A rating of 2.2 for this hospital is way too high. I would not want my worst enemy to have to go to this hospital. The cleanliness leaves a lot to be desired. Unfortunately I spend a week at this hospital with my son. The care was next to non existent, If we did not spend 24 hour attendance with him he would have had a worse experience. In fairness there were a couple of caring nurses and the doctor once admitted did the best he could. However , a 5 and 1/2 hour wait for an ambulance, then almost 2 days in emergency with no food or water. We had to go to the head nurse to get fluids and a proper bed for our son. You are just a number in this hospital , it really lacks in compassion and caring for another human being. Very disappointed in this facility, health care has hit the very bottom in this hospital. Very sad indeed.. Our son was sent home and he passed that evening.

I didn't believe that all of the negative reviews could actually be true but they are in fact true. Do not go to this hospital. You could drive to another city several hours away and be seen quicker than if you walk in here. I walk in here with crippling chest pains and 7+ hours later still nothing but attitude. Everyone involved in this facility should be ashamed of themselves. I am actually embarrassed as a Canadian that a facility like this can operate this way and have the staff behind the desk be so rude to you at the same time. Absolutely pathetic in every single possible way. When I finally decide to leave rather than wait another 7 hours they tell me I'm leaving against medical advice which is impossible because I hadn't seen a doctor to receive any medical advice. This emergency room would seriously be better off closed because they aren't helping anyone anyways so what is the point in wasting public money when you could divert it to a hospital that actually does something. Whoever is in charge of this hospital should be fired plain and simple because they are incompetent. Canadian healthcare seems to be the envy of the rest of the world but it is all smoke and mirrors. Once again. DO NOT GO TO THIS HOSPITAL THEY WILL NOT HELP YOU!!!

I didn't believe that all of the negative reviews could actually be true but they are in fact true. Do not go to this hospital. You could drive to another city several hours away and be seen quicker than if you walk in here. I walk in here with crippling chest pains and 7+ hours later still nothing but attitude. Everyone involved in this facility should be ashamed of themselves. I am actually embarrassed as a Canadian that a facility like this can operate this way and have the staff behind the desk be so rude to you at the same time. Absolutely pathetic in every single possible way. When I finally decide to leave rather than wait another 7 hours they tell me I'm leaving against medical advice which is impossible because I hadn't seen a doctor to receive any medical advice. This emergency room would seriously be better off closed because they aren't helping anyone anyways so what is the point in wasting public money when you could divert it to a hospital that actually does something. Whoever is in charge of this hospital should be fired plain and simple because they are incompetent. Canadian healthcare seems to be the envy of the rest of the world but it is all smoke and mirrors. Once again. DO NOT GO TO THIS HOSPITAL THEY WILL NOT HELP YOU!!!

I gave 5 stars to this hospital even though I was in the emergency room for 8hrs on New Year’s eve. There were so many patients waiting and the nurses and receptionists were all very caring and friendly. I was particularly grateful for being treated by an amazing doctor- Dr D. Brace, who was very professional and super knowledgeable. It’s getting late and she was so patient and thorough. Her professionalism was very impressive. Thank you Dr Brace!

Worst service, waited 10 hours to see a doctor in emergency dept (had 39.5c - 40.1c temperature), finally left without seeing one and with much more pain that I had already when I checked in. Nightshift nurses are very rude, they don’t care to no one and talking about how the patients scream out of their pain and laugh about it! When you ask them about when is your turn to see a doctor, they respond “we don’t know when, but you can always leave and go somewhere else”. I heard them telling this to someone who was waiting about 12 hours. You better seek treatment somewhere else before they tell you to do so after half a day of waiting.

The WORST experience of all times. The hospital is understaffed, no one really cares if you’ve been waiting for 8+ hours in emergency and you’re bleeding away. whenever you try to talk to any of the staff about the wait they nonchalantly reply “it is what it is” regardless of the pain or suffering you’re going through.The staff is very proud to admit that its going to 8+ hours of waiting in EMERGENCY! and continue working at their leisurely pace. Your blood test will reveal everything about your health, so if its normal then the doctor just won’t listen to what kept you waiting for 8+ hours in emergency. They’ll willingly give you a covid test if you still try to explain your condition further. I’ve been to this hospital before and the service has not been the best but its manageable but these few visits had me wondering about the messed up health care system here in BC, where they claim that health care is free but at the cost of what! Cause honestly at this point the emergency wards seem pointless.

Daughter Went to Surrey Hospital worst pain possible arrived 11:30 checked by triage. And told wait so she did she waited 11:30 am - 7 pm magically was sent finally to the room and a doctor showed up very pleasant doctor caring etc , everyone would be asking how long before one sees a doctor told don’t know just wait and wait so many people just wanted to know why are we still sitting for hours and hours no answers , just numbers and cattle waiting for who knows what was a full house so many people very sad only thing one learns from this is never get sick or go to Surrey hospital or any hospital because wait is awful we finally became free at 9 PM never been so happy to exit and say I was free from that mess … And yea I know it’s very busy just want people to know the wait is very long and be prepared have food drinks because it’s a long haul before one gets seen 😕. Just need to be patient and pray your name is called never in my life was I happy when that door opened and it finally was my name next 7. Hours of thinking please call my name …….

The hospital is not bad, they are well equipped but I must say Never go there at night. If you feel like you can wait for the night then you should go in the morning because they are understaffed at nights. They have long waiting lines, you'd not believe we waited for 12 hours just for getting a tetanus shot because there was only one doctor in the whole hospital that night. However, the staff was good, they were making sure to give first treatment to those who were in great need. Hence causing others to wait for so so long, I'd say they should have doctors to look for minor things as well.

I’m usually not one to write reviews, but I have never felt this dehumanized. I came into the hospital, frightened as I had no one to go with. I had in mind that nurses/staff in the hospital would be caring and respectful enough to make you feel safe. I got into the registration and the staff inside talked so loud, that the entire room could hear what I needed help with. I felt embarrassed, and humiliated. Rude would be the kindest word I could use to describe them. Right when I turned my back to leave, they already started to gossip and laugh hysterically while I was still there. Disgusting! This hospital needs to do a general staff review, and get rid of the indecent...So disappointed to be paying taxes for these kinds of people.

The Systematic registration process and treatment for all medical emergencies. Staff are kind enough to guide us. The Doctors are giving good treatment. The only challenge here is waiting hours to get out turn.

