Unaware I had signed up to be a member of Amazon prime when I bought something online through Amazon I noticed a withdrawl of about $6.59AU from my account. Seems I'd signed up for that debut every month. So... Okay I somehow let my guard down and joined Amazon prime ( don't know how,). BUT cancelling the membership is a very difficult task and even when I managed to find the elusive cancel membership page it was loaded with lots of veiled threats about never being able to use the account (Amazon) again.

Bought a night stand on Amazon Prime. The top was damaged. I called Amazon and was told by the first customer service rep that since 30 days had pass there was nothing Amazon could do. I then informed the rep that the night stand came with a one year warranty. She then sent me an email with the email address of the vendor. I sent an email to the vendor with all necessary information. Never heard fro the vendor. I called Amazon back and informed them. They told me they would take it back and issue a refund but I would have to pay a 20 restocking fee. I asked the supervisor why? She told me that was the policy. I told her that I had done what was required of me and that for me to pay the 20 dollars meant that I was being penalized because their vendor did not honor the warranty. She did told me the only thing I could do was to write a complaint and it would be attached to my file. There was no one else I could speak to or email.

Prime members receive great discounts (check under Prime membership). The best is free delivery for a year using Grubhub! ( Must be $12 or over).

I recently called Amazon prime and spoke with taby who was totally unhelpful and provided incorrect information I have been billed for prime monthly via credit card and last week received a package marked Amazon prime (which includes free shipping)and constantly get billed for shipping When I questioned this I was told that I never had prime as account was never verified She was unable to let us know the email or phone number on account just to say they were not the email or phone number we provided She also was not able to cancel account and said I could not by mobile phone which was all I had I told her I did not have access to a laptop but she continued to ask me to log in on my computer I was disgusted and ended phone call So I paid for prime for a year at least ,got movies on tv and paid for shipping and was told I did not have prime I guess she needs some on the job training and lessons in customer service Beware!!! Scrutinize all your purchases

I rented The Batman movie and when I tried to watch it, it had no sound. I called, was put on hold and cut off after 20 minutes. I called back and after a very frustrating conversation with someone, explaining that nothing on the streaming service had sound. They decided my TV wasn't compatible anymore. I gave up and asked for a refund. Low and behold after the movie was taken off my feed everything went back to normal. They didn't want to hear that it had nothing to do with me or the TV I was using . The worst customer service I've had in years.

Late on delivery promising dates ,waste of money to subscribe or to depend on their delivery date

I’m an amazon prime member and recently the service is becoming worse day after day. Items are not delivered on time and they’re always blaming the shipping company. They announce offers but are not true (you find out before you pay if you are careful enough to check). Their prices are also becoming more expensive than other places.

Rip off through Amazon. I buy lots of stuff through Amazon. I recently paid $233 for a cabinet but didn’t receive said cabinet. Amazon only said the vendor is no longer affiliated with Amazon so we can’t send a message. Fortunately I used American Express card to purchase and AmEx went to bat for me when Amazon wouldn’t. Buyer beware on Amazon. I may need to change my purchasing habits to Walmart.

I usually post only 5 stars reviews here, but I am giving Amazon 1 star as there is no 0 stars available. I have been a client of Amazon for many year and a prime member for the last 5 years. I have never complained about the service till my last transaction involving a 3 rd party. Unfortunately I have paid with the amazon card for it. I have received the ink for my printer that did not fit and have returned it on 9/16, 2 days after receiving. Sellers claim that it was damaged but not sending it back and is not issuing a refund. Amazon keeps telling me: Sorry, It is a 3rd party. There is nothing we can do. I have used a "reputable" Amazon site to place an order and now I am not getting their support. Beware of ordering anything from a 3rd party on Amazon!

Basically, I am very satisfied with Amazon Prime and its services. However, it seems to be easy to accidentally take out an Amazon music unlimited membership, which at an amount of €8.99 is exactly the same as the monthly Amazon Prime membership fee. This is only noticeable if you look at the credit card statement very closely. Since streaming music is already included in the Amazon Prime membership, you don't expect to take out an extra membership with additional costs.