The Westin Jakarta image

The Westin Jakarta

Hotel

Swank lodging atop the city's tallest skyscraper, offering refined rooftop dining & an indoor pool. People often mention hotel, room, good, service, great, view, Jakarta, floor, nice, breakfast,


Address

Jl. H. R. Rasuna Said No.Kav.C-22A, RT.2/RW.5, Karet Kuningan, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12940, Indonesia

Website

www.marriott.com

Contact

+62 21 27887788

Rating on Google Maps

4.70 (15.5K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (63) room (59) good (34) service (30) great (29) view (29) Jakarta (29) floor (24) nice (22) breakfast (22)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Mai M. 4 months ago on Google • 274 reviews
    Room was sparkling clean. The room size was more than perfect for me and friend. Love the smell of Heavenly Spa products provided in the room; shampoo and conditioners made hair smooth, body lotion has good texture, shower gel was also nice. Lavender mist provided made nice sleep. • Bed and pillow were perfect for my style. • Variety of breakfast offers with ice-cream added during weekend. • Club lounge available all days with good service and nice cocktail :) • Service was absolutely amazing from the front door and security guard. • Location was great being nearby MRT and community mall with restaurant opened 24 hours.
    2 people found this review helpful 👍

  • 5/5 Käfer 4 months ago on Google • 237 reviews
    The hotel facilities are quite new & comfortable and luxurious. We haven't been suffering from damp, which we could tell that this building is of high quality. The breakfast restaurant has a 360° panoramic view, which is a nice touch, so you can enjoy having meal there. But the menu doesn't offer enough protein options like beef and fish. And plus, It would be nice if the lounge had enough bottles of water so that guests take water at any time and don't have to make unnecessary calls.
    2 people found this review helpful 👍

  • 5/5 Padraig S. 2 years ago on Google
    Hands down the best hotel I've stayed in in Jakarta, even Indonesia and in the running for any hotel I've ever stayed in anywhere. The location is magnificent: Jakarta's highest skyscraper, in the top floors. The club facilities with terrace offer great views of the city, as do the rooms. The rooms are fantastic: great beds, generously built, high quality furniture and bathroom fixtures. The aircon is also really good. The staff couldn't be more helpful and a real pleasure to deal with. And the room service food is fantastic. Top top top.
    2 people found this review helpful 👍

  • 5/5 Hadi S. 2 years ago on Google
    Stayed here for 2 nights and got nothing but the fun and ultimate comfort experience. The room is quite spacious, modern, and super clean. My two children were really enjoyed the amenities and most definitely the magnificent view of Jakarta skyline just outside our window. The indoor-pool was more than acceptable for children age 8 and below. Not too deep, not too shallow. Even though the water is not warm, it still brought so much fun to us. As for the breakfast, we did not try them due to fasting month. So i couldn’t tell you much about these.
    2 people found this review helpful 👍

  • 4/5 weng l. 2 years ago on Google
    Going there to celebrate my bird-day. Nice place, good decor, they have roof top, a good place to hang out, although the price is expensive, but if you want to go there, you must already know the situation. I order appetizer, nice food, but small portion. 7/10 Next, for main course, I order steak, nice steak, cook very well, the sauce ok, the sweet potato puree is great, so smooth, so sweet, nice puree. 9/10 My wife order fish, great fish, nice taste. 8/10 For dessert, order some ice cream with chocolate n some kind crepes, delicious, but small portion. 7/10 For beverages, I like the taste, but once again, small portion. 7/10 Overall, good place to hang out, the food is great, but the price is expensive. 06.11.21
    2 people found this review helpful 👍

  • 3/5 Anna K. 1 year ago on Google
    We was here 3 weeks again and come back now. In the first time all was good. But now something happened with service. Not good service from front desk. We are Ambassador Member of Marriott Bonvoi. When we come in hotel receptionist said us - sorry, upgrade not available. Because hotel is full. But it was not true. When you try to book hotel - suites was available. I asked to come loyalty manager. And we could solve this question. Also we gave deposit on the reception. But when we was in the hotel bar we could not to write the bill (less than deposit) to the room, because front office rejected it. It was 01 a.m. It is non comfortable to have a deal with unqualified stuff and loose time. Now I am live in hotel. I would like to have excellent service for me and my family.
    2 people found this review helpful 👍