I don't get why this hospital has such terrible reviews. Maybe I was treated differently because I was a pediatric case, but I didn't wanna be discharged when I was here, that's how good it was. The pediatric nurses are the kindest people you'll ever meet. The doctors are amazing too, very understanding and are good listeners. The food was definitely eh.. but it was good enough. Shout out to my night nurse Molly at the pediatric ward who didn't wake me up the whole night! She was an angel. I don't mind having to go to the hospital anymore because of how all the staff are amazing people. Thank you for taking such good care of me and keep up the good work y'all ♥️🫂

Nurses in recovery room were so rude to my husband. I could have walked out right away if I were in the condition. Will never go back. It was our first baby and we are still traumatized from the experience we had. I dont wanna tell what happened with me as it will be 2 page lengthy review. I wish i could give 0 star.😡

I had a horrible experience at this hospital while on a short trip to Vancouver. I was transferred from Peace Arch with internal bleeding to have a scope done because they couldn’t do it on the weekend at peace arch. After I arrived, I was told they also wouldn’t do it on the weekend as it was not emergent (it was Saturday morning). I was told I couldn’t speak to a doctor unless it was when he was making his rounds, most of the nurses were very unfriendly (there were a few exceptions), I told several staff I was vegetarian but continually got meaty meals that I couldn’t eat. I was considered non emergent and was feeling normal so I wanted to leave and come back on the Monday to receive the scope. However I was told I couldn’t leave the hospital if I wanted to get the scope. In the end I stuck around until Monday to get the scope, which I was told afterwards that the bleeding had already stopped so they couldn’t tell anything. I was there while it was bleeding but they made me wait all weekend to get the test so couldn’t tell me anything. I was supposed to get a follow up call from the doctor who did the scope (as they’d spoken to me while I was super drowsy and couldn’t remember anything) but never got it. Incredibly infuriating experience and really poor care/ organization/ communication. I would avoid this hospital at all costs. Edit: I should also mention the MVP of the experience was the doctor I saw on the last day. She was incredibly sweet and actually seemed like she cared/ felt bad about the experience I’d had at the hospital. And she talked to me like a human being rather than an inferior. This hospital needs more staff like her.

(I would give it 0 (zero) star if there was an option) Utter neglect of patients at Surrey Memorial Hospital Here's my experience: On Wednesday, August 18, 2021, I went for something I needed help with. 5:15 PM- I was registered and asked to wait in the outer waiting room which was 100% full 6:40 PM -A patient who couldn't walk properly, was made to stand against the wall as there was no chair available to sit 7:05 PM -Visited washroom, no lights in the washroom, A young patient entered the washroom who seemed to be very sick, and throwing up, so I hurriedly got out of the washroom 7:10 PM - A patient sat on the floor as he was tired and there was no empty chair 7:40 PM -Inspected the the hallway attached to the outer waiting room. It was fully occupied by patients, many of them were standing 7:50 PM- One old female patient had mental issues. She would get from her seat again and again for a long time. It didn't occur to anybody to let her see doctor on priority basis so that she could go home 8:10 PM- I was called for Blood pressure check up. It came out very high. I asked if I could get some medicine to lower my BP, but I was denied and told that as long as I didn't had chest pains, I would be all right 8:20 PM- Came back to wait in the outer waiting room 9:30 PM -Went to Inner waiting room 11: 59 PM- I asked doctor to see me as it was getting difficult for me to sit with mask on 00:30 AM -Moved to the Hallway where doctors see patients, my blood pressure was checked, was still very high. 01:30 AM-A patient sitting near me told me that she had come to the hospital at 3 PM 02: 10 AM -My needed procedure was done, which took 2-3 minutes only 02:15 AM- Left the hospital. There was no buses running at that time, I took taxi to go home I spent 9 hours in the hospital. The patient who had arrived at 3 PM , was still waiting for the doctor, she might have left hospital at 3 AM, after spending 12 hours in the hospital Note: Based on my experience, it used to be maximum 4 hour waiting in Summer, and 12 hours in the Winter (Flue season), but 12 hours in August, and during pandemic, it's a crime. Poor patients have to keep masks on for all these hours, and those who leave hospital after midnight, have to take taxi to go home. In short: No body cares for patients' time. No body cares that patients may feel hungry after waiting for long hours. No body cares how much the patients have to spend on parking or taxi fare while returning to their homes. No body cares if after reaching home at 2, 3, or 4 AM how the patients can go at work at 9 AM. All staff is hard working and serving the patients with a positive attitude. It's the management who's responsible for this chaos. At a minimum they should: 1. More doctors on duty 2. Nurses should be working 8-hour shifts, not 12-hour 3. There should be at least 2 departments for out-patients- one General, and other Emergency Surrey Memorial Hospital is run by Fraser Health Authority. On August 20, 2021 I wanted to talk to Victoria Lee, CEO of Fraser Health Authority, but her assistant didn't let me. The doctor who saw me failed to write a prescription for a serious infection I was suffering from.

Called the ambulance they never came. So I drove my self and had very long waiting time, the staff was rude, unprofessional and didn't care. All they say is "you can leave it is up to you." Not enough doctors on duty i really doubt that they have any doctors in the emergency. They don't really understand what emergency means staff members are on phones or chatting with eachother all the time. No patient care whatsoever. Not sanitized at all. I HIGHLY DO NOT RECOMMEND. I really thought we had a better health care in Canada. What a shame.

Very bad service. The staff is so rude and 8-9 hours waiting in the emergency. Better to go to other clinics.

I had a neck surgery on Jan. 17th, 2022 at this hospital and it was such a tragedy for me.Right after my surgery, they put me in a room with another patient. I asked for help to go to the washroom and the nurse only lead me to it.l have manage to sit down by myself and she said she was going to wait for me right in front of the door. I finished the toilet and she didn't come back. I stand up and washed my hands all of a sudden lost my breathing and couldn't feel the energy on my knees. After on l fell on my knees and after towards my back. at the same time, l was calling for help and banging the door. I had to open the door and l saw the patient asked for help. He had to call the nurse. I was still conscious remember everything. She had to call code blue. She kept saying that she was with me in the room, but she wasn't with me she was just lying to the doctors. When l asked for the accident report they refused to give me anything about that night. I just want to be a voice for other people. This hospital and the workers need to get in line. l managed to survive from this neglect, but if there is someone older age or illness? @fraserhealth needs to hear this!

I wish I could have gave them 0 star. The staff is extremely rude. There is not even one person who speaks politely, there are way more nurses than doctors who were just busy in chatting and using their phones. If you ask them anythinh they are just replying you so rude and have no sense at all about how to talk. I have been to emergency and I waited there to get me medication from 11 in the morning till 8 at night. Longest wait time ever. Avoid going here even in emergency. Other hospitals are far better.

