Am looking to sign up for a gym membership around the area, and popped by Fitness First on 28 Dec (Wed) at about 630 asking if it’s possible to trial the gym. The lady at the reception then told me to input my details into the iPad, and said that I have to speak to a managing consultant first before I will be assessed whether I am eligible for a free trial at the gym. She further clarified that this means that even if I gave them all my contact details, and have spoken to a managing consultant, I might still be denied trying out the gym. She then further questioned in an insinuating tone ‘are you even interested in signing up for a gym membership?’, of which I reiterated to her that I was. I would understand if the gym was full that day and they explained to me that I would have to come back to the gym another day to try out the equipments and facilities. However, it was clearly very empty when i was there. Am thoroughly disappointed by the lack of customer service, especially by the very rude reception lady.

This review is for the entire fitness first franchise. Reality check! They will never inform you when is your membership getting over, go figure that out on your own. Not only that, before the membership gets over you have to give them 1 month prior notice that you are leaving, or else you will get charged for the next month. The important stuffs about membership will never be notified by them, nor you will ever recieve any receipt of your monthly payment. Instead you will get mails after mails about "refer a friend and blah blah blah". These guys charged my account, 2 months after my membership ended without any notifications, I got to know when I checked my bank account. Their excuse - "ma'am, you had signed a contract with us for auto-renewal", then who is gonna notify me about my membership??? No matter how much you confront with them, the customer service will keep on repeating these words, until you realize you are talking with a human version of chatbot. Now I have to check my bank transactions every month for these scammers. That star is only for my fitness trainer who was really good with his work. Fitness first is not getting any ratings from my side.

1. Reception staff are very rude. They just toss your membership card on the counter and walk away. Make you feel extremely unwelcome. 2. Staff arbitarily stopped me from registering for a class without giving a good explanation. Feedback to GM who promised to call back but never did. I guess the culture starts from top down. 3. Shower room is very dirty, with sweaty clothes and towels strewn everywhere. 4. Steam bath smells like a wet dog, disgusting. Would advise anyone to think twice before signing up. Already regretted signing up myself.

This is definitely one of the smaller branches of FF that I have been to. The changing room is on the second floor. Would not recommend if you're planning to do leg day here. The climb up the stairs will be arduous. Despite the smaller space, there seems to be sufficient equipment for everyone. Not particularly crowded on a weekend evening.

Like the gym as it’s not crowded and right next to my office but the reception lady is not welcoming. I feel being questioned anytime i come to the gym

This gym is rather small but is quite empty during the weekends. Very friendly staff at the counter. It is also conveniently located beside the Buona Vista MRT station.

Awesome gym! Perfect hygiene, great equipment, even during peak hours there is still enough room to work out. Mind you, it does not have a pool like some of its sister locations, but the excellent weight area more than makes up for that!

I wanted to sign up for gym, but they are so pushy and hard selling that I changed my mind

Reception lady defines rules that are not applied in other branches. She has decided that people should leave the gym when their time slot are finished. Ok fine, but if this is the rule why other branches violate against it, other wise she has no right to define rules by herself

They now include payment for classes by default. Which I never used when I was a member. Why should I overpay for something I DO NOT need?! Poor management. Looking for a different gym.

Never to go to this gym. Although I canceled the membership in 7 days after the contract, I couldn't get the refund even after 30 working days. Even though I contacted the Fitness First and the consultant, they ignore my message. They are lier and so rude.

Gym is clean and has good ventilation system. I dropped dumbell on my phone. Lucky this hoda crystal pro case tough enough to protect. No finger print on the case too. I made the right decision to buy.

Some offers are going on. The staffs r friendly. As of now only 18 outlets island wise.

It's accessible and there's a few food shop to grab some food before heading for gym. So that you could grab a bite or have it right after workout. It wasn't too crowded for today and able to use all equipment without waiting.

<Pros> Very Large space all equipment is new Clean and wide shower and changing room <Cons> Far from city center Large space but not many machines Pasir Panjang MRT 3min Machine is Precor

nice gym. quite big. near buona vista take exit D walk a little . the name is written therefore hardly any chamce to get lost

It's a medium size gym with 2 floors, but the second floor is just the changing rooms. The free weights section is ok, with 4 bench and 1 smith. It's can get quite congested during peak hours. But once past 7pm the crowd diminished greatly, this is unlike what I saw in most other FF gyms.