  • 4/5 Fadjar K. 1 year ago on Google
    Had a birthday buffet lunch together with family relatives at W coffee shop. Food quality is considerably good. View towards down town is stunning. Overall experience was good. Will return for dinner.
    2 people found this review helpful 👍

  • 5/5 Arlin Chyntia D. 2 years ago on Google
    Stayed here for 2 nights for me and my husband's quick staycation on this pandemic era. We got ourselves a premium room and we literally just stayed and took a dine in our hotel room (except for our breakfast) Our pros: - Super fast and great service from all the hotel staffs - Huge room and bathroom with many amenities available in it (iron, bathtub, separated shower, sound speaker, big sofa) - Everything we need is available in our room, just perfect. - Amazingly tasty breakfast with many varieties of menu (despite the pandemic and all) Our cons: - The bedding is too soft for us. Maybe some like it but we prefer a firm kinda bed. - Super nice city view but we got a room with a newly built skyscraper next to our room view (we prefer a full uncovered city night light view) Overall, our stay was extra pleasant and amazing. Our mind were all refreshed! Big applause to Westin!
    1 person found this review helpful 👍

  • 5/5 elmo r. 2 years ago on Google
    Amazing lobby and restaurant view. Very clean room. However, the swimming pool is too small and the way to go to the room from lobby is not efficient. You should change elevator at 52th floor for going to the bedroom. For those that hate high place or acrophobia, this hotel might not be recommended because it is very tall or perhaps the tallest hotel in Indonesia
    1 person found this review helpful 👍

  • 3/5 Aditya F. 1 year ago on Google
    Not even better than another 5 star hotel in Jakarta. Even, I stayed at a 3 star hotel the night before and it has better guest handling esp for family traveller. The staff is less proactive and less informative cause I have to ask first. The plus is just the hotel height, it has a breathaking view of jakarta skyscrapper. The wait for check-in time is on time, 30 to 45 minutes as the receptionist information. The lounge table is dirty, not regularly cleaned, it's still covid era by the way, you have to have a cleaner stand by. The kettle in my room is broken, we need it to heat some water to make our toodlers milk, but it took more than an hour just to wait for the room service to replace it. I guess they were not checking their amenities periodically so they keep the broken things for the guest. Not my type of 5 star family hotel. Will not going back here to stay, only for lunch or dinner only maybe, to eat with view.
    1 person found this review helpful 👍

  • 5/5 Indo_ M. 1 year ago on Google
    I have stayed in many hotels across Java and Bali; but the Westin Jakarta has been my favorite experience so far. Guest rooms begin on the 53 floor of Gama Tower; my room was a corner room on the 55th floor. Stunning views with floor to ceiling windows, bathtub with a view, and sound proof so even the storms seem quiet. The breakfast buffet is the most comprehensive and diverse I have ever encountered;with food from all corners of the globe. Whatever your schedule, don’t miss the breakfast! My room included Club access, and it’s worth it. Cocktails, beer, wine, coffee, teas, and juices are available in the evenings that accompany generous hors d’oeuvres. In the afternoon there are snacks and non-alcoholic beverages. Floor to ceiling windows surround this warm and intimate setting. Check in and check out were easy and friendly with an amazing staff serving throughout the hotel and restaurants. The pictures speak for themselves.. I highly recommend this hotel if it’s in your budget.
    1 person found this review helpful 👍

  • 2/5 Emmanuel T G. 1 year ago on Google
    Staying for 3 nights. It’s an amazing hotel of course. However, a bit disappointed with the service at the breakfast restaurant. Got the feeling of discrimination (like some turis melayu experienced in Bali). The waiters are super polite towards some Japanese guests. But when they serve me, the brown skinned local guy, very different attitude. Kecewa.
    1 person found this review helpful 👍

  • 2/5 Jamie W. 1 year ago on Google
    Room was nice from the first glance but that’s just about it. I dislike the lift configuration where you have to get a lift up to 52nd floor then change to another lift to your hotel room. Hotel breakfast isn’t great too. If you like a hotel that’s unnecessarily roomy, this is one for you. However, everyone at the hotel was extremely nice and made my stay much better.
    1 person found this review helpful 👍

