1/5 Rosa Cornejo R. 2 years ago on Google
(Translated
by
Google)
Good
afternoon.
I
reply
in
writing
so
clients
and
potential
clients
understand
the
context
of
the
negative
review.
We
place
an
order
with
your
brewery
through
Just
Eat
and
after
an
hour
and
no
changes
in
the
tracking
of
the
order,
we
contact
your
store.
They
informed
us
that
the
order
had
been
canceled
immediately,
which
surprised
us
and
we
stated
that
we
had
not
made
the
cancellation,
to
which
we
were
told
to
call
the
platform.
There
they
informed
us
that
they
had
had
problems
due
to
the
rain,
without
giving
further
justification,
which
I
understand
to
mean
that
the
delivery
men
were
not
going
to
go
out,
although
the
option
to
order
through
the
platform
was
available,
the
order
was
charged
and
not
even
this
data
was
indicated
in
the
follow-up,
not
giving
the
option
to
look
for
another
alternative.
Probably
the
negative
note
to
your
business
has
been
hasty
and
unfair,
although
we
would
have
been
grateful
if
you
had
offered
a
solution,
leaving
in
our
hands
the
option
of
taking
it
or
not,
because
even
if
you
are
a
client
of
the
platform
(which
we
will
not
use
again),
you
It
is
a
client
indirectly
and
possibly
in
the
future
directly
from
the
premises,
so
the
mere
fact
of
having
suggested
preparing
the
order
and
going
to
pick
it
up
would
have
been
appreciated
and
a
way
of
generating
trust
in
the
client.
All
the
best
(Original)
Buenas
tardes.
Les
contesto
por
escrito
para
que
los
clientes
y
potenciales
clientes
entiendan
el
contexto
de
la
reseña
negativa.
Realizamos
un
pedido
a
su
cervecería
a
través
de
Just
Eat
y
tras
una
hora
y
no
apreciar
cambios
en
el
seguimiento
del
pedido,
contactamos
con
su
local.
Nos
informaron
que
el
pedido
había
sido
cancelado
de
forma
inmediata,
lo
cual
nos
sorprendió
y
manifestamos
que
nosotros
no
habíamos
realizado
la
cancelación,
a
lo
que
se
nos
indicó
que
llamásemos
a
la
plataforma.
Allí
nos
comunicaron
que
habían
tenido
problemas
por
la
lluvia,
sin
dar
mayor
justificación,
lo
cual
entiendo
que
se
refiere
a
que
los
repartidores
no
iban
a
salir,
si
bien
la
opción
de
pedir
por
la
plataforma
estaba
disponible,
el
pedido
se
cobró
y
ni
siquiera
se
indicó
en
el
seguimiento
dicho
dato,
no
dando
opción
a
buscar
otra
alternativa.
Probablemente
la
nota
negativa
a
su
negocio
ha
sido
precipitada
e
injusta,
aunque
hubiéramos
agradecido
que
hubieran
ofrecido
una
solución,
dejando
en
nuestras
manos
la
opción
de
cogerla
o
no,
pues
aunque
se
es
cliente
de
la
plataforma
(que
no
volveremos
a
usar),
se
es
cliente
indirectamente
y
posiblemente
a
futuro
de
forma
directa
del
local,
por
lo
que
el
mero
hecho
de
haber
sugerido
preparar
el
pedido
y
acudir
a
recogerlo
hubiera
sido
de
agradecer
y
una
forma
de
generar
confianza
al
cliente.
Un
saludo
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