Dr. Boctor wasn't honest with us that he had missed a piece of bone,our dog had suffered greatly from this had to have another surgery. He is still not the same 11 months later.

Speaking honestly, this is one of the best vet clinics I have been too. I have a reactive dog, he was in a shelter for the first 4 years of his life, so he has trauma. He has been through heart worm treatments and lots of vet visits. As I now take care of him for his normal medical needs, the staff and veterinarians at St. Catharines Animal Hospital continuously show compassion and understanding as well as experience for his stress of visits to the vet. Thank you to all the staff. Keep up the good work!

One of my buddy cats had cancer. Dr. Boctor and Dr. Sam did everything possible to extend her life, but it was to no avail. The support and care my buddy and I received from Dr. Boctor, Dr. Sam, assistants and reception was simply outstanding. I will always be grateful to them.

I wish I read the negative reviews before I went. I'm fairly young and it's very apparent that I love my cat. Meaning I'm vulnerable and will spend whatever it takes apparently... It was discovered my cat has asthma. The first treatment didn't work and I was told he would need a puffer if it didn't work. I went back and explained that, if anything, it's a little worse. They then told me they were going to take ANOTHER x-ray (Which they had already done 3 weeks before) and send it to a specialist to make sure nothing else is wrong because "his asthma isn't that bad"... If he has asthma, give me a puffer, or tell me to go home if it's "not that bad". STOP MILKING ME. (they even added unnecessary charges to the bill and I had to tell them to take it off)

Been going to this vet a long time. Here’s what you need to know: They don’t have a new pet plan that includes all the immunizations and spay/neuter on equal payments. Instead they offer elective shots and spay/neuter. They stopped practicing proactive medicine. I really miss the little cards reminding me it was time for a checkup or something and hope they bring that back. Dr. Boctor is brutal about fees in a way that can’t be explained by previous bad experiences with payment plans. My cat had a $945 vet bill in a life or death situation and I was $20 short until I got paid 2 days later. From other reviews I’ve seen that he has waived much higher amounts than that. So why was my cat marked for death over $20? We had to go around begging the neighbours for a hand out and I felt the care we received was inconsistent with other clients he treated with more respect. Spoiler alert: I paid my neighbours back 2 days later. I’m not sure what the bias was, but with my cat dying in front of me the whole “we don’t want peasants here” attitude was deeply unappreciated. They know their limitations and I appreciate that. My old vet would do an exam and tack on a bunch of fees before referring an animal to a specialist. If Dr Boctor knows you need a specialist, he will refer right away. They’re very compassionate about end of life care. When my elderly dog had arthritis Dr Boctor made a number of smart suggestions for massage, his bed, warm compresses and things we could do during his walks to prolong his life. His breed standard was 10 years and he lived to be 16. When he lost all function in his back legs and he had to leave this world, they offered us a number of options for cremation and burial. Dr. Boctor allowed two of us to be together in the room with him despite Covid. He stayed with us the entire time, and gave us all the time we needed before leaving. He was with us every step of the way. The staff are very kind and helpful, generally speaking. There have been one or two “prickly pears” over the years whom we’ve learned to avoid. Definitely book an appointment as walk-ins and being a new/unknown client may cost you a premium. Establishing a long term, positive relationship with this vet will definitely help you and your pets to receive the highest level of care. The exam fees are very reasonable and consistent. I’ve heard some vets over-charge if you look like you can afford it: this clinic doesn’t tack on fees. They can be overly thorough with testing and that can cost a bit, but that suits my paranoia just fine. I hope my review helped you decide whether Dr. Boctor is your new vet! He is a pretty awesome guy all things considered, and he’s saved most of my pets at least once!

I had dr juilee just recently and she was AMAZING. She gave me hope for my young dog who needs heart surgery, she sent my referral same day and we heard back very quickly. She said she didn't want to send me to Guelph as she "wants a veteran, not someone who's learning" to perform heart surgery on my dog. THANK YOU dr. Juilee for giving me hope, taking the time to explain (with a diagram) my dogs heart, and treating my dog with so so so much kindness 💜 -jessey and ivy

Wow! So impressed with this vet. My 12 year old cat had a large absess on his back leg under his tail and was in a lot of pain. It was after 6:00 near closing and he fit us in right away, even though we had never been there before. Diagnosed him right away, said he needed surgery and would keep him overnight. We thought the surgery would be the next day. About 2 hours later he called me and told me the surgery was done, he was out and awake and doing well! Could not believe how fast he did it even though it was after hours. This is definitely going to be our new vet clinic. I have kittens so we will be back for that. Thanks Dr. Boctor for taking such good care of our cat. My children were crying with joy!