  • 5/5 Kent H. 1 year ago on Google
    Westin Jakarta combines upscale accommodations with great city views. The vitality pool with an infinity edge at level 50 views is an uncommon amenity. I looked forward to the breakfast buffet's delicious 'egg of the day' offering every morning.
    1 person found this review helpful 👍

  • 5/5 David Ian S. 9 months ago on Google
    Hands down the best business hotel in Jakarta. Staffs are professional, meticulous, helpful, and always give great service to guests. Rooms/suites are well-lit, modern, spacious, with huge table for work. Facilities are great with 24-hour gym. Decent food. Nice malls are nearby within walking distance / short-drive away. And it's Bonvoy.
    1 person found this review helpful 👍

  • 1/5 Arya 1. 5 months ago on Google
    Worst receptionist experience ever. They just rolled their eyes at us when we spoke to them which is not the kind of service you expect from the Westin. As a Bonvoy member, I can tell you that the Jakarta Westin did not uphold the customer service standard that we normally expect from the Marriott Bonvoy group. They were completely unsympathetic and should. We always come here for the food and stay here. Won’t be coming back here again ever.
    1 person found this review helpful 👍

  • 5/5 Miguel 2 months ago on Google • 12 reviews New
    I am Titanium member and have visited many Marriott’s, but this one was the best one I have stayed so far! The room, the view…. The breakfast was incredible. Generally the service is superb, from everyone. Also special thanks to Lassma from the Westin Club Lounge who brought only for me a vegetarian dish from downstairs because the buffet has not too many warm vegetarian choices. She is the best!

  • 4/5 Edhou s. 2 years ago on Google
    Stay here for 2 nights, the room is great and comfortable. The breakfast well served and have a great taste. Near perfect, but unfortunately in the end of my stay, at about 10.00 pm 1 september got a bad treatment experience by "oknum" receptionist who accused negatif things to their guest before check the fact. Really disappointed

  • 5/5 Riza J. 2 years ago on Google
    Very comfy hotel room, large room, superb bed, wonderfull staff, covid 19 protocol strict. Unfortunately i didn't have much time to exlpore the facilities so i didn't know for sure is it open or closed due to Jakarta & Indonesia current pandemic restriction, one thing i noticed is that all of the restaurant outlet were closed. The unusual experience is, the hotel lobby/reception is at 52th floor, but what you get is room with jakarta's skyline. I do have a better felling when i leave the property.... Note : i stayed at room 5319, the room next door or corner room you will have the corner view. With different type of room... Maybe next time I'm lucky enough to get an upgrade. 🙂

  • 5/5 Muhammad Ikhsan Al F. 2 years ago on Google
    Located in the heart of Jakarta, this hotel offers great cityscape view, thanks to its building tall. In fact, Gama Tower is the tallest building in Indonesia with 285,5 architectural heights. The hotel occupies the top 20 floors of the tower, between the 50th and 69th floors. You can observe 360 degree views of Jakarta, from the restaurant at the 51st floor. There's also a club and lounge at the 67th floor as well as restaurant at 68th and 69th floor, the topmost floor of the tower. A function hall is also located within the 69th floor. The rest of the floors are executive office spaces. I had a pleasant stay here even for just one night. The staffs were friendly and helpful. The room was clean and well sanitized, it's very important especially during pandemic. Every room were also provided with a working desk.

  • 2/5 Michael S. 2 years ago on Google
    I was only here for lunch at Seasonal Taste, food was mediocre at best. The view might be better at night due to the gray skies of Jakarta, but overall pretty chill place for a lunch meeting (the decor feels old tho). Price was 500K but I just found out beer is included, that's probably why the food was mediocre, I don't believe a great buffet can cost less than 500 for the food alone. I didn't enjoy the restaurant staffs tho, they're loud and joking around themselves during service. Although this is very common in Indonesia as we lack professional mannerism, it's certainly off-putting seeing it in a 5-star hotel