One of the worst customer service experiences I have experienced...and its driven from the top. Do look for options unless you are constrained to this location only.

Love the gym as it's much spacious compare to other outlet.

Nice staff and facilities, but crowded during peak times

Visited saturday afternoon. A bit small but clean and well maintained. It might be crowded depending one the time you go. Linnked to Buona vista exit D.

Love it! Especially the bathrooms. VIP gym experience sia.

Standard FF gym with disadvantage of Sunday not opened and……only ONE squat rack. Terminated my membership and joined AF instead, much better value for money

Spacious and well-laid gym, typical of Fitness First. Pity about the non-opening of the gym during Sundays and PHs

Friendly and helpful staff

Nice place to workout and the staff are friendly and helpful.

Superb Equipment's Feels Spacious Amazing Team Member's Great Personal Trainer's Helpful Club Manager - Mr William🤗🤗🙏

Friendly and approachable staff, great variety of facility too.

Huge space, comfortable facilities and friendly staff. One of the best outlets of Anytime Fitness

Nice place to enjoy exercise!

best👍👍👍👍👍

The gym provide variety of class option, including Les Mills workout for fitness enthusiasts, often coached by experienced instructors. Thumbs up 👍

They have classes and with good trainers. Love the work out in this place. Spacious and occupied with a lot facilities like bathroom, toilet and changing room inside the gym hall.

Very good👌🏻👍🏻 and pretty girl❤️

Spacious, various workout equipment, and routine cleaning

Excellent gym, brand new equipment, lovely and knowledgeable staff. Highly recommended

A great gym with attractive prices and even more attractive staff, especially William on the front desk. I have been visiting for a year to work on my physique, inspired by the GM of the Pasir Panjang branch - that guy really is super jacked. Thanks Anytime Fitness!

One of the best gym i went with a very friendly environment 👍👍👍👍👍

Good sized gym and open 24x5. Early mornings is empty so no waiting for machines. Only negative is the changing facilities, but that's common across all Anytime Fitness gyms and one of the reasons they can keep membership costs so low.

Friendly staff. Good vibes. Def a place to go for a workout!

Very spacious, with lots of equipment and very friendly staff :)

Friendly and helpful staff Ample equipment and everything is clean and tidy too! Highly recommend it!

Lovely gym with friendly staff around to help you.

This is one of the smaller branches, but it never feels too crowded. The staff are very helpful and friendly. Changing room is on the second floor. There's a multi-purpose studio that has various classes. Angie conducts a Hatha yoga class here on Thursday evenings that really pushes your limits.

Decent place, you get the attire. Only thing to carry are shoes. Bathrooms are pretty clean

Bigger than expected.

A lot of members seem to work around here. Good for those who work here, need workout but want to save travel time between.

All First Fitness outlets are excellent as I assumed cos I've not been to all. However, the one at Clementi was disappointing in terms of cleaminess. I have submitted my feedback and hopeful the situation at Clementi has changed by now. I'm going there this weekend again a nf I'll let you guys know if there's improvement.

Location centralised at Circle line interchange.

Hugeeeee gym spanning two stories. I love the vibes and the people here.

As this is recently opened only on 2014, the gym has all the modern amenities. The changing room is very well ventilated, and has a good dehumidifier. It feels very spacious as well

Not too crowded not too noisy. Right place right mood right facilities

Not open at a time very bad we waiting outside

Nice Gym and located middle of the office building and good for those are working there can head to the gym before or after work. One thing is closed for weekends and public holiday.

Like the place. But staff experience or the overall experience can be improved

The layout of the gym floor is nice and the staff and instructors are very friendly and helpful.

Ok people are polite and helpful.

Pretty alright. Service is good and staff is nice.

The staff here were very hospitable and knowledgeable on giving advice, this is definitely a gym that gonna make you come back again and again

Their staffs provide 5 stars services and treat every members sincerely from the bottom of heart. Feel comfort and definitely is a good recommendation for those who have interest. Just approach their friendly manager and get more info!

