Very smart people working there 🤥. They took extra 60 euro from credit card with no notice. When we sent them an official letter, they said the the tank was not full when we returned the car(late at night) , which is PURE LIE!!! I regret that we did not make a photo of all panel indicators when we took and returned the car. Guys!!! be careful, check everything, make pictures of everything, these people are real deceivers!

This is the most incompetent organization I have ever encountered. I strongly recommend not renting a car from them. I had a very bad experience. Let me explain. First of all, in France, parking lots are tightly spaced. The chances are high that you will get a ding in your rental car. Sixt does not overlook small dings or scratches Note that Sixt claims to take before and after pictures of the cars to check for dings and scratches. No matter how much you check and photograph the car there will likely be scratch you did not catch. But leave yourself plenty of time to check the car, and record every petty little scratch. Therefore, you must have insurance. I have a Chase Sapphire Reserve Visa card that comes with car rental insurance, so I should not worry about the dings. Sure enough my rental car has a ding which incurs a fee of 477 Euro. Its covered by my insurance. The insurance company claims that Sixt does not accept a direct payment. And Sixt claims they cannot successfully charge my credit card. I also try to call Sixt numerous times to pay by phone and they do not answer the phone. In the end, Sixt sends this to a collection agency! Understaffed and incompetent.

Best hire car experience I’ve ever had. Staff very friendly and helpful. Car was a dream. Will definitely use Sixt again elsewhere in the world and see if they’re as good as the Bordeaux team!

After refusing to accept a car that was smoke damaged, I was recommended to get it exchanged at their airport office while my family was sitting and waiting outside an apartment we had rented. After argumentation back and forth, the manager arranged an exchange vehicle at the train station instead, which was "only" 20 min away, and I was promised a compensation. I was refused a similarly sized vehicle at the present office. Once at the train station I received a similar vehicle that had not been cleaned, with a dead bird in the grille, dirty wind shield, no wiper fluid, sand all-over the interior and wasn't filled up. Since I had already prepaid the 400 Euro for the car, I had no other choice than to take it. After returning the car it's been a struggle to get compensation, however, today they agreed to refund not more than 50 Euro, which is yet another slap on the cheek. I strongly recommend using Europcar or another professional company instead. Update: they now claim that I returned the car 22 minutes late when in fact the car was returned 97 minutes early-and they have charged my credit card 23 additional Euros. Since this is clearly fraud, and they refuse to pay it back, I'm filing a police complaint. Update 2: After filing a complaint to ECRCS, Sixt have now returned the 23 Euros that they overcharged me, and also refunded an additional 50 Euros according to my request.

Great experience all around. Except for the parking which is far and extremely difficult to drive in and out. But hey. This is France.

Peugeot 208 was clean and in good condition. My wife and I also enjoyed the quality of the service at the agency. The dialogue was friendly, the directions very clear and the location was great close to the pedestrian area were our hotel was. Keep up the good work! We will definitely rent from sixt again!

Sixt is a vehicle rental company. Here you can rent different kinds of vehicles from economy sedans to luxury vehicles. From SUVs to sports cars. They have marques like Ford, Seat, Peugeot as well as Mercedes, Jaguar and more. You can even the the latest electric cars. The economy cars are good value for money when you rent then but the luxury cars can be very expensive.

Poor service, charged more than 2X the quoted price and refuse to refund. Poor communication; would not recommend.

Car was dirty and damaged. A booking for EUR 470 ended up costing EUR 880 with the extra insurance etc. Felt cheated by extra charge of EUR 44 for refuel when I filled up at the nearest petrol station that was opened at the time almost directly to the airport!

(Translated by Google) I had neither my car, nor any refund, well done covid19 and the disorganization that it implies. But intolerable that there is no refund. Customer service explains to me that in this case the refund is unwarranted! (Original) Je n'ai eu ni ma voiture, ni aucun remboursement, bravo la covid19 et la désorganisation que cela implique. Mais intolérable qu'il n'y ai pas de remboursement. Le service clientèle, m'explique, que dans ce cas, le remboursement est injustifié !