  • 5/5 Mila P. 2 years ago on Google
    Nice hotel at South Jakarta

  • 4/5 Ananda P. 2 years ago on Google
    I'd like to say that the view is undoubtedly outstanding. However, I dont really keen into the shower kit which seems like a 4 star hotel. It doesnt have certain smell that will be able to make us miss the hotel and craving to come back (I felt it for the Tentrem hotel). The teapot & others tea, those are just so so (lipton & nescafe for a 5 stars hotel). The breakfast menu was good. The service was quite nice

  • 5/5 Desy S. 2 years ago on Google
    saya sangat suka menginap di sini. fasilitasnya super mewah. makannnya juga sangat enak. kamarnya luas. apalagi saya hanya staycation sendiri. pelayannya ramah ramah dan rapih. setiap sudut tempat di westin sangat bersih. rekomended sekali. saya suka

  • 5/5 Ridwan A. 2 years ago on Google
    Perfect Berada di lantai 52 gama tower Pintu masuk motor berada di belakang/samping tower. Naik lift ke lantai GF dulu lalu ke lantai 52

  • 5/5 arif s. 2 years ago on Google
    Hotel westin punya pintu masuk mobil dr belakang hotel( ke arah gedung nyi ageng serang) u menghindari aturan mobil bernomor ganjil/ genap di Jl. Rasuna said

  • 4/5 hendra t. 2 years ago on Google
    Tempat pestnya bagus pelayanan ok

  • 5/5 yose r. 2 years ago on Google
    Nice hotel

  • 5/5 Minahasa U. 2 years ago on Google
    Tempat yang baik dan lokasinya mudah dijangkau

  • 5/5 Butet Batak B. 2 years ago on Google
    Mantap, sumpah ini hotel keren banget. Berasa jadi org kaya. ❤ Tapi liftnya jauh. Muter2 klo mau kemana2. ❤❤

  • 4/5 Amelia Retno Eka P. 2 years ago on Google
    untuk menyajikan view boleh lah

  • 5/5 habibah a. 2 years ago on Google
    View from my room at 55 floor

  • 5/5 untung dwi S. 2 years ago on Google
    (Translated by Google) Strategic location, large capacity, cleanliness is maintained. (Original) Lokasi strategis, kapasitas besar, kebersihan terjaga.

  • 1/5 Ronald J. 2 years ago on Google
    Saya tidak mengetahui siapa ini, yang pasti 2 perempuan berdiri di depan saya menyambut tamu lain dan membelakangi saya, sangat kurang sopan tolong di perbaiki attitude nya!!

  • 5/5 rully a. 2 years ago on Google
    Best view... Love it

  • 4/5 Eni S. 2 years ago on Google
    (Translated by Google) very nice (Original) bagus

  • 5/5 Andrew E. 2 years ago on Google
    Luxury hotel ....and the food 5 stars.... Excellent

  • 5/5 rohmatul a. 2 years ago on Google
    (Translated by Google) very nice (Original) bagus

  • 5/5 Rahmi D. 2 years ago on Google
    Great hotel in the midlle of Jkt with ur fam

  • 5/5 achmad z. 2 years ago on Google
    Best hotel..

  • 5/5 erwin k. 2 years ago on Google
    Great view. Friendly staff. Top of the line room set up.

  • 5/5 Yusran IB H. 2 years ago on Google
    (Translated by Google) cool place (Original) keren tempatnya

  • 5/5 Radha17 2 years ago on Google
    It was great, everything is awesome. The room is so clean and cool.

  • 2/5 Lestari I. 2 years ago on Google
    Panas sekali ruangannya .... Ngap Ruang rapat lantai 69 Jatun

  • 5/5 Mas W. 2 years ago on Google
    Best place for relaxe in the middle city..

  • 5/5 aryo n. 2 years ago on Google
    (Translated by Google) Goodbye qoo10 (Original) Adios qoo10

  • 5/5 Aulia D. 2 years ago on Google
    Easy acces, the room is very clean, good services.

