Do not go to The Mines branch! I just went there to try out an offer facial and had such a ridiculous experience with the Manager and two of their staffs. The facial process was ok but once after the facial, I was treated with these 3 people and kept forcing me to sign up for more facials. I was being brought to a room and kept being forced by 3 of them to buy more facials. After rejecting for more than 10 times, they continued to force. They even insulted and say :"I know u won't sign up for Rm200+ facial, u can sign up for Rm78 facial." Insulting customer and looking down at them to not being able to pay. Worst experience ever! Rude, no respect and even insult customer. Give free also won't go back to The Mines branch! 😡😡😡

Super bad experience during the first trial. The consultant trying to hard sell on signing up the package before undergo the facial. Simply touch and go during the first trial facial session. Totally no idea what does first trial mean given to their customer?! Highly not recommended!

Thanks for the birthday surprise Vinky n team! I have always enjoyed my visits here. It's a satisfaction to see improvements on my skin with friendly n warmth service from all the staffs. Say bye bye to make ups 😉

The service was so excellent. I was greet by Ms Joey at the beginning. She so helpful in recording my details. My consultant was Ms Mic Chin. She was so good advice my skin condition. She also knowledgeable and her treatment was excellent. My skin now in good condition. Thank you so much Ms Mic Chin. Will follow your advice!

Unprofessional.. Not punctual at all.. Dont take rm788 package .. it makes the face condition more worse.. Not worthy at all

Great service. All staffs are friendly and professional. I enjoy having treatment here.

The trial session proved to deliver as promised. The service was very punctual and without any hiccups. In short, it was a good use of my time.

The service is very professional and all staff are very friendly. Especially Ms Tress, she will explain the condition of my face. After the treatment, my facial acne has improved and the effect is very satisfactory.👍👍👍 It is recommended to everyone.

Having no. of years service with NY skin, The Mines. They have improve their services, skill,techniques, equipment and atmosphere from time to times. Their service is excellent and pleasant. They having skilful technique and professional knowledge. Result is visible too. I have been having regular facials with Vinky for the past few years. I love the whole experience and she is great at her skills and makes the whole experience a complete pleasure and I get to completely relax which is a great plus. I would highly recommend Vinky as consultant, thumb up on her skills and for those seeking a skin solutions may give a try and visit at New York Skin Solutions The Mines.

Grateful to have Ms Vinky as my consultant as she guides me step by step to understand my skin better. She even provided me with her personal contact number so that I can contact her anytime when I have doubts while using the products. NYSS is a friendly and comfortable place to visit. My boyfriend comes with me and have his skin treatment done here as well. The parking fee in the mines is also cheap. Looking forward my next appointment 😊

Really recommended for treatment ur skin here!! My skin become better and more healthier than before. Their services also good. They will guide u from zero till end ur session. So last month they have a lucky draw & my ID was the lucky one!! Thank u so much New York Skin Solution The Mines! Much love xx

Very good experience in new york skin solution, truly satisfied with the treatment

New York Skin Care was fantastic. I had the most amazing day (day in a month) with New York Skin Care which is extremely knowledgeable and experienced in skincare products. It was so enjoyable to get the skincare treatment here and to understand how choose the right skincare products. all the staff here are friendly while welcoming my presence.service here is also very satisfying where new york skincare staff will keep me informed about the appointment the day before. I cant imagine there could be a better skincare services other than New York Skincare.😍😍😍😍 🌠🌠🌠🌠🌠

Good experience highly recommended

Bad service.. Not professional at all.. Not punctual .. Regret taking 788rm package . It makes face even worse . Even u go on time for appointment .still u hv to keep waiting . Worst experience ever

First time visit to here, the services are excellent. Especially Ms Vinky, she is superb nice and the way she explain all the products and services is clear for me. After facial treatment, my face looks young and beautiful. New York Skin Solution this brand makes my skin to become healthier and younger. Recommended to everyone!!!

Very profeasional consultant-Jin, love her service so much~~~!