The doctors are genuinely concerned for the pet's health. They are professional and friendly and answered all my questions. All of the staff are A-one. The clinic is spotless. I would bring my pet here for any needs.

We have been going to St. Catharines Animal Hospital for our pets’ care for over 6 years now. Our cats are generally in good health, but our Great Dane, Vulcan, has an extensive medical history and a genetic joint issue. The staff are great at getting us in for same-day appointments in the case of emergencies. We really love Dr. Sam, Sarah and Shannon. Dr. Sam has an excellent bedside manner with both patients and people. He always takes the time to fully explain his suggestions for Vulcan’s care and he knows that I like to do my own research, too. Dr. Boctor is good too, but sometimes it feels like he is not quite as patient or perhaps doesn’t have as much time as Dr. Sam. Even though I may not always agree with their suggestions for food, care, or treatment, or if I choose a different treatment route than what is suggested, I still feel respected as a pet parent who is trying to make informed decisions for my fur babies’ well-being. Sarah always comes out from the back to say hi to Vulcan and Shannon always enquires after our pets’ health, too. Despite the many times our dog has needed testing, surgery, appointments, multi-day boarding/isolation care, he still loves going to the office to see the staff. This speaks volumes to me about the type of care provided by the staff: clearly they are doing a great job. Vulcan feels very comfortable there. I am confident in the care the staff provide and will continue bringing my pets here. Update: October 2022. In the past year, we have seen a lot of turnaround in staff, including a new vet. My pets now only recognize a few of the staff. I know there is a veterinary staffing shortage in the industry, and lately the office seems very chaotic and busy. I try to be very understanding of this shortage and I am always polite and friendly knowing that staff are overworked. I am grateful that this clinic takes emergency cases, that is a wonderful thing! It can be frustrating; however, to be there for a routine appointment and be waiting more than an hour to be seen. When one of my cats had an ear issue recently, it felt like we ‘fell beneath the cracks’ and were forgotten about. I had to call multiple times to get information about the plan for her care and medications. I was told they would get back to me in three days and it took two weeks to be provided with information on how to treat the issue. We still love Dr. Sam, but I’m feeling frustrated lately. Several friends who use this clinic have also started noticing the same issues.

About 6 weeks ago we got a kitten for our little girl because she had been wanting 1 for a long time. We have always had cats in our home and at the time we got our kitten we had 2 other cats-Rusty who was 16 years old and Marty who was 13.Marty didn't care much for Harry (the kitten) but Rusty and Harry became good friends.Unfortunately it didn't last very long because sadly Rusty's age really caught up to him and we had to bring him into this wonderful animal hospital. Unfortunately Rusty had to be put down. The staff at St.Catharines Animal Hospital went above and beyond with everything they did for us. About a week later, in the midst of our heartache, we received a card from them in the mail with 2 small bags of Rusty's fur and paw prints and even his little nose print . Last week we had to visit them again for Harry's neutering and once again they were wonderful and Harry is doing great and is back to his crazy self. I highly recommend St.Catharines Animal Hospital for all your pet care, they are wonderful <3

Brought our dog in Monday with an emergency, staff there was so nice and polite. We left her there two days, called all the time to check in and staff were still polite. They let us even set up times to visit our dog, then it seemed she would have to stay another day and get an ultrasound, so we paid them for it. However during the visit Doctor Boctor came in and said he is confident she could come home and refunded us for that night and ultrasound. After treating our girl like their own and their honest and respect we would never go anywhere else.

This place is absolutely uncaring and their covid policy is unacceptable. Our cat is at the end of his life, and they will only allow one person to the Euthanasia appointment. I was not asking for a funeral procession, simply for my husband and myself to attend to say our final goodbye. I will be taking my business (4 casts) elsewhere. Shannon is the rudest person I have ever had to deal with, and should rethink her career choice.

