2/5 HUI YING L. 2 years ago on Google
2
star
for
the
coffee
as
the
Coffee
is
great.
After
it
is
cold
still
gives
a
very
good
taste
and
fragrance.
However,
the
service
standard
must
be
improve.
When
I
was
there
2x,
during
HA,
only
take
away
allowed.
Was
ask
the
same
question,
if
I
need
a
lid
for
my
coffee
both
for
hot
and
cold.
Uhm
do
you
think
I
can
walk
around
without
a
lid?
I
understand
that
you
will
like
to
be
environment
friendly
but
will
you
kindly
consider
as
I
walk
home
the
dust
in
the
air,
will
it
fly
into
my
coffee?
And
when
I
walk,
is
hard
to
stabilize
the
coffee
in
my
hands
and
it
will
spill.
Have
your
team
consider
all
these?
Ask
for
a
straw
but
they
do
not
provide.
Fine.
But
my
comment
is,
really
hard
to
drink
without
a
straw.
The
way
the
takeaway
cup
is
designed,
the
coffee
drip
when
I
try
to
drink
it
and
make
it
very
messy.
Not
a
nice
experience
drinking.
The
manager
or
the
boss
is
also
not
friendly
and
kind.
Heard
him
reprimanding
his
staff
saying
the
area
is
small
and
should
keep
away
or
clean
immediately.
Sure
you
can
do
that
but
I
suggest
such
housekeeping
should
be
done
behind
close
doors
and
not
openly.
Overall
the
service
standard
must
be
improve
to
give
a
more
warm
and
welcoming
feeling.
Maybe
the
place
is
very
popular
thus
service
is
not
their
priority.
~~~~~~~~~~~~~~~~~~~~~~~~~~
Reply:
Suggestions:
1)
consider
paper
straw
as
they
are
environmental
friendly
as
well
2)
tagline
to
customers:
“will
you
like
to
go
without
the
lids
to
play
a
part
in
saving
the
earth”
I
sincerely
hope
that
your
customer
service
can
improve
as
you
guys
make
good
coffee
but
it
will
be
better
if
it
could
comes
together
with
better
customer
service
and
experience.
2cents
worth
of
suggestions
for
you
to
consider.