I went to this location today and it was pretty big inside.... upstairs is really clean but downstairs and the front entrance was pretty messy and congested.... service is very friendly and patient with tourists.... I ordered the spicy 2 piece with fries and a drink .....the chicken was hot and fresh and well done .... well worth a visit

I can't say thank you enough, for the thoughtful security staff and 4 young men who came to my husbands rescue. I really need to be talking to someone at the Gleaner or Observer. Yesterday, we were in the parking lot in front of KFC waiting for the driver to pick us up some food. My husband got hot all of a sudden and somehow opened the van door to get some air, and fainted. He fell out of the van. Thank you to the KFC security and wonderful young men who saw this and ran to help him. They picked him up and put him back in the van. And they were so careful with him. I'd love to take them all out for dinner. THANK YOU! ONE LOVE 💚🇯🇲

The busiest kfc I ever been too. We waited an hour or longer for our food. It came out piping hot and it was not greasy. Can't get a meal how u want it though.

Enjoyed the experience,had multiple options from the menu and friendly customer service provided with my meal

One cashier it's a no no!!!! I was late for my flight,server's need to communicate more with the cashier in terms of how many trays of food they have so customers can decide if or not they want to change their order KFC In America does sell barbecue chicken and that was the only reason I stop there.

Went there April 6, 2022. Disappointed to find snails and turtles working at KFC. The workers worked effortless, they work as if they didn't want to be there. This was the worst KFC I've been to.

The spicy chicken is good, but service is very poor; after sitting in a lineup for half hour, when you arrive at the window you are told that the card machine is not working. For goodness sake: have a sign informing me before I drive into the one way lineup! Also: first world prices are lower than theirs.

Took one hour plus in the drive-thru but my order was ready as soon as I ordered. Sadden by the fact they didn't exactly have what I wanted but still fresh and delicious 😋.

Went to this KFC and trust me if I can avoid it I will never go back there. I didn't make it Inside but it was obvious the service was terrible. I sat in the drive Tru for over (1) one hour before I got to make an order and then another (20) minutes to get to the window, I was so upset I even forgot to collect my change. I definitely won't be going back there any time soon.

I went through the drive through and it was pretty normal tbh not crazy fast but they get the work done promptly. They always remember to add my fat chicken breast too 😫💜🤫

I wanted to try the famous Jamaican KFC. It was pretty good. We got the spicy meal with corn and fries. Tasted like Popeyes chicken in the states. The fries were really good. I also enjoyed the corn. Really long wait in line.

The ac is off n it's crowded so not a good combo.. there is not much interaction since it's a get in get out type a thing

This place doe not know time. Opening hrs say 10 am. Even 11am nothing is ready and then have the nerves of saying they now having devotion. I should check back. Zerooooooooooooooo negative ratings.

The unique taste and flavor of KFC chicken in Jamaica are truly distinct. They often mention a secret recipe, rumored to be concealed somewhere on the island. But an even greater mystery persists: how do they manage to stay open despite being the slowest fast food establishment with subpar customer service? Personally, I find myself more intrigued by the idea of joining a search party or a mission to elevate their service to at least a basic level.

Cashier not really customer friendly. Just touch down n went for lunch. I was making a big order and she got frustrated because they were out of bbq chicken which she never told me. I order bbq zinger box and she says “it comes in bbq and original”. Ok ma’am give me the bbq?! She said they don’t have any ok give me the original! It’s not original, it’s spicy! So why not just say everything is sold out. 😵‍💫

I'm not sure if it's the time of day or the workload but customer service needs improvement. The food was good and had a great time with family. The wait wasnt that long but how people were handled....left much to be desired. Please remember guys treat others the way you want to be treated

They were pretty quick serving me. I had no issue with the staff and atmosphere. The food was a bit bland that is rhe chicken specifically. I remember having it back in high school and it was so much better. The zinger and fries were pretty good albeit. And the coleslaw was just right. I was sad there was no famous bowl when I got there. Great option when you wanna get something quick to eat or take your family out as it's right on the mall

Terrible service. Waited almost an hour to order and couldn't even get what we wanted. Then waited ANOTHER HOUR to get so-so food. The most terrible service I've ever had in Jamaica. It would have been both significantly faster and cheaper to eat at home. I have no desire to go to KFC ever again.

