1/5 Trish Bongard G. 8 months ago on Google
I’m
at
the
hotel
now
after
a
long
drive
and
the
ASAP
room
service
that
was
supposed
to
be
30
minutes
(per
QR
CODE
online
order)
is
already
90
minutes
and
not
yet
delivered.
The
front
desk
says
they
have
no
control
but
have
tried.
The
restaurant
just
says
sorry
they
can’t
do
anything
and
they
“never
say
there
is
a
delivery
time”.
Wrong.
In
fact,
the
hotel’s
room
service
app
absolutely
does
say
30
minutes
delivery.
Completely
unacceptable
response
for
this
hotel
and
hotel
priced
food.
After
two
calls
the
front
desk
tells
me
there
was
an
error
and
the
food
went
somewhere
else
—
nobody
bothered
call
us
and
tell
us.
Finally
they
say
there
will
be
no
change.
But
it’s
now
after
10:00PM.
Room
service
supposedly
closed
at
9:00
and
the
Restaurant
(ZIBO)
closes
at
10:00.
We’ll
see
if
there
is
food
coming
or
not.
Also—
the
hotel
is
virtually
empty.
It’s
not
like
they
are
busy.
Sheraton
business
model
of
passing
off
responsibility
for
third
party
services
in
their
hotels
needs
to
be
re-examined.
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