1/5 Mikolaj S. 3 months ago on Google • 4 reviews New
My
wife
and
I
stayed
at
this
hotel
in
August
of
last
year
for
one
night
over
a
weekend.
Shortly
after
checking
into
our
room,
we
discovered
that
the
toilet
was
broken
and
not
flushing.
We
promptly
notified
the
reception,
only
to
be
informed
that
they
were
unable
to
address
the
issue.
The
hotel
was
fully
booked,
and
it
being
the
weekend,
they
claimed
they
couldn't
arrange
for
another
room
or
fix
the
toilet.
To
compensate
for
this
inconvenience,
we
were
handed
a
coupon
for
a
complimentary
tea
at
breakfast
–
a
laughable
token
of
apology.
So,
we
were
left
with
no
choice
but
to
endure
a
night
in
a
room
with
a
malfunctioning
toilet.
While
not
the
end
of
the
world,
it
was
undeniably
inconvenient.
Initially,
I
refrained
from
writing
a
review,
partly
out
of
concern
for
the
lone
staff
member
managing
the
entire
hotel.
I
assumed
they
were
merely
following
protocol.
However,
my
perspective
changed
when
I
considered
the
hotel's
affiliation
with
a
major
chain
like
Marriott.
With
the
backing
of
such
vast
resources,
one
expects
reliability
from
a
recognized
brand.
Having
previously
stayed
in
numerous
smaller,
family-run
establishments
in
Switzerland,
I
experienced
a
stark
contrast.
For
instance,
during
the
Christmas
holidays
at
a
boutique
hotel
in
a
secluded
valley,
the
receptionist
went
above
and
beyond,
calling
friends
to
locate
a
mechanic
when
my
car's
tires
kept
deflating
overnight.
In
contrast,
a
Marriott-backed
hotel
in
a
bustling
city
like
Lausanne
couldn't
handle
a
situation
where
their
own
room
was
faulty.
Their
grand
solution
was
offering
a
complimentary
tea
at
breakfast.
Given
that
Moxy
failed
to
fulfill
any
of
their
promises,
such
as
reliability
and
a
functional
room,
I
strongly
advise
everyone
to
steer
clear
of
all
Moxy
hotels.
They
offer
no
discernible
advantages
over
lesser-known
establishments.
It's
akin
to
McDonald's
or
Starbucks
shutting
down
because
they
ran
out
of
buns
or
beans.