A l’occasion de l’achat de thé pour un cadeau, j’ai été surpris en demandant mon ticket d’apprendre que celui-ci était mis sur le compte des beaux-parents du vendeur. Ça doit être rentable à la journée ! 😏

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(Translated by Google) Very warm welcome, good teas. We even got a little bag as a gift! We have been looking for good tea infusers for a long time, those sold are a little more expensive than average, but of very good quality. (Original) Très bon accueil, bons thés. Nous avons même eu un petit sachet en cadeau ! Cela faisait longtemps que nous cherchions de bons infuseurs à thés, ceux vendus sont un peu plus chers que la moyenne, mais de très bonne qualité.

(Translated by Google) Definitely one of my favorite stores in Clermont. When you don't taste their teas, it's difficult to come back to large-scale teas. They may be good, but you pay for quality. Very nice and smiling saleswomen. I 100% recommend this store. (Original) Certainement l'un de mes magasins préférés de Clermont. Quand l'on n'a goûter leur thés difficile de revenir aux thés de grande surface. Ils sont peut-être honnereux mais vous payez de la qualité. Vendeuses très gentilles et souriantes. Je recommande à 100% ce magasin.

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I love this place! Great variety of tea!

AVERAGE. We went into the store and looked at the products alone. No help from the saleswomen who were talking to each other.... a little smile and kindness towards customers and it will be perfect because good products ☺️

Very welcoming and truly pleasant shop! The products are of a rare quality which I often delight in, and I enjoy coming several times a week to look at the products. Special mention to White Bellini and the Ducasse collection 😋 As for the advisors, they are very spontaneous and accessible! Their professionalism is reflected in the fact that they always come with a smile, and that they always know how to advise me when I have any doubts! I really appreciate their relationship, which makes me want to turn to Kusmi Tea even more! I highly recommend !

I am not a tea lover but those around me are and I love to please them by going to this shop where everything is always well stocked, where you are welcomed with a smile, always well advised, where you can find good, rich and varied products at reasonable prices. Each time, my loved ones are delighted with their gifts made at kusmitea and tell me about the quality of the products! I recommend with your eyes closed.

The (organic!) tea from this shop is really good and of superior quality! As for the salespeople, they are super pleasant and give good advice every time, I always buy my gifts there in addition to my personal consumption and everyone is always delighted

Today, September 28 morning, I came to the store. The new saleswoman, very smiling and attentive, she managed to describe the products to me. Frankly, people like that are rare. The products are still good. And the store is clean and very well organized. I recommend 😉

(Translated by Google) Very disorganized employees asked me what was in my package not very welcoming A tea not great in terms of taste:/ good value for money (Original) Employés très désorganisé m'a demandé ce qu'il y avait dans mon colis pas très accueillants Un thé pas super en terme de goût :/ rapport qualité prix pas ouf

(Translated by Google) 5 stars for Samuel this day, friendly service welcome. In general, perhaps more staff (of them at the tills) are needed during rush hour. (Original) 5 étoiles pour Samuel ce jour, accueil service amabilité. En général peut-être faudrait il plus de personnel (d’eux caisses )en heure de pointe.

(Translated by Google) Good tea but an unfriendly saleswoman! (Original) Bon thé mais une vendeuse pas aimable !

(Translated by Google) Nothing to do with the shops in Paris. For the same price, you don't get any gift packages (4 days before Christmas!) or a nice extra (small tea to taste). Shame. (Original) Rien avoir par rapport aux boutiques à Paris. Pour le même prix vous n'avez ni paquet cadeaux (4 jours avant Noël ! ) ni joli complément (petit tea à déguster). Dommage.

(Translated by Google) Correct reception without more. I bought loose tea but the tare was not done! So I paid for the bag at the price of the tea... (Original) Accueil correct sans plus. J'ai acheté du thé en vrac mais la tare n'a pas été faite! j'ai donc payé le sachet au prix du thé...

(Translated by Google) First visit today and I am delighted. A very warm welcome, very good advice, an adorable and attentive saleswoman. I would come back because my infusion is just sublime! (Original) Premiere visite aujourd'hui et je suis ravie. Un très bon accueil, de très bons conseils, une vendeuse adorable et attentive. Je reviendrais car mon infusion est juste sublime !

(Translated by Google) Pleasant welcome. Top notch teas and infusions. Always a pleasure to go there. (Original) Accueil agréable. Thés et infusions au top. Toujours un plaisir de s'y rendre.

(Translated by Google) Very nice shop specializing in tea. We were warmly welcomed by a very friendly and available salesperson who fully explained the different types of tea to us as well as the very precise way to prepare it. We had a great time, we will come back to this store for future purchases for sure. (Original) Très belle boutique spécialisée dans le thé. Nous avons été accueillis très chaleureusement par un vendeur très sympathique et disponible qui nous a parfaitement expliqué les différents types de thés ainsi que la manière très précise de le préparer. Nous avons passé un bon moment, nous reviendrons dans ce magasin pour de futurs achats c'est sûr.

CAVEAT EMPTOR- I purchased five (5) teas from the U.S. distributor, all of which were absolutely and without reservation terrible. I asked what happened in an email to "customer service" and got some partially automated response from a guy named "Hussein" in New Jersey. You see, they claimed that when LOV Organics, which became "Kusmi Teas", switched over that NONE of the teas or blends would change; the only change was the name. Well, I tested that and not only is he (Hussein in New Jersey) not able to answer any of the three (3) questions posed to him about the product, he explained that if I needed to return the horrible tea I would have to do so at my own expense and ONLY if it was UN-OPENED. ***BUYER BE AWARE*** Not a company you want to buy from. And not the tea it once was.

Terrible after-sales service, no customer relations. Item purchased on October 11, I ask how the bottle is used, they confirm to me that it makes hot and cold drinks without any other details on use, so on October 12 I decide to make a cold drink, I put an ice cube, the bottle explodes. It was an extra birthday present. I went back to the store just to exchange the cashier told me straight away it's your fault you put an ice cube so no exchange or refund even though I just wanted to exchange I was so shocked by the relationship with a haughty tone that I I didn't even want to continue explaining. Thank you kusmi tea for ruining a birthday present with your lack of customer relations knowing that this is also my field of work!!!!! Please do not answer it and spare me your famous commercial explanations because yes you are responsible for the lack of explanation on the use of the product 🙄

very warm welcome, the new saleswoman was able to listen to our requirements perfectly; In the quest for a delicate tea with fruity notes, the discovery of tea in collaboration with Alain Ducass seemed obvious thanks to the wise advice of a true connoisseur. I highly recommend this store.