Would give 0 stars if possible. I used to be happy with this clinic and took my dog here for years, but it looks like things have changed since the last time I was in. I recently booked an appointment for vaccines with my 7 week old kitten. I went in for my appointment on time and was left waiting over 40 minutes in the front waiting area, while my kitten was starting to get anxious in her carrier. While waiting I overheard other pet owners in the room complaining about the service here. Finally, after 40 minutes, a nurse told us that the vet has left the building and asked if we want to reschedule our appointment for another day. Very unprofessional and knowing that my cat was getting anxious, it is so frustrating that they would not inform us sooner. Will not be returning with my cat or dog and do not recommend.

I have been with St. Catherine's animal hospital for oh. I would say a good 11 years now. I have never had any issues. They treat my cats with respect and I see them treat the dogs with respect. They're there for you and I couldn't ask for anything better. Thank you very much to the staff for being as kind as they are.

I was at this vet for a better part of a year. This will be as honest of an opinion as i can give. We had 3 dogs there and one was more work than the other for a variety of health reasons. The vet and staff are all friendly people. They welcome you. It was a good first experience. My issue stems from a couple of things, mainly the attentiveness of the vet and the cost of things from the vet. The vet we had was friendly but very unwilling to really explain anything clearly and if you asked questions, it was like you were the worse client possible. He would answer them, but not without making you feel like you were wasting his time. If you had any questions, outside of an appointment, they would want an exam fee to ask a few questions. On only one occasion were we able to send pictures of something on my dogs paw beforehand. Any other time, for any other reason, even if that reason is in the pets records, they want an exam fee (something, after i called around town, found out wasn't exactly normal but not uncommon). It always felt, to me and my girlfriend at least, it was more about the money than the care of the pet itself. The "exams" that they want you to pay for every visit are a 5 minutes exam in which the vet barely looks at your dog and only talks to you about the issue. It feels less like an exam and more like a way to charge money to ask questions. At $70 per exam for 5 minutes (pretty low in the area, to their credit), that works out to be $840/hour to just talk. The second thing that i have just found out is that the pet with more health issues have 2 types of pills regularly needed costing approx $113 for 45 tablets and $123 for 90 tablets. That cost is substantially higher compared to the 12 vets i called around about. at the vet we choose to go to, the specific cost is double for the first ($113 for 90 instead of 45) and $40 more for the second(it is now $80) and they were not the lowest in the area for our dogs pills. That is a huge difference between the 2 and in additional to first point, it just adds more belief that it is more for the money than it is for the pet. Again, friendly people but if you don't want to feel like your a burden or feeling like they are gouging you for money, i would call around to almost any other vet in the area.

just recently moved to st catherines and my cat started blooding and loosing hair out of no where so we had an emergency. They took us in as soon as possible. Super nice and friendly. would definitely recommend them for professionalism and knowing they love what they do. thanks

This vet is always great! Most often I can see someone my dog knows, when I can’t they are always wonderful vets who take the time to be patient and kind towards my anxious dog. She has never needed to be sedated or muzzled despite being very vocal and timid. The staff is caring and kind, and vets are always honest when not sure and wanting to get a second opinion before moving forward. I do not see needing to get another opinion as a negative since animals don’t speak human, and it’s best to be safe when prescribing medication or treatment. Dr. Zui was new to the practice, and took her time explaining her reasoning for wanting to ask the other vets prior to the follow up appointment. My dog seems to be feeling better on the first treatment prescribed, and is back to her normal stubborn, and mouthy self 😂 Dr. Zui even called to follow up personally part way through the week to check on my dog.

These past nine years, our family companion animals have been superbly cared for by Dr Boctor, Dr. Masoud, and the team at SCAH. It was a blend of bad luck and good fortune that brought us to SCAH and we find it to be the outstanding resource of general pet care in our over fifty years' experience as pet-owners. In fall '13, we moved to St Catharines from Guelph ON (headquarters of this province's veterinary excellence). We had no idea how soon we'd need emergency veterinary help -- our 9-year old Jack Russell suddenly fell seriously ill days after our move, and we called the veterinary clinic closest to our new home. This proved to be the best decision ever: St Catharines Animal Hospital saved our beloved pup's life. Over these nine years, our several cats too have received outstanding care from the experts and support staff: last week (Aug 8 -11), SCAH's in-depth examinations solved the problem affecting our senior lady-cat, and she's recovering beautifully. We cannot say enough about the knowledge, skills, patience, caring hearts, and clear communication provided by Dr Boctor and his team. From profoundly humane medical professionals to skilled technicians and adept admin staff, all SCAH people keep to a high standard in every way. This busy clinic also maintains a warm atmosphere reflecting the united positive spirit of those working within it for our pets' best health.