Amazing facial treatment with immediate result. You are the best NYSS.🥰❤️🥰

Good first experience but you will probably regret afterwards. I went on to try their Rm38 first trial and immediately they try to sell me some I don't know what add on thingie (see, I don't even remember what is that) saying that it will add more good effect to the facial. I refused. The add on thing itself is like Rm140++ if not mistaken. Don't (no need) to add that. My face actually got really radiant, hydrated and mosturized after that trial facial and the effect actually stayed for 2 weeks (this I have to be honest). They have individual cubicles and the one I was in has own private sink, it feels really private and comfortable. Very clean too. My first time service was more than pleasant. That trial facial was miraculous (3 hours - including all the waiting and skin analysis, consultation, the actual facial, and finally - the selling part). I did not hesitate to sign their 788 package. Second time I went with my husband. He too enjoyed the service and signed up. But the thing is, from my second visit, I noticed the facial was way too different, and I can literally see many whiteheads like floating on my nose. I honestly do not feel the extraction part was done throughly. She did it briefly and feel like she's rushing. I asked the therapist and she said it is normal, the effect of some (I don't know what) softening thing. Next time, the extraction will be easier. I have never went to any facial before ending up my nose like that so geli. Anyways, cut the story short what made us uncomfortable was there were 3 persons in the room after our service like ambush-ing my husband to sign up (he did). The 3rd time we went, there was so much of waiting time. Then, only 1 therapist attended to us. I immediately questioned her and she said another one was absent. What nonsense? I knew it will take longer and that is ridiculous. If they would have informed us that there were only 1 therapist, we would have cancelled the appointment. Imagine she did the cleaning and extraction for my husband first, then only attended to me. How long did I sleep there? I was boiling. True enough, the facial was so rough, brief and NOISY. They were plugging and unplugging so roughly. Pushing carts/trolleys bing bing bang bang. So Noisy!! I wanted to tell them to stop but nah... I think they noticed that I wasn't happy, so they assigned another therapist (I'm not sure). However, I was sleeping there for so long during the steam, 3 times water entered my nose. I felt so uncomfortable, my face felt like it was cracking until I have to ring the bell. When the therapist started the extraction, she said that my skin is so dry. I really wanted to give it to her face that time. Yeah. If you didn't put the steamer so long on my face, maybe it could be better. The extraction was painful and again, briefly done. It was so quick. When I went home, the blackhead on my forehead and chin wasn't taken care of. It was so obvious!!!!! I have to pinch it out myself (after all, that was why I visited dar*!) . Very bad service. What I want to say is the customers time is not for you to take lightly. If customer satisfaction is really your top priority (which I believe it should be), let the same therapist follow up on the same customer. Also, ONE THERAPIST ONE CUSTOMER, TAKE CARE FROM BEGINNING TILL THE END. They tend to change therapist in one session which is what I really don't like. A different person cleanse, different person do extraction, different person put mask that kind of thing. Is this the standard here? Please mind the time too and don't keep your customer under steam or mask for too long. Also, I made appointment with the app. They keep pushing you to give reviews. But when I make appointment, it wasn't received. What's the point of the app? Honestly, my skin feels drier after the second and third visit. Can't wait for the package to be done.

New York Skin Solution offers excellent facial treatments with affordable packages. Their PHA-purifying treatment left my skin more moisturized and brighter, enhanced by a free skin booster liquid. Despite bringing my toddler, the staff were accommodating at all. With their long-standing reputation, their prices remain reasonable for the quality of service provided. Highly recommended for those seeking effective non-aesthetic skincare solutions. Right after my treatment at New York Skin Solution, my skin feels instantly rejuvenated. It’s noticeably more hydrated, with a subtle glow that wasn’t there before. The PHA-purifying treatment did wonders in purifying my skin, leaving it feeling refreshed and revitalized. Plus, the complimentary skin booster liquid added an extra boost of moisture, making my skin feel incredibly soft and supple. I’m thrilled with the immediate results and can’t wait to see how my skin continues to improve with each visit. I’m already looking forward to my next visit to New York Skin Solution. The Mines branch where I had my treatment provided such a welcoming and professional atmosphere. Despite bringing my toddler along, the staff were accommodating and didn’t make me feel uncomfortable. The convenience of their location and the exceptional service make it a no-brainer for me to return. I can’t wait to book my next appointment and continue my skincare journey with New York Skin Solution at The Mines branch. Moreover, today's visit was even more special as I received a complimentary detox treatment. Additionally, I was pleasantly surprised with a complimentary skincare set, including facial wash, moisturizer, toner, and serum, all free of charge. The skincare set can be used for 7 days, adding further value to my experience. In addition to the complimentary skincare set, I also received a free UV sunblock as part of the generous offerings from New York Skin Solution.

Ms.Tress is a very kind and extra careful person during the facial process. She is full of knowledge that always gave me some inputs regarding the skincare routine and always suggested me with an effective process to get rid my pigmentation. She keeps update on my pigmentation skin from first day of treatment till now. Now my face is feeling better and recovery is in progress. Thank you for your great service.

Lousy, pushy, and not worth it. I have signed up for basic package. From the first trial, i get the best treatment from them. To convince me to buy their package, they gave the best they can. But after i purchased, the supposed treatment that i get is not there. I was told that i will get certain mask, and procedure. End up, they just do the moisturise treatment only. No specific mask as they claimed, no massage like i get at the first time trial, and even my length of procedure is not reach for 1 hour. Besides i sign up another package but they treat me like a beggar. Hello.. u or me is a beggar? I'm really 2 disappointed. Their branch manager is multiple useless. I still got several treatment here and i just want to say, dont come here. Better you go to Shakura or Beaute library. They are triple good from here. Sucks experiences!!

Vinky is my consultant, she is a person full of passion and always put customer satisfaction as top priority. She has sound knowledge in skincare which enables her to propose suitable skincare solutions to customers. I am delighted with her service and enthusiasm.