Fry chicken is really wet inside these days, the kfc flavour is not in the chicken as before. Need a little more frying time I guess

My drive through experience at 11am : 5 minute wait Unapologetically poor customer service. Person was practically arguing with me and making it difficult for me to order. When I got my zinger there was no tomato in the sandwich and the bun was cold and old. They should have informed me whether or not tomato was available or someone didn't know how to make the sandwich. I didnt eat anything except the meat of the sandwich. I ordered 1 meal deal spicy, they mixed up the order and gave me original instead. Wasted my money.

Another poor below expectations from this established brand no card machines working not good for a modern business prep. Did not get all the food we needed as we were not able to purchase the desired items we were not given all the items designated for the combos and deals catch-up, napkins, drink holder, bags all missing . All we got was straws and cutlery kit with only a fork ans napkin. Waited a hour and half to be served because of delayed service for payments too many mobile options for card service in today's world. I accept no excuses on that.

Not what I expected, I'll give it another try soon.

Long wait but that's expected however the food was cold and they seemed unorganized also they were out of alot of things and my drink was warm.

I have visited this particular branch on many occasion and I never really found any issue with the overall food or quality of the place. Orders are taken in a timely manner and food is served in the order cashed. The food is hot/warm and delicious😋 As for the upkeep of the public bathrooms that needs to be looked into, almost always when I use it, it's messy. Great location though as it is close to Pizza hut and Tuti fruiti. Will always go back

The place was clean. Service was ok. Tends to be full especially in the evenings, lunch time and weekends/holidays. Delivery done by independent delivery companies such as Hugo.

Food is good especially the zinger but the customer servive sucks.i called and they place me on hold for 1hr..and when I called back it took me another 1hr yo get it..food excellent but the service needs to improve

Brilliant as usual. The parking lot was spacious and wasn't Jam packed as much as persons traversed through the drive through. Really relaxing place during the nights.

It's pretty good but depending on the time of the day, it can be pretty busy, especially the drive thru.

The KFC in Yewtree shopping centre has had a makeover, not sure about it. It's for people to make up their own minds. Service was OK and did not have to wait too long for service or food. Bins are hard to notice when finished eating. My only gripe is that they have gotten rid of the self-service for drinks. Apart from that, I would use this KFC again.

Service is sooooooo slow! Need to do better

They need to do better, only 1 server and the delivery bikers always getting preference. It's that bad that 1 biker even made a delivery and came back getting served twice and I still wasn't served

KFC Fairview/Bogue. Staff had issues with each other and was arguing over the food. Not a good look at all and there was no supervisor visible to deal with it. They lack leadership guidance and accountability. I guess because the owner/franchisee makes money they do not care about the service. Train your staff well and hold them accountable please.

The chicken Taste like ordinary KFC. Fairview Montego branch was loud especially with the delivery bikers seem to station there, arguments are common, waiting to order is extra long, waiting to receive the order is extra ordinary long, and one can't even sit and wait for the order , the servers does not use 🎤 mics as I say before the place is noisy, if you sit you can't hear your number being call. So all just stand crowded around the counter trying not to step on each other. And just imagine that night the card machines were out of service.

The food is 5 starts, but there's a big issue with wait times. From store entry to exit, the wait time was 58 minutes. I also watched a car that was in the Drive-Thru line outside and it took the same amount of time for him to get his order. Actually a little longer. Truly unbelievable. With no mobile app, this is deplorable for a food establishment. Truly needs a technologist or business analyst to reform whatever they are doing inside because whatever process they are using is truly inefficient. Recommended for food, not recommended if you're hungry right now.

If you go to any KFC in Jamaica, you know the line is always long... I think that is because of the cashiers. I know it's busy, but just pay attention. We repeated our order 4 times, which was simply 15 pieces BBQ only was told the wait was 10 minutes. After 20 minutes, we had people coming to the car saying we were holding up the line when the cashier told us to pull up. Food was good. You have to try the BBQ KFC, just ve ready for the wait and poor customer service.

Parking lot full of garage. Service was extremely slow, that or they are short staffed. Chicken is no longer enjoyable! Other restaurants are beating KFC in taste, and are less expensive. Only the name...