I have been experiencing the worst place to have your baby. The was that I have been getting treated from evening shift I have not been getting treated well at all. I just had my baby and I have not been getting the help I need. I have epilepsy and got a C section as well, but I have been doing all the work in my own it’s very painful. My baby has been crying for the last 3 hours. And there’s no help. This morning I got all the help I needed. But I’m not sure why late night nurses are so rude and why they yell. So I’m taking this further to head office. I will never come to surrey memorial hospital again

My first visit was not impressive. I was waiting several months for my son’s ear surgery. He was on diet for a week in preparation for surgery. I kept my disable son hungry for 19 hours as per doctors instruction. He dressed for surgery, he received required injections, tests and other documentations was completed. His surgery was canceled by doctors just on the time of surgery and his dream of improving in hearing was poured by water again. I doubt if it’s professional approach. I doubt if the doctors are really busy or a management issue might be involved. How long the rescheduling will take, the god knows only. My son is going to grade 12 this year and he will complete high school with same hearing impairment. His Learning processed will be delayed again.

Nurses In the entry desk for children or adult. The first question Why have you come to the hospital. if it is a viral fewer if the temperature is 40.5 Celsius it is fine you can come after 4 days. Prescription they provide not available in most of the drug store. Treatment timing is minimum 4 hrs to ...

I won’t recommend this hospital to others. Long wait times, not much staff and everyone seems to be rude and unprofessional. I want to be fair though, the hospital is always busy with not much staff, and that’s something that had been neglected for years, and I blame the people who are running the hospital, I don’t know how they put their head at pillow to sleep at night, while neglecting all of the issues that the hospital and it’s staff experiencing, it is horrible on patients! I don’t want to blame the staff there, but my experience with them wasn’t favourable, and felt am at risk when I was there. Now I have to suffer to get to a different hospital, but at least a better service had been provided by other hospitals within the city. I won’t recommend this hospital or it’s ER, it is advisable to seek alternative nearby hospitals if you want your health looked after.

One of the worst experience in my life. I went to the hospital at 1pm because the walk in clinics were closed. It was 1pm when I was at the hospital. first they took some info and proceed me inside and told me the doctor will be with me soon. I waited 5 hours tell a nurse came not a doctor he just said a few words and said I'll go call a doctor for further inspection. And then I waited 2 more hours till a social worker came not a doctor. She ack for so much information and I don't know how it was related to my problem. After 1hourse of info she left and said you will need to be here for few more hours. At this point I was extremely hungry and angry, and also all the nurses were vary rude I told so many to please call a doctor for me I have been waiting for hours and they wouldn't they have no smile and felling for their patients. It was 8pm when the social worker came back not a doctor and said you can go home. I was completely surprised by what she said I wanted to use bad language and speak as loud as I could but I didn't because I respect the other patients waiting there. as you can see I never got a doctor I don't know why. Overall I recommend no one to go to this rude, use less, and any bad word, hospital unless you extremely rely have to. I will never appreciate Surrey Memorial Hospital.

The nurses were not very good. Gave birth there and the doctor was terrible. Wasn’t paying attention and the nurses has a bad attitude. Before that I was in the ER 4 times and they had no idea to was my problem was. Very bad experience and I do not recommend anyone going there.

Such a horrible hospital, no one should ever go here. They do nothing.

Spent 8 hours in hospital. They don't have enough doctors to see everybody but the number of nurses they have, which is way to much. Few of them were busy on Facebook or tiktok. Don't have any respect for patients and the visitors. I don't know why, instead of giving treatment why they are asking same questions again and again. No procedure to follow in hospital. Again I wanna say we need more doctors not the Rn in the hospital. Learn to speak with your patients and also if any body talking with you nicely, give them answer nicely. Please hire the professional staff.

The ER personnel are working hard and on the whole they are good professionals, considering that this is the only hospital in Surrey and statistically there are about 1,000 patients per hospital bed here. Kudos to you. Situation with parking for patients is outright CRIMINAL. The private parking operator impark are vultures smelling blood (literally), and they skin the patients alive. It has to be a better system designed. For example a voucher issued by ER for the treated patient, showing date and hours of admission. People in Surrey, PLEASE write to your BC Government. It is a CRIME against population to gouge people just because they are sick and have no other option than to have their throats cut by a parking operator. I am writing the above from my past experiences at hospitals in 2 European countries. Parking for treated patients was at no charge, voucher based - free. Parking for visitors was reasonably priced at about 50€cents per hour.

My partner was having issues and we waited 2.5 hours for an ambulance even at code red. Entered the building at 2:30 pm and finally saw a Dr. At 1 am. After waiting all that time my partner asked a clerk for some tylenol the nurse told us to take it in the previous waiting room and to wait for the Dr.... even though the doctor said "wait here My shift is almost done I will be right back". Due to that nurse telling us to wait elsewhere we eventually saw the doctor leave in his street clothes. Way to to guys... have patients wait that long for someone else to tell them to wait elsewhere where they are not going to be seen. Always has been a nightmare here nothing new.

I was brought in by ambulance after suffering a heart attack and had another one while here at the hospital. Got shoved in a corner, spoken to rudely by 2 nasty nurses and told I would have to wait. I don’t have a problem waiting. What I don’t like is the level of hostility I received when getting here. Like I was somehow interrupting them with my heart issues. I have decided to just go home. I think I’d rather die in my own bed at home then get the kind of “care” they offer at Surrey Memorial Hospital.

I came to emergency room at 12pm and the doctor check me at 4am. Also some nurses were rude and dehumanizing. I hope somebody check these reviews and take patience seriously and after all we pay taxes.

I was transferred to the psyche ward recently and it was an absolute miracle, how I got well and was able to come home again. The doctors and nurses are amazing people , I appreciate them so much, I'll be in constant gratitude my whole life, honestly the experience I had with my mental health was really hard. I feel that I've been blessed, I was away for 4 months. It was hard on my family, but we got through it. I want to thank you all and tell you that you mean a lot to me, and always will.

I'm absolutely shocked at the attitudes of the staff here. I've never experienced this at any hospital before, and should never have to. Special shout out to the extremely rude woman in emergency who wouldn't let me speak to my mom on the phone claiming that she was "asleep" despite her trying to call me 5 minutes prior. Imagine how they treat their patients...

Wish i can give negative star. They never care for patients and their management never read reviews or complaints on all forums.

In a hospital bed for 1week in extreme pain, have to beg for just an ibaphrofen. Won't updated my food file. I'm constipated but get cheese sandwiches for lunch, 3 days in a row. I'm allergic to tea but not coffee, so I'm down as allergic to caffine. I've an infection in my left ankle. My foot feels like it wants to explode & the pressure is causing the pain. The staff try, but are caught in a catch 22 of helping & following policy. I'm so tired of hurting!

