As a facility this place isn't bad but God help you if you ever tried to leave for any reason I canceled my membership with them and a couple of weeks later I got a surprise with them trying to take money out of my account I received a $48 overdraft fee from my bank as I was not expecting these charges I called the gym and they said this was not supposed to happen and they had fixed the problem and it shouldn't happen again then literally the next day it did happen again and I was charged another $48 so of course now I'm just livid I spoke to the manager Mike and he said I would get a $25 refund as that's the best he could do I was working out of town so I wasn't able to go get my refund right away so I came in today to try it and now Mike says he never offered me a refund and it wasn't happening one thing I can't stand is when someone is not of their word horrible experience here one star I will never join them again

Though the gym is very nice and clean they mainly offer bodypump, flow and spin to it’s members in the morning. The manager said that his members are not interested in the other very popular classes that most other Goodlife’s offer. The sauna is not hot enough… you basically have to sit in it for 40 minutes to actually feel it. The pool and jacuzzi have been closed over 4 months now….perhaps even longer. The excuse is the part is too expensive and it’s coming from China? The manager does not take feedback too well. When I brought these points up to him via email he basically replied ….sorry that’s the way. When I mentioned I would like to talk with him about some of the clubs slightly rude staff and teachers he told me if I want I can come look around the club for him? Um that’s why I emailed him directly so I didn’t have to ‘look around the club’ for him. This is the only GoodLife gym in the Niagara Region it definitely needs new management and it needs to get up to speed on what’s happening at other gyms.

The facility is good, the pool is clean and well maintained, however the hot tub is under maintenance and not available most of the times. My concern is more about the poor customer service I received. They don't value long time members and easily sell them over 30 bucks, which is very greedy, narrow minded and unprofessional. I've worked as a manager for years and I find their customer service and communications very poor and disappointing. During the Covid, our accounts was deactivated. Once I realized that goodlife has withdrawn money out of my account. I was happy and excited about the reopening. The pool is the main section I use, and I really missed swimming. When I got there, asked the front desk if the pool is open and she said "no, not yet". I asked her if I am allowed to keep my account deactivated until the pool is open? She answered "yes". I asked her to reverse the money then, but she said "sorry, we cannot do that". I asked my bank to reverse that mistaken payment and they did. Now, they want that money back, for the time that my account was deactivated and the pool was not open. Mike, the manager who talked to me over the phone finally agreed to reactivate my account with no condition but renewing my bank 🤔. Two days later, when I went there to provide them with my bank info, I was told that Mike is busy and I have to wait. He never showed up and sent a young lady with zero idea about the long conversation between me and Mike. She was persisting on receiving that payment. Mike didn't keep his promise and didn't bother/dare to come to talk to me in person. I just left. What else I could do????? A young manager who thinks so cheep, who is ready to lose a long time member over 20-30 bucks , who has zero idea about loyalty, and customer service,... They are not trained well and they don't know how to think as big as the company they're working for. come on guys, go out and learn some communication and customer service skills from successful businesses who value their members/clients. Very disappointed.

This is by far the best GoodLife gym I've ever been to. I live in Toronto and have been to about five different locations in downtown here and I've also been to one location in Calgary; in terms of the variety of equipment and workout space, and the quality of amenities and the overall space, this gym just does everything right. It has plenty of squat racks, bench presses, pulley stations and a pretty big space for free-weight lifting. The gym is inside sort of like a warehouse space with a high ceiling, which allows for good ventilation; even in summer, this place is kept at a good temperature and it feels good doing cardio here. The staff there seem friendly enough and they do a great job with the upkeep; both the workout area and the changing room are typically clean, even during busy times. The only complaint i have is that they seem to be keeping the pool closed for awhile; I've been there multiple times over a span of four months and the indoor pool was closed every time. They should at least be transparent about when they expect the pool to reopen with the members. Otherwise, this gym is pretty perfect; I'd be happy to pay a premium to go to a gym at this level of quality where I live. I always look forward to working out here whenever I'm staying in St. Catharines and would happily recommend others to check it out too.