Most popular fast food in Jamaica. My Favorite is the Zinger. The KFC Zinger sandwich is a popular menu item at KFC, featuring a crispy fried chicken fillet coated in a spicy seasoning, topped with lettuce and mayonnaise, and sandwiched between two soft buns. The Zinger sandwich is often considered one of the more adventurous menu items at KFC, with its bold and spicy flavor profile. In terms of taste, the Zinger sandwich definitely delivers on its promise of spice. The chicken fillet is coated in a crispy breading that has a noticeable kick of heat, which is balanced out nicely by the coolness of the lettuce and the creaminess of the mayonnaise. The chicken itself is tender and juicy, which makes for a satisfying bite every time. One potential downside of the Zinger sandwich is that it can be quite messy to eat. The spicy seasoning tends to rub off onto your fingers, and the mayonnaise can sometimes ooze out of the sandwich. However, this is a small price to pay for the delicious flavor of the sandwich. Overall, if you're a fan of spicy food and you're looking for something a little more adventurous than the traditional fried chicken sandwich, the KFC Zinger sandwich is definitely worth a try. Its bold and spicy flavor is sure to satisfy your taste buds, and the tender chicken fillet and soft buns make for a filling and satisfying meal.

Friends are service first. You stand in line for 2hours before you could order then an other 2hour wait for the food. Avoid and check out the street side food shops much more sustainable and better tasting. Dont waste your time and be abuse by horrible service all round. 🤢🤢🤢🤮🤢🤮

After a very long flight we just landed in Montego Bay and didn’t get a chance to visit a bank machine and with two kids were hungry so decided to visit KFC which we were told is a must when in Jamaica. The food itself was amazing yes it does taste much better than in Canada. Unfortunately their visa debit machine was out of service, we did not have enough JMD and only had $100 bill so had to hold up the line because we were short $950JMD and were told to go to the bank across the street and basically get in line again. Fortunately a very kind young man in line helped us out and paid the balance for us. Just wanted to say thank you God bless you and you certainly made quite the first impression of Jamaica 🇯🇲 in our eyes. Visited another KFC in Mandeville and visa debit machine was also out of service.

So sorry there wasnt a zero star it was the worst service. Cashed my meal from 11:40 pm no one told us we had a wait time because chicken was out i ordered big deal no wing at 12:10 when chicken was ready i got my order at 12:20 when i got it there were wing in both meals when i told them no wing in none the server gonna tell me she has no control over that and i should take what i got my other friends had to do a refund as well as they ordered spicy meals and they werent told it was out n got original when we asked for a refund the workers started arguing saying all kind of stuffs and that we shouldnt come back to their place like we were begging them something so unprofessional.......

There was only one cashier, so the line was long and the service was slow. Food was ok except biscuits were not ready and we had to wait seven minutes extra for those after waiting in line so long and waiting again to get the food. No one was there cleaning the tables so customers could get a clean table. We had to wipe our table. They need to do better.

It was worth the wait even though we waited a while the best chicken I've tasted from Jamaica compared to KFC chains in the US.

If people are spending their hard earned cash, then ensure your employees are doing their job at least ok. I can’t order fruit punch and get red water because no one has decided to check the beverage machine to see if it needs changing. It doesn’t matter if the restaurant is busy or not. I can’t short change kfc so they should be taking my money and no giving me what I ordered! The three biscuits I ordered were hard crunchy and disintegrated as soon as I bit it! Not acceptable! One of the pieces of the chicken in the meal deal was a piece of a piece of chicken and no one saw that, they just took it up, stuffed box and packed it! Unacceptable and then you wonder why Jamaican service people always get a bad name? Because you all don’t train your employees to deliver good service! Their attitudes are not nice, they just put out the bare minimum. KFC Jamaica do better! You are the best at KFC but with the worst service you will continue to lose. I didn’t get my money’s worth and that is not nice!

Slow service and refused to let us order after realizing we have on full beach cover ups. Security guard raced over to let us know we need to leave in a very rude manner. Just FYI for tourists

Anna must be the worst customer service person I have ever come across. I work in a customer service environments and she must be the worst person I have ever encountered in my life. The cashier was extremely helpful. We ordered our meal and she duly explained that some of the items were not ready we agreed that we would take what is ready and come back. However we waited from number 3341 to 3359 and Lady Anna the queen of KFC refused when asked politely to give us the the items that were ready. She proceeded to leave her station and returned to serving everyone else and totally ignored us. 2 other staff members told her and she still ignored them. The cashier had to leave her station in order for us to get the meal. Totally unacceptable behaviour as a Customer service person.

