I was a member at this gym for years. I never missed a payment. The pandemic hit and for some reason they stopped drawing payments from my account. I am not sure why, I assumed because the gym wasn't open they were not charging their customers. They never communicated anything to me so I was unaware. Last month I received an overdue payment letter in the mail asking for 2 years worth of dues with interest on it. No communication ever after missing 1, 2, 3, 6 months, 1 year of payments. Just a bill for 2 years worth of dues with interest. This gym is a cheap gym but this is a terrible way to treat a client. You would think some notice would be given prior to the 2 year mark. Very disappointed in this gym and the way they do business. I cannot cancel my contract because they want me to go in person but they are not open. Also they won't even answer the phone when I have tried to call and next month I will get another letter stating that I owe more money that I cannot facilitate payment on. I cannot stress enough how poorly they are managed and operated. Aside from this the change rooms were never clean, the gym was over crowded and the staff complacent and not friendly. I have would suggest going to literally any other gym.

Truely terrible business practice. I wasn't charged for multiple months through the pandemic, then all of a sudden, they charged me for 8 months of of payments in one month, and then charged me a massive nsf fee when their process didn't go through (because I was not prepared for that charge at the time). After calling they said there was nothing they could do on their end. I ended up biting the bullet and paying the charge. I ended up going in a few days after and canceled my membership (beginning of 2020). Fast forward to a couple weeks ago, they sent me a bill for $457, which it seems I am going to have to pay or else they are sending it to the credit bureau. Judging by the rest of the reviews here, I can see this is not an isolated incident. Highly recommend any other gym than this gym.

Terribly managed gym with very sketchy business practices. I was a member for some time, and cancelled my membership in person amidst the pandemic in November 2020. Randomly in July 2021 my payments to the gym started up again and I was charged month after month for a membership I cancelled. No notice or reason was given why. When I contacted the gym about this issue, no reasoning could be given and they claimed to have no record of my cancellation. Now that I am out of province, they say I must cancel in person only or provide a written letter requesting cancellation of membership (no email or over the phone permitted). As for the gym itself, it was often overcrowded. The change rooms were usually dirty, and most employees lacked interpersonal skills.

Unless you are planning on going to this gym for the rest of your life into the afterlife do not get a member ship. I’ve called and told them I’m no longer in the province and want to cancel my membership every time I was greeted with and apology and promises to fix it. 2 years later I have received an email from a credit collector saying I how 546 dollars. Management is rude unhelpful and quite unintelligent. If you want to get maximum gains I’d go legitimately anywhere else a kids play ground has better equipment.

We learnt our lesson with this gym. They have a very bad cancellation policy, I was pregnant and wanted to have a break for few months but they didn’t put my membership on hold and kept charging me. My husband got a huge bill even through he cancelled through their policy by sending them a letter. They make it impossible to cancel the membership. We are not ever going back there. They don’t deserve even one star

Decent Gym and everything but you are going to be having issues when you try to close your membership. They make it so difficult that it feels like they are intentionally doing it so that you cannot cancel your membership. Employee Bayn even told me as such as he was refusing to cancel my membership. It seems to be a management decision but to save yourself a headache, I would recommend going elsewhere.

Not happy I have to cancel my membership between 9-5 or mail a letter. I should be able to hand off a handwritten notice of 30-day cancellation to any employee working at world's gym while I am there. At no point should I have to rearrange my schedule to accommodate handing off the very same letter to a manager. It's almost as if management doesn't trust their staff working there to be able to process these things appropriately.

Poor service, they will keep charging you even after cancelation. You should learn how to run a business and take care your client.

The customer service is very bad, and they charged me extra fees. When I asked them, they told me that I should have read the contract, and they took $125 from me in order to stop the subscription. When I told them that no one told me about these conditions when I subscribed for the first time, their response was that you should have escaped the contract. In short, the management is cheaters and arrogant employees.

Cancellation policy is a joke. I was told I can mail a physical letter of cancellation or come talk to a manager on a weekday 9-5. So now I have to take some time off at my work because that’s my exact work hours. Or go to post office and send a letter? Just so I can cancel a gym membership.

95% Cardio equipment. So the massive gym is compact to one tiny corner where there are only two adjustable benches infront of the mirrors. Lose half your cardio equipment, put up another wall of mirrors and add more lifting/cable equipment. 170 person capacity limit and only one tiny area where people actually workout. Manager needs to make some changes. This gym is a nightmare

Heard a lot of terrible things when I went to cancel my membership.. they took my yearly payment from my account then two days later charged another 25$… employees are extremely rude when you do try to cancel. Super happy that I did cancel it because I’ve found a gym that’s pretty straight forward, has better machines and friendlier staff.

I have been going there since it first opened. I am over 50 and work out 4 to 5 times a week. I go between 6am and 9am. It is never crowded. The regulars are friendly. Going between 4 pm and 7pm is very busy and I don't bother unless i just want to do cardio. For the price I pay I can't complain except when someone uses a machine in a way that it was not intended. That drives me crazy as some machines then don't work properly. Staff should monitor and prevent that. Rebecca is a manager there she is always so nice and helpful.

