1/5 Onne L. 4 months ago on Google
We
booked
a
large
family
suite
at
the
Radisson
Blu
hotel
for
500
euros
for
one
night.
Upon
arrival,
we
were
informed
that
the
suite
was
unavailable
due
to
an
alleged
accident.
Instead,
we
were
given
two
connected
standard
rooms
that
were
subpar
and
unwelcoming.
Despite
this
disappointment,
we
attempted
to
use
the
hotel's
swimming
pool,
which
incurred
an
additional
charge
not
mentioned
beforehand.
Moreover,
the
promised
rooftop
breakfast
and
other
suite
privileges
were
denied
to
us
because
of
the
downgrade.
Our
complaints
to
the
unfriendly
and
unhelpful
staff
were
met
with
dismissive
responses.
The
rooms
we
were
given
were
not
worth
the
price
we
paid,
and
the
overall
treatment
was
disrespectful
and
humiliating.
The
service
of
Radisson
feels
more
like
a
punishment.
Feeling
shocked
and
upset,
we
decided
to
leave
without
staying
the
night.
Returning
home,
we
found
solace
in
our
comfortable
house,
appreciating
it
more
than
ever.
However,
this
experience
has
deeply
upset
my
wife,
who
rarely
shows
such
emotions.
While
the
money
is
insignificant
to
me,
the
emotional
distress
caused
to
my
wife
is
for
me
unforgivable.