I came back 4 times in one week to this ER and I still have no been given the proper care I need. I waited for almost 20 hours just to see a doctor. Don’t go here if you’re in severe pain or in a life threatening scenario. Not reliant, very slow. A few nurses and doctors are nice but there are many who are extremely rude. You need to enforce care if you want results. Fraser health reevaluate staff in this hospital. Many patients I encountered who have the same complaints and this is not okay

2 hours with pain and still I have to wait!!!! Disappointed

Worst place to go is emergency. Worst experience. They don’t care about your health, pain and time. Waiting time is 4 to 6 hours. Walk in clinic is much better option.

Nurses are very rude, no courtesy to patients families, they dont know how to care for patients they almost put my husband in coma they didnt test his sugar and gave him insulin it dropped to 3 very careless. Needs good education.

Even in the emergency department they make you wait for so long time. They should either hire more staff or check patients quickly because it’s emergency. Also the nurses are very careless. I had an Iv therapy it was done for half an hour and no nurse came in to check. I had to call them again and again to let them know it is done. Also the doctors see you after 3-4 hours. Overall very poor service by the staff. I would never recommend this hospital to anyone.

I had my minor MVA June 2020, after 4 hours I started to feel pain and I went to SMH ER to be treated. ER doctor checked me only by his hands and advised me to take severe pain drug for 2 weeks. After couple of weeks I came back to be check and I described all the pain and difficulties I had. However the doctor told me I will be fine soon and the worst is the doctor stopped me for seeing doctor. That’s why I find a help from walk-in clinic and the clinic doctor help me and referred me to all test and therapy I need. While I’m at SMH I saw helpful and nice doctors and nurses. Unfortunately they have health workers didn’t care and for the first time I meet a doctor and had an advice to stop seeing a doctor after I described all the pain and difficulties I had.

Kept me waiting for 5 hours in emergency. Did not allow me eating. Staff is quite rude even if the patient is in a really bad situation. Improvements are crucial here.

Wouldn't recommend Parthasarathy Kandasamysomasundaram. I found myself very skeptical under his care. Beware people.

After reading the 1-star reviews I was hesitant to come here, but the service was good. The entire visit took only 3.5 hours on a Saturday around 3pm. It was busy when I got there, and got even busier as people got off work. The triage nurse said 6am is a good time for a fast visit. Everyone was professional and courteous. Shoutout to Dr. Guy. This was one of those rare moments where you interact with a government service and feel proud to be Canadian. Thanks to all the staff, I appreciate you.

I have no complaints. We went early in the morning to the pediatric emergency and were out in about three hours, which I feel is good for a Canadian hospital. The staff were kind and made my son feel at ease.

Took my son to the Peds ER yesterday and it was run smoothly and whole process was good. Yes there was a long wait, but it’s that time of year . Overall took us 3 hours , but that was from checking in , seeing doctor and X-ray . So thought that was reasonable time frame. The ER doctor was very good, knowledgeable and caring . Wish I knew his name . Thank you to the ER staff , each and everyone of you . You all do an amazing job and much appreciated ! Only down side was finding parking , which was stressful. Not enough parking spots and ridiculous parking fees!

We recently moved to surrey and I took my stepson to the paediatric emergency for the first time this evening with a really bad ear ache. The staff and service were awesome! They were so kind to him and even had him smiling when he was in so much pain - I saw everyone around us being treated with the same compassion and kindness. I am so grateful for this hospital and the staff here - Thank you!

I went there for emergency, couple days ago, the area is full and not clean. People sitting in the hallway and getting treatment in hallway. I decided not to stay and go to another hospital. This hospital is very crowded and hope they hire more staff to serve people better. The emergency area has to be enhanced and have much rooms.

This is the busiest hospital in BC. They deserve excellent reviews! It is super busy. They check everyone to make sure all Acute were taken care of first, my mom had signs of a stroke they rushed her in immediately. they have been caring, understanding and patient since recently she has been losing her hearing. Thank you to all for your hard work with a smile and dedication 😊

0 Star is what I would give to this hospital's management. The doctors are good but if you can find one. My wife was to be induced and it went on for 5 consecutive days and everytime we had to wait for hours and hours for a doctor on our every visit. They scheduled us for a late night appointment to a new medication, we arrived in time but guess what the doctor was busy and came to us after almost two hours and that too when I started asking questions frlm the staff and mentioned to contact the media. It was worst for the lady next to us who had been waiting for more than 3 hours. We had another appointment later that day and were told that we have to be transferred to a nearby hospital because they don't have enough staff llus rooms to support the labour process. This is not our first WORST experience at Surrey memorial, last year my wife was in extreme pain in her early days of pregnancy and after regular checkup to they kicked us out of the room even when my wife was still in pain and forced us to wait in lobby while my wife was still on IV. Their delays resulted in a surgery and removal of one of her tube. The city needs to focus on this hospital instaed of wasting funds to secure their interest in fighting Uber or it will really end up in a MEMORIAL than a hospital. The worst hospital service, we have been to other hospitals in the region and they were faster in service and better in quality.

The doctor has agreed to allow me to eat, and I have 5 days I have not eaten anything, food is being brought to my colleagues, and I do not, is it because I am alone in this country or because I sleep in the area of ​​the department and not in the bedroom! I told the nurse, the doctor, let me eat, could you ask me to eat! Tell me, go to the cafeteria to buy food! Why do I have federal insurance that covers all my treatment, medication, food and drink .. Isn't it my right to eat from the hospital? I die of hunger for 5 days. I haven't eaten anything. Too bad for the hospital

What is going on with the Covid testing? In Vancouver thing were very quick and efficient even with a massive line up it was like a clean cycle but here people are bound to wait an hour and a half around the corner with tonnes of other folks looking to get tested as well as the general public walking by consistently. You need a better and more efficent system that can be easily accessed to the public. Irregardless of what phase we are in, this is still a worldwide pandemic.

Tried to get information on my mom who is in the hospital and had been moved up to 5 West was told that they would only talk to people on the list I was on it then they changed it from 3 people to 2 so they refused to tell me anything. Thanks now I get to worry more as you couldn't give me a quick update!☹️

I don't know what all the sniveling is about. My experience has been nothing but very positive. The doctors and nurses have been nothing but courteous, polite and informative. Maybe it's because I treat them decently. I see a nurse on the phone and I think it is work related, not personal. If I have to wait, I know it's because other people have issues whose care needs are much more immediate. Other times it's because of the number of people requiring care. Sometimes I think they could use more staff - but I also realize that people will criticize them for standing around when it isn't busy. It can't work both ways. Treat them with patience and respect, you will be treated the same.

Plz do not take any of ur love one there. Staff is very rude and thay just leave to die. Surrey memorial doctors doesn't care what are u going through or pain.

I had a medical issue and called an Ambulance. The medical professional gentleman named Liam (Don't know his last name) blew me away with his courteous, kind, and caring attention. After taking me to Surrey Memorial, he still went out of his way to make sure I was taken care of. The Nurse was also very good and kind. Amazing people. I am so thankful and grateful to Liam and to everyone else at the Surrey Memorial.