I started here because I wanted a more premium gym but everything premium here seems to always be down or broken. Pool and spa may have been opened for a week or two since COVID started. Men's Sauna down for weeks. They need to understand that to make money you need to spend money on maintenance, upkeep, cleaning etc. Then don't even think about talking with a manager none of them are helpful and come up with excuse after excuse but do nothing and fix/change nothing.

I would give 0 stars if I could. Natasha( who had Patricia’s badge on) and Aadil love harassing guests at the gym. I was coerced into taking unsolicited fitness advise from them and when I refused, they got overly aggressive. Do not come to this gym if you want a peaceful workout. Response to reply from owner: You-all need to leave me alone, I now know exactly the kind of people who work at your facility, and I do not want to come in contact with anyone of you, lest I be harassed again.

Sauna, showers, towels, massage chairs, friendly staff, large cardio and weightlifting space, wide range of classes (although have not tried any yet looks to be good variety) and the gym is kept very clean. Would highly recommend. My biggest wish is if they could stay open a bit later on weekends (even just 1 hour more)- but I understand it’s not too busy at those hours and perhaps it can’t be justified to keep the place staffed at that time. The pool has also been under construction for a while (I think over a year now), but to be honest the other positives of this gym outweigh that fact.

Joined the gym to get into shape and help with joint pain. Half the reason was for the aquafit classes. Since joining four months ago the pool and hot tub have been out of service for 80% of my time as member. I was told they are waiting for a part? It would be nice if they did something for those of us who joined for that feature.

This location of Goodlife Fitness is a scam. This location promises you facilities like swimming pool and sauna but due to some unknown reason the pool is under maintenance(members are not allowed to use it) for more than a year now ( yes you have read it correct it is more than a year). Moreover the only sauna that this location had is also out of order for a couple of months . No one cares.If you ask when the services will be back the frontline staff tells you that a Fitness Manager would get in touch with you later but no one ever circles back with a date. Or they give lame excuses like oh the contractor is delaying , etc etc . But then the question is why can’t you give a discount or slash the rates for this facility when you cannot provide the amenities promised. This location is thriving only because the Niagara Falls location did shut down during the pandemic . This is more or less like a monopoly . Urge the senior management of Goodlife Fitness to take cognizance of this matter and bring in some operational changes for this location. Had to cancel my corporate membership with Goodlife Fitness after 4 years with a heavy heart. GoodLife Fitness is the face of fitness for the Nation. Earnestly request the top management to do something regarding this location. It takes years to gain trust and brand value but it does not take long to ruin one’s reputation. Please treat this as a constructive criticism for this location. People who are trying to chose this location please do so with utmost caution.I don’t think they would deliver on their promises.

Terrible! Do not go here! They say there is no fee to cancel, this is untrue, and if you do just go to the fit 4 less as you’ll really get just the same. Do NOT get the personal training, daylight robbery. The best membership gets you access to everything, most of which does not work, and a tiny, thin towel. You are better to go to a local owned gym that cares about people, sadly half a star is not an option

Great gym, very spacious. I love how it's set up with the cardio and personal training on one side, then all the racks, training, machines, etc on the other, with the pool and change rooms in between. Had a bit of an awkward experience when I was finished at a squat rack and was consulted by a staff that I needed to put the pins/safety-bars back on the floor when I am finished. I took the information lightly, apologized, promised to do that next time as I was unaware, and carried on with my work out. Not sure who on earth made up this rule as this was unheard of for me having had visited at least 10-15 different goodlife locations, and always had good gym etiquette. Asking members to put the safety pins down on the floor is like asking members to put the weights of machines back to 0 when they're done. Just makes no sense to me, please explain? If anything, I think it's more of a tripping hazard and also discouraging the use of safety pins if anything. No other complaints. Probably the best location in Niagara Region I have visited thus far, just 1 bad experience.

