3rd til 6th October stay for my work colleage and I. We had 2 rooms on same floor. Well I was looking forward to my stay here for work locally. However my visit didn't start well. I tried to run a bath but the water was barely lukewarm never mind warm. It was to cold to bathe in so I reported this to reception but the girl on reception said nobody else had complained. Wrong response sorry, bad customer service. I had to have what was basically a cold shower. This is not good after a hard day's graft. I was shivering for some time after it. My colleague had exactly the same problem. I tried the hot water the following morning Tuesday 4th October and it was cold. I reported to the receptionist ( different to the one who checked us in ) and she said yes most if not all of the hotel was affected. She apologised and said she was reporting it. On return we checked to see if it was working now. She said they'd had an engineer out most of the day and it's sorted out. I thought great a nice hot bath to soak in. Went to my room ran the tap and guess what cold water again. I immediately checked with my colleague and he said the same. We both reported the issue and the receptionist checked the taps in another room. She confirmed it was the same. So another cold shower was endured as I needed one after working all day. Next morning Wednesday 5th October I checked and the water was still cold. On leaving for work we spoke to another receptionist and she said they were waiting for someone to look at it again. When we returned later that day the receptionist on duty said there was two engineers working on the heating system. While we were there the engineers came out and said it should be sorted now. Luckily this turned out to be true and I had a nice hot bath. However I now have a cold and cough 🤧 ( not covid by the way ) and I blame the cold showers for this. So thanks Premier Inn Sandhurst for my first cold this year. I asked if there was anything that could be done for us for having to endure the lack of hot water. I was told no but the company I work for can complain and Premier inn might do something for them. What use is that? It wasn't our company that had to put up with this. Another thing which stood out as quite bad was that they were still letting out rooms during this period. Yet the hot water hadn't been fixed. I am really nor very impressed as we also had issues at the beefeater this week too. First was we asked about booking a table for that evening. We were told there was no need. However on arrival at beefeater there were no tables available for some time. The person who greeted us said he was going to have a word as we weren't the first to have that issue. We ended up eating in the bar. I have done another review about that. Which covers Monday 3rd October's experience. However we've had issues virtually every evening except Wednesday. We both had issues with the rocket garnish on the side of the main meals on 3 out of 4 nights. Basically the garnish was of such a poor standard that it looked worse than my grass cuttings. This was reported and the response inadequate on all occasions. Sorry but no offer to appease the situations whatsoever. This is wholly unacceptable. So basically the complete experience in both the hotel and onsite restaurant have ruined our week.

A comfortable stay, bedroom big and spacious with everything you need. The bathroom is a little tired. Great location for visiting family. Cooked breakfast the next morning for £9.99.

Very good. Friendly efficient reception. Clean, modern room and en suite. Some traffic noise in our road-facing room. Excellent breakfast with Superwoman running the restaurant alone 🙂

A really lovely stay, pretty standard premier inn rooms could do with a freshen up but nothing to be disappointed with. Really friendly staff and the best breakfast I've had in any of my stays.

Basic clean rooms, does the job. People above us practicing elephant stomping, and kids in hallway doing relay races😀. We're used to it so didn't bother too much.

Both rooms and restaurant need refit. Dated bathrooms in the hotel, no air con in rooms which were musty smelling. Housekeeping very good, reception staff very helpful, great breakfast. Beefeater menu limited, all food appears prepared elsewhere and just heated up. Wasn't great. Bathroom in restaurant horrendous. Video speaks for itself!

It's rare I rare a premier Inn this low, I'm usually a fan. But have to be honest. We were travelling with our 9 month old baby and requested a cot. To be fair one was provided, but it was more of a play pen than a cot. There was little to no padding on the bottom so was basically just sleeping on the floor. The room also had a bad odour, it smelled damp, almost like it was drying out after a flood - other than that it was clean and tidy as you'd expect, but no air con etc. The location is good for getting out and about, but is near a main traffic light junction which becomes a bit of a racetrack at night so there was the sound of engines and big exhausts into the early hours. did the job for the weekend but I wouldn't stay here again if returning to the area.

Good simple accommodation. Beefeater restaurant next door not so great though, adequate but not at all special food. Package deal seemed good but the food was not worth more.

Rooms comfortable and good value. The service and freshly cooked to order food at breakfast was outstanding, better than many higher priced hotels.