Not sure why people are giving Surrey Memorial hospital bad reviews. Here is my experience: - The staff (nurses / doctors) were all patient and nice - I phone to see where my mom was and the operator was nice - lady at the front also directed me the right way and was also nice - nurse / doctor who was looking after my mom were also patient and explained things * only issue I had really was the 2 guys smoking outside by the front door (for 2 hours ugh) and parking is an issue. Overall excellent service !!

I came to the emergency at 11pm on April 26th. I had been coughing for almost a month. My symptoms were very severe, but they didn't give me blood tests to make sure I had infection or not. Only X ray. And asked me to go back to family doctor and lied to me only family doctor can prescribe me the medicine. So I was diagnosed with pneumonia on 5/4. I know the doctors and nurses are very hard, but can you treat every patient with a fair and kind attitude? No normal person would like to wait for hours in line to see an emergency unless they are really sick and need help.

I hate giving this hospital even a 1 star! What a terrible hospital with terrible staff!! This Healthcare system, has gone down the drain. So called Nurses is a joke as well as some of the Doctors. Where is the Empathy? Sympathy? Your paid to take care of patients, not to be rude, and chatting on your phones! I hope Karma comes to bite those ones that made people suffer so badly!

disgusting hospital and an absolute lack of professionals, I understand that in Canada medicine is in a deplorable state, but excuse me, as an ordinary person I understand more than a nurse or a doctor, sometimes they take tests, but don’t even wait for the result, they immediately make a diagnosis, the diagnosis is made through 5 minutes, almost everyone has the same diagnosis: “everything seems to be fine.” I don't really understand why these people practice medicine. It is very sad that medicine in such a developed country is simply deteriorating. even in the CIS countries the situation is much better.

I had the worse treatment in this hospital last month during the birth of my baby as a private patient paying out of pocket. At the birth of the baby , there wasn’t a good blanket/flannel to wrap the baby the hospital used a green towel to wrap my baby. Also, had the worse experience worth the surgeon ,anesthesiologist and even the nurses on duty. I literally did everything myself while in the hospital after a C-section . The nurses weren’t professional . The hospital bill too charging so much per night for mother and child where we had to share the room with another mother and child. I had the worse experience and time at surrey memorial hospital. I would not advise a private patient to birth in B.C . Honest opinion. Thank you.

Overall experience in ER from triage to discharge was excellent with staff attentiveness to patient concerns & needs. However, the staff needed a reminder to have the basic diagnostics reviewed. If this was not done, we could waited for 8-10 hours in a room which could have been allocated to other patients in the cue. ER was clean except the exhaust ventilation in KATZ was not great with musty smell.

Even Though it's the busiest hospital in BC, I am amazed by the level of service offered. I was afraid of being a first time mom, I had my pains started early in the afternoon and as instructed by my Surrey prenatal clinic doctor I spent the initial time at the comfort of my home in the bath tub keeping a track of contractions and how frequent they are... It got worse and worse & I visited the Family birthing unit, at 9 pm almost, was requested to wait because of other patients as well waiting in the hall.. it was the toughest time in my life but I was taken in for a cervical examination and kept under observation for 20 minutes... I got dilated quickly & hence was immediately shifted into the birthing room. I am thankful to the receptionist, nurses and doctors who guided me throughout with utmost patience and professionalism.

With the medical staff burnout and shortage after the last few years, it's incredible that people are giving such negative reviews to this hospital. As one of the largest hospitals in one of the fastest growing cities in Canada, the level of care of the doctors, nurses, and staff is above and beyond any other hospital we've been to. Had a family member in the CCU recently. After going to another hospital closer to our house, waiting 14+ hours, and being told to go home, we then went to Surrey Memorial where they were admitted immediately. If they waited any longer, it could have been fatal. They are some of the hardest working, most dedicated medical professionals we've met.

I just got home from a sinus surgery...gotta say the team at Surrey Memorial South Building are one of the best I have encountered...they truly care and do their jobs diligently...the Security, Registration Clerk, the Nurses and the Operations room team were great...thank you, thank you and thank you!

Attentive doctors. Been here 3x this year and I had a pleasant experience each time.

It was a worst experience i ever had the doctors at the hospital don't listen they just do simple xray and blood work when the patient is not satisfied with the services i had gone many times into the hospital and every time they tell me that nothing is wrong when I am demanding for an ultrasound they said we don't do it here i was shocked when in so much pain they just send u home with pain meds and make u come back over and over again when you already know what is wrong the doctors don't listen and they don't want to do anything they just make people suffer and thafs all

Amazing hospitality at the SMH; starting with brilliant nurses, really nice plate of meal, very understanding doctors sums up my review. Except that the television cable connection (may be not be there for a reason) was down...hopefully temporarily. Unimaginable quietness, well Organized community of carers at the Hospital. We could not ask for more......Right from the registration desk till the discharge time, everything is super-perfect........And, we nicely lined up for that last leg of sandwiches & a cup of hot coffee during the bed time.....Consider your visit as a vacation in Surrey. I think that there has to be a book shelf across the Hospital. Nothing else....Kindly chip-in for Childrens' Hospital..to see a better hospital.

Very rude staff and ignorant staff

Broke my nose, went to the ER and had to wait...

Giving 5 stars to the Children's ER department at Surrey. This is not a review of the adult ER department. We went in the middle of the night to their Children's ER dept, the nurse was thorough at checking my child's symptoms and triage was great. The doctor we saw was a pediatric emergency physician. I really liked how it is a completely separate ward from their regular ER. The waiting area is completely different room, and different entrance. So the waiting time is not as bad. Washrooms were separate as well. Great alternative to the ER for Children's Hospital.

One of the worst hospital experiences i have ever encountered in my life till date. The staff have absolutely no respect for patients or their family members. They are ill mannered, rude and do not know how to speak with respect. It is such a pity that a prominent hospital of a developed country employs such substandard staff members.

Last month, around 11:30 at night I went, due to severe vomiting and I got there via ambulance. I could not even stay sitting on the chair, felt like falling on the floor, but did not get a place to lie down, or sit a bit relaxed. Only 1 doctor, and so many nurses, most of them chatting around, very rude to the patients, constantly reminding me, that there are so many waiting more than 8-10 hours...this is totally not acceptable, there should be some accountability where our tax payer's money is going? Do we deserve to be treated so poorly?

