Obviously there are mixed reviews from difference perspectives either you as a PATIENT treating in serdang hospital or you are a VISITOR. Yesterday 28 May 2022, first time visiting Serdang Hospital, upon arriving 1st thing cross my mind """ what is happening to this hospital? Barricade all along the road way whether from entry to exiting. Not sufficient carpark for visitor and converting visitor car park to staff car park. No one managing the car park and traffic. Bad managed of landscape. """ What I can conclude is something is not right or non competent. Even after this probably someone may response to my comment, I am sure will give a reason why barricades the road and due to covid the visitor and staffing is increasing that why is inevitable mess up a bit but is temporary basis but we will look into it... Come more.... please don't give this type lame excuses. We are not living in the 80' or 90' that we conveniently accept what people explain we just take. Is about how well and consistent you manage the staff, property, performance, delivery, include traffic, improvement. Today if we want to stay relevant or competitive in the eye of the foreigner when they dealing with us or visiting Serdang hospital how do they rate us ???? Conveniently foreigner become Malaysian attitude ? My visit end up, didn't manage get any carpark and back home after travel back and forth for 3 hours stuck on the road journey. Anyway, let's move on Malaysian and get use to it.

Is midnight 3am++, I was sent to here to get drip due to allergy reaction. Once I stepped in here, I thought some area happen serious disasters as I saw some kids in emergency yellow zone lying on extra beds, some patients lying on bed at the corridor (unmanaged video capture), until I walked in another yellow zone. I saw patients many are waiting for the ward to be arrange. But unfortunately, doctor here mentioned ward are full unable to manage any to those patients. I serious had no idea what the heck is going on here until ward all are fully occupied! Some critical elderly just wait for no time mention stood there for hours. Some patient cant stand sitting on plastic chair rather sitting on floor..... Some patient sit on wheel chair for hours.... Is midnight, why patient still didn't able to get proper rest and wait for necessary treatments approach??? Why ??? I saw an elderly her urine bag had full, and help her request from medic team to replace a new bag for her. Finally my request has get to answered after 2hrs. Why is all the simple procedure seems difficult or those youngster medic team their ethnic had gone and just feel too used to it and all the request eventually someone suppose to approach they will do their job accordingly? And never put an effort to apply some suppose to? Are we enter war zone aid Centre??? Washroom hygiene 0, no toilet roll no hand wash, stinky smell, light spoilt and not bright enough, if patient vision not good might have risk to using this facility.

Went to dewan bersalin during merdeka 31.8.23. Fast registration. Did check up (for bp, urine test bla3). Waited for almost 4h to get a bed. Well, its merdeka (too many preggy mom wants to be delivered today). Ward - spacious and comfortable even for 3rd class ward. 2nd class got aircond (fully booked). No 1st class. Nurses are nice, yet strict. No bottle to feed baby. 5F ward was the best! Dewan bersalin - in a room only for you. They play quran throughout your "birth journey". Helpful staffs. They were so nice. Parking - got parking bertingkat

Who ever get covid don't enter this hospital, they don't take care the patient and causing my 49 years old father passed away

Arrived at lunch hour to get medicine but there was a long line.. but the environment was clean.. 9th floor parking lot..

Review 27 Jun 22 Kepada ENT clinic department. Call utk ambil appointment Kali pertama tapi diberitahu kena datang ke counter dgn original sijil lahir anak. Sampai ke counter, staff counter cakap ambil appointment pertama boleh ambil melalui call tak perlu ambil ori sijil lahir. Jangan lah macam ni. ⭐️⭐️⭐️⭐️⭐️ My baby was born here. Doctor & nurse is so good. Friendly & responsive. Very trillion thanks to the doctor & nurses on 14 - 15 May 22 who on duty that time. Especially on 15 may 22 from 5am to 10 am who duty on wad bersalin. Suggestion. Should pump in more money to repair all the ceiling fans, counter payment on emergency and lobby. Is like very messy the chair is broken. Go walk around and see.

Slow and inefficient and cause my mother died in the hospital. Send a bunch of inexperienced intern doctor to take care of my mother and what they will do was playing phone all the time. Sometimes it's right way to offer such a low salary to these bunch of doctors as they don't even put any effort to do their job properly

To get specialist treatment at Serdang Hospital, you need to be examined and get a referral letter from a medical officer at a government/private clinic first. After that, submit the referral letter to get an appointment or treatment at the Serdang Hospital specialist clinic. For citizens security deposit is charged according to discipline. RM 30 for Medical or Surgical cases, and RM 15 for Gynecology cases. For non -citizens, RM 1100 for Medical or Surgical cases. Now hospital has been dedicated to Covid19 cases.

I never wanted to talk bad about a place ever in my life but my wife's first born experience here was so bad she looked like she got abused mentally. Waiting for doctors/nurses took hours. Not to mention the inconsistencies with each staff. I'll make a list so its easier to understand: 1. One doctor says my wife and child can be discharged in the afternoon. Afternoon comes, another doctor "advices" to not go home first as our baby needs to be exposed to the UV light. 2. They say need to expose baby to UV light to treat her jaundice yet they supplied the light only for a short time with the excuse of not enough supply. In 2 days, our baby only got exposed to it around 10-20 minutes. 3. This causes the jaundice to reduce slower. They decided to transfer our baby to a special ward which have the UV light. They could've done this earlier instead of having to wait 2 days. 4. Wheelchairs are not systematically managed in the lobby. When I asked for one, they asked me to look for it around the area like a treasure hunt. I never knew that coming to this hospital became so tiresome. 5. Payment for labour is done in the labour hall counter, which is so far from the ward. What's worse is they told us to walk from outside to get there where its burning hot instead of using the inside route, which is faster. To conclude, my wife and I are very unhappy with the services provided. It challenged our physical and mental health. I hope nobody experienced what we did. I truly was grateful to this place for helping to deliver our child. Again, I never wanted to talk bad about a place ever in my life. P.S. If you have the money, just go to a private hospital. It's not worth saving money while your loved ones are not comfortable.

Some of the staff really need to learn manners. No need to be rude when you can just say it in nice words. People will respect you more. Please please learn manners!

29/11 at 10.13am a woman from jabatan hasil where we should pay our bill has been very rude to my father. She is a Malay lady. I know my father didnt pay the bill because he was jobless. I told her that I will pay on Friday 1/12 but she was very rude. As I mentioned to her that my current bank has no internet banking and I was working but she asked my father in this 2 years you were jobless and what you eat? It sounds no rude in here but her voice during the conversation was very rude. I will email Jabatan Kesihatan and other higher management people regarding this issue.please check which lady was at the counter. You should give her warning that they should not treat the patience in this way.