I just had the absolute best car rental experience with SIXT! From the moment I arrived at the Bordeaux office, I was greeted by two incredibly helpful, friendly, and professional female representatives. They went above and beyond to make my rental experience seamless and enjoyable. Not only did they ensure I received the specific BMW I had booked, but they even arranged to have it transported from the airport to the Bordeaux branch. Additionally, they took the time to help me navigate the narrow parking garage and install the child seats. The thorough car inspection and complimentary cup of coffee were the perfect finishing touches to an already exceptional experience. The only minor disappointment was the empty E-Battery of the plug-in hybrid, which limited the opportunity to utilize the electric mode within Bordeaux. However, this minor setback was far outweighed by the overall positive experience. SIXT truly exceeded my expectations and demonstrated an unwavering commitment to providing exceptional customer service. I highly recommend SIXT to anyone seeking a hassle-free and enjoyable car rental experience

Super helpful staff fetched our lovely spotless car and delivered to curbside! Then switched the gps to English and programmed for our destination. VIP treatment for a reasonable price.

Fantastic service and can do attitude from Axelle in the Bordeaux office Extremely pleased and wouldnt hesitate in recommending

Very easy to do business , swift and efficient for collection from Adrien who served , so well done to him. The pick up location is across the road in an underground car park, the only thing I would say is that it is very difficult to check the car over as the lighting is not great.

So helpful and kindly service. The car had to be changed at first because of the tyre (blow-out) but all through the process they took care of us closely. Especially the representative at the office was really lovely. The car was pretty new and comfortable . We are really appreciated .

We rented a car for 5 days. The team were amazing and even stayed very late when our flight was delayed to handle the paperwork. Can’t thank them enough. No issues dropping it off either. Will definitely use again. Thanks team 😊

Excellent customer service and car was in great condition.

(Translated by Google) They managed to find the mistake of another sixt agency and gave me a good gesture of goodwill. It was square! Thank you. (Original) Ils ont réussi à trouver l’erreur d’une autre agence sixt et m’ont fait un bon geste commercial. C’était carré! Merci.

(Translated by Google) I rented several cars (BMW X1 xDrive, Peugeot 208, Mercedes C-Class) immaculate condition, always very clean, with many options. Very simple booking, great reception with very quick keys. Return simple, fast and without worries until now. I recommend ! (Original) J'ai loué plusieurs voitures (BMW X1 xDrive, Peugeot 208, Mercedes Classe C) état impeccable, toujours très propre, avec de nombreuses options. Réservation très simple, super accueil avec remise des clés très rapides. Retour simple, rapide et sans soucis jusqu'à présent. Je recommande !

(Translated by Google) Very good customer service. Very kind and clear in the explanations. I usually take solutions like Drivy or Renault Mobility because cheaper but finally the price is not so far and especially we rent the day (full 24h) and with a mileage of 250km which is more therefore. But what pushed me to try Sixt is the fact of being able to rent with a child seat option. The phone support is always available even on Sunday evening, which allowed me to correct the day of my rental because I was wrong week. However, be careful not to go through the site to change the date because the operation is then charged 20 €. Regarding my rental the vehicle was just nickel with some small spots of rain. The person managing the vehicles suddenly took the time to clean it so that it was perfectly clean. She then explained to me how the vehicle was working (electric) and then left. In the end very good experience, I think that I will iron them for a next rental of a day or two. (Original) Très bon service client. Très aimable et clair dans les explications. J’ai plutôt pour habitude de prendre des solutions comme Drivy ou Renault Mobility car moins cher mais finalement le prix n’est pas si éloigné et surtout on loue à la journée (24h complet) et avec une base kilométrique de 250km ce qui est plus conséquent. Mais ce qui m’a poussé à essayer Sixt c’est le fait de pouvoir louer avec une option siège enfant. Le support téléphonique est toujours disponible même le dimanche soir, ce qui m’a permis de corriger le jour de ma location car je m’étais trompé de semaine. Attention cependant à ne pas passer par le site pour modifier la date car l’opération est alors facturée à 20€. Concernant ma location le véhicule était nickel juste avec quelques petit taches de pluie. La personne gérant les véhicules a du coup pris le temps de la nettoyer pour qu’elle soit parfaitement propre. Elle m’a ensuite expliquer comment le véhicule fonctionnait (électrique) et je suis ensuite parti. Au final très bonne expérience, je pense que j’en repasserai par eux pour une prochain location d’une journée ou deux.

