Not one of my favorite REI locations, yet, that said, staff since day one to present are consistently excellent,engaging,genuinely helpful, knowledgeable. This location is well staffed, which I cannot say about certain other REI locations. My primary criticism is concerning parking. Arriving at a retail and restaurant district and needing to PAY for parking is certainly a slap in the face. This is thankfully not NYC, so why are we paying for parking when New Mexico does not even own the parking meters, which by the way, often are not functional! In that case, While I’m attempting to enjoy my shopping and dining experience, it’s rushed, as I don’t want to return to a parking ticket for a space I was unable to pay for due to some Russian corporation’s negligence. Santa Fe can do better than this.

I was flagged by a store manager that I was wearing Cotopaxi jacket and told me to take it off. They told me that I came in the store without the jacket. I was racially profiled by the REI employee and told Me to take off my jacket and accused me of stealing. I respectfully took off my jacket and they were like…. I am sorry to flag you…. I bought the jacket week ago. Now I am scared to wear jacket inside the REI store. Flagged being brown….

Santa Fe Outfitters is a much better alternative. The staff here was not friendly, never even acknowledged we were there. We also had our dog with us and they do no allow them in the store so we had to take turns and wait in the cold.

As a bike shop employee myself, I can not in good faith recommend this places bike shop. I was visiting Santa Fe from out of town, so I borrowed a friends mountain bike. The brakes needed a lever bleed (a two minute job). Brought it here because it was the only place open at the hour. Two people were sitting behind the bike shop desk, neither of them doing any work. I told them I needed a lever bleed and one of them seemed like they didn’t even know what I was talking about. The other said it would be a few days. Again, neither of them were working on bikes despite wearing mechanic shop aprons. This is a quick, on the spot job that should be able to be done if they are not doing anything at the moment. Heck, I could’ve done it right there and then if I had access to the tools. Frustrated because I did not have multiple days to wait, I asked if they sold brake bleed kits. The employee that didn’t even know what a brake bleed was “looked up” if they sold them on her phone. After mysteriously scrolling for thirty seconds, she told me they don’t even stock them. So apparently, this place not only doesn’t stock pretty common bike repair items, but they don’t even know basic bike maintenance . Cool. Ended up finding a friend of a friend that had the tools at his house and did it myself in five minutes.

While this location is spacious and well-organized, I think I prefer the Albuquerque location. The clearance discounts seem better. Everything is indeed very expensive, but the membership is a one-time fee that does return 10% of everything you buy as a coupon the following year (this includes clearance items, which are only available via membership only).

Love love love this REI! Very helpful and friendly staff, I was able to kit myself and my partner out for a big road trip which involved about a week of camping and we had fantastic gear for our trip. Shoutout especially to Darren who was super helpful on the tent front (the NEMO Dagger was the right call) and fitted myself and my partner for backpacks - you're brilliant!

Place had a large selection of items and friendly people at this location. Place is at an upscale area right by the rail yard so I almost missed it!

Shout out to the snowboard/ski depo for the best wax and tune up, almost crashed on my first run from how much faster i was and ski patrol had to stop me 👌🏾 11/10 membership is worth it

As soon as they new I was a non-member, customer service was horrible. I just move in to Santa Fe and I am trying to look for new things to do like hiking, so I gave this store a try to look for things that would help me start this adventure, but they treat me differently as soon as I said I was not a member. I do not recommend this store at all.