  • 3/5 Firman Y. 2 years ago on Google
    Hotelnya kurang nyaman ... Lobby ada di lantai 53 kalo gak salah .... Udah gitu sarapannya pun gak menyenangkan gak banyak variasi makanannya ... Apa mungkin dbedakan kali ya antara restoran tempat sarapan pribumi dan non pribumi

  • 5/5 lungid w. 2 years ago on Google
    Have a nice weekend

  • 5/5 Yusran IB H. 2 years ago on Google
    (Translated by Google) cool room (Original) keren kamarnya

  • 5/5 Adrian M. 2 years ago on Google
    (Translated by Google) Extraordinary. Steady (Original) Luar biasa. Mantap

  • 5/5 Ismann A. 2 years ago on Google
    (Translated by Google) A very exclusive five-star hotel, comfortable, and the location is very strategic. (Original) Hotel bintang lima yang sangat ekslusif, nyaman, dan tempatnya sangat strategis.

  • 5/5 E. F. 2 years ago on Google
    5 stars 🤩 service, room, food all 5 stars. happy to stay again here in the future

  • 5/5 Vie A. 2 years ago on Google
    Gak perlu di ragukan soal pelayanannya.... Ramah bangettttttt dan sangat professional. Tempatnya bagus dan juga makanan nya oke banget.... Love it muchhh

  • 5/5 rudy f. 2 years ago on Google
    One of the best 5 star hotel in Jakarta

  • 4/5 Arifin A. 2 years ago on Google
    Good Place

  • 5/5 Tonny A. 2 years ago on Google
    Nice Place

  • 4/5 Daniel K. 2 years ago on Google
    it was great place. It's like a skyscraper. The food is just okay, but the service and atmosphere are good. this time was less the beef service.

  • 5/5 Mashriel M. 2 years ago on Google
    this hotel one of best hotel in Jakarta. Lobby at 52 fl , restaurant at 51fl, from here we can see very good view.

  • 5/5 Husein A. 2 years ago on Google
    Love this Hotel.... room and facilities are very clean and fancy. All the personnel are warm and very helpful. Foods are also irresistible. Please try to stay and enjoy.... you will come back again and again.

  • 4/5 Erica O. 2 years ago on Google
    I love Westin’s suite room with big bathtub next to the big window. Exactly the view I want. The room is very clean and big. Unfortunately, As for their food, it’s just not my favorite. Everything doesn’t feel consistent and not remarkable at all. Over all I like staying there

  • 5/5 Raymond S. 2 years ago on Google
    As expected from a new hotel, all clean, modern, and comfy. Bed n pillows are comfy as per 5* standard. Twin bedroom is slightly bigger than king bedroom, twin bed size size approx 140cm. Bathroom is very spacious with good pressure rain shower. Swimming pool is small, but it is indoor and heated. Guests will have to reserve a timeslot to use the pool which is a good protocol. Shortlisted as one of our fav hotel.

  • 5/5 Maria Lioni K. 2 years ago on Google
    Great service even from basement area. Clean & good health protocols👍 Seasonal Taste brunch still has no rival👏🥂

  • 5/5 Dina C. 2 years ago on Google
    The hotel is located in high rise building started from 50th floor up to 69th floor above office floor. They are very organised and keep everything clean for public use due to applying health protocol. Breakfast have many dishes and all are delicious

  • 5/5 Tone H. 2 years ago on Google
    I have stayed here before, but this time was just for buffet. I really enjoyed it. Mind you, weekends tend to me better than weekdays. Choice wise. Really enjoyed an early X'mas dinner with friends.

  • 5/5 Kedai Tato B. 2 years ago on Google
    The best service! Very comfortable room. Really love the massage, breakfast, and the pool (the water is warm, so good!) Like Arnold Schwarzenegger said, "I'll be back!" 😎

  • 5/5 Desi N. 2 years ago on Google
    Weekend well spent staying at Westin. My room was the highest and biggest one in the corner, superr! Great service, delicious meal. Don't miss out the chance to access their lounge as well, super exclusive. I'll definitely come back.

  • 5/5 adi p. 1 year ago on Google
    A well deserved five star hotel. We had a meeting here. Everything is quite smooth. The arrangement is easy and fast, the staffs are helpful. The lunch is great they have fresh seafood, delicious sushi, pasta, and dessert. I wish I had more time to try it all.

  • 5/5 Sandra D. 1 year ago on Google
    First time to visit Westin. The hotel is having very nice interior. Good food. Though was a bit confusing when taking the elevator as they have two lobbies. You need to make sure which lobby if you want to meet someone there.

