Fit4less in the Richmond location is extremely unprofessional. If I could I would rate them with no stars. They do not have a stable manager that you can reach nor do they reply your emails. Today, I called the gym for a follow up and the staff there told me that even staff could barely reach the manager. You can imagine how unprofessionally managed this gym is. The staff also told me that he had to go abruptly and hung up the phone while we were having a conversation. They do not have an honour system when facilities are out of service, even if it was out of service for a month. They do not contact you by email nor telephone to inform you that your membership is expiring. You need to pay an extra fee on top of your registration for a new membership after the old one has expired which is crazy especially when you have been an active customer. I do not trust or recommend this gym and I will not ever be renewing my membership here. You pay for what you get.

It used to be open 24/7 before the pandemic. I like the fact that social distance measures are in place. Equipment are sanitized every after workout session. Plus it's affordable. There are bathrooms on site. Hand sanitizers are in place too. If your new to this gym please note that there is a good habit of sanitizing your equipment after your workout. It has always been like this even before Covid. So don't just leave the equipments without doing the due deligence although it's not part of the rules.

I joined and I thought the massage chairs and the hydro massage beds can be used 24/7 if I have a black card membership. No one told me that it is only when the staffs are on duty. That means till 10 pm. Then the person who took the membership solely for the purpose of going to the gym after 10 pm since it’s open 24/7. He or she will not be able to use the massage chairs and beds. I don’t understand why they don’t make it usable 24/7 by automating it, which can be used by the card like the door fobs that they gave us. If an atm machine can be automated, I am sure those could be automated too. By not letting them using it we are being denied part of the service that they are charging for. Also, there is no drinking water tap on the floor. Which I have never seen in any gym so far. If you feel thirsty. You have to buy it from a vending machine and boy it’s expensive . It’s ridiculous. It should be mandatory to install drinking water taps in a gym. It’s like the basic. It is health risk if you don’t have drinking water handy in a gym and everyone knows it. I am writing this review hoping they understand that I am pointing it because it’s for the benefit of the gym’s reputation and not take it as a negative review. I like everything else about this gym.

This gym has sufficient space and number of facilities for various kinds of workouts. There are about 11 treadmills, 8 ellipticals, 2 arc trainers, 2 stair machines, 8 stationary bikes (4 recumbent and 4 upright), and 2 rowing machines for your cardio needs. The free weights area includes 5 benches and dumbbells up to 75lbs. The upper and lower body strength training machines are all easy to use. Additional facilities include massage chairs and tanning rooms. Staff are helpful. At a very affordable price and open 24 hours a day there are no complaints, however it can get quite busy during some early weekday evenings.

Absolutely terrible gym. They NEVER answer the phone when you call However when you arrive there always sitting in the office The cleanliness of the gym is terrible from tissue paper left everywhere The bathrooms look like there cleaned maybe once a week And then last week I was in a rush after work and decided I would maybe shower there And this was the last time I went as there tanning beds were "broke" for over a week and the showers were absolutely disgusting I've seen better showers in prisons... This gym should have a a zero star rating

Yeah so the kids "working" the front desk have access to all your personal info, including credit card. Reported some dudes taking pics of girls in the evening (one time an old dude in a top hat pretending to take a selfie, another time a younger kid crossing his arms to conceal his phone), and manager said he couldn't do anything if I didn't show proof. Too bad there aren't any cameras around right? Showers are barely cleaned. People constantly sneak in 2-3 people at a time with one card, and sometimes even through the emergency entrance. Yeah.

This gym is what you need in your fitness journey nothing fancy no BS straight up gym. Definitely the cheapest gym in town that you can get your work out done w/out causing you a fortune. People who complain here probably those “Karen and ken kinda people” like what do u expect from staff give u a red carpet to welcome you in? Yes Gym is small but if you shut up and mind your own business you will get your work out done despite of volume of people. You can get the same gains and results here if you focus to your self and stop whining about the gym and staff they cool kids trying to work. And last but the least The manager name Jason are awesome dude and the staff are all friendly and always cleaning the gym spotless. Not recommended because we already have enough members lol. Go somewhere else with constant smiling Staff and has a silver plates and gold bars weights.

We signed up for the black card so we could use the tanning and massage beds. Unfortunately 3 out of 4 days there was no staff during what was supposed to be staffed hours. What’s the point of getting the black card if we can’t use it because staff isn’t there when they’re supposed to be?

I go to this specific location three times a week. The staff are friendly, professional and most importantly diligent in keeping the gym clean. They are constantly cleaning, dis-infecting equipment, even lockers and keep all the disinfectant bottles topped up as many members have the proper attitude. Most of the times, people complain when things don't go their way, especially during these challenging times, however we should appreciate the efforts made by the staff and majority of the members alike for caring about each other's health and safety. I made the effort to thank the staff for their efforts, suggest more members should extend the same courtesy. Good gym, good staff, safe environment.

Difficult to get gym time via website. Only staff wear masks - about 80-90% of members dont wear masks. Gym is reasonably priced

Nice gym with many equipments and only costs around 10$ a month~ FAQs How do I get a membership/join Fit4Less? Memberships can be purchased online at any time or at any Fit4Less location during staffed hours (see my club hours). If you plan to sign up for a membership in club, please bring your pre-authorized payment information with you. This can be easily located on your personal banking mobile app, online banking or simply bring a void cheque. If you purchase your membership online, you can pick up your membership card at the club during staffed hours. Check your club location page for hours. Please note: If you purchase a membership at a location that is currently closed due to COVID-19 government mandates, your bi-weekly payments will not start until your Home Club has opened. If paying by credit card, your initial payment will be taken at joining. Your memberships actual commencement date will be shifted to the date the location opens. What’s the difference between the Black Card membership and the 4Less membership? In addition to 50+ pieces of cardio equipment, strength and training equipment, free weights (and more!), Black Card Members may enjoy additional in-club amenities, such as unlimited use of Hydro Massage Beds and Massage Chairs, free tanning, and access to any Fit4Less location in Canada. Check here for a full list of Black Card benefits. What’s available at Fit4Less? In addition to 50+ pieces of cardio equipment, a variety of strength training equipment and a large free weight area (5 lb to 75 lb dumbbells), Fit4Less also features a 30 Minute Express Circuit, Functional Workout Area (at specific locations) and Black Card Workout Areas (at specific locations). During staffed hours additional amenities are also available including tanning, massage chairs, hydro massage beds and cooler drinks.