(Translated by Google) No i (Original) Aucune i

When I rented the car from Sixt Clemenceau, the parking lot attendant walked me around the car and pointed out a half dozen areas on the car where there was very slight damage. He said not to worry about these scrapes since they were so small. I was extremely careful with the car and returned it in the same condition as I rented it. When I dropped the car off, I waited for over five minutes for a worker to show up but no one came. About a month after I returned the car, I got a bill by email for over 800 Euro for a one centimeter long, very minor scrape on the car. And from the documentation sent to me, I know the inspection was conducted a full SIX DAYS after I returned the car. To me this seems to be fraudulent behavior. I wrote the company four times and got nowhere with them. In my opinion, avoid renting from them.

We were helped by Ines who was friendly, efficient and professional. One of my best car rental experiences!

(Translated by Google) At the top of the vehicle pick-up to return! 5 star service and very responsive on the phone. (Original) Au top de la prise de véhicule à la restitution ! Service 5 étoiles et très réactifs au téléphone.

Very convenient location right in the centre of town. You can pick up and leave your car in town without having to go to an airport or train station. Good choice of cars. Great efficient staff.

(Translated by Google) Very good experience. I had booked a standard Type Golf model, and was upgraded on D-Day to a Lexus in new condition. The support, the price, the flexibility of returning the vehicle are assets that will make me come back to Sixt. (Original) Très bonne expérience. J’avais réservé un modèle standard Type Golf, et j’ai été surclassé le jour J avec une Lexus dans un état neuf. La prise en charge, le tarif, la flexibilité de restitution du véhicule sont des atouts qui me feront revenir chez Sixt.

(Translated by Google) Very warm welcome, pleasant staff Very clean vehicle (Original) Très bon accueil, personnel agréable Véhicule très propre

Very helpful and a very positive experience. We even got help with details on returning the car to a totally different city airport, including the airport shuttle schedule and a map of where the Sixt office is!

The best to rent a classy car !

Great, friendly staff, convenient location :)

Top car rental company in Bordeaux Clémenceau. Staff, features, cars, communication, service, after sale, price. Top du top.

Lied about the car not being refilled, said it was dropped off at a different location to it was and charged for damage done by others

Great and very efficient service. The only little downside is the exit of the parking, it's rather narrow

Great pickup location and friendly staff. We used the SIXT app as well which we found very convenient.

Quite expensive but nice and efficient staff. Their cars are clean and have a good quality

easy, fast, and great service. Highly recommended.

Charged 6 litres of fuel dispite full refilled tank. Got return. but still not ok.

Terrible experience at this branch and from Sixth customer service too - beware of the up-sell. We pre-paid for a specific category of car one month in advance only to be told it was not available on the day of hire. Offered an upgrade which I was told would not cost extra (just a security deposit increase which would be refunded) but sadly this has not been true. I have now paid over double my intended budget which has left a hole in my finances. Sixth and this branch are now denying that my vehicle category was unavailable on the day and that I chose a voluntary upgrade - sorry but you are just blatantly lieing now. Why, when my credit card would not go through (due to suppossed increased deposit) and I asked for an alternative car you told me only a VW Golf or the upgrade was available? Fellow renters, before you sign anything, record all conversations if upgrades are offered - you've been warned! Staff are very friendly, but then again, when you're creaming €800 extra, it's no wonder.

The station was easy to find, in the city center. I had an upgrade of the car and I had no problems.

Appalling company. I’d paid up front and then they billed me a second time for the same amount plus 200euros. My credit card claimed that they can’t block this. Surely this is criminal activity?! I called SIxt Bordeaux up but they refuse to answer the phone. I called 20 times today and no one would pick up and I knew that there were people in the office. I’ll never use this firm again.

Great service

(Translated by Google) Excellent reception, immediate availability of the vehicle and good contractual conditions. Thank you. (Original) Excellent accueil, disponibilité immédiate du véhicule et bonnes conditions contractuelles. Merci.