Food is always great, wait time (as usual) is waaaaaay too long

Busy but jus a little hold up

This KFC is always full and they have no customer service in my opinion

Spacious parking area

Ensure that you're not in a Hurry when you're visiting. Will take some time for you to get through as its often packed, by Bogue and Downtown due to the Covid-19 procedures. Best time to go is in the mornings, get through with no problem.

Short staffed but well done meals

There was no long line in the morning.

KFC Howard Cooke Blvd.-Mo Bay. Service with excellence!! Long lines thru the drive thru served really fast. Great customer service skills from the roving person taking the orders. Keep on serving the public well. You have hungry bellies like mine who don't want to wait too long to feed the stomach. One love💘

Yummy

Hmmm! KFC is hands down one of most popular food chain in mobay. Reason is in there secret recipe. My fav is the spicy wings..... yummy!

KFC in Jamaica is hands down the best in the world waited on line 1hr.18 mins. Yup the barbecue was soooooo worth it.

I didn't go inside, I went through the Drive-through. It was pretty slow but understandable and the Orders were communicated properly however the taste of the chicken is not the same as I'm used to from other branches.

Zinger great.

Service is acceptable, but not exceptional

Fast meals.. weird service

Went through the Drive thru in Fairview Mobay and server took my money ($1500) and tried to insist that i only gave her only $500. A supervisor had to cash her out, do a check off then realize she had more than she was supposed to, plus she tried to give me my order without the biscuits i paid for. She's either dishonest or unfocused, but something is always off, short or missing each time i visit this location

Not pleased.ordered a Big Deal 2 hot wings combo gotfot the Big deal 3 of the SMALLEST WING A LEG A PIECE LOOKING LIKE A LITTLE BREAST

Big Franchise and no ice, serve hot hot soda kmt

It was really delicious. I really enjoyed my meal,not to mention, my kids love it. Finger licking good

Its really nice place, food is good,need to speed up serving things though

Service was fast.. however I don't like the fact that no temperature check were done

Jamaican KFC never disappoints. Truly "finger licking good."

Customer service was fast and excellent

I only love this place during lent! I hope one day they'll realize that their fish sandwich would definitely be great a new addition to their menu on a long term basis.

No dining allowed here, u don’t have to wear a mask👍🏾 but you are allowed to sit and wait for ur number to call.

Hot meal and great taste

Faster out of the two in montego bay

It is awesome.. fry chicken..

Social distancing was there all were wearing mask and you didn't have to wait very long so it wasn't bad at all

Nice

Trash trash trash...food, service and pace....waited an hr for food with unfriendly workers and they was moving very slow 🐌

Very bad experience, have to wait for chicken to fry then numbers higher tgan mine was served before me.

Servers were pigs... no manners...

I love kfc

Was just a little slow today but all and all very good service

Terrible no hot wings, barbecue chicken, popcorn chicken, krispers etc

Food is great and the customer service is excellent.

Good food

Horrible service at this location, disgusting service and if 0 was an option, I'd choose it

maybe we can start thinking about ordering online

Bad service, the worker have attitude and also everytime i purchase food they give me the wrong parts of the chicken.

ALWAYS GREAT SERVICE...

Ordered a Big Deal and it was raw. KFC is sometimes a big raw but this chicken seems as if it fried for 1 minute. It smells raw,looks and taste raw. It wasn't busy so at least then I could say they're rushing to get the orders out. Was very disappointed,they should cook their meals properly

Worst KFC ever! You literally have to be waiting in the drive through line for 30 to 45 mins sometimes up to 1hr just to be serve most times and inside isn't any better. This is unbelievable.

We waited in the drive thru for 20 mins and didn’t move at all so we decided to take our chances inside. Then we had to wait 2.5 HOURS standing in line just for drivers to walk up to the front and slide the workers money and get orders before the people waiting in line. There’s 1 lady taking orders and even while taking your order she’s collecting money and taking the guys’ orders instead. The chicken was cooked and waiting to be packed but there’s only 1 person packing food. Lesson learned: if you want KFC skip the line or have one of the guys get the food for you. I’ll never wait that long for fried food ever again.

3 hours I have to wait to receive my order every minute them nuh have no chicken‼️‼️‼️‼️its now 1:50 and me just a get me food. Marsha customer service suck!!!!!!!!! no customer service training whatsoever..... me hate unu bad!!!