The problems were started with the booking itself. Advertising and Pricing: When we booked the Easter package deal was advertised as $335 per night including taxes for 2 adults and 2 children. We have booked for 4 nights, however charged about $364 per night? We have booked for 2 adults and for a child, but the booking confirmation email received says 1 adult per night only? Customer Service: I have called the Sheraton Grand, Sydney to enquire about this booking issues on the same day of booking. A staff answered the call and she was unhelpful and top it I was very distressed as we were flying to Sydney at the same day of booking. I have explained this to this staff and she was not helpful at all and she transferred my call to your Manila call centre and they have said they can't fix this technical error in booking and advised only the hotel staff are able to rectify it. Then I have to call the hotel again and again, after multiple calls I have requested the same staff to send me an email to confirm the booking is for 2 adults and a child, she replied to me that, she only does it if she gets some time, as if she is doing me a favour and not a service. Her attitude was like I am staying there for free. I felt like she just wants to pass the bug to someone as I am a burden to her. Then on check in we have requested a better room with a view on the city side, the staff who checked us in didn't offer the requested kind of room, she said all those kinds of rooms were fully booked and none left. Therefore, the following very morning we have taken the pain of swapping the room similar to the one we have requested to see a bit of sky. But rooms were available. Then I spoke to the duty manager (Saturday morning) regarding clarification on pricing, however he is unable to explain the pricing and why I am charged more than the advertised Easter package deal? I also spoke to another staff who is on duty about my bad experience in booking, however he said “this is Australia, things are like this here" and also, he said " if you go to a GP, you won't get a good service because things are like this here in Australia. This shows a lot about his negative attitude in customer service. I asked, where he is from? he said he is from Vietnam and things are better there in Vietnam. On the fourth day after breakfast, I have requested a staff in the dining area to show us the way to the pool, as she tried to explain it to me and we got bit confused, I have requested her to show us the way to the pool, however she really got annoyed and sighed at us as we were a burden to her and as if we staying there for free. Finally, on check out, even when requested, it was not explained to me properly, when will my security deposit will be refunded, why they are charging me at check out as well? Am I double charged? I felt poor customer service, poor communications with guests, appalling attitude towards customers and as if they are doing everything for us free of charge, not willing to help when needed. Staffs is very disrespectful to me. Hygiene: When we have moved in, we noticed hair, that hair probably from previous guests, were found on the toilet sink area, in the window sill and top of the sofa. It was really disgusting. We had a bad and frustrating Easter expedience at Sheraton Grand, Sydney. We have booked at Sheraton for a break and relief from our daily busy schedules, however it has ruined our Easter holidays.

I travel frequently and usually stay at Marriott hotels. As a treat for the family we occasionally stay at this hotel for a night or two and spend the day in the City. It used to be great. The high floor lounge was relaxing and cozy and my wife and daughter loved it. Unfortunately they have changed their policy and no longer allow children in the lounge. On a past stay they compensated by setting up an alternative area for canapés. However on the most recent stay they did not even do this. I had enquired about it when making the booking and was assured it would be the case. On the night nobody knew anything about it and were running around confused. They sat us in the bar lounge and brought a plate of sweets for my daughter. Hardly a healthy meal. It was very disappointing and this is the only hotel we visit that seems to have an issue with children in the lounge. We won’t be staying here again. Other Marriott chain hotels welcome children in the lounge and we always enjoy our time there. This is a poor place to stay if you have elite status and children. Not kid friendly at all. The picture is what they offered my five year old for dinner.

Let me start by saying the hotel is amazing we had a wonderful time, everything was impeccable from check in to the room itself, staff at the bar, breakfast and facilities were all amazing. Why the one star? The hotel decided to change the rate i had booked the room at. I was charged $267.97 more after i had checked out and returned home. No it wasn't minibar or extras, just the room. Apparently there were issues during my check in and the rate reverted back to the current day rate. So now i find myself wasting my time sending emails to prove the rate that i had booked at. Surely their systems would have this sort of information. So a great experience that has now left a sour taste. Have contacted via chat in the app to which i was told of the issue and a refund would take place. No refund as yet and record of the chat on their system. I called and sent the email showing the confirmation and price. Now i wait..........

