3/5 Tarpan M. 2 years ago on Google
Great
place
to
stay
but
it
was
disappointing
to
note
that
the
refreshing
lemon
fragrance
was
completely
missing
at
the
entire
property.
I've
enjoyed
stays
at
other
Lemon
tree
hotels
(before
the
pandemic)
where
the
constant
lemon
fragrance
every
where
at
their
hotel
premises
made
the
distinction,
compared
with
other
similar
hotels
chains.
I
brought
my
family
to
stay
here,
especially
because
I
wanted
them
to
experience
the
difference
of
a
Lemon
Tree
hotel,
but
the
purpose
wasn't
fully
fulfilled.
Also,
Lemon
Tree
hotel
(in
Ahmedabad)
had
interesting
reads/photoframes
in
the
elevators
and
walls
of
the
common
areas.
All
these
subtle
things
made
this
an
outstanding
experience,
but
during
my
latest
stay
at
their
Delhi
Aerocity
hotel,
all
these
things
were
missing.
Elevator
ride
was
just
the
usual
dull
space,
no
lemon
fragrance,
nothing
to
read
on
the
walls.
When
we
reached
the
Aerocity
Lemon
Tree
hotel,
we
requested
early
check-in
(4-5
hours
before
their
regular
check-in
times
as
we
had
an
infant
that
needed
care.
The
front
desk
person
did
help
us
out
with
our
request,
and
gave
us
a
room
~4
hours
before
regular
check-in
hours.
However,
we
were
not
informed
by
the
representative
that
we
will
be
charged
additionally
for
early
check-in.
We
all
got
settled
in
the
room
and
then
when
I
visited
the
front
desk
again
for
our
second
room
keys,
I
was
then
informed
that
we
will
be
charged
for
early
check-in.
When
I
asked
for
clarification,
the
front
desk
representative
stated
that
it
was
standard
to
charge
for
early
check-in.
I
would
agree
with
that
to
an
extent,
however,
it
is
a
universal
standard
practice
to
inform
the
customer
beforehand
about
chargeable
services.
In
this
case,
I
was
informed
of
the
extra
charges
only
after
we
settled
down
in
our
room.
Until
then,
I
was
under
the
impression
that
it
was
complimentary
customer
service
that
the
hotel
offered
us,
because
we
had
a
cranky
infant
at
the
time
of
early
check-in.
The
restaurant
staff
and
service
was
great.
We
requested
for
the
recipe
of
a
green
chutney
and
the
staff
was
glad
to
bring
it
to
us
on
a
piece
of
paper.
Paneer
starter
(made
in
clay
oven)
was
fabulously
soft
and
very
delectable.