3/5 Red B. 4 years ago on Google
Visited
Kilo
Lounge
with
friends
for
New
Years.
Music
was
good
(mainly
House)
and
the
staff
were
friendly
both
front
of
house
and
at
the
bar.
Bottomless
free
pour
between
10-12pm
was
a
good
offer,
however
when
it
came
to
the
'free
champagne'
included
with
tickets
and
given
to
our
group
on
entry,
we
tried
to
redeem
this
TWICE.
The
first
attempt
was
at
11:57pm
where
it
was
apparently
too
early
and
we
had
to
wait
until
Midnight.
Ok
fair,
no
problem.
Our
group
then
approaches
the
bar
again
for
attempt
2
at
12:02am
and
were
told
'champagne
has
run
out'...
I
initially
laughed
as
thought
this
was
a
joke,
but
apparently
not.
I
then
asked
to
speak
with
the
Bar
Manager,
and
voila!
After
a
while
and
some
back
and
forth,
a
brand
new
un-opened
bottle
of
Champage
is
produced
and
we
eventually
served
our
'free
champagne'.
Very
poor
policy
and
service
which
left
a
bad
taste
in
my
group's
mouth
and
was
the
only
blemish
on
an
otherwise
fun,
memorable
New
Years.
It's
New
Years
Kilo!
Respect
your
customers
and
honour
your
offers
in
good
faith
rather
than
trying
to
fleece
people
there
to
have
fun.
Poor
show
Kilo.