  • 5/5 Adam Aliyya M. 1 year ago on Google
    Spacious and comfortable room, but since it is on 50th floor and up, you will need few minutes to go up using the elevator. But the view of Jakarta city from above is stunning.

  • 1/5 Magenta R. 1 year ago on Google
    Not staying but I had a event on 20 May 22, Bad experience with banquet staff at West Java The ballroom was very hot, we asked for ac turn on with the staff but so take long time for make it AC on and our people's felt so hot for the first hour event

  • 5/5 Khenoza A. 1 year ago on Google
    Viggie from banquet service was super attentive, helpful and cheerful. You may see that she works from the heart from they way she make sure that you get the best service as you deserve. Overall experience was very good. It is. a nice hotel with best view of Jakarta city was so stunning. The food also wont disappoint you they have very nice food. We were so happy.

  • 5/5 Fellexandro R. 1 year ago on Google
    After numerous visit, I can vouch for Westin’s great hospitality & quality. The facility is well maintained & well equipped. The gym does get quite crowded in the morning, but clean & no issue. Love the sauna & vitality pool too. Best enjoyed after gym session. There wasn’t too many options for drinks during the night at the club lounge. Few local beers, one option of white & red wine each + gin tonic. Yet again, the city view is unbeatable. Breakfast was great. The wonton soup was especially delightful. The croissants are excellent too. Their options of 4-5 honey are great. Thank you Westin. It’s been delightful.

  • 4/5 Mari 1 year ago on Google
    Stayed there for a week. Overall a pleasant experience. Room was good, Very spacious. However the hotel starts from level 52 and above. 52 is the lobby. There are only two lifts from the ground floor to the hotel lobby so you might need to wait for a while for the lift. From level 52 to the rest of the hotel floor(I think highest is level 69?), there are only three lifts. Also, you might need to wait a bit for the lifts every time. Breakfast food is so so. Found a caterpillar in my meatball noodle soup, they can do better with the food cleaning/hygiene. Service is good but can be a bit slow, I think it might be because of the lift issue as mentioned earlier. One thing to highlight is they really take feedback and act on it fast. I gave a feedback regarding decaf coffee and they made it available soon after that. Really appreciate the prompt response from the management. Location is not the best. Nearby mall is around ten minutes walk away but not recommended to walk there due to the hour weather and safety reason. Taking car is around 10-15 mins as well. During normal weekday, so much traffic in that area :( I might choose another hotel next time if I have a choice given the location issue.

  • 5/5 Francy 1 year ago on Google
    cozy place and suitable for your business meeting. lunch or dinner is served with style, and the food us superb !. the restaurant is located at 51st floor where you can eat while enjoying the panoramic view of Jakarta.

  • 4/5 Allinhere Y. 1 year ago on Google
    The tallest skyscrapping Hotel with amazing view of CBD at one side and graves at the other side 🙈 Room rate quite more expensive than the other 5stars international Hotels nearby. Spacious room and bed, clean, complete amenities, great selection breakfast, huge complimentary cake for anniversary👍. Nice but not so spacious indoor pools, superb hot water jacuzzi👍and sauna. Bathtub was not so big though. Service was kinda not up to standard. Room preparation took almost an hour with reason of desinfecting process. Receptionist did not explained where the facilities and breakfast were at, nor the wifi details. Room service was also slow when I asked for plates and cutleries that made me called twice. Overall it was a good stay👍

  • 5/5 Nelly L. 1 year ago on Google
    Warm hospitality by the service staff. They took turn to serve our table and asked with their warm smile on how we were doing. Fresh coffee did really make our day! Croissant was crispy outside and chewy layered on the inside. Their Pastry Chef did a very good job! The mini sesame ball filled with res bean was awesome, never tasted this one in other hotels. Really recommend for breakfast and cant wait to dine on our next trip!

  • 3/5 Wilbert A. 1 year ago on Google
    I went there for a wedding party. Under the table there was a plastic, under the chair there was a plastic bottle. The waiters were blind or something, I didn't get a food and they did even try to give me food, they just walk to like there is no one there... Not sure if the wedding organizers fault but they organized 1 family (5 people) to 3 different tables... I saw the rooms they are pretty average nothing special, all normal.

