I was referred to St Catharines Physiotherapy by my surgeon Dr Kreder from Sunnybrook Hospital as preparation for hip replacement. I called St Catharines Physiotherapy and was directed to leave a voicemail - which I did. After waiting for a call back for over a week I decided to call again. This time I was connected to a call centre that books appts. I had to speak to 2 different call centre representatives before finally being connected to one of the St Catharines locations. Once again I had to leave a message. I received a phone call - unavailable to take it at that time - and was left a message that they were not running the program due to COVID. Part of the GLA:D program is a group session - to provide motivation. I get it. But the national GLA:D site says that if a person is active (which I am - think home gym 👍🏻) then one on one sessions are available. In the message left by St Catharines Physiotherapy there was no concern, questions or offer for alternative than a group session. Overall my impression was very poor. I will let my surgeon know so that he does not refer his patients there. Follow-up..... Manager called me and offered first appt for free. I left the appt feeling discouraged. 3 things - 1) If you need standard physiotherapy support this clinic can likely provide that. If you need any higher level of direction / physiotherapy than move onto a different clinic. Do your research. 2) If you are looking to participate in the GLA:D program - there are three other clinics in our area that offer the GLA:D program. 3) Always look for someone that is willing to do the work to champion your desired outcomes - understanding that some outcomes are not always attainable. But if other professionals are saying they are realistic outcomes then move on to someone that is willing to champion you. You need the right person in your corner in order to succeed. Still rating them 1 star.

My son had surgery 2 years ago. He has been seeing Jessica at St Catharines Physiotherapy ever since. Both the staff and Jessica are incredible. Jessica is so patient and really takes the time to understand her patients. We couldn't ask for a more welcoming place for him to heal in. We are forever grateful for the staff for always being so incredible. And to Jessica, you literally helped my son walk again. I can never thank you enough for that. Your patience and kindness towards him was amazing. You never gave up on him and always gave him so much confidence in himself. We will miss everyone here greatly. It's been a long journey but I'm so grateful we has st Catharines Physio to help us along the way.

Jessica my (PT) was a lifesaver when I wrecked my knee at work in Feb. 2022. She was fantastic to work with before and after my surgery, great conversations and encouraging me along the way. I looked forward to my appt's with her and the gym staff, everyone was so helpful and friendly. The ladies at the front desk were fabulous at scheduling my appt's and very accommodating. I would highly recommend St. Catharine's Physiotherapy to my family and friends !!!

The staff and service was stellar. There was always a warm welcome from the admin at the front desk, the clinic was clean, tidy and convenient located. Kristee at the front desk kindly helped with forms and benefit submitting. I was paired with the physiotherapist Kim Talbot who explained in more detail what the orthopedic surgeon breezed by and the exercises she recommended helped me strengthen my ankle and shockwave treatments help with the pain. Highly recommend. Hopefully I won't need Kim again but will return should I need it.

St Catharines Physio has an amazing team of professionals! Jessica guided me through physio after an anterior hip replacement- with care, compassion and a wealth of knowledge. She was able to answer my many questions, tailor a program to my specific needs and get me back walking confidently and pain free. Jessica explained exercises and results each visit and always put my mind at ease. Eric, Hanna and Jennifer were also great assisting with my recovery. Front desk ladies were always friendly and helpful too. THANK YOU ALL VERY MUCH!

The physiotherapist was very knowledgeable and my foot problem had quick results. Personalized exercises with printed instructions showcase effective care. Additionally, the cheerful and understanding staff adds a nice touch to the overall positive experience . As a patient, I feel that the staff is caring and the clinic values expertise and patient’s satisfaction.

I recently had an a physiotherapy session with Lora, and it was truly exceptional. Her expertise and attention were impressive from start to finish. The office staff were also quite helpful in getting me in on short notice. Most importantly, the exercises I was prescribed worked add got me back to normal quickly. Thank you for the great experience!

I couldn't have made a better location choice. I am one of those people that pays close attention to service details. The staff members are incredibly warm and skilled at making you smile. Everything is thoroughly cleaned and disinfected after each visit. Miss Lindsy has been my physical therapist, and Jenn has been in charge of performing the exercises with me the majority of the time. They played a major role in my rehabilitation! Many thanks to the staff at the Physiotherapy Centre.

Thank you so much to Eric, Jennifer, the front desk staff and everyone at the clinic for the excellent care I received during my recovery from injury. Eric’s physiotherapy knowledge and practical advice is commendable, and Jennifer always had a kind word to keep me motivated. Although my journey with the clinic has ended, I would highly recommend it to anyone looking for sound, professional care.

If you are looking for a good place for physiotherapy I definitely recommend here! Laura has been so amazing and has helped me so much. She will do proper assessments and is very knowledgeable. Highly recommend!!