People there are super friendly but the overall service is just not good. I felt like everything was way overpriced, which is fine, but the service doesn’t justify it. I had papers they needed to fill out and they filled them out incorrectly, so a quick process ended up taking 5 hours. I had to ask for blood test results to be sent 3 times and although I was polite, the third time around the woman on the phone was rude about it and said she’d “send them when she could” even though I expressed I needed them asap, as I had to take my dog elsewhere and we were in the vet’s waiting room. They also didn’t schedule my appointment so I had to go back again and lastly, communication in general has been super poor. I wanted to like this place as some of the staff is good and friendly, but gosh, I just can’t with such poor service.

We had our 17 week old puppies in for their final round of first year shots. We really like the care we receive , from the front desk staff, to the techs who weigh the pups, to the doctor who gave them their shots and a clean bill of health. This is hands down the best animal hospital we have been clients of and we've been with a few, having pets our whole lives. I would recommend st. catharines animal hospital to anyone

Kind & accommodating. Our 9 year old dog had a gnarly lump on her ear that needed to be surgically removed. This is a new vet for us. We had only had one other consult meet and greet appointment, and sadly another appointment for our other dog who abruptly became unwell and recently passed away. After that diagnosis we actually opted for in-home euthanization with another company that was available sooner than their at-home option. All this to say, we put a lot of trust into a veterinary practice that we have not had too much experience to go off of yet. We of course are still feeling sensitive and anxious after suddenly losing our boy. Due to our girl being super anxious and resistant to being poked and prodded (especially with any needles). We requested that we be able to stay to support her in those first steps for sedation & bloodwork before surgery. Our surgeon was doctor Amanda and she was amazing. She greeted us at the front desk, walked us through our options and let us stay in a room with Lulu until it was time for surgery. She took lulu into her own arms and was so loving toward her. When the lumpectomy was complete, the doctor called me personally to let me know how it went and when lulu would be ready for pick up. This to me was a next level act of kindness for the surgeon to call and made a large impact for us. It eased our stress so much and made us feel so confident. Lulu is resting up and we are super thankful for the great, personable service today.

My experience with the clinic has been always good for 2 years. I had my first puppy in Canada going for 2 major surgeries at the same time; I was panicked , the staff were so kind and supportive, they were following up with me and answering a lot of questions. Dr Boctor performed the surgery, it went really well and my puppy recovered well, he is always patient to answer questions and follow up. The other doctors are all very helpful and supportive and always listening and caring. I will always recommend St Catherine’s Animal hospital.

St. Catharines Animal Hospital is a great place to take your pets for quality care. I have been taking my pets here since 2019 and have found staff members in all roles are compassionate and professional. Dr. Boctor is a skilled, dedicated, caring, and hard-working veterinarian who is also patient, kind-hearted, and understanding. These attributes are very important to me and are extremely appreciated. One of my elderly cats recently underwent surgery due to a complicated condition. Dr. Boctor's surgical competence has most assuredly given my cat more comfort and more time and for this I am so happy and grateful. Important also to the smooth running of this animal hospital are the receptionists at the front desk who are always polite and friendly, and who do their utmost to help facilitate the needs of clients and their pets. I wouldn't hesitate to recommend St. Catharines Animal Hospital and I give it a five-star rating!

I was so up set when I knew that Dr. Boctor is no longer working there and he left suddenly.but I like to change my review and give him all possible stars . My family has been receiving the best care from Dr. Boctor for over 15 years . He has been always knowledgeable and transparent . We brought multiple pets to St. Catharines Animal Hospital in emergency situation and Dr. Boctor always there for us to assure us that he would do the best with his team . At least on two occasions , he would stay after hours to do emergency surgery on one of our pets . I wish him the best but I wish to know where he went to follow him .

This is one of my best veterinarians I deal with .My sister always take her dogs there since they were puppies. Dr Boctor is very knowledgeable, polite and respectful. I like his attitude and being serious about treating her animals . He saved my boy last week from serious illness Thanks for taking care of my boy !

