For being an app, Circle Medical works wonderfully. There are of course limitations to it being an app - everything has to be done through the app, so if you're someone who gets frustrated by that, it isn't for you. That aside, as someone who has a unique health insurance situation, Circle Medical is the only place I could get quick, effective, and affordable treatment without spending hours calling doctors offices. In my personal experience, the staff has always been professional, warm, and timely. I greatly appreciate their services and ease of use. Updated note: A lot of your experience has to do with the doctor you end up with. Mine is Patricia Templeton PA-C, and she has been professional and warm throughout all our meetings, so I attribute much of my positive experience to her. I have had minimal issues with billing and coordinators have been helpful the few simple questions I've had, and they made it easy for me to pause treatment when I needed to.

Update: After all the trouble of addressing my health insurance, the billing claim was sent to the WRONG place. I was sent the invoices for the full amount. If they refuse to call the insurance number on the card and proceed to bill you incorrectly, what's the point of the insurance card? Save yourself the headache and go somewhere else. First off, the people that work at this office are great and the app works. (1 star) However, customer service is sub par. Since the only customer service regarding your appointments are ONLY available via this app (set up, customer service chats, insurance, billing, etc.), I think this played a big role in my experience with Circle Medical. My experience to start wasn't great, because the representative I was speaking with was not trusting what I was saying and refused to call my insurance (on the insurance card that patients provide, as part of the set up). We went back and forth for hours. Luckily, a supervisor finally stepped in and went straight to calling the insurance company. The issue was resolved immediately. LESSON: speak to the Supervisor, not a Coordinator. The most frustrating thing about the Customer Service is that even if you respond within 30 SECONDS, the person who you're responding to is GONE. They don't stay to finish the conversation in one sitting. If I could resolve this by going into the office/location, I would. However, this is ONLY done via the app. Recently, they asked for pictures of my insurance card (it seems they don't keep this on file) and then told me they would give an update. They got back to me after 1.5 months to say they started the process of filing the claim. It must not be as normal as I thought for medical offices to call the insurance using the information on the insurance cards they ask patients to provide. Either that, or the customer service end of Circle Medical is lacking resources and incompetent. (reposting review without the chat messages, because the original post from 3 weeks ago was taken down)

This has been the best medical experience I've ever had. Its so simple and to the point, and with ,from my experience, very knowledgeable staff. The appointments are pretty short and manageable with any schedule, even so i feel like i am cared about when speaking with the doctor, Even Helped relieve an issue unrelated to my visits. Very affordable. I work paycheck to paycheck damn near and I'm able to afford the monthy checkups, appointments, and the medication.

As many others have said, Circle Medical uses deceptive marketing and practices to gauge prices and try to hold patients hostage to additional care. My initial experience with Circle Medical was fine. However, I was soon told I needed to see my doctor in person as she would no longer be able to prescribe my medication online if she hadn't seen me in person. This was a major inconvenience as the closest location to me was San Francisco, a three hour drive. I took off work and got a hotel room. The appointment was less than 5 minutes. A virtual appointment or two later, I am told by my doctor, Dr. Horta, that she cannot see me anymore because I am registered as having Medi-Cal. I did not know how this happened, as I did lose a job, but was paying for insurance out of pocket. I also did not understand why it mattered. Months pass and I find another doctor. This doctor has been prescribing me the same medication online without seeing me in person, no problem. So, I feel like getting me to the in-person appointment was a farce and only done to charge me more. 3-4 months later after my Medi-Care was off my record, I made an appointment with Dr. Horta at Circle Medical again. She informed me she couldn't see me because I had to send proof that I was not on Medi-Cal. This was my fault as she had mentioned it before, I had forgotten. I sent the paperwork and made another appointment. I then get a message from Dr. Horta thanking me for the paperwork, but now she needs me to get a wellness exam before she can see me. Excuse me, what?? This has never been brought up to me before. Why wasn't this brought up before my IN PERSON APPOINTMENT?? I am informed I can get a wellness exam through Circle Medical in order to expedite the process. Lmao. What a racket. Again, I could have gotten this done when I was there in person. Or informed at any point. I have never shared any of my personal records with Circle Medical, so I don't know why they suddenly need a physical after treating me for 6 months. I have my own primary care doctor and will be seeing her in January, as I scheduled. Not at this joke of a place. After I cancel this second appointment, I get a $50 missed appointment fee. When I informed them I only cancelled because my doctor told me she couldn't see me for some BS reason, they reversed the charge. But then, out of nowhere and “coincidentally” that same day, I receive an old $100 charge for the in person appointment. From 6 months ago!! What?? To say I am furious is an understatement. I’ve wasted so much time and money trying to accommodate this company, only to be run in circles and slapped with more bills. Sorry for the LONG review. But this is my cautionary tale. All was good in the beginning, until it wasn't. And there are a lot of other places you can turn to for ADHD.