All parking full when reached around 8.30am weekday. Luckily there’s alternative parking lot(TnG cashless), banner hanging along the way to lead direction. Only 6mins drive distance, and FREE shuttle bus will ride you to front of Hospital. Be tolerate that staff’s there might tone up their voice/not so friendly sometimes, as they need to handle big amount of patients. But they are helpful always. Water bottles selling at small cost, nice. —— Visited 10 September 2021 ——

Worst place to go for medical check up if you have blocked vessels. As my mom had an appointment in here she was asked to go around to get checked from 10 am till 5.00 pm. One more place to avoid is Seremban GH pharmacy, useless counter staff took the appointment Card from the prescription and told my mom to go to Serdang GH. Came in the early morning was given to go around the block to get two waiting numbers till 5.00 pm number is not called, when asked if the number passed they told us to wait.

The most bad experience to coming this serdang hospital. The doctor told us that counting from the time of registration, you have to wait at least 4 hours to see a doctor. Even the blood test report has to wait at least 2 hours. Besides, I don't understand why patients can't be accompanied by family members. Other than that, some patient cant stand sitting on plastic chair rather sitting on floor. This is the worst government hospital I have ever been to in my life. Hope you all can improve ur service as well.

My father was admitted twice in less than two weeks to this hospital. First admission on the 5th Sept 2020 due to a choking incident. The nurse acted unprofessionally during taking blood pressure and he was admitted on the same day due to aspiration pneumonia for 4 days/3 nights. We were asked not to visit him him and was told that there's no exact date when he can be discharged. When I finally received a call that he can be discharged on the 9th Sept 2020, I applied emergency leave at work and rushed to the hospital. To my dismay, my father was weaker than he was before he got admitted and he got skinnier. It was obvious that he was so tired from the procedures that they ran on him that he couldn't open his eyes to see me. I waited the doctor to ask for my father's status but the doctor was busy having corridor meeting and chit chatting and laughing. My heart breaks at that moment. My father used two days to recover but he was obviously weaker than before pre-admission. On the 15th Sept, he urinated blood and we rushed him to hospital again. On the 16th Sept, I called the hospital to ask which ward was he admitted into and if I can visit him. On my arrival around 4:30 PM, his Ryle's tube (Feeding Tube) was absent since morning. I asked the doctor to reinsert the tube and they said that they tried it before but they faced difficulty but they will try later. I was dismayed because my father hasn't been feeding since morning and must be starving. I pushed again and again until finally the MO engaged her superior and they reinsert the feeding tube around 7PM. I asked if they can start feeding him with milk and the doctor said Yes. However, nobody came until 8PM when I finally approached the nurse to ask for milk powder. Finally when the milk powder came, I quickly fed him. He gained a bit of strength afterwards. Around 10 PM, he was distressed and to my dismay, I found that his diaper is wet and the whole pad and bed were wet too due to the urinary catheter was too small causing his groin area itchy and with reddish rash around his buttock area. Also, there are signs of blood. it was obvious that it was infected. He was struggling to tell me with his body language due to him not able to speak because of his brain PSP. I asked the nurse again if I can change the diaper and the nurse stalled me cos they needed to distribute medicines. I said if they can just give me diaper I can change it myself. The nurse retorted back saying if I have my own diaper. I was at lost because this is my first time at the hospital facing such a distress situation especially with my father and I actually hope that the nurse can be more compassionate and understanding. I would have brought my own diaper should I know this is how they ran the hospital and that diaper stock is not in their inventory, but how am I supposed to know that? The next day on the 17th cross 18th Sept midnight, my father developed fever and his whole body is heated. I kept using towels to cool down the heat and stayed over the entire night. The next afternoon on the 18th September, he was gasping for air and started wheezing and at night, they put him on with oxygen mask. My father passed away on the 19th Sept 2020 afternoon due to hospital acquired infection. I was sad because I wish that the nurses could take better care of my father before his passing away. For example, changing his diaper regularly and try to feed him with nutrients when his feeding tube is pulled out, not when I asked for solution only they started gave him drips. I wish the staffs at the hospital can be more attentive and proactive when it comes to taking care of people instead of needing us to keep asking for solution. I know that they are accustomed to seeing people sick and maybe death, but to me, he's my father, a husband and a beloved person who has done nothing but kindness and shelter his children with love and care, especially when we were poor back then. This is indeed a traumatic experience for me and my family that ended up with his death.

My mom is in the hospital just for heart checking, due to the pandemic she have to go through SWAB test and isolate her with all suspected Covid patients! The report required 24hr or more, she is vegetarian so she requested the hospital to provide vegetarian food but the hospital did not provide food for her, she did not received any food from hospital for more than 24 hours now. We trying to send over food to her but there is no visitation allow and they do not allow any food to be sent to any patient in hospital. She request immediate discharge but the nurse do not allow her until her test result came out, this is worse than prison. What a nonsense is this? The hospital is not even picking up the call!

Waiting 6-7 hours for out patient treatment. Really no idea why it takes so long as not many people there for treatment. They are not busy as what u heard from social med. Only certain poeple doing their job. The rest just chilling waiting for end shift. So sad with their service. People come here because they're sick, not for fun. Please be honest when you doing your job frontliners.

Have a good SOP during this pandemic. Operation quite smooth. Very clean but toilet need to pay some attention specially at level 2. Traffic at the lobby smooth but one big problem that's happened everyday was not enough parking for the patient's who needs the medical attention. When parking at road side, police give summons.

Parking at Hospital Serdang-Specialist Unit) You could park at multilevel parking building link with Cardiology Centre(Heart Specialist building).You are only allowed to registered with the counter 30 minutes before the appointment time, those come early before the appointment time , will ask to queue at the other lane n wait till the timing or the queue finish then only will allowed you for registration ( Therefore no point to go early because the registration counter officer will not “entertain” you . There are now lots of parking space after the new parking building was built, for those who do not want to pay parking could continue parking outside the roadway (so far not sure anyone got penalized for it or not 😝) Drop the patient at the front door of the Specialist Clinic Register counter n then the driver could drive to the right hand side heading to the car park building , please check with the roadside security guard if you are not sure where is the car park (There are at least 10 level car park , so you should be lucky to get at least one parking )

the staff and guard was so rude and busybody tho. please learn to respect your patient as well we respect u. use nice words in communicate with your patient.

Look at the condition of the zon saringan pesakit covid. Is a Mess. The nurse told us is due to yesterday alot patient. The waiting time to get treated more than 1 hour. Worst hospital ever.

