It's a big place, there are a lot of clothes, and the price is quite acceptable.

Amazing selection for sz 10+!!! Fit was great. Spacious change rooms, fans in each room for individual comfort,and great sale prices. This will be added to my regular stores while in Guildford mall! Bought 3 pairs of jeans!! Lol

I was very happy to finally see a store curvier bodies. Staff at Guildford were all nice and you could see they were working hard to keep the store tidy and organized. Got a bra that had a wider band in the back that didn't looking like a nursing bra or sports bra. Very happy. Thank you.

I've only been twice but the service was impeccable, lots of selection, and air conditioning in the roomy dressing spaces. I walked out with some very nice sale priced outfits.

Nice clothes prices are way too high. Went in there for a 50% off racks sale that I went to look at and found clothes that had lower prices and then higher prices on top of the lower prices and I assume they did that for the sale not a very honest business practice and I think it's also garbage that when you order off their website you pay in American

Visit left me in tears... I've always been a bigger person. I'm around a size 18/20 and it's difficult finding clothes that are cute. I have a love/hate relationship with my body and have struggled with disordered eating and my mental health. Back in pre-pandemic life every few months my partner and I would drive down to Bellingham and go to the mall...one of the highlights was that I'd get to go to Torrid. The staff there were always friendly, and I could go in and find things in my size, and feel support and confident. It was a safe space for me. This past Sunday I went to the one in Guildford..I hadn't been to that location before, but since the border is closed and I desperately needed summer shorts, and a bra I thought I'd check it out. I was really excited about it. When I got there, something felt "off". My excitement was replaced by anxiety and it took me a few minutes to figure out why. I thumbed through two racks of shorts, the only ones they had, and I kid you not every single pair was a straight size 10. The smallest size the store carries. This store where I was supposed to be included and safe, and I felt like a whale. I wandered around aimlessly for a bit, occasionally pulling some shirts off racks to try on. A woman who worked there (and was also, coincedentally, a size 10) came by a few times and whisked the shirts away to the fitting rooms. When she came back to whisk more items away I was over looking at bras. I wasn't sure what size I needed, so I asked her if for bra sizing for torrid if you are supposed to add 4 inches to your band measurement or not. She didn't seem to know what I meant, and said that their sizing was the same as any other store. I'm not sure if she meant torrid or other retailers? I clarified that I hadn't bought a bra from torrid before, and that I wanted to know how their sizing worked... She responded that I probably needed to have my measurement taken. I said that was probably a good idea as I didn't know what size to get. Then told me that she wasn't good at it and that her coworker was better. She vaguely gestured in the direction of two employees behind the counter at the other side of the store, who were clearly helping other customers. No one was wearing name tags and I had no idea who she meant. She then walked away without another word, did not offer to grab anyone to help me since she wouldn't. I wasn't sure what to do since I didn't know who she wanted me to talk to or who could help me. I felt lost and frustrated and didn't know what to do. I had really needed the positive experience that I used to get from Torrid and instead I just felt like a was taking up space. When she walked away from me I started to cry because I just felt so disappointed and awkward. I didn't know what to do so I left. I don't think I'll be returning.

In the 1 hour spent in the store with a friend, not one employee asked if I needed help. I'd rather not spend my money where I'm not valued as a customer.

Horrible customer service went in and no one helped or even said hello. Then when looking for clothes I was quickly shown no customer service or support in tbe store . I drove over an hour to come shop here and even in tbe change rooms the women just stars at you puts you in a room and doesn't help or ask if everything is ok . I am so disappointed and unfortunately will never shop here again . The girls working just seemed miserable . I get it people have bad days but poorly executed.

I guess I had higher hopes for this store. I gained some weight and the promise was for stylish plus sized clothing for bigger shapes. The problem was that there was not a huge selection and the sizes were often quite a bit larger than I am. Now, that being said, I am large enough that I have no choice but to shop plus sized. So, this is a canundrum. I mean, I guess it can be taken as a compliment that I am not plus-sized enough for this store, but I am just sad. My other options for shopping are less stylish. The attendant did say that there was going to be a South Surrey and Abbotsford store opening soon. Perhaps, those will have more floor space and more selection.

Its very overpriced. A t shirt here is 50 CAD+. Just because you have bigger sizes, probably shouldn't raise the price to this level. The dress I got was nice, but it cost 80 CAD. The other shirt felt cheap, but it's still quite expensive. Come here if you really have nothing else to wear or you're rich. Style is limited in store, you can check out their website. Honestly, the designs are very plain. Would like to see more stylish designs, just because it's plus size, doesn't means we have to wear plain styles right. Not student friendly price.

The staff at the Torrid store in Guilford mall were amazing. I spent 1 hour 15 minutes driving out there from Chilliwack with my 5 year old daughter, just to realize I forgot my wallet at home. They were so helpful helping me to come up with other ways to pay without my physical cards with me. Helped me install google pay on my phone, etc. I hate shopping and they were so helpful pulling clothes for me while I was trying stuff on, and made this shopping experience good. I have really dreaded and hated shopping since I've gained more weight than I would like, and the staff were so honest with me and really made me feel great. Thank you!!!

I had a terrible experience at this store (Gilford Centre, Surrey BC.) The workers at the store were extremely rude and not helpful. It was my first time shopping at a “Queen” size store and they had no interest in helping me find my size. Not once was I asked if I needed help or was finding what I needed. Even getting a change room seemed to inconvenience them. The workers at this store were spraying Febreeze all over the clothing and when asked not to, they said it was to help stop the spread of Corona virus (febreeze??????) I won’t ever go back to this store. If I didn’t have friends to help me I would of left 5 minutes in. Terrible customer service. Terrible experience.