Surrey the city keeps adding condo towers and thousands of people every year, BC adds no doctors, no doctors more patients a long wait time, get over it! Surrey Memorial Hospital Emergency room Doctors, I have seen past 16 months have given 101%. The Doctor's are positive, caring, understanding, supportive, they listen, give their time, are Great communicators. You are waiting to see the finest Doctor's of the Universe! Secondly I'm disappointed to learn some of our Greatest Caring, kind, above and beyond Doctor's do not make very good wages, what you think and what is, you learn very fast why bc has no doctors to care for our health. Thank you

Spent 1st night in emergency and 2nd night in acute 1. Taken care of by nurse Darlene, who was amazing. Transferred to 5 west overflow for 1 week, which felt like 1 month in a ward with 3 other men and 1 women in absolute filthy surroundings. One nurse dropping items on the floor and then wanting to use on me without sanitizing. Had 3 different doctor's see me, and neither one of them, nor the nurses could give me my correct medications, even though I gave a complete current print out to emergency on my first night. I only hope to god I never get that sick again, and if I do, my wife will be driving a long way to another hospital. I am currently in RCH and would have to rate this hospital has a 4.5.

I went to the ER last night at around 11:30pm for debilitating knee pain. The waiting room was full and I was prepared for a long wait. The nurses were pleasant and courteous and the doctor was amazing, thank you Dr. Carroll! He was patient, thorough and answered all of my questions without rushing. I know many people were in worst condition than I was and I felt like they should be treated first. I feel that if you treat nurses/staff with respect and kindness, you will receive the same treatment. They are overwhelmed and overworked these days and a little kindness and compassion goes a long way. I was done in a total of 5 hours, with x-rays and prescription in hand…thank you Surrey Memorial!

I’ve been to this hospital twice now, once in the imaging department and once in the family & birthing unit. Both visits have been amazing, the doctor or tech? In the anatomy scan was AMAZING he made me feel so happy and I loved his attitude. I wish I asked for his name, he put a smile on my face when all I’ve been having were horrible visits (at other locations) baby didn’t want to give us a good side profile (which he needed to see the nose) but he was also determined to get me “an amazing side picture” of my baby for me. I will always remember that moment. The other time I was here for an emergency in the family & birthing unit and the doctor and nurses took such good care of me. Everyone was so friendly and I truly love this hospital. I cannot wait to give birth here.

Staff at the hospital is very friendly and caring, they are overburdened and overworked. Fraser health keeps increasing the number of patient to nurse ratio so the workload keeps going up. Staff does their best to provide patient care to each patient and they also are very empathetic. Patient care is great, system is overburdened, we need another hospital and more facilities like SMH.

Rude staff, definitely an unpleasant experience. 🚫 The nurses were just walking back and forth without offering any assistance, and there seemed to be zero management or care. 🏥 It felt like they were just waiting for their shift to end instead of truly caring for the patients. 😔 I couldn't help but feel disgusted by their behavior. 😕

My grandpa got sent to SMH in March of 2023. The care was extremely horrible. My grandpa was in the ward 5W and was getting better as he had a bone infection in his spine. But then the poor protection of patients against covid-19 was crazy! My grandfather was just getting better and on the way to discharge but then he was hit with covid. The nurses said he was all better 3 weeks later ( this was may) And in June my we almost lost my grandpa because he was handling coronavirus, an ammonia, a fungal bacteria in his blood AND his spine infection which caused his immune system to overload so his energy levels were very low so he was sleeping. And when I went to the hospital to go visit him he wasn’t responding to anything. I told the nurse who tried to wake him up and nothing worked till they did this reflex thing on his foot which woke him up. I was asking the nurse to bring an emergency doctor ASAP and she brought one and as we were talking to the doctor he was saying that he was just fine he’s probably just tired LIKE WHAT??? And the nurses were SUSPICIOUSLY TAKING IV BAGS AWAY like they made a mistake on giving a med to the wrong patient. So I went home to recieve a call at 11pm that my grandfather was in extremely bad condition and wasn’t responding to the ventilator. SOOO AT 6PM HE WAS FINE AND NOW HE ISNT?? We almost lost him that night. And the doctor said on the phone, so what should we do if LATER in the night he stops breathing? CPR, or should we let him be at rest. LIKE HELLO??? IM NOT THE DOCTOR YOU ARE!! TAKE HIM TO ICU! I swear to god I don’t even know but these doctors could be racist or something or not even be a real doctor 😒😒😒 my grandpa goes to ICU in the new ward and thank god the nurses and doctors there were SO NICE AND KIND! But the other building is like a third world country hospital ! My grandpa is better now and is in a care home. DONT GO TO THIS HOSPITAL!

Most hospitals try their best regardless, A nurse prioritizes a patient first. There are many patients served by surrey memorial hospital let's appreciate and encourage all the staffs . God bless all nurses and other categories health workers 💖

I had the experience of going to surrey memorial hospital ER on Saturday. I was treated with kindness, respect, efficiency, and professionalism. They went out of their way to try to alleviate my fears. They made me warm and comfortable, and did all the tests necessary to find out what was the cause of the pain. I cannot thank them enough and Ann was the nurse in acute care and Dr. Cheyne …we’re so nice and so comforting. I want to thank them both personally. Not only did I leave there about six hours later feeling very hopeful and much more comfortable Dr. Cheyne called me personally on my phone the next day to see how I was doing. This is personal care above and beyond the call of duty. I think Surrey Memorial Hospital does the best job ever. I realize they are understaffed and there’s not enough space for the number of patients…. they do the best they can and I respect their efforts and I want to thank them again personally for all that they do. thank you to everyone who works at Surrey Memorial in Hospital😊😊😊 Warmly Linda

DO NOT COME TO THIS HOSPITAL! We were marked as priority on their list and still waited 10 hours. While we were waiting for a doctor in the emergency room, they sent new patients into our room even though we were still waiting. Then the nurses came up to us and told us that they didn’t even notice anyone waiting in the room EVEN THOUGH THE ROOM IS FULLY OPEN, what?! Anyways, this is not the first time that I’ve had a bad experience here.

I want to start with a huge thank you to each and every one of the nurses, doctors, support staff, volunteers and security, you are all amazing and do excellent work. Thank you so very much for all you do everyday and all the negativity you have to put up with. I came in for an abscess that was very painful and got the best care. I waited 11 hrs to see a doctor but I’m ok with that because I’m greatful to not be a critical patient or have something life threatening. While waiting I saw way too many people being super rude to support staff and nurses and complaining about wait times. We all get triaged for a reason so the critical cases get the care first! So many people don’t understand this. I know many people are in pain, tired, feel sick, worried but that doesn’t mean you treat others with disrespect. We are all waiting a long time because we are stable and there are many that are not and because of a high volume of people coming in. It takes time to treat everyone and make sure they get what they need. This particular night was a Friday and it was fully packed in every waiting room I was in. The nurses I saw that did my vitals on arrival, checked me in, took my blood, and did another vitals check later on were amazing and super kind. I was given Tylenol and Advil for the pain which really helped! My mom had to leave at one point and couldn’t find her car and a security guard was so kind and helped her find it, thank you so much! The doctor I saw was excellent, very thorough, compassionate, and gentle. She gave me really good advice to take care of my healing at home and I am on the mend now. Thank you again everyone!! I am so greatful for all you do and all the people you help everyday.