PARKING is one of d biggest problem here... the parking spots provided inside d area is cheaper than the ones outside but usually full even the new multi-storey parking..if u park outside along d road u will surely got summon...if u park at the public parking outside the charges are ridiculously expensive! tarred parking area without roof & holes everywhere...we are here to seek medical treatment not enjoying ourselves! hope the authority please look into this matter WAITING TIME is so long most of d time... so patience is really needed 🤭 from registering, waiting to be treated & getting ur meds... STAFF AT COUNTERS mostly 'unable' to give service with a smile & greet customers but they do can assist with ur queries DOCTORS & NURSES give good treatment but only a few give their heartful service as u can ask them any queries & got info on d spot...like Doctor Ramesh, very responsible doctor👍 don't be surprised as there're doctors where u need to wait for ur appoinment date to ask questions & get feedback 🤭 there might be a few hickups(mistakes) by the 'new doctors' & even nurses but usually they'll rectify it once u told them WHEELCHAIR service is easily accessible... there're special counter for u to get one & the staff are polite & helpful...there're also DROPOFF AREA for patients next to it making it so convenient especially for those who needed this service... FOOD KIOSK... a few cafes & shops...though pricing is a bit expensive for f&b sold in govt hosp...sour face cashiers/workers... Mineral water kiosk is easily found 👌& ATM located @main entrance TOILET there are insufficient & need to queue long most of the time... to go to another toilet u have to walk far... not that clean as expected for a hosp toilet SURAU is too small & a bit smelly, luckily the wudhu' area is inside PLAYGROUND for ur kids to fill their times & avoid getting bored Most of d time came for outpatient/ follow ups/ appoinments...so don't have any info on the wards condition there... only notice that visitation hour is strictly followed

Was told to check in for my father at level 4, ICW department. But when reached at Level 4 and found signboard was not stated any word about ICW, asked few person only found it, poor guidance. Built up new parking building also full, have to park roadside. New Pusat Jantung building, all toilet without toilet paper, what a shame.

What is an emergency department? And what kind of hospital allow the most important part of the hospital (surgeon and doctor) to go hospital and left with only one surgeon on a Sunday?? Damn joke. Had to wait for 4 hours and still counting for a serious wound on head and they just kept us waiting here. Hello it’s an 80 year old man, a fragile man! The efficiency and the SOP is definitely needed to be improved. Come on hospital sultan Idris shah??? Please don’t make a place that is supposed to save life to living hell.

(Translated by Google) 3 male staff in charge of the emergency department. There was no help for me and my 8 -month -old toddler who was vomiting with a lot of counterparts. Talk like you're sleepy! Then the voice is loud! If you feel tired because of covid. Resign don't work. Like stupid ! (Original) Staff lelaki 3 orang yang jaga bahagian kecemasan . Tiada satu bantuan untuk saya and anak kecil berusia 8bulan yang sedang muntahhh dengan banyak depan kaunter . Bercakap macam mengantok ! Lepas tu tinggi kn suara ! Kalau rasa penat sebab covid . Letak jawatan jangan kerja . Macam bodoh !

Long story short: the security guards were just rude and impolite. 1. Yesterday evening, my mother and I were at the lobby counter to deliver the food to my sister in law who is going to labour tomorrow. But they straightaway rejected us by saying that there is no food and drink allowed. We were shocked, however we asked as we would like to deliver milo powder to my sister in law still. I do not know why but they were simply ignorant and rude and just sitting and drinking their pack of coffee in the counter, and take it that we are transparent.. On the other hand, my sister in law kept telling me that we can deliver food. Therefore, I insist and take the initiative to talk to them again.. Then they told me for Labour patient, food and drink is allowed. But can't they ask first before rejecting me. Show some respect when talking to people. After I exchanged the pass, the Indian guard said only one person is allowed, then later she said Up to the Guard. So when i went to the guard and told her 2 person, she shouted at me from the counter. This is very embarrassing. One moment, you told me Up to the Guard, now you were shouting at me?? 2. If there is only one person to be allowed to visit the patient, why were there have 2 visitors [adults] in the ward of my sister in law?? Why is there a bias? Or is there a racist ? Or did they bribe?? 3. When I was trying hard to talk to the guard, she was pulling down her mask and talked to me. And I have to quickly educate her to wear the mask back. Worse is they like to speak their tamil or hindi to their peer in front of me?

I hope patients understand that medical officers here and hospital staffs are not slacking around. Each patient requires different consultation time, hence some of the next and coming patients might get delayed. Remain calm and I'm sure everyone here will be glad to serve you. Thank you for your patience.

To Emergency Department. This is for the Doc who is taking my son case.. Please mind your language and action while you treat patients. My son was not lying about the pain. It is following a trauma case. Which is categorised as a serious case. Unfortunately, you treated my son like nothing. At the hour 12.30am-1.23am waiting for get drip and taking a blood. But... no one does. The doc showed up. A twice time. But do nothing... asking what the specialists told about my son case. I answered politely, but your reaction urghhh... then, you just left like that. My son can't bear to wait any longer. Pain on stomach and feeling cold freezing at the same time. I am really sorry. I feel extremely disappointed 😞 Btw 6 hours plus waiting is just to be wasted!!!

Doctor and nurse is ok, but almost all the guard is so rude for the visitor. I almost wanna slap them. Give some respect and speak nicely lah.

I WAS TRYING TO CALL THE HOSPITAL TO ASK AND GET A CONFIRMATION FOR MY APPOINTMENT, BUT GUESS WHAT THE STAFF JUST LEAVE ME FOR 5 MINUTES AND END THE CALL. EXCUSE ME, I KNOW YOU ARE BUSY, BUT I AM ALSO BUSY. IF YOU CANT RESPECT OR COOPERATE WHEN DOING YOUR WORK. THEN QUIT. THANKS. I CALLED 4 TIMES IN A GAP BETWEEN FROM MORNING TO 4P.M. BUT NO ONE ANSWERED.

A worst service. Spoiled a young man's life He had an accident early in the morning around 10:00am and was transferred to the nearby Serdang hospital by 1030am. They kept him in emergency for long hours saying he was not critical. Moreover, his thigh bone broke. They kept him under observation without any treatment or further consultant since the orthopedic/vascular specialist is not around. The parents requested to transfer him to a private hospital since he is a medical card holder at 12noon but they refused to answer them. The hospital's orthopedic and vascular specialist came late at 2pm and checked him out, it took 1 hr plus, then informing us that they had to remove his whole thigh because of no blood supply and veins dead. More importantly, his infection rate got up, and he started to have mild fever. It was at 3:45pm. Without delaying further, we have immediately arranged a private hospital ambulance to pick him up. Even the MO refused to explain his case and the nurses around didn't bother much with the transfer. It took the private hospital ambulance officers 2 hours to settle things on their own. Even the serdang emergency refused to remove the patient from the emergency ward. All did by the private hospital ambulance officer. However, once we reached the private hospital, we quickly got attended, and as mentioned, the doctor could not save his leg since it had been more than 8 hours. The vascular surgeon told me he could save his leg if my brother came in earlier within 3-4 hours after the accident. No choice, they have to amputate his leg but only with the lower knee. And undergone a second surgery for the thigh bone. It's a 25-year-old boy's life. Life long trouble. It's not a major accident either. All gone. I hope Serdang hospital's doctors, MO and nurses working in the emergency unit, (ccu or icu) will be more responsible in treating all cases. PLEASE REMEMBER, each minute you're delaying can turn down a person's life. Because some irresponsible doctors, MO, nurses like you all, the entire serdang team is to blame.

