Maruti Suzuki ARENA (Highland Automobiles, Srinagar, Sonwar) image

Maruti Suzuki ARENA (Highland Automobiles, Srinagar, Sonwar)

Car dealer

😠 I am paying my insurance since 6 year and that too full insurance, my car got scratches in traffic fr both ends n then i claimed insurance for the first time and to my surprise the head of insurance team Mr Bilal had purchased insurance of private company with out any confirmation fr my side and whe... People often mention insurance, staff,


Address

Sonwar Bagh, Srinagar, Jammu and Kashmir 190001

Rating on Google Maps

3.40 (475 reviews)

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Working Hours

  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: insurance (7) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Sheikh M. 5 years ago on Google • 78 reviews
    Located at a prime location in the heart of Srinagar City with easy access through any mode of travel. The staff are well mannered and extend their hands for helping you. The commitments are met and expectations are really met.
    1 person found this review helpful 👍

  • 1/5 Mohammad A. 3 years ago on Google • 67 reviews
    Their services are great..but they pay technicians too late after many months rather then on time.... technicians are hands,arms and money making trees for the company...but the company adminstration officials are very bad. Honestly...very disappointed.. personally experienced...
    1 person found this review helpful 👍

  • 1/5 IMRAN FAROOQ B. 2 years ago on Google • 24 reviews
    I am paying my insurance since 6 year and that too full insurance, my car got scratches in traffic fr both ends n then i claimed insurance for the first time and to my surprise the head of insurance team Mr Bilal had purchased insurance of private company with out any confirmation fr my side and when it was claim time it was so rude that they changed 4 statements in four day and talked so rude and my work was left in half way and was not given full claim as per promises .i feel cheated will never buy any car fr them as i was about to buy of of their newly lunched car i changed my mind and the level of paint work is.of stone age really disgusting. Plz teach ur staff some work ethics n manners to talk.
    1 person found this review helpful 👍

  • 1/5 Toha y. 5 years ago on Google • 18 reviews
    It takes them forever to deliver you car. Do not go to them. Worst salesmen. I booked my car and then I had to cancel the booking after 4 months because they couldn't deliver and were asking me to wait for another 1 month. While all other outlets like Jamkash were selling the same car with the exact same model and colour. I even told them I'll take any colour. Not Recommended.
    1 person found this review helpful 👍

  • 1/5 Faisal M. 5 years ago on Google • 156 reviews
    This seems to be one of those unprofessional and Don't care workshops. They have somwhat poor Customer service system. Nobody greets you, and you have to go from desk to desk to be listened. Sometimes you yourself have to go find the mechanic around the workshop. The work done on your car is not quality work. You have to inspect your car many times after even a simple bumper repair to make sure they haven't messed up something else. My observations above are based on my two visits to the workshop for a bumper and rear light repair insurance claim. They kept the car with them for 22 days for bumper replacement citing lack of availability of a bumper!. They used to say they will call back but didnt. It was only after escalating the issue that my car was repaired. Plus they didn't even bother to wash my car themselves. Definitely need to improve their Customer Relationship.

  • 3/5 shahid b. 2 years ago on Google • 84 reviews
    The place is quite and calm , infact no customer flow at all. The staff and other workers are very sober and kind to everyone .

  • 5/5 secretblade 6 years ago on Google • 43 reviews
    Very easy to reach location(3 minutes walking distance from Radio Kashmir/Zero Bridge), staff is cordial and you get regular prompt response about your queries. I have been here more than once and never received bad service. Book your car, refresh your dreams. Have a nice day

  • 1/5 Younis M. 2 years ago on Google • 19 reviews
    Altogether management is rude and unprofessional. I don't know how they manage to influence customers. Who ever goes there gives thumbs down to them, a person has to beg moving from one desk to another one manger to another as there is not any central management and authority to get things done. Everyone from bottom to top is working unprofessionally.👎

  • 2/5 SAHIL 11 months ago on Google • 13 reviews
    Highland automobile is not bad workshop Then what is this??. its owner does not give lamps anymore Otherwise, the workers of the abdomen are very good.without salary for 1 year..... If the owner gives the salary and makes more and more parts available and invests some money in the workshop they touched the sky ....

  • 1/5 akki m. 2 years ago on Google • 3 reviews
    Unprofessional Unethical biggest frauds.. I wanted to claim insurance on my total loss car and they are asking for 10000rs for estimate charges which doesn't exist anywhere else in the world.. doesn't know how to speak to a customer.

  • 1/5 majid k. 1 year ago on Google
    Highland Automobiles! Company staff is just not the way to communicate with the customer. He says to the customer that if we do not have parts available, then it will take time for them to come, so get the car repaired from outside in the local

  • 5/5 owais k. 2 years ago on Google
    Highland the Service manager 👨‍💼 Younis Ahmad Dar is Dam good 👍 that's why I always visiting there for related my car Issue

  • 5/5 Ali d. 1 year ago on Google
    Best services and good staff.

  • 1/5 Tanveer A. 2 years ago on Google
    First things first, they have terrible delivery time... I have purchased a car 2 months ago, and still I don't have papers of registration and number plate.. I have been asking them for the same, but they always say next week, when I contact them next week their answer is again next week, surely. This has been going on since 2 months...

  • 1/5 TAWSEEF W. 1 year ago on Google
    Worst automobile in kashmir. They always shows shortage of car parts if your car is in warranty 👎👎


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Amenities


  • Payments
    • ✓️ NFC mobile payments
  • Service options
    • ✓️ Delivery

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