The Surrey Memorial hospital's services usually don't earn my praise, but this time, I want to acknowledge the commendable work of a security personnel working there. During my last visit for a burnt hand, I initially refused treatment on account of delay and mental distress, prompting them to call security. Four individuals responded, one woman in a white short sleeve shirt and the rest 3 were men in a different uniform. Notably, the woman stood out as strong and literate and was possibly of brown ethnicity. Despite being coerced into treatment against my initial refusal, she empathetically acknowledged my pain and concerns. I don't know her name, but her compassionate approach played a pivotal role in changing my mind. My sincere appreciation goes to her for exemplifying a humane attitude, fostering a patient-centric approach that goes beyond mere enforcement. It’s only because of her that I am leaving a five star review for this institution.

i came here on october 7 and i had to get my gull bladder removed and the surgeon did a great job and i have to rest for 4 weeks and i will feel better the sad part was i had to wait for 5 days just to get surgery because the hospital was busy because of Covid and i understand that but overall i wish they can make their beds smell better and TVs work again

great hospital but A little bit slow procedure

Really friendly people, they take care of their patients. I don’t think I would be alive if it it isn’t for their care.

Waiting time is so long even in emergency department. Staff does not respond quickly and you have to wait 6-7 hours for the covid test. Worst experience ever had in this hospital. Walk in clinic is much better

I gave birth to my daughter one year ago at surrey memorial and was well taken care of, as was my daughter. We had a private room and a whole team of staff looking after us around the clock for 2 straight days. Kind and knowledgeable doctors and nurses. We were very grateful for their attentiveness and guidance as first time parents!

They make you wait even to print a referral two hours. Can you imagine? Please avoid going to ER if possible.

Took excellent care of everything and nurses were great!!!

First experience: I went there once and it was awful. They put me in a small triage room with a bunch of sick people coughing and having flu symptoms. With the coronavírus outbreak, I was super scared. I didn’t like the experience. At VGH they handle very different. I hope I don’t to go back to this hospital. UPDATE: I have changed my review because I had to go to the emergency once more (closest hospital from m house) and I was seeing by an ER doctor and an OB. The doctor went above and beyond and called me a day later on my cellphone to ask me how I was and how the diagnostic with the OB. He was right in his diagnostic. When I was there, although it did take a long wait (but most ER are like this), the doctors were amazing. On the other hand, the nurses looked stressed and therefore were a bit rude, but they are probably understaffed.

I came out of my mom only minutes after she’s arrived. ☺️☺️☺️☺️

Even though I kept getting food with lactose despite saying I had an allergy, the nurses managed to find me food to get by after the kitchen had closed. Everyone was very kind and helpful. The nurses were great and even the doctors were friendly. Thanks for all the attention and care!

They really took good care of me. Told them I had chest discomfort. They took me in right away. Gave me pills for severe indigestion. Thanks surrey memorial I will visit you again when I have another serious issue :)

Thank you Mil. I guess my husband got the most recovery when he was in the day care. Thank you for the care after his surgery. You are the best.

Rude staff and nurses. Very Prejudiced, Staff are busy on their cell phones more than attending to patients needs. Also, A staff member took my moms hearing aids while transporting her for an ex-ray and lost them. The hearing aids were only four months old since the purchase but the hospital would not compensate because y were past their time frame of “three months” they would refuse to listen or transfer my call to a supervisor. Patients with different languages were treated horribly as they would ignore the needs and no nurse would take the time to call a translator. Absolutely horrible experience with this hospital!

I have been in my fair share of hospitals sadly. There are some, who shall remain nameless, where I will never return. Surrey Memorial Hospital is not that hospital. I find them to be exceedingly professional and caring, and something missing in other hospitals is that they actually listen to their patients and work with them. For a variety of reasons that I choose not to get into I was given a semi private (with 1 other patient) large room with a window and access to the third floor patio. This made all the difference to me mentally. It allowed me to go outside to walk about, and get some fresh air which certainly helped my healing process. Thank you to all the amazing doctors and nurses who I was in contact with. You truly are angels who walk the earth. Keep up the good work, stay safe and healthy, and thank you very very much.

the staff are great especially considering the extra stress due to covid. BUT THEIR PUBLIC WASHROOMS ARE DISGUSTING AND NOT CLEANED OFTEN ENOUGH. Also the parking is full during the day as it is free so I am assuming being used by non-hospital visitors or workers or patients. I did find pay parking across the street on 96st.

My husband just admitted today. We said he had chest pain and ECG done within 5 minutes. Heart attack. Best care ever! Everyone was so kind and competent

I had an emergency a couple days ago there where too busy nonetheless nurses and doctors were very kind and empathic whit my pain. I had dislocated my arm and this amazing health professionals made me a miraculous cure. Thanks Surrey Memorial Hospital!!!

Everyone one was so nice and genuinely concerned for me, the doctor who stitched me up was super down to earth and made me feel so comfortable! Thx to everyone there i would give you 10 stars if i could.

Obviously, I can't review the entire facility but I would like to write this review appreciating Dr. Baker in Emergency and Louis in Ultrasound/Radiation for thier manners and care. Also all emergency nurses and blood lab people, including Naisha and Katie

I read mixed reviews about the hospital and wasn’t so comfortable before coming. However the experience throughout the birth of my child was amazing. The doctors and nurses were there through everything. Couldn’t be happier and would gladly give the birthing unit 5 stars.

I lived alberta, saskchewn now i am in bc,went to surrey memorial hospital for c section luckly i got priority becz i was using ambulence . Surgery and first day care is exellent, i noticed nurses specially rn nurses are not helpful.compaired to other provinces i am not happy with surrey becz of this, i know its pandemic time but hospital was not that much busy. Peoples expecting more from this hospital.

I just want to say thank you to all the students, nurses, doctors, midwives from community birth program, housekeeping/kitchen staff and our incredible doula. I was booked to be induced on the second and gave birth on the third of January to my son/3rd child and it was the most incredible experience ! Everyone was so incredible and respected my choices as best as they could given my health circumstances. My husband was treated like a king aswell. The treatment we got and the care that the staff took was absolutely wonderful ! My other 2 births were in Ontario and Nova Scotia and they don't even remotely compare to how wonderful this facility is. The room was beautiful and the staff was just extraordinary! Would highly recommend this hospital to anyone looking for the best place to give birth !

Their paediatric emergency room was well run. The staff was kind and thorough with my son. The wait was around 3 hours but that’s expected with the overburdened hospitals and staff across the province. I also appreciated the follow up appointment they provided to check up on my son after the emergency visit l. Overall a very good experience.

