1/5 Brianna B. 2 years ago on Google
If
I
didn’t
live
3
states
away
I
would
sue
them.
We
booked
over
a
month
ago,
got
an
email
24
hours
prior
to
checking
in
that
due
to
Covid
they
stopped
offering
some
amenities
which
was
fine
until
we
found
out
it
was
the
pool
and
breakfast
which
is
the
main
reason
we
booked
here.
I
tried
to
call
to
cancel
our
reservation
at
least
4
times
throughout
the
day
and
nobody
answered
the
phones
until
after
5PM
when
they
told
us
the
cancellation
window
had
closed
at
4PM.
Had
they
notified
me
of
this
upon
booking
I
would’ve
had
time
to
cancel
and
book
elsewhere.
The
manager
refused
to
allow
us
to
cancel
without
paying
the
$85
cancellation
fee.
I
said
I
have
proof
of
my
outgoing
calls
that
I
tried
to
cancel
multiple
times
today
but
nobody
answered.
She
didn’t
care
and
said
“it’s
right
in
the
itinerary,
we’re
not
scamming
nobody”
as
if
this
is
a
common
occurrence.
So
since
this
hotel
screwed
us
we
had
no
choice
but
to
stay,
only
hotels
left
for
a
the
weekend
were
in
the
$250+
a
night
due
to
a
big
hockey
tournament
in
town.
I
don’t
even
know
where
to
begin
on
how
filthy
the
hotel
room
is.
The
bed
and
plastic
sheets
are
horrific,
they
gave
us
3
flat
pillows.
There
was
disgusting
saucy
peanut
butter
looking
stuff
splattered
on
the
wall
and
what
looked
to
be
mold
on
the
ceiling.
I
gouged
my
leg
on
a
chair
that
had
a
metal
piece
sticking
out
of
it
when
I
tried
to
open
the
window
to
let
out
some
of
the
stench
in
the
room.
In
Mackinaw
City
there
were
hotel
owners
scamming
customers
in
the
recent
past
that
were
caught.
I
hope
this
hotel
is
also
caught
because
it’s
so
wrong
and
unethical
what
they’re
doing.
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