Awesome facility. Derek the General Manager goes above and beyond, as well as the staff. Very clean and well kept gym. Open 24/7 now too

Edit 1/13: second visit. Checked in and got me waiting for 10mins to sign additional documents. Wouldn't let me start my workout as if I've been punished or something. The gym was quite disgusting as well at 6pm. I leaning towards resigning. Original review: A bit dated. But clean despite peak hours. The atmosphere is quite laid back. The pool is closed until at least the summer. Roomy locker rooms. Mixed gym, genders, levels, and ages. This is a gym for everyone

I would like to give a huge shout out to Brandon Code! In the last 5 months I have been preparing for a Bodybuilding competition. It hasn't been easy, Brandon has supported me, made me smile, found my keys and has gone out of his way to help me and guide me through the last few months. His smiling face made the tough days better and I was always guaranteed he would make me smile or laugh. Goodlife is lucky to have him on staff and he is now my forever Friend and favorite GoodLife employee!

The fitness classes are great the teachers are amazing the place is clean and the front desk is friendly. The only thing I would like is the dry sauna in the women’s change room to prohibit the use of phones. Twice I went in to relax and twice I was forced to listen to loud music and it’s also goes against privacy policies with cameras on iPhones in a place for relaxation.

Wow just completed 7 private workout sessions with Julia deRuiter a Level 5 Personal Training Specialist @GoodLife Fitness. Julia handled my workout sessions with elegance and professionalism far exceeding my expectations. Julia is very knowledgeable about weight training and fitness as well, she offered dietary and nutrition advice. I would recommend if anyone is considering a fitness program to check GoodLife, there are many different programs to get you started with. And ask for Julia deRuiter, you will not be disappointed. I know I am very happy to have trained with her and will take that knowledge and move forward.

Went to my first barre class today and LOVED it, wish it was offered more often. That and Pilates!!! Choice of Classes could be better which is why I gave 4 stars.

I started going here because I had a muscle spasm so I joined for the hot tub. Unfortunately the hot tub has issues 7/10 times they are closed. Ì like that they have the massage chairs . And the warm pool . Ì love the women's locker room and the private showers . It makes me feel safe . This is hands down a 5 star gym . It's never too crowded . It is pricey but the way I look at it . What do you pay for a meal when you go out to a restaurant? That gets you a whole month at the gym . Ì love love love this gym . Would give it a 5 start if you can fix the hot tub issues .

Great gym, clean facility, friendly staff and everyone there makes you feel welcomed. The only downside is that the pool is out of service and they have no estimate when or if it will reopen and we are paying for that in the membership cost

my daughter gave my bank account information at the beginning, then change to her own bank account and ask them to cancel my bank information in their record. but too bad end up they charge both account with different amounts... very bad account management. be careful. Now i need to talk to my bank to block them.

Plenty of parking, spacious gym with enough equipment that you don't typically need to wait for a bench or weights. Pool and sauna also available, as well as a ton of classes for those inclined. Staff is super friendly.

Nice gym. Loved the aesthetic of the shower, bathroom, sauna area. So clean and modern looking. The lockers leave something to be desired. The cheap metal style and flimsy feeling of the lockers doesn't match the look of the rest of the locker room. Weightlifting areas have all that you need for lifts. Fountain distribution is odd. Water bottle filling stations are not conveniently located and instead you need to exit the lifting area and head down the hall to get to a bottle filling fountain. The Life Fitness brand treadmills are absolutely awesome and I was happy to see they were here too. My normal gym has 6 of them and they have great incline functionality and great handlebar placement. This gym happened to have 2 of them and I recommend getting more.

Called for a "tour" apparently it's still a "the absolute minimum" of a half hour of listening to your membership pitch. I recommend just being transparent on your website. Sounds like the typical time share method. So, since I am not willing to subject myself to that, it seems I cannot look at the facility or try it. Quite an antiquated sales model in my opinion. Good luck to you but I'll be taking by buisness elsewhere.