Everyone one at this facility is a professional from the receptionist to the therapists. My therapist Laura was extremely knowledgeable. She thoroughly explained my issues and how we would treat it. The results surprised even me. I'm back to 100%

The administration staff are very friendly and helpful. Very professional. My physiotherapist Lindsay is absolutely amazing. Very knowledgeable and is great at explaining stretching and strengthening techniques. I trust her and I know that she is working hard with me for my best outcome during my recovery.

The staff at this center are genuine and respectful active listeners willing to help you! Laura (physiotherapist) is amazing! She is very knowledgeable and goes above and beyond for her patients.

Laura Dickie helped me get back to a happy and healthy lifestyle. She taught me how to strengthen my shoulder when I got injured at work. She made me feel like we were family from start to finish, she was so amazing. The friendly staff greet you at the door and is there to help with all needs. I recommend it to everyone I know! Thanks Laura Dickie...

I had the most positive experience at St. Catharines Physiotherapy. The staff were knowledgeable and professional. They listened to my concerns and implemented exercises and encouragement in order for me to regain mobility and reach my personal goals. I had the opportunity to work with four different staff during the weeks that I was there and each one of them contributed to my well balanced physio program. I can't say enough about Laura, who oversaw my plan and helped me throughout the whole process. It was the best physio experience I have ever had. I don't plan on going anywhere else from here on.

I brought my grandma for her first appointment with the lovely Laura to address some vertigo symptoms and I was absolutely blown away by the entire experience! The ladies at the front desk were very welcoming and kind during both check in and during payment at the end. They were professional and nice to everyone I saw them interact with. Laura Dickie showed my grandma such warmth, love, kindness and made sure to keep her comfortable and laughing through the whole process. I could not believe how truly amazing Laura was while interacting with my grandma and also with fixing her vertigo symptoms. It felt like we were just visiting with family or an old friend. My grandma left feeling 100% better and had the biggest smile on her face. She spoke of Laura’s kindness for the rest of the day. Thank you Laura for treating her like family. I appreciate it more than words can express!

Everyone at this facility was super helpful, friendly, knowledgeable, and accommodating! Lindsay was awesome to work with. I had a great experience and will definitely be going back if I'm ever in need again... knock on wood.

I have tried many times to convey my 5 Star pleasure and rating of the services that I have received over 2 sessions in the last 8 months with an amazing staff. I will try one more time to praise and thank every aspect of the service and attention I received over two issues. First treatment involved rehab from left knee replacement. Second treatment was for arthritic pain in shoulders and lower spine. From first appointment making and excellent front desk attention to scheduling and therapy treatments this was a five star experience. The whole set up starting with Laura and her assessment was so professional and personal. From there, the follow up with the assistants was incredible. They were creative, knowledgeable, friendly and patient. The print out follow up of the new exercises were a huge part of the successful process. It was motivating to go home with homework! I can not praise or thank the entire staff involved enough for the progress and confidence I have in moving forward. Thank you. Sue Fountain BPHE ‘63 UofT 60 year Grad.

My favourite physiotherapy facility hands down. Each therapist is incredible in their own way. I have visited this clinic multiple times over the past 5 years due to car accidents I’ve suffered from and each physiotherapist, massage therapist and clinic worker I’ve encountered has been phenomenal. Kristee at reception has been a wonderful help to me over the years and continues to be every time I visit. She and many of the occupational therapist and workers I don’t know the titles of have become very comforting kind faces to visit and everyone in this clinic is just wonderful! They have taught me techniques I never got from other physiotherapists and their equipment is tip top! I highly recommend visiting this clinic for any of your physiotherapy needs. Kristee, will take great care of you! And so will Kim, Jessica, Austin, and anyone you meet there!

Walked in with lots of pain and limited range of movement. Thanks to Eric and Jennifer, their expertise and direction, I was able to do the exercises properly and get back to normal. I left on my last day totally pain free, relaxed and thankful for the excellent team at the St. Catharines Physiotherapy Centre. Wishing you all well.

Had a great physiotherapy experience here! Everyone is very welcoming and kind and trusting! It was very bittersweet to leave once my physio program has shown it was working for me. If I do need physio again in the future *knock on wood, that I don't*, I know where I'm going!

Great rehab centre! I didn't have much hope for my shoulder to heal, but I was wrong! The staff were patient, helpful, & knowledgeable, and my shoulder has healed more than I thought it would. It was a pleasure to have my injury treated here, and I would recommend this centre to anyone else, in a heartbeat.

Thank you Laura Dickie for your care, knowledge and encouragement. my knee injury was really frightening and your expertise has me believing I can get back to regular activities. Your persistence to stretch was not always comfortable but results were encouraging. I am continuing with the exercises suggested and I see improvement daily. The staff work together and care about each individual. The facility is clean and Covid protocols are followed closely. I always felt very safe.