Its a bit grotty and very basic but it's cheap and does exactly what it says on the tin. Can't complain. Family of 4 in 1 room and the girls had a single bed each. We stayed here for 3 nights which included breakfast for £200. What more do you want.

Great place to stay, clean, comfy bed , big room and good shower. We had breakfast and evening meal at the adjacent beefeater pub restaurant.

The team here are fantastic, very accommodating to me and my child, thebservice i have recieved throughout my stays is exceptional. 👍

Not at all good service!! The female staff was not at the reception for most of the time!! I have to wait for 30 minutes waiting in the night for checkin as the lady was not there on the desk !! Room had bad smell coming from everywhere!! Flush was not working properly!! Tried complaining the same but no one was at the reception!

I stayed at the Premier inn in Sandhurst when I was doing the moon walk in london, the lady At reception I think her name was Michelle was so lovely, she was helpful and very supportive of the cause we were walking for, and on our return from the moonwalk she had left us a few small gifts in our room that were so lovely and made us both cry, she is truly a great asset to your hotel as she cares about the people that stay with you and she goes that extra mile to make them feel special, thank you x

A quite clean room with a comfortable bed enabling a great nights sleep. Breakfast was a satisfying full English.

Really professional service and competent staff, made to feel welcome, Really helps when you're staying for months!!

Great room just didn’t have the cool sofa but it was a great stay

The hotel was clean and tidy, the rooms are spacious and modern. The check-in was simple and the staff very helpful. The hotel itself is located in a quiet part of the town near local shops and the town centre. There is plenty of car parking on site and a beefeater restaurant attached to the hotel.

Decent hotel. Very friendly & helpful staff. Excellent breakfast.

Excellent visit. Usual high standard of room. Lovely Staff. Location a little remote for some.

Stayed here twice now and rooms comfortable and staff very courteous and obliging. Would thoroughly recommend staying here 👍

All in all a descent hotel. Very friendly staff from reception to the bar. Had a couple of pints - not stupidly priced! and service by a friendly bar lady. Didn't eat there so can't comment on the food. Loads of parking, even for my car and 20' trailer. Only downside was the carpets looked a bit grubby in the corridors and stairs but hey, that's being picky.

Staff are helpful and friendly. Bed comfortable and hotel quiet, but carpets need cleaning. Bar smelt of urine and chairs were stained and torn. We ate in the restaurant limited choice if you have allergies. Similarly no dairy free milk or yogurt at breakfast, but cooked breakfast worked.

Only 4 star because it's not the most modern decor. But that's being fussy as it was clean and severed us well. Staff friendly and helpful although didn't need to speak to them much. Have used a few times over the years when seeing friends. So perfect location for us. Reasonable prices especially with early booking. And flexibility to cancel if needed.

Lovely hotel located just where we needed it to be. Room was set up with three beds, which we did not need but this didn't matter. Glasses in room dirty so didn't use. Staff friendly and restaurant nice. Breakfast was great. Fantastic value.

Not the best premier inn. Not that clean and the rooms are realy noisy. Ours was anyway. No one wears masks not that that bothers me but it would some people. All this could be rectified easily..

Great place to stay just of the motorway. Friendly staff and the restaurant Next door was great. The staff in there were fantastic and food was fabulous. The only reason I didn’t give 5 stars was on the day it was hot in the room it needed air conditioning because if you open the Windows you can hear the traffic on the main road outside.

Excellent rooms very clean no issues at all and staff very helpful and friendly

Staff are always very polite and welcoming. I've stayed here before so knew exactly what to expect and they didn't disappoint.

Stayed here for a whole week, A little dated and no air con in the rooms, that's the only negative things to say, Food was immense, Rooms clean, Staff friendly, Plenty of parking.

Typical Premier Inn, the room was a bit shabby compared to other locations. There was no Aircon just heating, my stay was during the heatwave of 22,

It's a Premier Inn. You know what you are getting. It's cheap and cheerful, a bit like Wetherspoons. But for £204 for 2 adults and 2 kids for 3 nights with breakfast... It was a bargain. And it was a handy base for all 3 theme parks. Those expecting anything other than a basic room with a classic premier Inn style musty smell will be disappointed, but not me. I was happy with my stay and the price we paid.

I brought the family here when visiting Lapland uk. The hotel is small and just off a main road but it’s well placed so quiet and calm. The staff are very attentive and there is an on-site restaurant also very nice. Free parking. No lift but the staff offered to help with luggage.