(Translated by Google) Call the cardio clinic until 2 hours, no one picks up. I want to say that the operation time is over yet. So the call is at 2.30pm. The service is very disappointing. I want to say that I'm busy working in the medical department. for 2 hours .. (Original) Call klinik cardio sampai 2jam tak ada yang angkat.Nak cakap dah habis waktu operasi belum lagi.sebb call pukul 2.30pm..servis sangat mengecewakn.nak cakap sibuk saya pun kerja bahagian medical.Hospital saya pun tak akan biarkn telefon berdering selama2jam..

I came to this hospital only by chance for health reasons. The friendliness of the Health Officer as well as the assistants, nurses and doctors are very professional. Only the level of cleanliness needs to be improved further.

I am a disabled person and have an appointment at 9 am but until 12 noon I still haven't met Dr. Why is it so bad to see a Dr who will take 5 minutes? Why make an appointment if you have to wait for hours for a 5-minute meeting? Pity those of us who are disabled or elderly.

Urology department - super friendly nurses and humble doctors! They still attending patients even though its over their lunch/solat time. Salute please keep up the good work!

Take more than one hour to look for car parking! Building car park still under construction. Too many peoples, see doctor just about 5 mins but before need to queue for 5-6 hours. Half day gone! If you stay far, take a Grab car to get there, the transportation fees is also very high for just make an appointment for 1st visit cannot see doctor.

I dun like the way they treat my baby after delivered especially the malay nurse from room 5E...unfriendly and no patient when i ask something or seek for their assistance..hello, this is my first baby so i asked few questions and hope that you can teach or help me.....but their responds seems like i am asking a stupid things and the way they treat my baby very bad and finally made my baby cried...strongly suggest that our government could provide more traning to the nurses to ensure they have a basic mental building and good attitude in their service areas!!!!

1. Parking First of all, this place NEVER has enough parking space. It's incredulously limited, considering how many people visit this place daily. I mean LIMITED like having 100 lots of parking when they have 1000 visitors in the morning. So we are always forced to park beside the main road. Which is fine... Until the authorities started giving out tickets for that. 🤦‍♀️They should know that this is a hospital with extremely limited parking and should understand that people have no choice but to park on the roadside (not obstructing traffic). 2. Seats This hospital also lacks seats - same situation as above. Even on the corridors there are barely and any seats, and mind you, the wait is long. Sometimes you might have to stand and wait 1-2 hours on end. 3. Service I think generally the service is okay. Nurses and doctors in the Obstetrics & Gynaecology Department are generally helpful. This is what earns it one more star. It's just that they have never been able to identify what's wrong with me, even after coming here for 3 years. But my issue is an issue I can live with so I bear with it. I still come here for convenience sake, compared to other government hospitals. But I will get second opinion elsewhere as well.

I have been fasting for 5day without any food but depending on drip, but what I got from dip turning to donating blood😑😒 malaysian inexperience young MO poke my both hand to get the right vein unfortunately they are not too good that's the reason I have trauma admitting government hospital service sucks, inexperienced, over confident, arrogant and stubborn just because you're a doctor doesn't mean you're always right. I'm losing my hope on them...

the service is really bad！my parents have a check at the hospital, and he wait for two months but the doctor and the nurse also say they don't know and say still want to check, but they are not concern about it, they still work with their slow pace and play phone. They already procrastinate many times, and my parents now is currently have a emergency situation, but the report still not coming out. Please don't go this hospital if you are in very emergency situation.

(Translated by Google) Tah la. Before this I never even went to this hospital serdang. And my review was hosp ni tak best. But today, since I slept here all night because my child had to be warded, I still want to say this hosp is not the best. Why do the nurses here have a hard time smiling? Not all nurses. Ada certain je la. Nurse mmg kena muka cmtu ea? Are you serious? Omg. It's not the best way to live. Next point is, this room did not slide overnight. Ok la, good la because dorg wash room n curtains right. But try to imagine when you sleep without curtains, outside there is a garden that people can pass by. Aduhaiii. With I want to breastfeed again. Indeed, you (nurses) can say that no one wants to walk in the park. But what if there is a sudden? He thinks a little ahead. I don't just want to ask for curtains. Night coat. The outside is dark. What kind of 'curtain' does it look like? Dah la hosp area. Macam2 leh see later. Then, with respect to the ward. My child was warded in an isolation ward. And today, the doc said the child does not have a fever. By evening, if you do not have a fever, you can discharge. Yg I pulak, bile dengar doc kata cmtu, automatik la tak risau pasal anak dah. Earlier, the child was a little different. So I took him out of the room. Once the nurse called, she asked where I wanted to go. Then I answered, jalan2 kt sini je tengok2 sebab anak meragam. The nurse also replied, you can't leave the room because the baby has to sit in the isolation room. Can't even get out of that room. But his face didn't want to smile at all. The problem is, no one briefed me that the baby could not leave the room as long as it had to be warded. Suck pulak pulak. You can all say that I am not educated. But you all should brief n guide your patient elok2. Many more it feels dissatisfied but this is the first thing I want to share and express. Hope hosp serdang can progress this time with a friendly nurse and doctor. (Original) Tah la. Before ni tak pernah pun pergi hosp serdang ni. And my review was hosp ni tak best. But today, since I dah tidur semalaman kat sini sebab anak I kena warded, I still nak cakap hosp ni tak best. Kenapa ye nurse2 sini muka diorang susah nak senyum? Bukan la semua nurse. Ada certain je la. Nurse mmg kena muka cmtu ea? Kena salu serius ea? Omg. Tak best betul hidup cmtu. Next point is, semalaman bilik ni tak berlangsir. Ok la, bagus la sebab dorg cuci bilik n langsir kan. Tapi cuba bayangkan bila tidur takde langsir, kt luar pulak ada taman yg org boleh lalu lalang. Aduhaiii. Dengan I nak menyusu anak lagi. Memang la korang (nurses) boleh cakap yg takde org nak berjalan kat taman tu. Tapi kalau tiba2 ada macam mana? Fikir la ke depan sikit. Bukan I saje2 nak mintak pakaikan langsir. Malam kot. Kat luar tu gelap. Kang tak pasal nampak 'langsir' macam mana? Dah la kawasan hosp. Macam2 leh nampak nanti. Then, berkenaan dengan ward. Anak I kena warded kat isolation ward. And today, doc dah cakap anak tak demam. By petang kalau tak demam jugak, boleh discharge. Yg I pulak, bile dengar doc kata cmtu, automatik la tak risau pasal anak dah. Tadi anak meragam sikit. So I pun bawak la dia jalan2 keluar bilik. Sekali nurse panggil, dia tanya I nak pergi mana. Then I jawab, jalan2 kt sini je tengok2 sebab anak meragam. Nurse tu pun jawab, tak boleh keluar bilik sebab baby kena duduk dalam isolation room tu. Tak boleh keluar pun dari bilik tu. Tapi muka dia sikit pun tak nak senyum ke ape ke. Masalahnye kan, takde siapa briefing kt I yg baby tak boleh keluar dari bilik tu sepanjang kena warded. Menyirap pulak rasa. You all boleh kata yg I ni tak educated ye. But you all should brief n guide your patient elok2. Banyak lagi rasanya yg tak puas hati but ni je dulu yg I nak share n luahkan. Hope hosp serdang boleh maju lepas ni dengan adanya nurse and doctor yg friendly.