This REI is why brick and mortar stores are dying. Went there to buy an electric bike today. The saleswoman Lisa was friendly enough at the start. She unlocked the bike to let me sit on it. I straddled the bike and got comfortable with both feet planted firmly on either side and told her, "I'm good you can let go now." Despite this, she continued to grip both sides of the handlebars as if her life depended on it. Seriously, her knuckles were white as chalk. I thought maybe because I'm Latina? She stood squarely in front of me, her eyes boring down at me. After a couple of seconds of uncomfortable silence, she said, "You can take it out for a drive if you want." I was so anxious at that point that I rejoined, "Will you be holding on to it outside too?" Okay, that was sarcasm on my part and I own that. I simply wanted her to give me a bit of space because she was making me so uncomfortable. After I made that comment she told me it was policy to hold the bikes while customers are trying them. I told her that it was okay, but could she just step back a little bit. Instead of showing understanding, she accused me of being "aggressive." I understand a company having a safety policy, but is there no room for personal space or customer anxiety? Being called aggressive for voicing my discomfort felt like insult onto injury. I did not raise my voice or do anything remotely aggressive. Unless sarcasm is now considered aggression--possible, but that's a whole other discussion. I spoke to Carl the manager, he was compassionate but suggested I ride the bike next week when the store wasn't so busy (Labor day weekend and all). I wanted to purchase the bike today. But it's fine, I can find plenty of places that orient themselves to their customer. In my case this REI in Santa Fe just isn't one of them.

Fantastic stock and great service! They have everything you need for outdoor trips.

Quick and easy. Limited selections compared to bigger stores but still very well equipped, I was just looking for running shorts and comfy athletic pants and found what I needed.

10/10 Ski repair work. 10/10 Customer service at the ski shop by Carson and everyone else there. I recommend giving them a few extra days more than they quote to complete ski work if you need your skis back on a certain day.

REI has become Abacrombie & Fitch 2.0. I just came in to buy a coat. Four different sales associates asked me if I was a member before asking if I needed help. The hard sell for membership continued at the register. Such hard sell tactics are designed to make one feel lesser. REI has some great merchandise but damn, maybe limit the membership push to just the register. That or make the whole thing members only like Costco.

Great store. I’ve been a member for a very long time. It’s a little pricy but quality is a must. Buy one once and return it if it breaks. Other warranties and bonuses apply to some of their items such as Patagonias replace or repair policy. Very nice

I got an REI gift card for Christmas which is the only reason I just went shopping there. I normally like REI but I don't like the Santa Fe location. The Rail Yard area parking is a pain and adds an extra fee on top of the 8%+ sales tax they hit you with. REI won't validate the parking costs. I was put off on the very high prices as well. Hopefully, I won't be going back any time soon unless someone gives me another gift card to use.

Great selection of Brooks shoes up to size 14 and helpful associates to make the right selection.

This store has poor inventory matched only by the even worse service. 2 people in the shoe department ignored me for 10 minutes commiserating with 1 shopper about knee problems. I will never go back.

I ordered a helmet to be delivered to the store on May 15. First it was to arrive on May 19, then delivery date was moved to Sunday even though no trucks arrive on Sunday. I was told the staff could see on their system that the order would arrive on May 23. Didn’t arrive. Can’t cancel until the order gets to the store on the next truck arriving May 25. The order mysteriously showed up on May 24. This was a disaster and I will never buy anything from the Santa Fe store.

Technician Carson said service was complete and we were charged. Upon later inspection no service was completed. Store Manager Chris was unapologetic and acted inconvenienced by the situation. Corporate was professional and provided an immediate solution.

Love it! Great place for outdoor enthusiasts to binge their money and time. The REI garage sales are the way to go for finding great deals. The store is never very packed so it is always very nice. For example the backpack section is great because help you size packs for your torso and other needs.

Great REI, the staff were super helpful and attentive when we needed help or had questions. Seth who worked in the camping mat and sleeping bag section was very informative and helped up choose a good product for what we needed.

First time shoppers to REI. I entered the store for restroom directions and left with shoes for myself and my spouse. Eric treated us like royalty and when my spouse's tricky foot and ankle situation seemed hopeless, Eric and KimAlex problem solved and were able to find a pair of shoes that allowed my spouse to walk in comfort. My new shoes are amazing, and we are looking forward to many adventures, well-grounded and comfortable. Thanks Eric and KimAlex for the patience, empathy and education. Spouse and I will no longer look at shoes the same way.