The nurses are very rude and the hospital is committed to NOT hiring enough doctors or nurses to take care of the sick. If you have an emergency go elsewhere, the news has it all - they’ve left people dying waiting in TRIAGE for 15 hours. These nurses want our tax dollars but the very hands that feed you they are rude to you.

The nurse at the entrance today around the afternoon hours was very kind and welcoming. Her empathy made me feel a lot better and I felt the hospital did a great job overall. The wait times are a bit long but that's to be expected in any hospital you go to. Shoutout to this nurse working at the entrance of the ER department (May 16, 2023), you give a great reputation to the nurses working at this hospital.

I usually never have a good experience in the emergency department but yesterday Dr.Jasleen Gill was treating me and she was amazing. She wasn’t rushing anything and answered all my questions with concern and care. I really appreciated her patience and kindness. She is an amazing doctor!

Disgusting service. I went with my friend in emergency, the didn’t care how much she bleed they just gave a bandage to apply on. We are not even able to visit doctor. Emergency check representative are super rude and just ask questions for hours and do nothing. Why they don’t meaning of emergency. They can fill their form afterwards. School should teach them the meaning of emergency.

Most the staff here are very exceptional. Pauline from the imaging department was professional and really knows what she’s doing. Props to her. Overall a good hospital, short staffed at times but generally very good.

Maternity unit is amazing. Only reason why I gave a high star. ER has improved since the last time I went there. I was sent by my doctor to see the on call ob. I did wait 7 hours to see them but that wasn’t the ers fault and they updated me a few times to let me know they were still coming. Previously the ER was terrible. (1 year ago) They are the reason I lost one of my twins while pregnant. They thought I was just one of those people who go to the ER for everything… they left me with a 104 fever and a kidney infection for 12+ hours with not even some Tylenol for the fever. I watched the room cycle patients 3 times before they took me in. I’m glad to see the er has since improved. They had plenty of staff.

Terrible. I’ve been here 5x over 2 years. Found out I have internal bleeding. The hospital suggested me to a clinic rather than getting started on the problem. I can die from this. Today is my 5th day, and nobody even talked to me when I walked into the hospital. They are under staffed. And the ones working are not properly putting patients through. This is dramatically horrible. Nobody should have to wait as long 2 hours just to be checked in.. yet alone the 14 hour wait I had last time to see a doctor just for him to tell me to go elsewhere and that recommendation waisted a week of my time. this morning I’m vomiting because it continues to get worse and I’m still yet to hear anything in regards to actions to be taken for this to be fixed. I support health care but I do not support this hospital. It’s more a business than anything. I do not feel like anything positive comes from surrey memorial. It’s in need of new people running it.

13 hour wait times for emergency is a joke. The system in place just focuses on wasting people’s time. God I wish we Surrey folk had other options in this city other than this hospital. If you have any time or the ability to; please go find help elsewhere because you will not get it here unless you’re willing to wait over half a day to speak to a dr for 2 mins while they prescribe Tylenol and Advil. Truly a disappointment.

Worse ever experience. This is short staffed hospital. I and my wife are in the hospital since last 13 hours and it seems like nobody cares. She is dilated and ready for the delivery and screaming since she is here and NOBODY JUST CARE. Nurses don't care and they are SHORT IN The hospital. Just out of words right now with mixed emotions. I am angry, disappointed, scared, and angry and angry. THEY JUST DON'T CARE

Cleanliness is not a strong point here, the photos are of the tray they serve food on. Needless to say I ate nothing for 3 days as I had no idea if dishes were washed as they are brown in colour I must say though the staff and nurses were great.

Thank you so much to the staff at surrey memorial hospital for the safe c section delivery of my baby. I felt I was in great hands for the entire process. And the nurses and everyone who took such great care of me and the baby afterwards. Thank you so much again to each and every one of you. 🙏🏻

I don't get why this hospital has such terrible reviews. But maybe because of my tracheostomy and I coughed out my cartilage from my resent surgery but they were really nice i went there a couple times for medical reasons the staff there were really kind. My dad who worked they was kind enough to take me because I had once a bladder infection and my tracheostomy which I mentioned earlier. Thank you Surrey memorial hospital staff.

I went in on Friday morning at 3am and never seen doctor till 1230pm. I was in pain the whole time and some of the nurses were rude as hell. By the time i was released it was 430 pm. My advice is go to another hospital if you want better help. Never again will i go there.

Worst hospital ever! You need to wait at least 12 hours no matter what your injury is. All nurses do is walk around call your name in 6 hours only to send you somewhere else to wait for another 10 hours!! Waiting waiting and Waiting !They really need more doctors. Only saw 1 doctor in the entire hospital. You also have to starve all day waiting here I would much rather just die at home lol Never coming again!

My husband was on life support for 10 days.. 3 days of him being awake.. How do you let a man who is hallucinating and NOT clear of mind check himself out?? You said on the phone to me he was clear of mind, he isn't! He can barely walk.. I'm so upset and disappointed.. no one even called me to tell me this was going on. You said you would call me if anything came up...

This place is crazy busy and lacking staff. Staff in all departments is amazing and 100% very compassionate. Went there Dec.30th, broke my leg so immediately they rushed over to help offer me a wheelchair. Check-in process was the longest and the hardest part of waiting. Waited 1.5 hours (from 430p) they assessed me and my situation fast tracked me inside to a DR quicker than I anticipated. I was ordered an x-ray, then CT scan. The results are always the longest too. Had no one to help wheelchair me from department to department and the staff offered to help, but they seemed annoyed while offering and doing so. I never felt so helpless. One staff offered to help me to the washroom (said to knock when done) then she walked away and LEFT me inside there without telling me, that's rude (i was less then 6mins). She could have said to find my way back to fast track afterwards, no big deal. Minused 1 star because of this. All and all , I appreciate every one of them. Hardworking while keep a smile on. Was there for a total of 8 hours (because I broke my leg, I had to do all the tests and scans and get results before discharging me)

Worst hospital in whole Canada my brother have cheast pain we vist the hospital at 10 pm and wait till 11 am almost 15 hours they think that we really like to spend time in the hospital and when we ask them that much time it will take they have no idea thay just tell as few hours

Cannot say enough good things about all the people that helped take care of me in N41. Everyone was kind and understanding and there to lend support when I needed it on my 7 day stay while I was waiting for an MRI. Was I aggravated that I had to wait 7 days for a MRI? Yes. Was any nurse or doctor to blame for my wait? No. Actually every day they were on the phone trying to get it expedited. People are yelling at these poor nurses that are showing up for work and trying there best instead of the government that is to blame for all the medical issues. It’s sad what our medical system has come too.