Very very poor service, Security guards are very rude and sitting around not work properly. Nurses are very poor in assisting patients, leaving blood stain cotton all around. Poor clean service. Very dirty toilet. Not concentrating in hygiene.

No Star shall given to this hospital, cousin passed away on 24/07, from wad 7F transferring to ICU due to covid, contacted to the counter 7F on 29/07, the nurse blamed on us why so long time never come and collect. in fact, we call the hospital almost daily but received the answer from them was 'tak dapat cari, barang ape tu. tak jumpa.'. and being scolded by the nurse 'orang ini 'sengah' betul la.' we understand how busy the frontliner team at this period but we dont hope to received bad words from frontliner. already remark the contact number if the dead patiend's belonging found, and said will call back, but waited and waited no received call from hospital. we have right to inquiry but at least give us a reply ( found or not found, or get a police report). The impression of nurse already ruined by the one who pick up the call.

I would like to thank medical team of Serdang Hospital whom saved my mother's life. My mother infected COVID-19 early Jun21 then admitted to hospital. The doctors and nurses are professional and experienced in treating COVID-19 patients. After 1 week ICU and further care subsequently, my mother finally discharge after 24 days in hospital. Thanks Serdang Hospital! Thanks Doctors and Nurses. You did awesome work! Keep up the good work.

A temp venue is build for covid test, bravo staff able to stay frm hot sun unlike other centre. However the design is such that staff and covid suspect is communicating through mic. All visitors can hear loud and clear on the conversations. I can't stop wonder where is the patient privacy?

their operator are rude.

their hotline number also worst. Ask them to check for my grandmother wad and her current situation, they reply it is my responsibility to know. Bad service!!!!

Waiting for 2 hours++ just for the so called 'pendaftaran'. Understand that there will be queues in govt hosp to see the doctor. But this is just for the registration and to let everyone know out of 3 counters, only 1 is functioning !! Change the system to be more efficient so that the people and staff doesnt suffer together ! To talk about the parking, thats a whole diff story as everyone here has posted abt it, and there were no action taken.

Security guards here have delusions of grandeur. These people are walking around as if they are the ones saving lives. Me and my family heard we need to line up at the entrance according to the ward we're visiting. A female guard was yelling the sequence in front but the queue was very long and we're not sure which line to follow. I went up to ask the guard, politely, which line should I follow and she said "I've mentioned that just now don't ask me again!" in a very condescending tone. Why is it so hard to just point me to the line that I should follow?Or yelling at people that are most probably already stressed out make her feel better about herself? Look, I'm aware that this is a government hospital and you can't expect 5-stars treatment but at least practice a bit of empathy?

The most worst hospital! Bad service, bad attitude, slow progress! Go to emergency department from 9pm until 2am still no result. Just tell us to wait wait and wait. Didn’t explain anything about the illness, got an injection but didn’t mention what was that for. Then ask us to wait for 4 hours for a report (we had no idea what she checking). We just leave and ignore about the report, planning to go clinic that will be more helpful

Very good service from security staff, triage staff, Dr Haniz and pharmacist. Specially thanks to Dr Haniz, giving detailed assessment, explanation of disease progress, and follow up plan to my grandma. Pharmacist also very professional, will concern how my grandma can get her chronic medication. Thanks to all staff that showing greatest care for patients and working extra miles in healthcare. Very satisfied with Sultan Idris Shah Hospital's service. Appreciate and thanks to all staff.

The worst hospital I've encountered so far. Been to numerous hospitals to help clients in claims, this is by far the rudest hospital. Please buy medical card if you don't want to get this kind of lousy service when you're in pain. What to improve: 1. Customer services 2. Attitude 3. Efficiency What is good: Sorry, none.

I need to wait for staff pickup the call around 15 minute per one call. They say they received a a lot of call per day. I just wonder how other hospital can pickup the call at least after 5 minutes waiting. This is really unacceptable reason.

I brought my mom to ophthalmology clinic at 3rd floor at Serdang Hospital on 1 December 2020. Reached the counter at ophthalmology clinic around 7.45am.Two nurses were there...but a bit slow. Patients put down their cards into the basket...but got 2 baskets, patients asked which one to drop, nurses on duty was poor in their attitude, ignoring the queries from patients...please do mark down the nurses on duty on 1 dec....the one at counter no. 2 was not in uniform but left from the counter around 8am. Guess she might not be on duty, but her attitude was really poor... the nurse at counter 1 this morning was wearing spectacle, she showed unhappy face and ignored the patients when they conversed in English with her.

Slow, dirty, crowded, food isn't great.

No Star shall given to this hospital, cousin passed away on 24/07, from wad 7F transferring to ICU due to covid, contacted to the counter 7F on 29/07, the nurse blamed on us why so long time never come and collect in fact, we contact almost daily but received the answer from them was 'tak dapat cari, barang ape tu. tak jumpa.'. and being scolded by the nurse 'orang ini 'sengah' betul la.' we understand how busy the frontliner team at this period but we dont hope to received bad words from frontliner. already remark the contact number if the dead patiend's belonging found, and said will call back, but waited and waited no received call from hospital. we have right to inquiry but at least give us a reply ( found or not found, or get a police report). The impression of nurse already ruined by the one who pick up or call.

Send your loved one to a private hospital if they have covid19. Not this one.

Here again for checkup in afternoon. Today at xray room pretty smooth, and not much people

The staffs are very efficient and dedicated. I can see doctors willing to come out from the clinic to check on patients at the front office (Registration counter) The only big problem is the PARKING Space area. I don’t understand why the Government doesn’t seem to care about Parking Space. By the way, this Hospital Serdang is not the first hospital that was built. The Government should know and understand that other Government Hospitals also facing Parking Space is crucial.

Less parking space. Many parked in main road and bocking traffic flow. We have to wait for at least 1/2 day to get treatment in emergency admission for non critical. Overall medical officers, nurse and doctors handle treat with care and patience and no charges for elderly.

government please ensure all simple small basic necessary for the pepole use such as cafe hand wash sink and toilet in working condition as it been use almost every day. please put a side budget for hospital daily maintenance..