I cannot say enough good things about the people and care at St. Catharines Physio Centre on Carlton St. From the kind, helpful and ever patient receptionists (Christy and Ashley) to all of the therapists, especially Jessica Duchene. what started as a horrible experience (getting injured) turned into an amazing one. My therapist (Jessica) was kind but firm when I would get whiney about more exercises, which is what I needed. We also had great chats. I will miss everyone there. They have all been part of my life for the last year. But they told me I could come visit anytime so that is what I plan on doing. I highly recommend St. Catharines Physiotherapy on Carlton Street to anyone who needs any kind of physio therapy.

I went to St Catharines Physiotherapy Centre after being referred by my Dr. Met with Jessica she gave me all the exercises for my back and hip that I needed. She was very professional and yet friendly. I highly recommend this location. Well done Jessica.

My own experience with st Catharines physio has been a good one. The physiotherapist I had was very encouraging, they really listen and help you when your feeling down.

Greatest physio therapy sessions I've ever had. Working with Eric and Steve I believe helped my recovery progress faster than even I expected. The receptionists are amazing and always have a smile on there faces, as well great with reminding me of my appointments 😅 This Physio Centre accepts blue cross! Thanks for everything!

Was referred to St. Catharines Physiotherapy Center for lower back injury. A very clean, well organized and very professional. Very respectful. Had Lindsay as my therapist. She is awesome. I was up and back to normal within a few days. She knew exactly what to do and very knowledgeable about how to help immediately. Then showed me exercises to help me strengthen my back and core to prevent it from happening again. I would recommend this place and Lindsay to anyone who needs help.

I'm extremely grateful to Laura and Aleem for helping me through my recovery from my concussion and whiplash injury. They truly demonstrate genuine care for their patients. As opposed to my previous physiotherapist (at a different clinic), Laura gave me a constructive and customized recovery plan that included concrete tools, strategies and exercises that pushed my recovery forward. My vision and vestibular and whiplash symptoms have greatly improved because of the home exercises she gave me. The acupuncture she administered did much to relieve my neck and shoulder pain from my whiplash injury. Aleem is a wonderful occupational therapist, I can't recommend him enough. His positive encouragement and the concrete tools he gave me helped me to get back into living my life again. No more wearing sunglasses everywhere, I can see the light again. Thank you both so much. Also shout out to Eric for the whiplash consult and for passing me on to Laura. St. Catharines Physio is full of caring and dedicated health care professionals.

Have been to St. Catharines Physiotherapy Centre for two injuries. I have left feeling great both times. I felt that he staff genuinely cared about my recovery, and they were very knowledgeable about my injury (knees).

I don't often give 5* for a review as I usually think there's always room for improvement. However, I really had a sense that everyone took a real interest in my health and progress. They were encouraging and supportive. I saw great gains while using the program OHIP allows. It was well worth it. Thank you everyone, but especially Jessica & Arron.

Hands down the best place to go no matter your injury. I wouldn't be walking today if it wasn't for the amazing team here at PT! Thank you every one for everything you've done for me during my recovery!!!

Thanks to Laura and the whole team at St. Catharines Physiotherapy Center for helping me walk again after total hip replacement. Everyone there is very nice.

Absolutely recommend the outstanding team at the St. Catharines Physiotherapy Clinic. Front end staff are efficient and enjoyable to deal with, always leave with a smile. My Physiotherapist Lindsey was amazing and knowledgeable and put me on a path to recovery.

This place is amazing, from the Physiotherapists to the kinesiologists to the reception staff! I only worked with a handful of them but every time I came in I felt very welcomed Laura and Jennifer are amazing and I highly recommend coming here for your PT, as I hit the 6 week mark of Physio my knee is at 115 degrees bent of 120 and my knee is basically touching the table, if you're starting out your PT journey, do the Physio and keep consistent and you will be back to normal very soon!

I came in 2 months ago after neck surgery with very limited movement in my arms. With Jessica Duchene's knowledge and expertise I made tremendous progress. It was Jessica's encouragement and positivity that made it possible. THANK YOU!!!

Lindsay was helpful in countless ways! She gave me exercises that have dealt with several chronic pain issues for which I didn’t even know there were solutions. She also helped me understand a neurological response that I’ve been waiting 20 years to understand. ! I would give six stars if I could.

I am thrilled to leave this review! I am Jessica’s patient. My friend recommended going here as I was frustrated and reluctant to go to the physio place that I did in the past as I was not being treated sufficiently. Jessica respected me and really listened to my concerns and 100% has helped me in getting moveable and pain free! Thank you, Jessica! Any staff I dealt with there was friendly and awesome! Highly recommend!