My boyfriend bought an antique engagement ring from the 1850s to Joaillier du Marais to get resized before he proposed. When there, he was told that the feet that held the diamond were not secure because it was an old ring, and they put the fear into him that the ring needed repair. He didn't have time for the repair before his proposal as it was going to be during a holiday to Asia, so after we returned from our trip, we brought the ring into the shop for repair. While there, we were promised and assured that the ring would not be cosmetically changed. Two weeks go by, we get the call, go in to collect the ring. They had basically covered the diamond with the feet. I cried when I saw it because they had taken my beautiful antique ring and made it ugly. They did not do what they said they would do. They then agreed to do what they had originally said they would do, which was leave it cosmetically intact but make the feet more secure. We were clear again - we didn't want the ring cosmetically changed from the original, but to strengthen/secure the feet. Two weeks more pass, I get a call, go to collect the ring. They had managed to chip my diamond while the ring was in their possession. They denied this, even though I had the ring on my finger for a month before the repair and there were no visible / naked to the human eye chips on the surface of the ring. After a long time in the office, they agreed to send the ring to the diamond guy to repair. Two more weeks. I get the ring back, they have covered the chip and the feet are secure though there is now a line across many feet that also wasn't there before. They won't refund us the money, even though the ring has gone through more damage in their possession than anywhere else, and they also had more time with the ring than I have. Very rude and unhelpful people, who are prone to not telling the truth or being trustworthy. Avoid at all costs.

There are too many brands and ateliers for jewellery in Paris to choose from, price can be much different also. I don’t like big brands for wedding rings as I find them too expensive for the same work. First appointment with Joaillier du Marais, we didn’t expect to order the rings straight away but we did!! The staff was so helpful and friendly, we took a long time to decide and try on sizes, gold colour… and she was patient. Another girl served us when we came back to pick up the rings and I wanted to resize as I thought it was too small but she convinced me that it was good. Now 2 months later, we are in love with our rings, no need to resize or anything, they are perfect. Thank you !

I have slightly mixed feelings towards this jewelry store. For the first time, we came there with my fiancé to choose an engagement ring for me. The appointment was perfect even though we had to wait due to the high number of clients. Nonetheless, we were introduced to an English-speaking jeweler (not a shop assistant - it will be important for the rest of the story) who took her time to explain all the details related to different stones and materials. She answered all our questions in a clear way. I particularly appreciated the fact that the jeweler was able to speak English and that she was creative enough to paint a stone of the exhibition ring to demonstrate how the color of sapphire, which I chose, would look like on the finger. There was no pressure whatsoever to buy the ring at the end of our meeting: the jeweler just gave us a card that specified the ring size, the name of the model, the type of the stone and the price estimate. Finally, we took our time to think about the engagement ring and ordered it at Le Joaillier du Marais. I was thrilled to receive my ring, and it was in line with my expectations. Having in mind an incredibly pleasant experience that we had with the engagement ring, we came back there to order two wedding rings (two classic wedding bands without anything special). Unfortunately, the second visit was full of alarming red flags even though I was ready to handle the conversation in French (as my fiancé is French). The lady who welcomed us in the store was not a jeweler but a shop assistant. She was extremely nice and polite but awfully incompetent. First of all, the shop assistant seemed lost when we asked very simple questions pertaining to the choice of rings. She was confused when we asked her about the difference between different metals and models: she had to go to the back room (probably to get an answer of a jeweler) but even after coming back to us, she was not able to deliver an intelligible response. She was not able to explain how exactly one should take care about the rings. She was not able to advise us whether an engraving in Cyrillic (or using such special characters as a sign of degree in GPS coordinates) will be done manually (and hence cost additional 35 euros) or will be included in the price of the rings. She was laughing and saying in a very dismissive way: "Do not worry, we will figure it out later" as if it was insignificant. However, it was not possible to make a decision without getting the answer to several simple questions that we asked. We were treated as if we were buying a loaf of bread and not wedding rings. Secondly, this lady was drilling us with her eyes all the time without letting us quietly discuss our preferences and concerns or share reservations with each other. Thirdly, she urged us to make a decision about purchase urgently that created a lot of unnecessary pressure. We still left the shop without making a prepayment and explained the shop assistant that we need time to think. Although the second meeting slightly spoiled the impression about the jewelry, we still decided to order our wedding rings there as the most important is the quality of the product and not the quality of the reception (we were convinced that we were just unlucky with a shop assistant). However, when my fiancé contacted the jewelry store by email to confirm our order and to make a prepayment. The person who answered the message was contradicting the information that we got during our visit, was confusing prices, metals and was unclear about engraving. It was so much different from our first visit after which we already had all the ring specifications written down and the only thing that we had to do afterwards to order was to send an email. Finally, we decided to let it go as we were afraid that such miscommunication could lead to the eventual mistake that would be hard to rectify. It is a shame that shop assistants, who we encountered in Le Joaillier du Marais, were very incompetent to the extent of not answering very basic questions.

Really happy with my choice

Kim is really professional and patient to help me find the ring of my dream! Absolutely love my ruby engagement ring. Her advices are so valuable!

I want to give a special shoutout to Manon, the wonderful jewelry store employee who went above and beyond to assist me, despite the geographical distance. From the moment I reached out, her warm and welcoming demeanor made me feel like I was right there in the store. Not only did she respond promptly, but her depth of knowledge about the pieces I was interested in was truly impressive. It's not every day that you find someone who can make a long-distance interaction feel so personal and delightful. Manon's exceptional customer service skills and genuine passion for her work are truly commendable. She's a gem in the world of customer care!

The people are very sympathetic and caring. They try to understand your needs and suggest things accordingly. I would recommend this shop to anybody and everybody. The ring is just what i was waiting for high quality product and delivered before time. They stick to their timelines all the time even for resizing they asked for 10 days and but they were able to deliver in just two days. Very happy with their service and product.

Outstanding customer service is extremely rare nowadays and, when experienced, makes a whole world of difference. This jeweler, located in the Marais, provides a masterclass in excellence. Without having a prior appointment I was welcomed by a very attentive and extremely kind lady (Madame Muriel), who guided me perfectly through each step of the process to commission exactly what I wanted. Not for a single second was she trying to push the sale but, rather, acting like a personal advisor, she provided the kind of help I was looking for: advice from an expert who enables the customer to make his/her best choice and walk out of the place knowing that it was the right one to visit. This is the best way to do business and generate loyalty/advocacy. Superlative.

I did some research online to find the best location where to buy my engagement ring, and Le Joaillier du Marais was the best choice I could ever make. I talked to Guillaume during my first visit and as well at the time of pick up, he was really nice and knew well how to explain things. The ring was exactly as I imagined it. Beautiful. Soon we are going to be back for the marriage rings. I'm sure we will be happy again.

Not only were they incredibly patient and helpful with our bizarre situation, Manon was super kind and willing to give us time so that we were comfortable with our purchase. My future wife and I are so grateful we found this place.