Very traumatized experience came here. starting from the parking, the guards, the nurses and doctors are bad. the waiting time is bad (i dont mind). relatives been treated bad as there is no place for them in the hospital. i believe there are good staffs. it just happen for me not to deal with them😮‍💨

scarce parking spots, rough traffic within hospital, if exit to highway takes at least 7 minutes to get back to hosp entrance, in the end easiest option is to park at roadside. If you're lucky u have to walk a bit, if not u have to walk a lot (sun, heated cars all around). Not efficient at all, and that's just touching on the parking issue. What goes on inside, just read other reviewers

service is too slow. waiting since 10pm, now at 2am still not called. srs not recommended

The security guard is rude, no manners. My father had a heart attack and the doctor called "WARIS" came in and still told me to go here and there. It's hard to get in. The reason is not visiting time. The problem is that my father was just run away from HTJ and the doctor told him to go up.

Nurses and doctors are friendly and helpful. The officer at the information counter was very professional. The hospital is large but if you're thinking of parking your vehicle, it may prove to be a challenge - not to mention confusing. Best way to go to the hospital is using Grab. The main entrance to the building had a long queue due to patients being unaware of the entry procedure. The MCO 2.0 has created a challenge for patients to access medical treatment.

I must rate the ICU ward as EXCELLENT! The doctors, nurses worked beyond any government hospital that I have ever been to despite this pandemic. They were diligent, attentive, polite, kept us abreast on my brother’s condition very efficiently and always had a smile. This service is beyond words, extremely attentive. Kudos to ICU and Forensic Serdang Hospital. May the FORCE be with them thru this most challenging times. God bless them all 🙏 Since thank you from us.

Ample parking space is the main problem. At any time during visiting hour, most of the time the visitor @ patient will hardly get parking near to hospital, even during Covid-19 time. Hope the Government will look into this matter seriously & have future plan to overcome this situations.

(Translated by Google) Nice and satisfying service ... (Original) Servis bagus dan kemuaskan...

NO GOOD !!!!

Bad services

My mom admitted and only advised need to be admitted at 8pm. I observed and there are numbers of apprenticeship doc came many rounds but they couldn't make any decision and claimed they have to consult the main doctor. How can 9 hours the main doctor not come to A&E? After i making noise and they pulled my mom into plaster room and askee the doctor diagnosed her and finally gave solutions. After that i saw the orthopedic is resting there and play her phone. I also observed the main doctor has to type report in front of computer, but one doc type and 4 apprenticeship doctors stand at back and watch it, is it called efficiency? It took 4 hours just to queue for x ray because there is no one push my mom bed to x ray waiting area. After making noise, the doctor helped to push, it took so long just to wait for x ray. Instead of treatment. I noticed another elderly age 94, similar sickness and time addmitted as my mom, when i left, she still waiting at A&E for treatment, but i saw the main doctor not advise anything and let her wait there. The whole day10 hours is gone for nothing.

Klinik mata staff was really helpful n kind. But when i went to emergency counter, explained the pain i gone through, the staff said i am not critical patient n need to wait 2 hours for registration. If i got no pain u think i susah2 datang hospital ke? So rude. Padahal tengah lengang kot time tu orang pun takde. Other staff was just chilling. Really bad service

Receiving calls from PKD that patient is dead but the patient is still alive. No one answer when we call hospital serdang

The nurse all like that! Attitude very rude no matter how behave you are when you communicate with them . So that is why I give this review!

Staff attitude sucks

(Translated by Google) I can’t even take the food. Say it’s good at 4 o’clock and it’s not taken at 5:30. (Original) 食物都不能拿上去说好4点拿上去5点半都还没拿上去

Waiting hours too long. Take 4-6 hours to meet doc even have made appointment. Honestly regret for coming here. Wasting my half day

pregnant mother just want to see a doctor in O&G for 5-10minutes need to que 7 hours. ??? 9:30am until 15:23pm still que ? really dissapointed

Parking is a nightmare at the hospital ground and there's no other parking nearby unless you want to park on roadside. The hospital provided an alternative parking area at MAEPS which is about 2km away and provided a free shuttle bus to n fro. Parking fee as per photo n to be paid via TNG. The shuttle is available more frequently during rush hour i.e. morning and lessen to around every 30mins afterward. It will drop n pick up customers at the hospital lobby. However, there's no seating facility available at the lobby while waiting. It was very inconvenient for the patient especially elderly, disabled, pregnant ladies or those with kids. Long wait can be expected at the specialist clinics with crowds noticeably waiting at the hallways and inside some of the clinics. Service? I guess they are serving way too many patients. It shows. Can't really complain much about that. The staff is trying their best to accommodate everyone while trying to keep sane at the same time.

When I got the Covid-9 vaccine, I went to this hospital. Because I am an international student with a history of drug allergies, the doctors are very enthusiastic and kept paying attention to me until I finished the vaccine without any symptoms.

👏 Free Healthcare For millions of Malaysian Citizens. How amazing is that? Nice new building. Best cardiologist you can find in the country here.

I came several times for common clinic before and no comments. Emergency separa critical wad -father came in with hard to breathe and fainted earlier. Immediately basic check BP and blood sample took and understand the chronology. 2 hrs wait for further testing and check. Houseman informed to wait for BIG doctor ( got worked for night shift). I have asked when to come and informed I do not know. Father also turned to normal breathing without treatment. Wait until next day morning only see doctor came to wad and asked for chronology again. Whole day without treatment received and asked why mentioned that no so clear on the condition. Next day houseman informed to wait for specialist and asked when to arrive also said I do not know. Outside security told doctor or specialist come ard 2-3pm and hard to see them. Made complaint and the process is fast and said can discharge with follow up needed. Emergency Wad is looked like common wad for keep waiting 'I do not know' response and overnight without giving clear direction with system records /data. Some patients are sleeping at corridor or sitting to wait for the bed at emergency wad. Got mentioned to us this is government and is like that. It most likely is management issue and cannot use government as excuse. Cleanliness and hygiene are also a concern. A day before seeing the MO clear tube blood at basin ( closed to water filter machine) in emergency wad with blood stain on basin. Other patients family used the same basin to wash cup. Next day still see the blood stain on basin when used. Female Toilets are in dimmer light and wet all the times.

Friendly nurses and surgeon at 7th floor. But unfortunately met with a very rude Chinese lady at the nurse counter. Not sure if she is a doctor or trainee with surname Liew. When approached her nicely to ask questions, she answered with no patience and arrogant face and didn't even look at you. A doctor supposed to be caring and patience. This really giving a bad image for hospital.

