We took a double COVID19 test ahead of our trip to Greece. Excellent service and on-time results after 1 day. The price of course is much higher than in Greece (60€ - 600SEK) but in case we need again a test in Sweden, we will definitely do that at SinaCare. They also offer an in-house sampling.

Sina Care messed up and because of this we missed our flight. From start it felt unserious. When we arrived the nurse that opened the door had no idea me and my friend were coming eventhough We had an appointment. When we were supposed to pay the amount on the invoices were wrong and we had to call back numerous times to get it right. When we finally recieved our results after 22pm the night before departure it is not possible to reach anyone and the ”personal-number” (social security number) is wrong on one of the tests. When arriving at the airport at 05:00 we are not allowed to board our flight because of this error. We probably tried to call 50 times with no answer and finnaly had to reschedule and go home. Around 10am the doctor calls with a very blunt attitide and says ok I made wrong. After long talks and even geting threatened from the doctor who finnaly says ”ok so I will cancel your tests so you can not fly tomorrow” (we were reschedules to the day after) because we were trying to get Sina Care to understand that we are loosing a whole day at our destination, beeing charged a penalty for late check in at the hotel and we wanted them to pay for damages to loosing out on a full day of work. At the end they refunded a test and a half and a cab ride. But still we lost a full day of work, were obliged to pay for a venue that we had booked and the company did not for a second thought of refunding for these losses. We will NEVER use Sina Care again and if you for some reason are thinking of using them for a pcr test and time is pressing I would recomend you to reconsider and use somebody else. This was the worst experience ever.

I went to sina care for a covod-19 medical certificate for travel, to visit Greece in Sept 2020. All good and shiny until I got there. It was not a clinic, but a public rentable space and the person that received me was on the phone, didn't even saif "hi, welcome" or so (they had to pick me up, as it was a secured entrance. Then went into a small meeting room where the 'nurse' was waiting. She didn't speak very well english, but we got along. When she took the sample from my nose, it was really bad, it was downright aggressive, she pushed to much the stick into my nose and I could barely stand it! Tears started poping in my eyes, I could feel that stick sooo far in my nose... really bad. My boyfriend took the same test somewhere else (no, I could not go there as I didn't have a personnummer), but for him was okay, they didn't vandalize him like in my case. My nose was so sensitive, even to air, afterwards. So not too much "care" from sina. After this, they were supposed to invoice me via message, in 2 hours or so.. but 4 hours later I didn't get any message. I called them, and then the support center sent me the message. Ok, covid test paid. The next day I was supposed to receive the test result along with the certificate. This shoulf have been on a Saturday, as Sunday in the early morning I would fly to Greece. I have told them a few times, quite insisted to be honest, to be very attentive to my test as it's really urgent and I seriously need it as I cannot go to Greece without it. They said to not worry, I will receive it no later than 10, 11 o'clock Saturday evening. Ok. I DIDN'T RECEIVE IT UNTIL 3 IN THE MORNING!!! I WAS UP ALL NIGHT!!! AND, on top of that, who the hell sends certificates at 11 o'clock in the evening? On a saturday? It does not say "profesionalism", nor "care"! I should have slept that night since I had a 4 hour flight in the early morning and a long day ahead.. but no.. I had to wait for the certificate from sina.... VERY BAD SERVICE! Not to say... at 3 in the morning, they were asking for a copy of my passport... even though, when I spoke with the callcenter guy initially, I offered to send it and he said that it's not needed. They need yo really focus on the customer experience part.. I am not givig 1 star because they still gave me the certificate... but the service itself.. disastrous! This was my experience with sina care, never again! And DO NOT RECOMMEND!

They answered all my questions and helped me to find the correct information for my trip. I had two times test with them and I am so satisfied with them.

AMAZING CUSTOMER SERVICE. Could not thank Sina Care clinc with words. Very quick, very efficient and the customer care is out of this world. He made the impossible possible.

Best service ever! They help us from the beginning till the end. Thank you very much for everything

Sina Care is a highly recommended establishment. Reliable and attentive staff, always make you feel at ease and in professional hands!

Great service, fast secure and their people were very responsive. Will always deal with them

Excellent service delivery.. Top notch service and Excellent customer service. I will always recommend this service of Global standards.

Travel certificate Covid: Excellent work, excellent comunication, totally recommendable!