It was OK to me, I expected so much more. People rave about JA KFC, so I had to try it. I'm going to try it again but at a different location to give it another chance.

I agree with most of the reviews. It took about an hour to get the food. If there was some kind of organization, the food would have come out in 15 minutes. Every time I looked up, there was no one in the front preparing the food. The cashier just left the front for 10 minutes... as the line backed up.

The food was good. The service was atrocious. The front-line workers who are serving the needs of customers are in great need of Customer Service Training. These people behave as if they do not like their jobs, or doing the consumer a favor by taking the orders, or getting the customers food. You saw cashiers arguing with paying customers; telling them to get out after the order was not packed correctly. Workers stopped to talk to other workers while preparing the food for customers. Workers try to fill numerous amount of orders before handing the current customers in front of them their food that's already prepared. Now, you have furious customers saying" Please hand me my food with their receipts in their hands, pointing to their already-prepared bags". Not a good look for such an established company. They need to know, that without the public consumers purchasing food, there would be no employment for them. Those types of behaviors are risky business for a business owner. If that had been in the United States the entire staff would've ordered mandatory Customer Service Training. Anyone, who does not comply gets replaced.

Very good fried chicken and probably the best KFC i’ve ever had anywhere in the world. Only down side is that you have to wait at-least 1-2hours to get your food, but this is the case with all KFC’s in Jamaica. Go for the spicy chicken, it overrides all the other flavours.

The management system sucks. Workers set their own time to get to work, stroll in leisurely as they pleased. Even the security guard turns up late. I visit this location on many occasions and the service is the same, sloppy. This time was even worse. I was there on 11/5/2023 as early as 15 minutes before opening time. At 10 o clock i was told 10:15 ,then the security told us not before 10: 27. Eventually, the building was opened 10:30. We were then told only hot and spicy and original chicken is being prepared and that won't be ready until the next 10 minutes and 15 minutes respectively. The attendant casually said no BBQ and I don't know when that will be ready. Why bother open the doors if you can't satisfy the customers? Management needs to be improved or give up.the franchise..

Not sure if it's that the managers don't notice the high volume of customers that need to be served. Both owners and managers need to come up with a solution to change the wait period. Every KFC you visit in the country the line is through the door. This is a blessing to the company but a disaster for customers who have to wait in line for 4/5 hours for food. Make sure you don't go when hungry. They need to either hire more staff, provide more service, or add an express line. So ppl who only need a smaller order don't have to wait longer.

The manager here needs to be fired. These people are choosing their own times that they want to operate. KFC all over the island is open at 10am and it clearly stated that on the sign on the door. We were waiting from 9:40am along with 6 other persons to get in the we were told that they are open at 10:30pm. Can't do business from a place with such a sloppy management.

Be prepared to wait!!! We waited over an hour. By the time we got to the window, I didn't want the food anymore and finding out that they didn't serve macaroni and cheese, I was over it. I think the drinks are pre-made. By the time my friends got their drinks, the cups were soft. I was going to throw the drink away but our driver asked if he could have it so I gave it to him. Apparently KFC is a tourist attraction because they were packed every time we passed by.