Serdang Hospital is the best, the service is not inferior to private hospitals.. The staff and nurses are all ready to help and always smile. Payment... FOC 5 Stars ⭐⭐⭐⭐

Govt hospital with wide range of facilities. Cardiology Centre in progress

Ample parking space is the main problem. At any time during visiting hour, most of the time the visitor @ patient will hardly get parking near to hospital, even during Covid-19 time.

Sedikit teguran kepada staff nurse di Hospital Serdang. Saya tahu anda bekerja lebih masa, dibebani dengan beban kerja yang tinggi dan tidak cukup rehat. Saya amat menghargai pengorbanan anda. Tetapi saya sedikit terkilan dengan sikap dan cara percakapan daripada sebilangan staff di bahagian 'ini' yang kurang sopan dan memberikan persepsi negatif kepada staff Hospital Serdang. Di mohon agar lebih menjaga sikap dan tutur kata yang kebanyakannya datang bukan sebab suka-suka hendak menyusahkan diharapkan pengarah hospital dapat mempertimbangkan dispenser untuk air panas diletakkan didalam bilik wad disebabkan ibu² / penjaga tidak boleh keluar dari bilik untuk mengambil sendiri dan akan menyusahkan nurse² yg sedang sibuk.

Nice Hospital

(Translated by Google) SOP and friendly service. Only the tree of truth is given the flexibility of companions for special children. Difficulty to register. Thank you (Original) SOP dan layanan mesra. Cuma pohon kebenaran diberi kelonggaran peneman untuk kanak2 istimewa. Kesukaran untuk.mendaftar. Terima kasih

Great hospital

Good management...cardio clinic

Car park is limited. Now got COV-19 case over there, so need be careful and wear the medical mask.

(Translated by Google) Good (Original) جيده

(Translated by Google) Public parking on weekends is always closed with a cone, especially parking near the emergency department even though there is still empty parking space. It is very inconvenient for patients who need to park far away and walk far. It hurts even more. Some patients come in person for treatment. So, you need to be more aware and not just sit under the tent watching the cones so that the patients who come do not move. (Original) Parking awam pd hari hujung minggu selalu ditutup dengan kon terutamanya parking yang berdekatan dengan bahagian kecemasan walhal masih terdapat lagi ruang parking yang kosong. Amat menyusahkan bagi pesakit2 yang perlu parking jauh dan berjalan jauh.Bertambah-tambah sakit lagi. Ada antara pesakit2 yang datang sendiri untuk mendapatkan rawatan. Jadi, perlu lebih aware bukan hanya sekadar duduk di bawah khemah memerhatikan kon agar tidak dialihkan pesakit2 yang datang.

🇲🇾⚓

(Translated by Google) The incident member at 4 am was taken to the hospital for further treatment. (Original) Member exsiden jam 4 pagi bawa ke hospital untuk rawatan lanjut.

Everything is ok except parking

(Translated by Google) Other hospitals are also pkp too ... I want to use another hospital surau okay ... but here .. it's weird ... 👎 (Original) hospital lain pun pkp jugak ... nak guna surau hospital lain okay... tpi sini.. cam pelik... 👎

(Translated by Google) Byk kali call ask the operator to connect to Rheumatoid Clinic near 1 day fun call, no answer. Do not display no. phone if you do not want to pick up the phone. We understand you terrrrlalu busy. Just want to ask, report ank sy who "miss placed" dh meet to blom? (Original) Byk kali call minta operator sambungkan ke Klinik Rheumatoid dekat 1 hari asyik call, tak berjawab. Jgn display no. phone kalau tak nak pick up phone. Kami faham anda terrrrlalu sibuk. Just nak tanya, report ank sy yg "miss placed" dh jumpa ke blom?

Not enough car park. Guards r very helpful

(Translated by Google) Parking xde. Those who used to go to the hospital may remember people coming on bicycles. I don't know how manegement can be appointed for the hospital. If you want to make parking now, it won't work even if you have a budget. There is traffic jams and parking problems until the end of time. (Original) Parking xde. Yg buat spital dulu mungkin ingat manusia2 dtg naik basikal. Tak tahu la camne manegement boleh lantik buat spital. Nak buat parking skrg mmg tak akan la walau ada budget. Hadap la jem dan masalah parking sampai kiamat.

Cardiology dept didnt take my call even though i call them for 30 min non stop. Also didn't call me wen our family member discharged. But other than that cardiology dept did a great work. Im grateful to them. Only the call if they can attend it wil be good. Pls don tel me you have lot of patients and cannot attend call or inform family members whatever procedure you will be do cause you are busy. I was told that by one staff after 7th of my attempt to call successful. Emergency department staff so helpful. They diagnosis my dad right away. Not asking us to wait long time.

(Translated by Google) DIFFICULT PARKING, PON MEDICAL OFFICERS HAVE PARKING BY THE ROAD AND HAVE TO BE SUITED. TAKDE ADVANTAGES OF STAFF. LIMITED IF COMING LATE. LOOK FOR PARKING ONLY OVER 30 MINUTES. (Original) SUSAH PARKING, PEGAWAI PERUBATAN PON ADA PARKING TEPI JALAN DAN KENA SAMAN. TAKDE KELEBIHAN STAFF. LIMITED JIKA DATANG LEWAT. CARI PARKING SAJA LEBIH 30 MINIT.

Full of unfriendly and lazy staff, doctor asked for a emergency scope, passed us to another department, the nurse did not even bother to read the letter provided by doctor, ask us to make an appointment for another day, but doctor told us my Dad require the ECG today, argued with the nurse only they read the letter and let us in

So bad

The patient treats soooooooo badly and his/her relatives ones as well, the nurses, the doctors and the staff are extremely awful people, especially for international people, they treat him medically and emotionally so bad, this is from an experienced person who suffered from them as we are not humans, in the end they eat you from the top to your bottom with money!!! I didn't like them at all, be careful and trust me!.

Saja nak tulis review tentang parking alternative hosp Serdang. Kot family member korang ada appointment dr. tapi tak tau parking macam aku dulu. Dah sampai hosp, drop patient dan waris di lobby. Kalau takde waris lain yg ikut, drop patient kat lobi dulu. Ada wheelchairs provided kat situ jangan risau. Kalau bernasib baik, ada parking kat dalam kawasan hosp. Kalau tak, JANGAN PARK TEPI JALAN. Polis rajin saman kat situ. Pergi PARKING ALTERNATIVE MAEPS SERDANG. Dalam 5 6 minit je. Parking Maeps ni guna kad touch n go. Maximum sehari rm8, takkan lebih rm8 jangan risau. Dah parking situ, pergi tunggu SHUTTLE VAN FREE bawah khemah seperti dalam gambar ni. Van shuttle ni mmg khas untuk ke hospital Serdang. Tak lama pun tunggu, jangan risau. Free je. Parking je kena bayar, rate parking pun tak mahal jangan risau. Kalau baki tak cukup, boleh topap kat pondok masa nak keluar dari kawasan parking tu. Jangan park tepi jalan. Nak pergi semula kat car park tu pun akan dihantar percuma. Tanya je kat guard yang jaga depan lobby tu. Diorang semua friendly. Semoga dipermudahkan urusan kalian.

