1/5 Nicolaj Z. 1 year ago on Google • 3 reviews
Went
to
Madrid
TapasBar
to
celebrate
my
sister’s
birthday.
The
visit
unfortunately
left
a
lot
to
be
desired.
While
the
food
was
decent,
the
service
was
absolutely
terrible.
It
was
very
disorganized
and
we
ended
up
waiting
a
ridiculous
50
minutes
to
receive
our
food.
When
they
finally
brought
it
out
several
items
were
still
missing
and
we
had
to
remind
the
staff
a
number
of
times.
Even
worse,
it
took
30
minutes
for
the
staff
to
refill
our
water,
which
is
a
basic
expectation
that
should
have
been
taken
care
of
much
sooner.
On
top
of
that,
we
asked
three
different
waiters
to
bring
us
another
can
of
sangria,
but
it
took
a
whopping
40
minutes
for
it
to
arrive
(during
which
all
of
us
were
sitting
with
empty
glasses).
This
showed
a
complete
lack
of
communication
and
coordination
among
the
staff,
and
left
us
feeling
frustrated
and
ignored.
We
could
tell
that
the
staff
knew
they
had
messed
up,
but
their
attempts
at
compensation
were
woefully
inadequate.
On
a
bill
of
3,700
SEK,
they
offered
us
only
a
jar
of
olives
-
hardly
a
satisfying
resolution
to
our
frustrating
experience.
Overall,
while
the
food
was
decent,
the
awful
service
and
disorganization
ruined
our
dining
experience.
For
a
tapas
restaurant,
we
expected
the
food
to
be
served
relatively
quickly,
but
unfortunately
we
ended
up
waiting
an
unreasonable
amount
of
time
for
everything.
We
left
the
restaurant
feeling
disappointed
and
frustrated,
and
it's
a
shame
that
such
a
potentially
great
dining
experience
was
ruined
by
poor
service
and
organization.
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