Similar to others I have had a terrible experience with deceptive marketing and price gouging from circle medical. Please beware. I used their app to book an appointment. I verified my insurance and expected co-pay upon booking the appointment. The appointment itself was less than satisfactory. The provider wasn uninterested in helping me and just told me to book additional appointments elsewhere. Then the exorbitant bill came. Not only did circle medical not process my insurance at all, but they refused to share an invoice or let me speak with someone directly. I had to fight with my credit card company to be reimbursed and still have yet to receive an actual bill or explanation for the lack of insurance usage. Save yourself and go elsewhere.

I have been disorganized and anxious for years! Once I got in touch with Circle Medical and talked with a practitioner, I felt like someone was finally going to help me. She prescribed for me, after carefully listening to my issues. The RX was at the pharmacy that same day. She is the best! We have regular check ins to make sure all is well. My health and well-being are much improved. THANK YOU Circle Medical!!!

This app has been nothing short of an upgrade at every level and interaction. They truly care about us as their patients, and it shows in every aspect and each key component that we have to interact with. Thanks to their user-friendly app conveniently packed with all the features you would need from being able to choose from a pool of professional doctors to booking the appointment and also having it via Zoom for those who take the Tel medicine route. To chatting with both your doctor and their supporting staff. If could give you guys 100 I would but 10 is the limit so instead I'll have to settle expressing my gratitude the old fashion way. Thank you truly.

I cannot say enough good things about this service! I'm easily able to schedule appointments, I love my provider, and it is so much better than dealing with a physical visit. No waiting, no other patients spreading germs around, and I get a visit summary each time. My prescriptions are usually ready within an hour after my visits, and the chat is very responsive if I have any questions. This is probably the only thing that can encourage me to regularly visit the doctor. I elected to use my provider as my PCP, so now everything is managed in one place. No more doctor phobia!

Circle Medical is the best. My provider, Patrick Harrison, is incredibly thorough and takes time with me at every visit. I can tell that he really has a solid foundation of knowledge around health and medications. He is a true patient advocate and I feel like he really cares about me. Circle Medical, as a company, is great as well. They answer my questions quickly and help with insurance challenges. I highly recommend Patrick Harrison and Circle Medical.

I had an absolutely fantastic experience using Circle Medical. It was so quick & easy to make an appointment & get expert care from the comfort of home. Kirsten Patterson was the PA that I met with & she totally put my mind at ease, answered all my questions, & prescribed the medication I needed. She also made some super helpful recommendations for my treatment that I could do from home. I was so grateful to have her care & her follow up! I will definitely use Circle Med in the future!

I've had a great experience with Circle Medical - sign up was super easy, it was nice to be able to see bios of the providers and choose someone that I felt I'd get along with. Kaitlyn has been amazing, especially dealing with med adjustments; she's really great at listening to my opinions and needs rather than just going with the default solution. Booking appointments is easy, the response time is great on the app (it's nice to be able to pop a quick question in there rather than having an entire appointment for it) and I haven't had any issues with the video service. It's just been a really great experience all 'round and I'm so glad I decided to give them a shot!

I’ve been struggling for a while to find the right doctor and who’d have thought it’d be through an app?! Dr. Gehan Morel is outstanding! She takes my concerns and questions seriously and I know that sounds like an obvious task for a physician, but I’ve been dismissed by too many before her. Not only that, but I feel comfortable talking with her because her approach is easy going and friendly. Honestly the most helpful doctor I’ve ever seen! Thanks Dr. Morel!