I signed up with Mario. He is incredibly knowledgeable so easy to talk to and goes above and beyond!!! If you’re unsure of what you want to do just ask for Mario he will take the time and listen and answer all your questions. He is absolutely amazing and an asset to his team and the club .

The best GoodLife I have been to. I live in Toronto and come back home every other weekend to see my friends and family. I always make part of my weekend plans to come here. It is big, clean, has an all female side, and the staff are friendly. I love that it has machines that I don't have access to at my TO GoodLife, and even when it is busy, it doesn't feel crowded. The layout of the gym itself makes sense.

The gym is clean, well-maintained and has all the necessary equipment for a great workout. The staff is also very friendly and helpful, always ready to assist me whenever I need any guidance. One thing that I really appreciate about Fit4Less Gym is their affordability. It's hard to find a gym that provides such great facilities at such an affordable price. It's definitely value for money and I would highly recommend it to anyone looking for a great gym experience.

Decent gym, with all the necessary equipments. Men’s shower/ washrooms are great. Not busy even during peak hours. Would recommend.

Good location, but had an employee that was quite rude when I brought a guest. Gave us no information about a day pass, Immediately started by taking information without explaining what it was for and then sprung the $30 charge on us after we had gone through the entire process. All while looking just plain impatient. Good location with good equipment, but one mulleted employee soured the experience when bringing a guest

Started my workouts here and signed up with a personal trainer. Julia DeRuiter. A level 5 trainer at the St. Catharines Goodlife who went far and beyond to make sure I was on my path to reach my physical goals. She made sure that she listened to what I wanted to achieve. I went for parkour and acrobatics, and if my goals were to ever change, she would ask me from time to time if anything has changed or requested my feedback if there is an area that wasn't working with me, and she made sure she made any changes accordingly. She made sure that I felt accomplished in every session. If I felt anything other than that, she made sure I left that gym crazy sore and tired, which is great when you go through that recovery phase and feel all that hard work she puts you through, and it is very worth it. That is because that's what I asked for. If you ask for something a little lighter or more easier going, she will come up with numerous workout plans to reach that goal, at your own pace. Even if I cannot physically make it to the gym, we get on zoom calls and improvise on the go. The gym might not be around but Julia will always be. She is not only a great trainer but an awesome companion and friend to be around. We not only talk about workouts but also about life, we joke around and she is into changing the names of the workouts to anything funny that comes up during the workouts. We've very silly at times LOL It is also one of the times of day, if I ever have a not so great day, the sessions with her do spark a little light on my day. The day might have sucked but Julia's sessions are a good remedy to get your confidence back and get you back in the game as soon as possible. Word really cannot express how thankful I am for Julia's existence. She continued the work of another trainer I had, and he was amazing. But Julia managed to pick up the pace quick and continued on my journey of that person I want to be in life. Thank you so much for putting me through all the hard work and the good laughs we had. For suresies, I am going to sign up with you again in the near future.

Awful place. Needs cleaning but never is, filthy hairs on mats. Staff mostly horrible not helpful or friendly. But most at front desk are nice at least. Find a better gym. Hot tub never works never fixed its like a hot bath not a hot tub at all. Air con needs cleaning its a health risk, and its far too hot in there to run on the treadmill. Save your money go to a better nicer gym, will be as cancelling membership here asap.

What a great gym. I’ve been a GoodLife member we since 2009. This is by far the cleanest GoodLife I have ever set foot in. In fact I always see staff cleaning machines, dusting etc. plus the staff is super friendly. I am really hoping the pool will open up soon tho

I've been a member of this goodlife location since 2019. Great gym awesome equipment very clean love the layout and the ammendities are top notch. But the real reason behind my 5 star rating. So in the 4 years I've been a member, the staff have typically kept to themselves. Which I'm not complaining about that's fine just not really personable. Until I met Ivy. Always smiling, upbeat positive attitude and friendly would be an understatement! While checking in for my workout last night she says "have a good workout mike" I almost fell down in shock! In 4 years, nobody has ever called me by my first name there. It was so refreshing! I had to let her know how sweet that was of her! Thank you so much Ivy and if the manager of Goodlife St Catherine's is reading this....give her a raise!! It's deserved! Again thanks for being you Ivy!! 😊

