My phone conversation with Nancy the owner just happened. She is quite frankly awful and rude. Between multiple mix ups about my original appointment, a very sub par service, and Nancy's aggressive and snotty response to me trying to explain what happened at my appt I won't be going back. I just moved to Michigan and went in for a facial and dermaplane. The appt was not properly booked and so my service was shortened because of it. Which was honestly ok until other things started adding to the negatives. I went home and saw peach fuzz all over my face still along with skin irritation from the service. ( I've never had bad reactions after receiving these services any where else) I went back to the business the next morning to show in person and the esthetician apologized and said the lights make it so hard to see what you are doing. I agreed to come back for another appt and it would get taken care of. Today, the afternoon before my appointment Revive called wanting to reschedule my appt due to illness. At that point I asked what we could do because now I'm just over the numerous things going wrong. Front desk said they would have the owner call. Owner called and when I tried explaining that when I went home from the original appt my face was still full of peach fuzz. Nancy was quick to respond without even letting me finish my sentence with "dermaplane doesn't remove hair that's waxing. Dermaplane is for skin problems." I tried explaining that dermaplane does in fact remove hair and she went on some aggressive rant about how she doesn't know she's just the owner she can't say for sure.... Dude, you did try speaking like you knew what you were talking about and it was flat out wrong. Couldn't accept that you were flat out wrong and say my bad and take accountability. She then made some snide comment about how she didn't know I had training. At this point I said you know what... It's not even worth it. I won't be back. Nancy flat out said "good." What a gross experience all the way around. Get your esthetician proper lighting and maybe use some of those relaxation services to calm down. You acted down right poorly. Maybe let someone else handle the public if that's how you regularly behave. I look forward to finding somewhere else to have my regular services done. Add-on At no point did I tell the esthetician to sharpen the blade. I did however ask if it was possible the blade was dull or maybe a bad batch. I only asked because I had fuzz all over my face still and somehow still had a razor burn feeling. Things I never experienced after getting the service elsewhere the last 6+ years. How dare I come in the next day after a service to show in person what my skin looked like and to talk with the provider about the concerns. Should I have just gone straight to the public and not given y'all a chance to fix it? Do you even realize how ridiculous you sound? Why wouldn't I come in if I have hair all over my face after receiving a service that is supposed to REMOVE HAIR? You offering a discount on a future service isn't doing me a favor. It still puts money in your pocket and takes away from mine. The discount should have been given because my previous service didn't provide proper results.I was willing to come back despite because I'm reasonable and patient and enjoyed the estheticians presence and hoped for a better go at it the second time around. But you took that away from her. You legit messed with her pay day by acting like this. There were no misquotes given. You said everything I said you did. You got my money for one poor service and from the sounds of it, you must really need it. In the big picture...Your esthetician is now out what would have been a regular loyal client if the follow up service had gone better. Your way of responding to me and any other negative review says more about you than it does me.I hope the esthetician finds a better place to work where the owner doesn't mess with their income. I have never had any issues in the past with these sort of services. What a bizarre way to do business...

Had a Swedish massage today with Ash, it was 1st visit to this business and I'm impressed with the staff and Decor very relaxing atmosphere. Ash was awesome she new exactly what my tolerance levels were and used pressure when she needed to she was awesome I totally recommend Revive and Ash if you're looking for a relaxing complete massage. What are you waiting for? Make your appointment today!!!

What a not so hidden gem in downtown St. Joseph. I have thoroughly enjoyed spending a "day at the spa," treating myself to red light therapy, the relaxing hydration bed, saunas, and a soothing halo bed, which I describe as my personal salt cave. The massage chair is a wonderful treat as well. I have so much more to experience with my spa membership and am proud to support this female-owned small business.

I have been going here for over a year and i love these guys! Wonderful atmosphere and professional decor of the staff. Massages are always relaxing and always at your pace. Tara has worked on alot of my back issues and has listened to me as a client and made me feel safe which is incredibly difficult for me. I called them to cancel since I had a prior engagement and they actually had the availability to schedule br a day earlier! I was estatic. This spa truly has the customer in mind and tries and achieves wonderful client care.

Everything about The location is amazing. Tara (therapist) is phenomenal. I could go into details but you should experience it for yourself. I have tried almost all the services. More to go!

Decided to treat myself for a birthday massage and facial. The business offers a lot of services! And a lot of them are also self services. The cost is very reasonable and they have great monthly plans. My massage was amazing. Michael was very kind and polite kept nice conversation and also adapted to my comfort levels easily which speaks volumes to me. The manager was very polite and helpful as she explained the services. I forgot the name of the woman who did my facial unfortunately but she was also amazing. Very nice to talk to and when I left my face was very refreshed soft and CLEAR. Couldn't have asked for a better experience and will be returning!

Great place. I needed a deep tissue massage very quickly due to a weight lifting strain. Nancy hooked me up with an appointment within ten minutes and an hour later I was back to feeling not like a 150 year man. I highly recommend Revive to anyone looking for a sport or relaxing massage! I'll be back on a regular basis.

Tanning is the best here. Sauna with the Himalayan foot block, the body wraps, eyebrow tinting. All wonderful.

Thank you, Nancy. I believe you are an exceptional business owner. Honest, fair, and giving it everything you've got! Thank you for the patrons you take care of... it's a great public goodness the way you serve your community.