Been coming here for a bit over a year. Excellent gym. Very good and upbeat staff. Any broken machines get fixed immediately. Lots of space and variety for workouts. They now have 7 squat racks and 7 spots to do deadlifts which is also awesome. My ONLY downside is that they are no longer 24h, otherwise excellent gym. This is straight up the best gym I've gone to.

Cancelled over the phone during covid … at least that’s what I was told . Wasn’t aware I have been paying for almost 3 years manager was very rude didn’t seem to care at all basically said it’s not my problem and wouldn’t even waver the renewal fee which happened yesterday … never felt so disrespected I hate this gym and there scam policy .. reading more about this gym how it’s happened to so many others … I hope you go bankrupt

Love this gym, it has an old school feel with mostly new equipment. Even the old equipment is kept in good shape though. The only major downside that has recently come up is the new lighting, it's so damn bright and white, it used to be a nicer soft white in there. Great gym! Great staff! Hate the new lighting!

I am very disappointed with staff working there especially cleaning staff. They barricade the showers everyday at 9:50pm with mops and broomsticks and add stickers "out of order due to pipes issues". Is management aware of this situation???. If you guys just don't wanna work after 9 why don't you just close at 9pm? At least we'd know before paying an arm and leg for VIP memberships? WG st. CATHARINES management, you should think about hiring new staff!!! I'm canceling 3 memberships !!!

Works for exactly what I need- a good workout, decent equipment that is always available and friendly staff. My BIGGEST issue is cleanliness ( or lack of), especially in the women's change-room. I have brought this to the manager's attention in the past. Please hire cleaning staff as this may become a make it or break it deal for me ( and others' as noted in past reviews).

I've been to this gym, on and off, for over 6 years. The woman's side needs some serious updating. 2/3 of their floor is cardio machines (when only 5/30 are used at a time), and the rest of the woman are waiting on one cable machine(where the pull down rope is always missing), all the glutes/ leg machines, and 4 arm machines. Over in the separated area, is the "woman's free weights" section; 2 racks, 2 benches, and enough room for 1 matt. Between those 2 racks, there are enough free weights to cover 3/8 shelves. The max of those weights, 25 lbs. If you're a woman, looking for a gym, and a space, I wouldn't suggest here. Sometimes you don't want to be in the bigger gym, with the men. And the space given to women, is atrocious. At this point, I only go there for the hydro beds and sauna.

Been coming here for years, love the night staff! They're always super friendly even if you're there right up until 11PM. Don't know his name but especially the dude with the septum piercing, always nice chatting with him!

If I could give ZERO stars I would. My “cancelled” membership of over 6 years ago has somehow started up again and they’ve been taking auto payments randomly. Differing amounts and infrequent months. And…. They have my key fob from when I first cancelled but somehow it shows I used it to sign in only a few years ago. After speaking with Matt the manager who assured me over the phone that he cancelled it again, I am getting phone calls stating my payments are being declined (because I had a funny feeling I should put a stop payment through bank). DONT TRUST THIS PLACE IF YOU'RE LOOKING TO SET UP A MEMBERSHIP! Pay cash only. Or better yet, find a more trustworthy gym.

World Gym St. Catherines has changed my life not only physically, but mentally. It allows me to take an hour for myself (I have a baby) only gym that offers daycare and without it I wouldn't able to workout.

Good gym, lots of equipment, fair prices. Just didn’t use it anymore so I went through proper procedures to cancel and had no issues. Payments stopped when they were supposed to. I’ll go back if I decide not to be fat anymore. 😂

Terrible service for trying to cancel membership, even during covid. During Covid it was frustrating to see that no one was enforcing masks being worn in the building.

CANCEL MEMBERSHIP AND FILE LAWSUITS FOR DISCRIMINATION FOR REQIRING VAX PASSPORTS ITS ILLEGAL CALL HUMAN RIGHTS BOARD AND COMPLETLY FILE DISCRIMINATION AS THEY SAID BUISSNESSES CAN BE SUED

My favorite gym to lift weights. I really enjoy the atmosphere. The staff are very friendly and it’s always clean.

Awesome gym. Friendly staff, always clean and plenty of equipment to use.

Good bang for the buck if you're not to worried about looks. Great deal for younger men and women to have a space to get active. Meets all my basic requirements. Sauna is finally back open!!

$25 + hst registration fee First & last month's payment in full upfront incl. hst $49.99 + hst annual fee $25 + hst cancellation fee $11, $17 or $21 plus hst monthly membership fee

Great gym. Good price, staff is friendly. It can get a little busy sometimes but the new area they opened up helps.

Nice gym at all. But watch your work out hours, sometimes it's too busy 😉 Made the work out area a bit larger and bright right now, that's great.

One off the worse cym I hed experience with stopping management. I just let you know every one wen you cancel watch the ripped you off did to me for 4 months. And is dyrti cym eny ways is not worth to go ther

I got my membership in this place, when I enter the door, the staff are supper friendly and they great you with a smile and the place are super clean and so much machines to workout on , I don't have enough words to thank this place. I really highly recommended.

Good place for the bros to hang out for some gym sesh 👍🏻👍🏻😳😳

I have had the pleasure of being trained here by Stephen and assisted with things by Matt, both of these gentlemen have made my 2 years at this gym great. I highly recommend this gym for these 2 people alone.