1/5 Kirsten B. 1 year ago on Google • 2 reviews
DON’T!
We
did
our
research
before
making
a
reservation
and
based
on
the
good
reviews
made
our
reservation
for
my
birthday
celebrations.
Bad
luck.
While
our
evening
started
pleasantly,
it
turned
for
the
worse.
We
both
ordered
filet
de
Sandre,
but
the
fish
filet
was
far
from
a
filet.
After
20+
bones
in
the
first
half
of
my
fish
I
stopped
eating
my
fish.
It
was
a
very
busy
night,
too
busy
to
get
the
attention
of
staff
to
signal
what
was
wrong
with
my
plate.
Else
they
might
have
been
able
to
solve
the
issue.
Long
after
my
husband
finished
his
plate
(also
with
quite
a
few
bones
but
much
less
than
mine)
we
finally
got
the
attention
of
a
waiter
and
showed
all
the
bones.
It
was
by
then
too
late
for
my
appetite
to
order
a
new
plate
and
my
husband
already
finished
eating.
The
waiter
showed
my
plate
to
the
kitchen
but
never
came
back
with
feedback
or
any
gesture.
We
were
a
little
bit
puzzled
that
we
didn’t
hear
anything
back.
Later
that
night
the
bill
was
not
adjusted
with
a
compensation
for
the
poor
quality
of
the
fish
nor
were
we
offered
anything
else
or
even
an
apology.
Had
I
had
known
that
filet
at
this
place
isn’t
filet,
I
would
have
ordered
something
else.
When
we
addressed
the
waiter
with
our
disappointment
after
paying
the
only
feedback
we
got
was
that
he
did
come
back
(which
was
clearly
not
the
case)
and
the
waiter
was
rather
rude
that
we
just
wanted
a
free
meal
and
that
the
restaurant
was
simply
busy.
To
be
honest
I’ve
never
experienced
such
bad
customer
service.
A
bone
or
2
in
a
fish
filet
can
happen,
not
this,
but
they
should
have
properly
handled
the
issue,
not
in
a
rude
way
like
this.
Then
again,
we
should
have
known
better
when
they
just
didn’t
respond
to
our
email
to
make
a
reservation
and
when
calling
responded
that
they
never
rspond
to
email.
Knowing
all
this
I
would
have
chosen
another
restaurant
to
celebrate
my
birthday
and
avoid
this
very
disappointing
experience.
Simply
wouldn’t
ever
recommend
people
going
here.
1 person found this review helpful 👍