The staff here were amazing, it was my first time in this store but 10/10 recommended for plus sized queens, a bit in the pricey side but is no Walmart plus sized section with ugly patterns, some really cute stuff and their selection of bras is way better then Victoria secret for anything over a C cup. 10/10 would recommend if you want to splurge on some cute clothes and are plus sized

My cousin and I went in to shop and no one greeted us, no one asked if we needed help. We had a lady come over to where we were but never talked to us. My sister came in after us and the same lady greeted her. When we were checking out, the cashier didn’t say anything.

Visited this store is guildford center today with my mother looking for plus size maternity clothes. The sales girl was very rude and repeated to us multiple times that they are a plus size store not maternity. Basically implying we were stupid. The website has maternity clothes on it. I really didn’t appreciate being talked to like I was asking for something ridiculous and didn’t understand the difference between plus size and maternity. I’m sorry but plus size girls get pregnant too and it’s very hard to find clothes when you don’t know your size as your body is changing everyday. Maybe next time lose the attitude and be kind to people simply asking a question.

I used to go to Torrid every season and spend over 1500 but not anymore and here's why... the quality of most things is very poor. Their jeans, tshirts leggings and sweaters ball up and stretch out. For the amount of money we pay for these clothes I would think they could at least use fabrics that would last a full season. I have discovered independent designers on etsy, who will create you something for your body measurements, that will last a decade for about the same price. It takes longer to arrive but its worth the wait. I encourage all my plus sized friends to do the same! Torrid is poor fashion, fast fashion, overpriced and contributing to the demise of our precious environment by making garments that end up in the landfills too quickly.

DO NOT BUY FROM TORRID. False advertising. Charges $48USD for shipping and gave an estimated delivery date that was 11 days after placing the order. Package is not expected until 21 days later now and they will NOT refund the shipping, saying I didn't read the policies. It was their system that gave the estimated shipping date of 11 days. 1 or 2 days late I understand but 10 days late and NO accountability for their false advertising. DO NOT BUY HERE......BEWARE!

Spent hours at various clothing store for a jeans and couldn’t find anything fitting for my friend’s size. Went to Torrid with not much hope. She found her perfect jeans in 5 min.

Nice clothes but they do not carry jeans for tall fat woman...just short and fat!...sorry just had to say it this way🤣

As one of the few plus size stores still around, really disappointed in the lack of selection and sizes. And the prices are absolutely ridiculous. Just because us fat people have no other options doesn't mean it's okay to essentially rob us.

Came in to get some sexy clothing for my old lady. Found what I liked and was out quickly. Prices are kinda high but there always seems to be some sort of deal going on. Staff was in their own world. Might try online next time for more selection.

If you're into a certain type of lady... there's plenty in here... all sorts of good cushion(s). My misses has very large feet but that's all that will fit her from Torrid, which in England means extremely difficult and harsh. For example, Mrs Johnson had a torrid time trying to pick out an NSYNC shirt in a quadruple XL sales bin.

Great range of plus size clothes that are stylish, youthful and fun. Staff are always happy, helpful and polite. I never feel uncomfortable when shopping.

Always, always, always top notch customer service when I go here. Well worth the drive in from Vancouver for sure. Spent far too much time there today but Aliah was giving A+ amazing service in the (very busy) change rooms. Efficient and friendly✌🏽

The purchasing at Torrid lacks diversity this season with all dresses being sleeveless or very short sleeved. The prices for clothes, even for inflated plus standards, are WAY too high. At this location, the staff didn’t even greet me when I entered and were generally unhelpful. Despite being a customer for YEARS, if this is the style selection and service I can expect from Torrid, I can’t justify shopping here anymore.

Although I'm disappointed with the store itself because so many things I was hoping to see from the online store just aren't here, the staff more than made up for it by being helpful and going beyond what I expected. They went so far as to open boxes of new stock just to see (specifically for me) if any dresses that I had requested had come in with the new order. One lovely staff member even phoned me excitedly to let me know that she had found one, in hopes that I hadn't gone too far, knowing how disappointed I was and that I had specifically come to the store from a different city. THAT'S customer service ❤️ Well done Torrid staff 👍👍

Really friendly and helpful staff. It's great having women who are a similar size working in the store as it makes me feel more confident in their knowledge of how clothing fits plus size bodies. They also have size 12 women's shoes, pretty much the only place left in Canada I can find my shoe size in women's shoes. First time I've been able to buys women's running shoes since Payless went bust.

This store is very neat and organized, and the staff are very helpful and friendly! Amanda went above and beyond to make sure I found just the right fit- she knows her stuff. Thanks! Torrid products are a bit pricey, but it's really worth it for how well they fit on big people. I was pleasantly surprised to discover the jeans I selected were $25 off at checkout.

Staff are super clothing is great and made to last. Imagine a place that sells proper fitting clothing for people bigger than a size 10 that isnt "beige" allll the time.

Great clothes for plus size girls the quality is awesome and they are super cute

Always a pleasure shopping in this store they always have something I'm looking for. Service is wonderful as well they always listen to what I need

Love this store! Inclusive sizing and great styles and quality. Staff are always friendly and helpful!

Great place and great styles for plus size women

Love being able to go and shop comfortably *in person* knowing I will find things that fit. There is enough of a style range that I'll usually find something up my alley. HOWEVER, the prices are way too high for the quality. There are always deals, but they are still overcharging since the material is very low quality, pills, colours run, etc. Pants pill and get holes in the thigh almost instantly- for a plus size exclusive store, you'd think they'd consider thigh friction. Many items I've bought have essentially ended up being a one-time wear due to low quality...or they look good for one or two wears, then start looking raggedy. Very wasteful, both in the eco-sense and the $ sense.