  • 5/5 Lyliana R K. 1 year ago on Google
    My husband and I recently stayed here and we were very impressed with virtually everything we experienced. The wonderful staff, the beautiful property, the delicious foods served in the lounge, and at the Seasonal Tastes restaurant. Our room was so spacious, clean, and an awesome view of the city.

  • 5/5 Arista S. 1 year ago on Google
    Stayed here for bussines, and all are good. The room was clean and comfy. The breakfast was amazing. The staff throughout the hotel were very professional, friendly and extremely helpful.

  • 5/5 Ryan G. 1 year ago on Google
    Perfect birthday celebration for my family, first the room is well prepared by front desk Mr.Made laksamana and excellent service. Then the lounge experience was amazing especially for the stuff Richa. Just a bit can improve is the sound proof for the room at the night can hear alots of motor pass by

  • 5/5 Ashwin M. 1 year ago on Google
    Spacious rooms with wonderful views of the city.Located in the central upscale part of Jakarta.Nice pool and gym.Breakfast spread was also excellent

  • 3/5 Ramadhani P. 7 months ago on Google
    Booked a room via their internal booking system, the Marriott Bonvoy for almost a month before my arrival. Stated my preferred room position on the booking. I thought this should make the check-in process to be as smooth as possible. Voila! On my arrival day, I got the room at 4.30 PM which means I have to delightfully wait around 1.5 hours. Compensation? a slice of cheesecake and a late check-out which practically not very useful since I have planned my timetable DAYS before.

  • 5/5 abdul a. 9 months ago on Google
    One of the best hotel in Jakarta. The staff are all well trained, polite, and helpful. The security system also well conducted. About the ballroom. It was very luxurious. From the carpet, the chair and table, the chandelier, the screen, the stage, are all good. If only the soundproof system is improved, it would be perfect. Overall if you planned to held a conference, this hotel must be in your list.

  • 5/5 Evelyn G. 8 months ago on Google
    Had a fabulous time at The Westin Jakarta! The views are breathtaking, rooms luxurious, and the staff incredibly welcoming. THe pool is a real treat. Food is delicious, and the spa is pure relaxation. Can't wait to go back! 🌴🌊🏝️😍

  • 5/5 Frederique De S. 7 months ago on Google
    Nice hotel located in Jakarta that offers an incredible 360 views over the capital of Indonesia The staff is very friendly and professional A lot of restaurants and bars are available inside the hotel.

  • 5/5 Vicky P. 10 months ago on Google
    One of the best hotel for a conference in Jakarta. I attend a one day conference in this luxury hotel. Their facility is sophisticated as their big name, Westin. The staff are all well trained, polite, and helpful. The security system also well conducted. About the ballroom. It was very luxurious. From the carpet, the chair and table, the chandelier, the screen, the stage, are all good. If only the soundproof system is improved, it would be perfect. Coffee break’s snacks are served by the staff on each table, it is my first time being treated in a such big conference. Truly appreciated. The snacks are all tasty. About the lunch, I love their salad. Kambing guling taste can be improved since the smell of the lamb still quite strong, the sauce is good though. The one that impressed me is their cheesecake. Love it so much. I even get it three times! Their coffee is good, I tried their cappuccino twice. Overall if you planned to held a conference, this hotel must be in your list.

  • 4/5 Nanda M. 9 months ago on Google
    I had great time stayed @ Westin Hotel for our event. The Artists also loved to stayed here. 😆 Room are clean and cozy. The staff also nice and kind. All of their food tasted good. The location of this Hotel is in the mid of the city, so it would be easier for u to go anywhere. View at nite would amazed u! 🤩 Thank you Westin and all the staff! Definitely will come back soon...! 🥳

  • 5/5 Muhammad v. 8 months ago on Google
    One of the best hotel that I visited, access very easy, hospitality the best, rooms are good, tastes of menu all goods, facilities mostly complete and accessible for guest. Really recommend for spend the night or transit in Jakarta.