(Translated by Google) Welcome and professionalism of a certain Tiphanie more than perfect, car at the top, no surprises at the time of payment. I recommend this agency +++. thank you Sixte !!! :) (Original) Accueil et professionnalisme d'une certaine Tiphanie plus que parfait , voiture au top , pas de surprise au moment du paiement . Je recommande cette agence +++ . merci Sixte !!! :)

(Translated by Google) Additional insurance was charged extra without request, although I explicitly pointed out that we had taken out private insurance. So far, I have not received an answer to repeated inquiries and complaints from customer service. Edit 2020-09-29: Only after the negative review was Sixt reacted to the request and the amount that had been charged too much was transferred back. (Original) Zusatzversicherung wurde ohne Wunsch extra verrechnet, obwohl ich ausdrücklich darauf hingewiesen habe, dass wir eine private Versicherung abgeschlossen hatten. Auf mehrmalige Anfragen und Beschwerden beim Kundenservice bekam ich dazu bisher keine Antwort. Edit 2020-09-29: Erst nach der negativen Rezension wurde seitens Sixt auf das Anliegen reagiert und der zu viel verrechnete Betrag inzwischen zurück überwiesen.

(Translated by Google) Quick Clean car (Original) Rapide Voiture propre

(Translated by Google) Top as always !!! (Original) Top comme toujours !!!

(Translated by Google) Great team. Excellent welcome. You will definitely see me again ^^ (Original) Super équipe. Excellent accueil. Vous allez certainement me revoir ^^

(Translated by Google) Friendly team I forgot to refuel before returning the car and the costs are not excessive (Original) Equipe sympatique J’ai oublié de faire le plein avant de rendre la voiture et les frais ne sont pas excessifs

(Translated by Google) Excellent once again! (Original) Excellent une fois de plus!

(Translated by Google) Nice no problem, parking is convenient in the city center. Thank you (Original) Sympa pas de problème, le parking est pratique dans le centre ville. Merci

(Translated by Google) First experience with sixt this weekend we particularly appreciated the warm welcome in the downtown boutique A big thank you also to Valentin who advised us on the best places to visit in Bordeaux and Arcachon (Original) Première expérience chez sixt ce week end nous avons particulièrement apprécié l’accueil chaleureux en boutique centre ville Un grand merci également à Valentin qui nous a conseillé sur les bonnes adresses à visiter sur Bordeaux et Arcachon

great service

(Translated by Google) Always very well received. Agents are here to satisfy you (Original) Toujours très bien accueilli. Les agents sont là pour vous satisfaire

(Translated by Google) Rental of almost 3 months following unavailability of my vehicle. Very great professionals, real sense of customer service. Thanks to Valentin and Karim (Original) Location de près de 3 mois suite indisponibilité de mon véhicule. Très grands professionnels, vrai sens du service client. Merci à Valentin et Karim

(Translated by Google) A great team, both on the part really nice shop but a great home to remove vehicles in the basement parking with Gregory. I really recommend this Sixt shop that stands out from the rest. Continue like this and a big thank you (Original) Une super équipe, autant sur la partie boutique vraiment agréable mais un super accueil pour retirer les véhicules en sous sol au parking avec Gregory. Je recommande vraiment cette boutique Sixt qui ce démarque par rapport aux autres. Continuez comme cela et un grand merci

(Translated by Google) I usually rent my vehicles only in this agency never disappointed equipped at the top and always listening to requests to meet (Original) J'ai pour habitude de loué mes vehicules uniquement dans cet agence jamais déçu équipé au top et toujours à l'écoute des demande pour satisfaire

(Translated by Google) Very good relationship and a sense of service of very high quality. (Original) Très bon relationnel et un sens du service de très haute qualité.

We have rented a class mercedes c at sixt this week-end, beautiful welcome , clean vehicle with full option, a real premium service from the people who work there, they know how to take care of their customer, thanks to the team. we recommend sixt we’ll come back for sure

(Translated by Google) Very welcoming team. I rent cars very often, rarely at Sixt, but I have never met this quality of welcome. (Original) Équipe très accueillante. Je loue très souvent des voitures, rarement chez Sixt, mais je n'ai jamais rencontré cette qualité d'accueil.