Good gym with good but limited equipment especially for how busy it gets. It’s not uncommon to see people walk in and back out 5 minutes later because of how busy it is inside. Once the pool finally opens I can only imagine it will get even busier. Other than the congestion, the staff members are very polite and helpful and there is good quality equipment! Look forward to every visit.

Best gym In the Niagara region, their staff is friendly and helpful. They have a women’s only side which i love, gym is always clean. They also offer lots of classes that are fun!

Cindy’s Group Fitness classes are the best at the gym. She keeps the energy high and is very motivational. She leads by example through her accurate technique to ensure members safety/form. BodyAttack, RPM and Pump/Core are her classes. She is the reason I am back at GoodLife.

Great gym and what I like about it the most is how consistently clean its. I also like how weights (dumbbells and plates) are in their proper spots and not mixed up all over the place. I noticed that staff consistently walking around checking on that on top of the cleaning. This creates a sense of pride to be part of this clean gym so I noticed most people (clients) put the plates back, clean and etc. Keep up the good work guys 👍 This is my new home gym since I recently moved to the area. By far, one of the best 3 Goodlifes I have been to across Canada.

Ryan is the best! He makes attending a BodyJam class that much more inviting. I adore the class but Ryan makes it that much better. He makes sure to personally greet and chat with the participants, motivate us throughout, and entertain us with his amazing energy. Going to class feels like going over to a good friend’s house. Thank you 😊

It is very clean, the staff are approachable and there is a lot of various equipment to use, has a pool and is much larger than expected inside

I very highly recommend training sessions with Roozbeh. I’ve been working out 4 times a week for over a decade with classes, different trainers at other gyms but with this trainer at GoodLife I got more results in 5 months. A very well rounded trainer with lots of knowledge! every session is always challenging but so much fun and motivating when you see results . I love this gym , the staff are so friendly, there is lots of equipment & classes plus this gym is super clean!

Cindy, Pump & Core Class instructor at St. Catharines' Bunting & Carlton location is spectacular. She is always so positive and encouraging. I love that despite the number of times that she teaches the same class program, she always continues to incorporate reminders. Whether it is about bracing the core or letting you know where you might be feeling a bit of the muscle tension, I always feel as though she cares about client safety and well-being. The best is that, though I don't love to work out, I always feel better about giving it my all thanks to Cindy. Keep up the great work and such positivity. Ryan's Step class is so much fun. He makes you actually look forward to the workout. He is super high energy and makes you want to work hard, give it your all to keep up with him. In his class, you are so busy concentrating on the next step combination that you forget that your heart rate is in cardio peak. He prefaces the next combination with small reminder gestures in advance that ensure that you will never miss a step when changing to a new combination. Thanks for always smiling through the workout. It helps to keep me feeling charged up and working hard!

It’s a good gym but fix the pool already, if it was a priority it would have been done.

Unfortunately, I chose not to sign on at this gym. Too many amenities that we would not use. But...the facility is gorgeous and Carli gave me an amazing tour. She is obviously very proud of her job. I was dreading her follow up phone call but she was very professional..absolutely no pressure tactics. Thank you Carli...if my situation changes...you'll see me again.

A massive gym that just makes you want to workout and gives you that extra pump while you’re in the gym. Great equipment and great vibes! The only suggestion I would make is to get heavier dumbbells probably upto like 120 pounds. But other than absolutely love it!

Great Gym , but at least send notifications to members that Gym will be closed on certain Occasion.

Very pleased with the gym and especially the spin classes. Shout out to Sue M. who is a great instructor.

It's a great gym. Weekend hours when I have off days are not very good though.