  • 3/5 Lee “Utha” C. 9 months ago on Google
    Still the same old westin i visit couple years back. Staff service still excellent, room well mantained, one of the elevator to the lobby is under maintanance, also one of the elevator to the rooms. Breakfast is good, but the quality and the variety is degrading. Somehow, i wonder why the baked beans smeel like feet. And the dimsum a bit chewie. The elevator to the basement is hotter than usual, hotter, not warmer. Well, thats all i can say for now.

  • 5/5 Droolling D. 11 months ago on Google
    Stayed here a while ago. The room was spacious, clean, and had a welcoming feel to it. From the moment I walked in, I felt comfortable and relaxed. Friendly staff and their dinner buffet is delicious. Did not get a chance to try their breakfast, so can’t comment on that. But definitely worth the stay.

  • 5/5 dimas u. 7 months ago on Google
    I attend an event located on Westin, and have a chance to see the room on 59 floor. The room is quite spacious, with exquisite city view. The food taste very good, especially for Indonesian. It's really suitable for business trip or staycation, since it is located in one of Jakarta business district

  • 5/5 Solusi P. 7 months ago on Google
    I attend an event located on Westin, and have a chance to see the room on 59 floor. The room is quite spacious, with exquisite city view. The food taste very good, especially for Indonesian. It's really suitable for business trip or staycation, since it is located in one of Jakarta business district

  • 5/5 Ginn L. 7 months ago on Google
    The coffee with art is impressive yea!! ( some 5-star hotel don’t have :( And the breakfast is quite good as well! Of course the high floor view!! So great

  • 5/5 Alfonsa C. K. 7 months ago on Google
    Everyhing was great! I really love the shampoo and conditioner! Clean bathroom, plenty of hot water, great wifi connection (zoom conference call in 2 devices without lagging at all), greaf service from the staff. The location is also great. LRT and Trans Jakarta station right in the front. Plaza Festival is also in a walking distance. The breakfast is really nice, so many to choose from!

  • 4/5 Indra S. 6 months ago on Google
    "The Westin Jakarta is a true urban oasis. The breathtaking city views, impeccable service, and luxurious amenities make it a top-notch destination. My stay there was absolutely delightful, and I can't wait to experience it again when I'm in Jakarta."

  • 5/5 Yin Ee Wen (. 6 months ago on Google
    Stayed here as i was attending a wedding. Amazing breakfast, staff were so friendly, gave my daughter colouring books and also set up a tent for her. Our stay were just so memorable because of these little touches.

  • 5/5 Topan Joey Sujanto (Joey S. 6 months ago on Google
    Excellent place for staycation, king room with cityview, also you can enjoy beautiful sunset or sunrise when the sky is quiet clear... My wife love to eat at Seasonal Taste resto (51st floor) all waiter / waitress are very kindly and giving their best service, if you want to lovely and fine dining and enjoy the marvelous city view, try to visit Henshin

  • 5/5 kenward n. 5 months ago on Google
    Fantastic second stay at the Westin Jakarta - my first choice for business travel. Rooms are modern but retain some Balinese vibes. Cleanliness of the rooms are great, and the bath salts were much appreciated after a long day of meetings. In-room dining was quick and food was decent. The only downside is the rather small entrance and elevator ride to the lobby. Recommended for business travelers.

  • 5/5 warren p. 4 months ago on Google
    Luxurious, cozy, and with amazing service. Stunning views, comfy rooms, and top-notch amenities make it a perfect stay. Whether for business or leisure, it's a delightful experience. Cheers for the great memories! 🌟

  • 5/5 Lilia W. 5 months ago on Google
    Have had 2-3 meetings here. Great place with easy access for public transport user. Nice food, easy to access and clean rest rooms. Recommended for meetings/ other functions!

  • 5/5 Alexander D. 5 months ago on Google
    I stay here with 1 king bed. My room is at 52th floor, near lift as i requested from the booking. The room is nice, completed facilities like so many stop contact. Actually i love the bath soap heheh

  • 5/5 Alvini S. 2 months ago on Google • 5 reviews New
    My time at Westin was outstanding. The Retreat Lounge was perfect for my meeting, plus the restaurant served delicious dishes, especially the grilled snapper with some kind of white sauce and mandarin cheesecake. Kudos to the chefs for their culinary expertise! Highly recommend this place for both business and dining experiences.


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