(Translated by Google) Very good experience with the agency, the person at the reception was very friendly and the perfect car. Small flat on the product wash ice very very (too much) diluted with water. Having done a lot of highway I would have liked to better wash my windshield for better visibility. (Original) Très bonne expérience avec l'agence, la personne à l'accueil a été très sympathique et la voiture parfaite. Petit bémol sur le produit lave glace très très (trop) dilué à l'eau. Ayant fait beaucoup d’autoroute j'aurai aimé pouvoir mieux laver mon pare-brise pour une meilleure visibilité.

(Translated by Google) Friendly staff but absurd prices. Request a car for the next day for one day to go from Bordeaux to the Dune of Pilat and the asking price was € 154. In addition, the all-risk insurance would cost more than € 70. Improponibile. (Original) Personale gentile ma prezzi assurdi. Richiesta una macchina per il giorno dopo per una sola giornata per andare da Bordeaux alla Duna di Pilat e il prezzo richiesto è stato di € 154. In più l'assicurazione all risk sarebbe costata più di € 70. Improponibile.

(Translated by Google) Most recently, I rented a car in Agence Cours Clemenceau for 10 days. The explanations were not clear about the insurance. The person spoke to me at all risk but it was confusing. I opted for the risk and on returning home, I found the price was very expensive, overly expensive. So I called the central Sixt and there a lady gave me other explanations that lowered the final price by 200 €! And when I went to pick up the car, on September 18th, another person offered me another amount of insurance !! I rented a fiat 500 and on the way I realized that the product tank for the windows was totally empty. I think next time, I will go to another car rental, the competition is important on Bordeaux! It was the 5th or 6th time that I rented a car at Sixt and there, this last time, the quality was less. (Original) Tout dernièrement, j'ai loué une voiture dans l'Agence Cours Clémenceau pour 10 jours. Les explications ne furent pas claires concernant l'assurance. La personne m'a parlée du tout risque mais c'était embrouillé. J'ai opté pour le tout risque et en rentrant chez moi, j'ai trouvé que le prix était très cher, exagérément cher. J'ai donc appelé la centrale Sixt et là une dame m'a donnée d'autres explications qui faisaient baisser de 200 € le prix final ! Et lorsque je suis allée chercher la voiture, le 18 septembre dernier, une autre personne m'a proposée un autre montant d'assurance !! J'ai loué une fiat 500 et en cours de route je me suis aperçue que le réservoir de produit pour les vitres était totalement vide. Je pense que la fois prochaine, j'irai chez un autre loueur de voiture, la concurrence est importante sur Bordeaux ! C'était la 5e ou 6e fois que je louais une voiture chez Sixt et là, cette dernière fois, la qualité était moindre.

Female at counter was terrific. No one at pick up spot there to help us understand the car re: navigation system, general operations...made it very difficult. Getting in and out of garage EXCEPTiONALLY difficult to safely drive without hitting walls.

(Translated by Google) We rented a car at the Pointe-à-Pitre airport for a few days. It went very well (Original) On a louer une voiture à l'aéroport de pointe à pitre pour quelques jours. Cela c'est très bien passé

(Translated by Google) Always charming and effective! Super agency! (Original) Toujours charmants et efficaces ! Super agence !

(Translated by Google) Fast service and very correct reception. (Original) Service rapide et accueil très correct.

Our experience with Sixt in Bordeaux was great. They communicated with me via email the day before to confirm my choices and pick-up and drop-off were easy. I was a bit worried about renting a car since I don't speak French, but all the employees had great English and took great care of us! Thanks for a great experience!

Pretty good service in Bordeaux, very nice Peugeot 208, but careful when you drop off at another Sixt location (Biarritz) and they try to shake you down for a barely noticeable dirt mark ‘scratch’ that when I rubbed with my thumb completely disappeared... I should have known when I was handed the receipt documenting the barely visible “superficial” marks... it’s a car, you are renting to drive on the road, it will get dirty... if you can’t make money on the rental don’t shake us down at the end and hold us hostage when we need to get a flight. Just charge what it costs to run an honest business.