Nothing 'less' about pricing. Will take 30 days to cancel and charge you the entire time for it. No option to pause membership. If you cancel and re-take membership, you'll have to pay a 40$ cleaning fee for the entire year again.

Staff is unfriendly and never answer (tried to freeze my membership mutiple times with no answer or call back now it's expired..) Machines are fine. Small room for stretching / other weight lifting . When busy very crowded. Small space.

The gym is very cramped. Workout machines are packed next to each other with less than a foot of space between them. The overall gym has very limited floor space. Poorly lit with yellowish lighting. The massage machines could use some serious wear and tear maintenance. The hydro massagers lack privacy. The only pros of this gym are that they open 24/7 and that their membership is very cheap. However, if you don't need the 24/7 service, you're better off spending an extra 4-5$ a month and getting a membership at club16. Much a much better gym and much larger.

I really don’t mind this gym at all, has a good variety of machines and everyone just does their own thing. I really like the tanning bed and massage beds that are part of the black card membership. There are three cons: 1. there is no water station. You have to either buy a water bottle from their vending machine or refill with bathroom tap water. 2. their showers don’t have a bench or anything and it’s literally just a room with a shower head so it makes changing a little difficult + the change rooms are in a different part of the gym. I’m a little shameless so I feel no embarrassment walking to the change rooms with a towel wrapped around me but I would say this makes it inconvenient. 3. Not enough mat area if you want to do stretches etc. the room that used to be used for mats now have a new machine in there. there’s probably only enough room for 5-6 people MAX and that in itself is quite right. Other than that, honestly the price is unbeatable and you get what you pay for. Nice and central.

Nice affordable clean gym in a great location with an amazing staff. Nice new machines and free weights. Any problems with equipments reported to the staff is taken care of immediately and fixed right away. Bonus : Upgrade membership plan to access massage chairs, hydrotherapy beds and stand up tanning!

Key card doesnt work once a week or sometimes twice in a week! awful service! i workout at 5am and oftentimes the keycard wont work! thers no staff to help u during those times.. it happens a lot! awful, awful, awful!

Nobody picks up the phone everytime I want to inquire about membership. Why would they put their number in their website if no one answers. It implies they don't care.

Now that the place is finally 24 hours, I feel it to be the best place for working out. I am not much into Olympic lifts, or super heavy weightlifting. I am just beginning to build out my strength. So I have a big journey to pass 75 lbs dumbbells that they provide. For the price and the hours, as per my requirements it is best place to work out. Everyone has different needs and must choose accordingly.

Key card dosen't wrok sometimes and you are locked out i try to reach out via email they said oh over sytem is fine you have just 3 seconds to get in otherwise you locked out i read the comments other people have same issues they dont care if you locked out seems manger feel happy if you stay outside

Extremely unprofessional, I applied to cancel my membership in FEBURARY, and was promised it would be cancelled. I was still getting charged until April 20th where I had to call complain and get it "cancelled again", which means I still have to pay for another month after April because their cancellation apparently takes a month to process. Rep said the manager will call me, but NEVER called me. I tried calling in, never picked up. ITs not a lot of money but its really just about the principle and integrity at this point. You have my file, feel free to contact me to resolve this and I would be happy to take down this review. But prior to that, this is my option and feedback on this gym and its service.

Great staff. Just wish this gym was a bit bigger - I think honestly, there should always be a limit on the people allowed. 30 makes it feel just right as soon as you add a few more people it feels packed. Otherwise it’s a great price for what you get.

One of the staff who’s name Nawaf has been seen to have inappropriate behaviour with some gym members(female members)which makes the environment uncomfortable. I believe the staff members of a gym have to focus on providing the best service for the gym community as a whole but this behaviour is not the best.

It was almost more than 7 months the equipments doesn’t work, and when I talk with personal stuff they told we already talked with them!! I’m really frustrated about this !!!!!

Worked really good for me - I don't use machines and never been in the washrooms. I get in, do my pullups/pushups and some dumbbells, and I'm out. If you're this type of person, I think it would work for you, otherwise, and from the comments I read about harassment or washrooms I have no clue. It can get a bit busy and the gym is small - there was a day I got in and got out almost the same minute because it was so busy!

Place is very reasonably priced and staff do an amazing job at keeping the place clean. In addition, there are disinfectant spray and paper towels everywhere for people to clean the machine after use.

Black card membership means nothing here since posted staff hours are not maintained. This place completely lacks.

Staff leave early almost everyday, preventing members from using the amenities they pay for like showers, tanning etc. The gym itself is garbage, I personally only signed up to use the amenities and I can't even use them. At the very least the owners should leave the showers unlocked during unstaffed hours especially considering the staff leave whenever they want, so it's not like they get locked at the same time everyday and you can plan around it.

I canceled it within 10 days but I still can't get a refund. The facility was good, but I want you to check your mail and proceed with the refund.

Cancelled my membership in September over the phone with them and they have now charged me for the following 2 months. No one ever picks up the phone which makes this difficult to resolve