My best friend and I specifically booked the Sheraton for a spa day and High Tea to celebrate our birthdays. I called ahead and asked about Valet parking, they said it would be $85. We pulled up to Valet and the service man wasn't very accommodating and wasn't really friendly as such. He had to check about the Valet service as we weren't hotel guests but coming in to use the spa facilities only. He ended up taking the car through for us (And was again reminded about the $85 Valet fee). We proceeded through to the spa and had our massages done in the rooms with amazing views! The masseuses were very lovely and the massages we had were sooo good, definitely wanted to relax and unwind, however the pool was closed due to maintenance (We should have been notified of this, especially because we booked for this reason, to use the facilities, have a relaxing spa day and follow it up by having High Tea lunch). So this was very disappointing that we could not use the pool or the jacuzzi. We ended up using the sauna and the steam room. There were only 2 x showers in the toilets as well. I would hate to see it when the hotel is busier with more guests. The lockers are not very suitcase/travel bag-friendly too, you can only fit a few items in there, luckily I had a bag that could squish down to fit inside the small lockers. We had the High Tea lunch which was amazing, but there was confusion on cloak room, ended up having my big bag with me whilst dining, which was fine but I would have preferred for it to be put away in a cloak room. After High Tea, we went to pick up the keys for our car that was Valet parked, we were then told we had complimentary parking as part of our spa day that we booked, we weren't told of this at all, we could have parked the car ourselves and for FREE! Parking Supervisor ended up charging us $32 instead of $85, however we should have had FREE parking and not be charged at all! It was a very disappointing day for our birthday celebration, we should have had proper customer service, been told about the complimentary parking, been notified about the pool and jacuzzi facilities not being available on the day, we should have been given a choice to reschedule. Also upon completion of our massage, we should have been offered some water or tea, like other day spa/massage places, just the attention to detail when it comes to basic customer service and care, it was lacking at the Sheraton on our visit. Just disappointed about the overall experience, Sheraton needs to up their game when it comes to customer service and trying to be better hosts!!

I stayed here for about a week from November 27th, 2023. I have been asking for an early check-in for some time, but all I received was a reply in the form of "I will do my best." When I checked in, I was happy that the room was ready, but there would be an additional charge. Click here to ask. It was unclear that it would cost $300 otherwise. Furthermore, he asked for a lounge, but the service staff seems to be hit or miss.On the first day, when I asked him for green tea, he smiled and asked if I wanted it iced or hot, but he said, There were days when I was refused service, saying, ``If you want green tea, please do it yourself.'' Carbonated water for white customers was on the buffet table, but the service staff made it and brought it to them. Is it discrimination against Asians? Also, the air conditioner in room 2112 is broken, and even if it's turned off, it gets to 21 degrees after a while. Even if the temperature is 27 degrees, it will become 21 degrees after a while. When I went out, I told the maid that the problem had not been fixed, and there was no answer. The next day, when I went out, I told the front desk that the problem had not been fixed, and there was no answer. I'm not good at English, but since we exchanged emails during the early check-in stage, I thought it would be a good idea to email the answer about the air conditioning. I don't think I'll want to stay there again next time.

So we did not stay here, we only went for dinner. It was beautiful to walk into the premises and very elegant. We went to the smorgasbord. The pizza was very ordinary; the brisket was tasteless though very tender. No cooked seafood apart from red salmon. The pork schnitzel was very dry. Prawns, oysters and crab etc. were lovely I had to ask for water on several occasions The used seafood bowl was taken and never replaced. Staff need to smile More. I don't usually write any reviews, but $260 for two with only one cocktail was too much.

