1/5 Jay T. 10 months ago on Google
Book
a
room
at
this
hotel
only
if
you
are
willing
to
pay
them
without
getting
a
room!
We
booked
a
room
at
this
hotel
by
calling
their
central
reservation
line,
secured
it
with
credit
card,
when
we
went
to
check-in,
we
were
told
we
don't
have
any
rooms
available!
After
few
minutes,
we
were
told,
we
can
give
you
a
room,
it
is
on
second
floor.
When
we
went
into
the
room,
it
had:
dirty
bathroom
(it
was
really
dirty),
heavy
mold,
very
bad
mold
smell,
ceiling
panels
were
hanging,
no
TV,
where
TV
is
supposed
to,
there
were
open
wires,
no
light,
only
light
in
the
room
was
night
light
on
night
stand,
the
lobby
also
didn't
have
light.
When
we
said,
this
is
not
inhabitable
room,
we
were
told
"we
are
under
renovation
and
this
is
only
thing
we
have".
Front
desk
had
offered
that
same
room
to
three
other
guests
before
us
and
each
one
had
refused
to
stay
in
there
(we
saw
them
leave
the
hotel
in
frustration).
We
were
told
since
they
don't
have
room,
they
shall
not
charge
us
(of
course
not,
right?).
We
were
charged
full
amount
on
our
credit
card.
When
we
called
hotel
to
ask
them
why
we
were
charged,
manager
rudely
hung
up
on
us.
We
filed
complaint
with
Wyndham
and
they
asked
for
our
complete
credit
card
statement,
receipt
from
other
hotel
we
stayed
at.
After
providing
those
things,
they
didn't
do
anything!
We
called
our
credit
card
company
to
dispute
the
charge,
in
response,
hotel
gave
refund
and
next
day,
reversed
the
refund!!!
Credit
card
company
closed
the
dispute
saying
hotel
has
provided
credit.
But,
hotel
had
already
reversed
the
credit
by
charging
credit
card
again!!
I
am
not
sure
how
can
they
get
an
occupancy
certificate
for
their
rooms
from
city
when
their
rooms
are
in
such
bad
shape!!
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