Huge and clean gym with very good sized shower facilities and toilets. Friendly and helpful staff. Provide many classes throughout the week. Love this place compared to the others cuz it doesn't smell bad. :)

High end gym - not cheap but very well kitted out, excellent PTs. Also, no need to bring towel, attire or drinks. It's all provided.

Best fitness center in SG. Without doubt.

Morning routine

Nice place for office area gym.

Small but one of the less crowded gym. Enjoy gymimg here.

Good

nice place to work out

The place is not packed which is good !! Equipments are also fairly new, and environment is great too.

Too crowded

Needs some minor renovations soon and is a bit small for my taste. More machines and treadmills then free weights.

Love this gym

Clean, with plenty equipment, steam room

Would be better if there is a swimming pool!

My favourite of all the Fitness First outlets in Singapore

It is a very big gym with good toilet facilities and a steam room. Also very accessible and easy to find, would go there again

Great gym and fun people to be around. I murdered my abs today. Will be back.

Good gym

Great place, but wish they open on sundays.

Best gym

Big gym for classes. Go there for spinning class actually. Machines have quite abit of variety , personally just feel that the free weight area a little cramp. Overall its good :))

Pros: Large open space & nice friendly staff with good range of equipment Cons: Have experienced at least 2 occasions when it opened late.. ( Arrived at 830 am both times) There was apparently some miscommunication btw staff).

Super friendly team

Really like this place. Its big, clean and spacious; location’s great and parking’s convenient! :)

The gym is awesome. The staff are kind and friendly, the equipments are great and the place is spacious too.

Excellent gym - spacious, new equipment, friendly staff, nobody trying to cross sell you personal training and very efficient administration. Keep up the good work.

Awesome place! Owner very friendly!

One of my favourite gym to train at! Staff is friendly and the environment very chill!

Very friendly staff, very clean, highly professional in their approach. Gym is kept tip top. Ample amount of space and equipment. Special note to William for being friendly and welcoming to the place.

A lot smaller than the one at Bugis. But it has all the basic equipments. Has one free squat rack and one assisted. Provides gym clothes, but not opened on Sundays

I accidentally left my work mobile phone in the female changing room after working out... I only realized it next morning and got really worried as it contained important information.. I contacted the gym immediately. The person in charge on duty returned my call in 15 mins time. He was quite professional and did the necessary verification then asked me to come down and collect it from him.. I was really thankful to the honest gym janitor and gym management team.. Additionally, I would rate this club for 5 stars for the cleanliness, spacious, equipment maintenance and friendly staffs.. Please keep it up..

Been a member since Nov 2020. The gym is brand new and very spacious, lots of equipments. Being on west coast highway is very easy to reach for me. The staff takes great care of cleaningness and safety measures. If you like functional training is a pretty good place to go.

Honestly one of the best Anytime Fitness I have ever been too! Huge space, friendly staff, and a variety of equipment. They also make an effort to keep the place clean and tidy. Gym closes from 2pm-3pm to clean, which is not a bother, as most anytime fitness do not offer 24 hours due to COVID. Overall, it is a great gym to workout at!

Nice ambience to work on with your friends!!! Polite and friendly staffs to guide you along the way. New and sophisticated gym equipments to do your workouts.👍 The place is clean and tidy even when this pandemic period as well. I feel inspired and motivated whenever I step in to Anytime Fitness Pasir Panjang Branch. Going to spend most of my days doing my workouts and keeping myself fit in this spectacular environment👌👏 Inspire to be Inspired💪Just Do It✔ Cheers ~Shawn~

Very well equipped gym with almost all the equipments needed for Indoor cardio, resistance Training and even Caliestnic. There is a very big space for schedule lessons and activities, toilet are really clean too. And The dude call William is a pretty fun guy to talk to. That is why i rate 5 star. But What can be better is if they provide toilet for bathing will be excellent.

(Translated by Google) good environment (Original) 环境很好

The gym is considered quite spacious, however, with the SMM guideline there are not many slots available for the class. It's quite 'challenging' to secure a slot sometimes. Equipment are good. The gym manager William is very helpful and responsive to my enquiries. One suggestion is to stick with the old schedule for the body pump class during weekend (9am is really quite early haha).

The gym is very spacious and equipments are spreader out fairly. Sufficient machines and free weights to workout too!! The trainers and staff there are very approachable. Enjoyed the AF@Pasir Panjang very much.