1/5 Olga G. 1 year ago on Google
So,
me
and
my
friend
were
insulted
by
the
staff
at
the
reception
(we
believe
his
name
is
Damien).
The
hotel
has
charged
my
card
before
arrival,
so
when
we
arrived
i
said,
that
the
can
just
keep
the
amount
they've
charged,
but
I
was
told
that
it
has
already
been
canceled
cause
it
was
just
a
security
deposit,
but
now
we
have
to
pay
again.
When
I
said
it's
starange
and
asked
when
those
money
will
be
returned,
he
says
he
doesn't
know,
maybe
Monday
whatever...
I've
maid
a
comment
half-jokingly
that
it's
very
typical
for
Europe,
and
then
he
said
that
we're
very
welcome
to
leave
the
hotel
and
find
a
place
to
stay
elsewhere.
I
was
like
wow
and
said
that
we'll
just
pay
cause
we're
tired,
he
said
"I
don't
know,
with
this
kind
of
attitude....
you're
welcome
to
leave".
At
the
end
we
paid
and
he
acted
like
he
was
doing
us
a
huge
favor.
Our
evening
and
overall
stay
in
Brussels
has
been
ruined
by
this
"attitude"
of
your
staff,
and
it
all
could
be
avoided
if
he
just
apologized
for
the
inconvenience
and
said
that
money
will
be
returned
and
we
shouldn't
worry.
Never
again
we'll
set
our
foot
in
this
hotel