During my last visit, I was informed that I am a 'complicated case' and was advised to seek care elsewhere. While I understand that not every facility can cater to every medical need, I was left without any guidance or resources. This left me feeling stressed, unsupported, and uncertain about my next steps. Be advised that this platform seems to be designed more for providers than for patients. Its management is less than satisfactory. As a client, I had to handle all the submissions myself. Despite updating my insurance details, they repeatedly billed my previous provider, leading to multiple denial letters since I no longer hold that insurance. I've reached out to them numerous times to rectify this, but the problem persists. It's an ongoing struggle to make corrections, and the underlying issue of how the platform operates remains unresolved, plus some of the providers who lack empathy and care for patients.

I feel weirdly mixed. On the one hand my Dr is amazing and helpful and basically perfect in every way I could want The other people Ive been contacted by... Less so, though it's gotten a bit better over time. Definitely better than Kaiser and their "it's a 3 month wait just for the first appointment", here i can usually schedule a visit with my doc same day

This app works great! I was hesitant at the beginning about being treated and diagnosed through a video call, however, I gave it a try and my experience was great! You can choose any doctor you want from a very big list they give you and also choose an appointment whenever you are available. They will likely have next-day appointments, which makes everything much easier! The staff is also super nice and they respond to your messages through the app very quickly, they will literally respond in a few hours, so you don't even have to wait an entire day to get your question answered. I couldn't be happier with the doctor I chose, so I'm going to stick with her because she listens to me and treats me very kindly. They will also tailor your treatment to your needs and change dosage/medication whenever you need it.

Good quality gender affirming care. Much quicker to be helped than the specialist that my PCP referred me to. Did have a few bumps in the road with getting communications correct with records and Rx's; but that was a learning experience for me too. Now I know who to talk to at my local hospital records and prescription provider, I'm good. Very caring understanding professional people. Really love having them helping me. My PCP's referral has yet to contact me, and I've been getting help from Circle Medical for four months now. I can't imagine what I would do without them. Very satisfied with personal interactions and a vast caring team always available to contact 24/7. It's new territory to get help online like this, so it is a learning experience for all involved. They are a great team to work with so give it a chance and learn to work with this new medium of medical care. If you do look for help from Circle Medical I believe you will get good care and meet caring professionals. They work for your total health.

I have nothing but positive things to say about Circle Medical. Every practitioner with whom I have met has been professional, experienced, knowledgeable, thorough, efficient, warm, polite, and kind. The process is very convenient. My practitioner is out of town this month, but it was so easy to just schedule with another available practitioner, who was also great.

The health care providers are very helpful / polite and show care during appointments. The app is one of the best I have used being user friendly. Same day appointments is so convenient as well as the work flow. The customer service replies back really fast and updates you on your request. I highly recommend Circle Medical.

I could not be more happy with the quality of service. You know how with in person treatment you have to travel to the office, find parking, wait in a waiting room, usually even when you're early or on time? Not with Circle. You pick when you're appointment starts. You can do it from any comfortable, quiet place with none of the headaches and hassles of in person treatment. You may think this may make your visit impersonal, but I have not found that to be the case. In fact, I feel like my treatment has been both clinical and supportive. The app is easy to use, and the support chat feature allows you to ask specific questions regarding any aspect of your treatment. All in all - Circle Medical is a great way to get treatment on your schedule and at your convenience. If that's important to you, you should try it.

Circle Medical is an amazing resource that's been so helpful to me. The app is easy to navigate, appointment times and dates are always plentiful, and the providers are amazing. I've not had one bad experience and I've been using Circle Medical for a good while now. I love that I can send a message in a chat that's easy to access in the app and I get a response in minutes. It's never difficult to manage or find help. The best part is that if my primary care physician I see in person cannot see me as soon as I need, I can always see my preferred provider or another great provider usually the same day. My insurance picks up almost all of the visit, and I have a very small and affordable copay that they give you notice about days before they bill you. All in all, a very good service.

