1/5 m p. 1 year ago on Google
I
have
stayed
with
Premier
Inn
for
many
years,
always
choosing
them
over
other
hotels,
but
I
won't
give
them
another
penny.
Booked
a
3
night
trip
for
a
family
funeral
but
my
flight
from
France
was
cancelled
and
I
had
to
amend
my
booking.
This
was
not
possible
for
me
to
do
online
for
some
reason
and
finding
a
phone
number
to
the
hotel
was
impossible.
I
phoned
a
premium
rate
number
in
the
morning
of
my
due
arrival
to
be
put
through
to
my
chosen
hotel.
I
asked
to
stay
thurs,
Fri,sat
instead
of
Tues,
wed,
Thurs
but
was
told
they
were
fully
booked.
So
I
arrived
on
the
Thursday
to
be
told
now
the
booking
had
started
they
couldn't
do
anything.
Patronising
Reception
staff,
palming
off
the
complaint
to
someone
at
the
end
of
a
phone,
who
was
still
unwilling
to
help.
Apparently
I
should've
read
section
10
in
my
terms
and
conditions,
as
the
option
of
transferring
my
booking
was
not
offered
to
me
when
I
phoned.
I
lost
the
best
part
of
200
quid
on
this
booking,
when
I
could've
just
cancelled
the
whole
thing
and
re
booked
for
the
one
night
if
this
had
been
told
to
me.
They
were
apologetic
because
that's
all
anyone
is
these
days.
The
times
of
customer
satisfaction
and
the
need
for
renewed
business
are
long
gone.
I
was
offered
a
free
breakfast
worth
19
quid
to
compensate
me
for
losing
2
nights
stay.
I
told
them
to
keep
it.
Will
never
stay
with
them
again
and
won't
recomend.
A
really
disappointing
outcome
e
on
a
very
stressful
and
emotional
time
1 person found this review helpful ๐