she became even more rude.I told her stop and Seeking assistance from the store manager,Rohit,he was even worst than her,at the same time another lady, whose affiliation with the store was unclear, also got involved.Despite my attempts to end the conversation and let me find what I want, store manager,Rohit told me leave the store or he will call mall security.As I was with a friend who is a visitor in Canada I chose to leave and later contacted customer service. I had the worst experience ever in this location with those guys.I have a couple of questions for this company.Is this how your sales associates treat your customers?Is this how your managers are trained to deal with this kind of issues in the store? How can your manager dare to threatened your customers in such a manner. I expected the manager to help me and tell her to stope arguing with me,but he even refuse to tell me her name.So customer service is the last priority in this location. They attacked me for nothing , ruined my day and put me under pressure. I am waiting for customer service to reply otherwise I will take this matter to a higher level.

  • 1/5 Marc Van D. 4 years ago on Google
    Initially I was happy to see this location re-opening. However, unlike the previous location they no longer accept returns. Whereas all other locations I have never had issues with returns. No longer going to shop at this location.

  • 5/5 scott v. 8 months ago on Google
    Got a great deal on some cargo shortd

  • 5/5 mehdi b. 9 months ago on Google
    Great store, and customer service!

  • 3/5 Lori B. 1 year ago on Google
    This store is a hit or miss. This time it wuz a hit, found a few shirts I liked.

  • 5/5 babak m. 1 year ago on Google
    I love this brand , it has a beautiful style with good materials.

  • 4/5 Crazy C. 3 years ago on Google
    I'm not a mall person, but the overall experience was pleasant. The one employee that was helping me was very nice and cheerful.

  • 5/5 Bill Z. 4 years ago on Google
    New store in Hillcrest Mall! Open soon.

  • 5/5 Belinda 2 years ago on Google
    Love their customer service team.

  • 5/5 Brian O. 2 years ago on Google
    Was greeted when I walked in. Everyone there was friendly and helpful.

  • 5/5 Josh A. 3 months ago on Google • 2 reviews New
    Had a great experience at this AE. Andrew and Puja are very good at their jobs and were extremely helpful.


Call +1 905-884-3204 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Men's clothing
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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