Abnormally rude staff

(Translated by Google) Can you send food or patient items as soon as possible? DO NOT SELFISH YES, my fam send my mom porridge mcd at 12 noon yes, at 5 there is still food and goods do not arrive, where is the common sense !? Do you want to take the patient ???? (Original) hantar makanan or barang pesakit secepat mungkin boleh tak? JANGAN SELFISH YA, my fam send my mom bubur mcd pukul 12 tengahari ya, pukul 5 masih makanan dan barang tak sampai, mana common sense !? nak ambik pesakit ke tak????

(Translated by Google) What about terok sgt bhgn urology to pick up the phone. Dozens of times the call did not pick up..ext 5282 for fixing appointment date..it's been over a month already (Original) Apa pasal terok sgt bhgn urologi utk angkat telepon.berpuloh kali call tak angkat..ext 5282 for fixing appointment date..dah sebulan lebih dah

(Translated by Google) Dedicated nurse 5F thank you for taking care of me as long as I'm warded .😊❤❤❤❤ (Original) Dedicated nurse 5F thank u sbb jaga saya sepanjang sy warded .😊❤❤❤❤

Guards are super rude here,asked them politely but they kept yelling at us infront of other people

Rude staff from guard to nurse

(Translated by Google) ERNIE! I will never forget your name. From the department operator. I call the hospital if the person in charge, he never has a bad intonation or is upset, as other people answer the call full of angry emotions. He will answer very carefully and cautiously knowingly what he knows. Really appreciate 🙏 May Allah bless the afterlife with the way you work like this. 5 starfruits for ERNIE! To hospital management, please ask ERNIE to train other staff to answer any call. Thank you. #Salute (Original) ERNIE ! I will never forget your name. Dari operator department. I call hospital bila dia yg jawab dia tak pernah berintonasi tak elok or acah2 bengang mcm org lain jawab call penuh dgn emosi amarah. Dia akan jawab dengan sangat teliti dan berwaspada dgn berilmu apa yg dia tahu. Really appreciate 🙏 Semoga Allah berkati dunia akhirat dgn cara kerja awak mcm ni. 5 buah belimbing utk ERNIE! To hospital management, tolong bg ERNIE train staff lain utk jawab call mcm mana. Thank you. #Salute

- - -

The Pharmacy (for Klinik Mata) provided excellent service by scheduling for me a fast pickup of eye meds .They listened to me and were very understanding of my situation during this MCO.The pharmacy at emergency centre even agreed to bring the medicine to my car ,because there was no parking available .Both pharmacies picked up my calls in an instant on Thursday,24 June after 5 pm and Friday 25 June after 6pm.Thank you to these wonderful female nurses/medical personnel at Hosp Serdang.

(Translated by Google) Call doesn't pick up, appointment date pon x share. (Original) Call tak angkat, appointment date pon xbagi.

(Translated by Google) rude nurse (Original) nurse kurang ajar

Overall is ok. But..but the security guards are SUPER DUBER RUDE :)

(Translated by Google) Good service especially the NICU section .. thank you to the nurses who are on duty especially the day and night shift for 17/5/21 and the day shift 18/5/21..the dedication to taking care of the babies in the ward is very much appreciated ... (Original) Good servis terutama bahagian NICU.. terima kasih kepada nurse2 yang bertugas terutama shift siang dan malam untuk 17/5/21 dan shift siang 18/5/21..dedikasi menjaga bayi2 di dalam wad amat saya hargai...

Cardiothoracic Clinic (CTC) - I hope this review would be taken into consideration and necessary improvement could be done. One of the (probably young) doctors, who was involved during my discharge, is not a good communicator. He/she failed to explain the results of my work-up and plans systematically (I have to keep asking all the important questions myself instead of being told voluntarily). He/she also gave the wrong appointment location (I was supposed go to the Radiology Dept. first rather than CTC straight away), causing me to waste an extra hour of waiting in the wrong station during my follow-up. There were other little things that he/she did/said that offended me, but I think I was probably too sensitive instead and should have let it go. It's not fair for me to mention his/her name publicly, but I really hope this review reaches him/her. I hope you would try to improve to be more prepared, organised, and most importantly, empathetic. I hope you would try to imagine yourself/your loved ones being in the patients' shoes sometimes (not that I wish for these circumstances to happen). Imagine you/your loved ones were sick/in a critical state and worrying, what do you wish for the doctor(s) in-charged to say/do instead?

Having a great experience while I am here. Thank you.

Pls do something about "system down/ staff couldn't help more if its occur", people spend their time and money (took grab when limited parking available) for nothing. Pity to the elderly.

good service and full support front liner

I choose emed to take medication to skip queue and reduce waiting time. Since no parking facilities here. Moreover, I supposed to take the medication on Monday, since the medication was not ready and they give excuse as they "terlepas pandang" they asked me to take the next day at emergency department farmasi. But upon arrival they delayed about 1/2 hour just to take n pass me the ready medication.just because it is goverment doesn't mean you have to wait.we choose emed to fasten the process.

I rushed my son in to their Emergency unit when he fell down late at night for a minor laceration wound that was stitched immediately. Their medical service was excellent. My special thanks to the security who was very helpful indeed.

I am sorry have to say that it is truly the worst hospital!! Parking area worse! Unfriendly guards and nurses!! Extremely rude to the patient!!

The doctors here are professional, quite many people so queue time is significantly above average. Nurses are friendly. They provided balance diet if you admit to hospital but the taste might need improvement. The toilet and bathroom not in very good condition, some of them can't be locked. The environment is good.

As a patient. This hospital will take care of patients good but the down side will be parking issues. Each corner outside hospitals is filled with kakitangan parking. The new prking building is also have places for kakitangan. Yes we park outside road edge and we get summoned ? Who pay ? You pay ? Im the one who paid that. Really not satisfied with parking issues

Very irregular parking. doom The registration system is very weak.. Waiting for so long..🤬🤬🤬🤬

To be honest, the service is very solid from the Guard to the medical staff, The doctors and nurses who take care of the ward are very careful in taking care of the patients, they are very caring and tolerant and understand the needs of the patients, they are the best for I saw for myself how they handle patients, very satisfying and fast according to the patient's condition To all the medical staff of this hospital, I congratulate you, thank you and the best, continue your noble work, only God can repay it, Dear patients, strengthen your spirit, strengthen your hope because you are not alone, there are those who will take care of you who are in need, they are the medical staff of Sultan Idris Shah Hospital... Respect for them.

This hospital is so bad that they don’t even give you food from the moment you enter the hospital to the next day.