1/5 PULKIT S. 9 months ago on Google • 1 review
Date:
July
11th,
2023
Assistant
Manager-
Doug
(Worst
ever
manager
interaction
and
customer
experience
at
supposedly
best
customer
service
store)
If
there
was
an
option
of
0
or
negative
star,
I
would
have
chosen
that.
This
is
my
go
to
walmart,
because
this
has
most
Indian
stuff
in
my
area.
On
July
11th,
2023
I
went
to
this
walmart
twice.
When
I
went
in
the
morning
they
had
misprinted
tag
on
Google
Buds
Pro
(it
was
supposed
to
be
$259.99
but
$2
was
misprinted
so
only
59.99
was
visible)
this
is
a
mistake
from
Walmart’s
end
because
for
a
customer
it
just
looked
like
59.99
and
I
had
my
hopes
up
and
planned
to
buy
but
late
assistant
manger
(Doug)
came
and
said
that
walmart
doesn’t
have
this
policy
at
all
that
if
you
find
wrong
tag
you’ll
get
a
compensation
on
the
product.
Said
it
was
an
honest
mistake
and
can’t
be
compensated
for
that.
For
this
time
I
agreed
and
went.
Later
at
night
when
I
came
back
to
buy
something
else,
I
saw
that
not
a
complete
tag
was
present
under
same
product
(Google
Buds
Pro)
and
it
was
priced
at
$65.98.
I
called
the
electronic
associate
to
check
and
she
said
that
not
it’s
$65.98
by
looking
at
the
tag
and
I
planned
to
buy
it
again,
but
later
when
she
took
the
product
out
(because
all
electronic
products
are
in
locker
to
which
only
electronic
associate
has
the
key
to),
she
said
that
it’s
259.99.
Twice
in
a
day
I
found
the
same
product
wrongly
marked.
To
this
concern
we
again
called
Doug
(assistant
manager)
and
he
refused
to
even
listen
to
us.
As
soon
as
he
came,
both
the
electronic
associate
blamed
us
that
somehow
we
changed
the
tag
even
though
it
was
in
a
locker,
said
that
put
a
complaint
wherever
I
want
and
didn’t
even
listen
our
statement
and
walked
away.
Walmart
is
supposed
to
be
an
example
of
good
customer
service,
but
with
this
experience
I’ll
give
walmart’s
example
of
bad
customer
service,
bad
management
and
unethical
behaviour.
They
kind
of
blamed
us
for
fraud
buy
mentioning
that
we
had
to
do
something
with
wrong
tags
rather
than
accepting
their
mistake.
If
anyone
from
Walmart
higher
management
is
reading
this,
I
want
to
escalate
this
issue.
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