They are the best care giving animal Facilty that goes above and beyond to provide the best care. My dog Sadie was poisoned their quick response and continued daily care is why she is alive today . I can’t say enough about them. Thank you so much Lyse Moreau

After our first visit, I’d give this a five-start rating based on the care, knowledge, communication, and cost of getting our cat examined. Dr Gokhale was very through in outlining a the possible ailments, and what we’d be looking for with the test results. Blood and urine work were the two diagnostic procedures, but she wasn’t pushy to get both done. We went over the blood results and and came up with the treatment plan - a simple diet change. The bill, though expensive, was palatable, and the cat has had an improvement in the few days so mince the visit.

Great staff, wonderful hours and reasonable pricing vs other vets. They take wonderful care of my two cats and my dog. I was particularly happy with the care my dog received during his recent eye surgery.

I love everything about this animal hospital!!! My cat is a typical grouchy angry cat and when he needs to be seen it is horrible. Drs and staff are always so patient. Everyone is always available to address my concerns. Much appreciated when my cat and I are under stress. Thank you all for great customer service. Always pass on my feeling when anyone is looking for a vet!

Amazing! My cat was on my upper deck when a neighbors cat hopped the fence and ran up the stairs to attack my senior sphynx who was catching some sun. She was pretty bad and unable to walk. My regular vet was closed so I Googled vets that were open. This vet closed in 15 min but stayed open to see my cat! The staff were so kind and the vet was excellent with my girl. I cannot thank you all enough ❤️

Please never go to this vet! This vet does not care about anything but the money. They act like they have never treated an animals before. The people at the desk are very nice but all 3 “vets” I have seen have been horrendous. I can’t believe this place can stay open with how little knowledge they have on animals and how to care for them. They like to traumatized animals for fun. Also, when feedback is given lies and excuses are made and they will not take any accountability for their incompetence. Also, they have video recordings in all the rooms but no audio and their “whiteness” are other employees. This is very convenient for them as there is no way to keep someone accountable when they lie and only use people who will obviously side with them as they don’t want to lose their jobs. They also falsify vet records and give out confidential information freely. I am so disappointed with the treatment I have received at this vet and will never be going to this vet ever again. If you care about your pet do not bring them here. As I have been reading other 1 star reviews I am horrified about what this vet clinic has done and I can’t believe I ever went to this clinic. Their replies often are breaches of confidentiality which under The Collage of Veterinarians of Ontario should be reported to Privacy Commissioner of Canada. The clinic also only replies to bad reviews and shows no care for any positive reviews. *Response to Reply* Please note that the clinic is not sorry and does not care how horrible they treat people and animals. Their response is just to make themselves look good and it is the same exact answer they copy and paste for everyone that brings light to how horrible this vet clinic is. What’s the point of even replying when no effort or care went into it? All I received was attitude, discrimination and excuses when I spoke with the staff directly so there is no way to give this clinic any short of feedback.

Typically this vet is rather professional least most of the staff, though when I spoken with the vet and even some of the staff asking questions about my cats state they get dodged or strange responses. I have three cats and was told for my male to get his teeth done, no problem, then get quotes of cost.. I understand it's significantly costly to do cats teeth get told to do a loan with petcard. No worries. I have a female domestic shorthair as well and was told to put her on diet sure will do so. She had significant weight loss which was of no fault to the vet or anyone else though obviously she losing 5 pounds and then to the point you can feel her bones is rather alarming. I asked the vet if it was normal to feel the spine and bones was said that it depends on the breed...your bloody kidding me right? Then upon further examination he explained she was dehydrated and needs to get tests done sure I will do them..well let's charge you obscene amounts of money to do tests and stuff and add charges to taking blood work of a cat and having to sedate a passive weak animal. Hah unbelievable. I was recommended again to get a loan. My cat also had a rash and irritation and bloating the vet flailed to mention these things to me too and atop of this was told she was not keeping water at all. The list goes on..needless to say if I can swap my animals I will be doing so at the risk of their well being.

I have been going to this vet for about 4 years now. I saw a new vet at this clinic today, Doctor JP, and he was incredible. My dog really doesn't like going to the vet, but Doctor JP made this the easiest and quickest vaccine appointment I have ever had. He explained everything, was amazing with my very large and scared dog, and the whole thing only took about 10 minutes. Fastest and easiest appointment ever. All the staff at this clinic are great, and will treat your fur baby well. Highly recommend to all!

I had already taken my kitten there. good service. Yesterday it was a new vet who attended us. I loved her. Super empathetic and professional. She was outstanding.