1/5 Himanshu Kumar G. 7 months ago on Google • 9 reviews
Dear
Management
of
Gulab
Sweets
and
Pure
Veg
Restaurant,
I
hope
this
message
finds
you
well.
My
family
and
I
recently
visited
your
establishment
for
dinner
on
27
September,
9PM,
and
I
regret
to
inform
you
that
our
experience
was
far
from
satisfactory.
Upon
arriving,
we
had
high
hopes
for
a
delightful
dining
experience,
given
the
reputation
of
your
restaurant.
However,
our
expectations
were
not
met.
The
primary
issue
we
encountered
was
the
poor
quality
of
the
food.
The
dishes
we
ordered
were
excessively
spicy
and,
in
some
cases,
nearly
inedible
due
to
the
overwhelming
amount
of
chili
used.
This
was
particularly
disappointing
as
we
were
expecting
authentic,
delicious,
and
well-prepared
vegetarian
cuisine.
Furthermore,
when
we
decided
to
raise
our
concerns
with
the
manager,
Mr.
Harish
Rajput,
his
response
was
extremely
unprofessional
and
disrespectful.
Instead
of
addressing
our
concerns
in
a
courteous
and
empathetic
manner,
he
insulted
us
and
suggested
that
we
were
not
welcome
to
dine
at
your
establishment
in
the
future.
Such
behavior
from
a
member
of
your
staff
left
us
deeply
disappointed
and
offended.
We
believe
that
constructive
feedback
is
essential
for
any
business
to
improve
its
services.
We
understand
that
there
can
be
occasional
lapses
in
the
kitchen,
but
it
is
how
these
issues
are
handled
that
truly
reflects
the
quality
of
a
restaurant.
In
our
case,
the
experience
was
marred
not
only
by
the
food
but
also
by
the
rude
and
dismissive
attitude
of
your
manager.
As
patrons
who
had
heard
positive
things
about
your
restaurant,
we
genuinely
hope
that
you
take
our
feedback
seriously
and
consider
it
as
an
opportunity
for
growth
and
improvement.
We
would
appreciate
it
if
you
could
take
appropriate
measures
to
rectify
the
issues
we
faced
during
our
visit,
both
in
terms
of
food
quality
and
customer
service.
We
believe
that
Gulab
Sweets
and
Pure
Veg
Restaurant
has
the
potential
to
provide
exceptional
dining
experiences,
and
we
hope
that
our
next
visit,
if
we
choose
to
return,
will
be
a
more
pleasant
one.
Thank
you
for
your
attention
to
our
concerns.
We
look
forward
to
seeing
positive
changes
in
the
future.
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