My experience using this company has been excellent. The app itself is very user friendly. The provider that I chose (Shannon Weldon) is very kind and really easy to talk to. I have had a couple of appointments with Shannon so far and I am very happy with the care and customer service that I have received. Shannon seems to genuinely care and want to help. I looked into pricing for multiple companies before deciding to use Circle Medical because they were the most reasonably priced.

I was able to receive a next day appointment when my psychiatrist was no longer available. The entire team has been very responsive on the chat and my provider is very caring. She took the time to listen to my concerns and address them immediately. Being able to see my provider online makes it much easier with my busy life style and they are willing to work around your schedule. I am very greatful for finding this app. I am very happy I switched over to Circle Medical and would definitely 10 out of 10 recommend to anyone looking for mental health or psychiatry needs.

Within several minutes of hearing about the Circle app I had an appt schedule later that day with a physician that was able to get me started on a road to better health. My doctor was kind, courteous, professional, and very sensitive to my needs and concerns as a patient. The remote visit is great, they can send you in to be poked and prodded locally if you need any work done, and you don't have to drive anywhere or sit in any offices or little rooms just to consult with your care provider, nor wait months for an apt if all your local physicians are booked out like we are here in Seattle Metropolitan area. I highly recommend the Circle Medical app.

As a nurse I was skeptical about using CM. Dr. Veland is very through and answers all questions without making you feel rushed or ignored. Everything from the history and physical intake to the treatment to the aftercare and communication has been exceptional. Highly recommend for anyone who does not have the time to go sit in a medical office and wait for an hour after their scheduled appointment. I do recommend that you find a way to take and give accurate vital signs for each visit (blood pressure and heart rate especially). Great job and easy to manage. Thank you!!

Extremely satisfied with Circle Medical. They made accessing a clinician very easy. I was able to get an online appointment quickly and the practitioner I had was wonderful. Their app is extremely easy to use to make appointments and follow up. In this stage of the pandemic it’s nice to not have to go into a medical office to get non emergency care and service. Highly recommend them.

I set an appointment and they sent me a email saying “Just as with any doctor’s office, you will need to have a payment method on file when receiving care. Without payment information, we cannot submit claims, prepare appointment summaries, or send prescriptions.” They also said they charge my card once the insurance comes back. I have never been to a doctor that forced me to list a credit card before my appointment. So not only can I not do my appointment because I don’t have their app but they are going to charge my card without me knowing how much before they do it? I’m going somewhere else.

I love Circle Medical. Their medical providers are knowledgeable and helpful. They always make me feel cared for and listened to. I never have to beg for care, they're there to help. Their chat team is VERY responsive and have helped me in the past get my prescription refilled on a holiday weekend. I recommend all my friends to Circle Medical when they're looking for care because it is clear that you all really care.

One of the worst experiences I’ve had with healthcare. My PCP has no idea what she is doing as a medical professional. We spend sessions with her trying to figure out how to send prescriptions to optum rx and I have had to battle back and forth with insurance and optum to figure out this issue. Only to find in my next session with her that she was oblivious that I didn’t receive my prescription for over 2 weeks. Do not waist your time with this joke of healthcare experience. There are kindergarteners who can do this job better than some of the people that work there.

Circle medical is very convenient for people like myself that have a full schedule. I work with so many people who are in the same situation. I also find that the physicians are top notch, as good as I've ever encountered when going to a doctor face to face.

The online platform is easy to navigate,and the tools to keep you on track are smart and easy. You can choose the clinician you think suits you best and get an appointment right away. I deducted a star for the same reason other online platforms struggle a bit, trouble with perscriptions. If your pharmacy has questions, they have to repeatedly fax a clinician to get an answer. It can take all day.

I have been seeing this practice for two months and I am super impressed. They have lots of appointments times. Even next day. My provider (Arslan P.A.) has been very knowledgeable about my issues. No waiting room time wasted. I work 50 hours a week and have little time for office visits so the app is just so convenient. Honestly health care doesn't get easier than this in this country. They even responded quickly and very kindly answered my question in the chat. If you're looking for care I say give them a try. You won't be disappointed.