Classy and grand five STAR hotel. The rooms are nicely renovated and comfy. Location is perfect to explore Sydney. Definitely give it a go. Rooms are also larger than most new hotel rooms. Good for larger groups. Also ask for a room away from the elevators as you do get a little bit on noise.

Just spent a week here in an executive club room overlooking the park. The service was great from check-in to check out, not that we needed much attention, but everyone we interacted with was friendly and helpful, doing what they said they would do for us. The room was spacious and comfortable, spotlessly cleaned daily. Good size bathroom and wardrobe area. Breakfast in Feast or the Club lounge was standard fare, with a wider selection in the restaurant vs. Club. We had the seafood buffet at Feast, see my separate review, which I'm afraid was a disappointment. I would recommend staying here for the location, comfortable rooms, and service. We didn't use the club lounge as much as we thought, so I'd think about cost vs. benefits next time.

Stayed here for 8 nights last week and really enjoyed the stay. The rooms were spacious, clean, and updated. As a frequent business traveler it was also nice to have lounge access, a nice fitness center, laundry service, and reliable wifi. If I find myself in Sydney again I will certainly stay here - it's central location makes numerous restaurants, shops, and things to do very accessible.

I had a pleasant stay here for a week in July for a work trip. This is not my first time at the Sheraton, and I always like coming back to the familiarity of the place, which is nice when you are away from home! I was glad I was able to check in early after arriving on an early morning flight - so thank you! The only thing I noticed was that breakfast was a bit chaotic due to the restaurant undergoing renovation. You can also easily walk to most places around the CBD, the Botanic Gardens, the Art Gallery, etc. The best part is probably that Hyde Park is just across the hotel.

A friend recommended the Sheraton Grand after they’ve stayed a few times. So far I’ve enjoyed my stay at the hotel. The room is nice, plenty of outlets for various devices. The view of the park is phenomenal…I can look out the window all day. I also love the location as it is close to CBD, but feels like a world apart thanks to the proximity to Hyde Park. My only con is the food at the hotel. It’s decent, but doesn’t compare to similar hotels in the area. There are a lot of great food options in the area so it’s not a negative for me, but wanted to mention it for people that like to eat regularly at the hotel.

Seafood buffet, what a disaster!!! Local suburban RSL does better for $25! Shame on the hotel with this kind of reputation! It was advertised specifically as “seafood buffet” fresh seafood and lobster. Lobster was no where to be found, oysters were bitter, sign of them being frozen, prawns watery mush. There was no seafood to actually eat without danger of food poisoning. Service was terrible. We ordered Bloody Mary it took 30min to arrive and impossible to drink. We sent it back, it took another 45 min! Apparently they had to run out to get celery!!! So all up 1hr 15min waited to a drinks. So unless you want to get food poisoning I would advice not to visit.

DO NOT WASTE YOUR TIME ON THE HIGH TEA!!! We thought we would try something new and this came highly recommended online but we were extremely disappointed!!!!!! The food was dehydrated and looked as though it had been in the fridge for DAYS. We drunk our tea from coffee mugs, that didn’t even match! And our tea pots looked as though they were from Kmart. The servers were inattentive and looked completely uninterested. The entire experience lacked style and class, they were literally moving furniture and guests luggage around our table. There was absolutely no atmosphere!!! The only thing we enjoyed was our company.

Had a function to attend next door to them so picked this hotel. Great service, Extended our check out at request. Room was fantastic! Comfortable and relaxing stay. Breakfast was good. Funny to see the time limit of an hour for breakfast....its a smaller space compared to the size of the hotel...so make sense.

My husband and I stayed for 7 nights and thoroughly enjoyed our time. We loved the indoor pool, spa, sauna and gym. The room was spacious and the king bed so comfortable. The service was very friendly and efficient. The buffet breakfast was bountiful and delicious (we had a window seat both times we ate there, with a lovely view of Hyde Park) and we enjoyed the seafood buffet on our last night also (the deserts were a standout). Thank you for such a nice time. My husband doesn’t want to stay anywhere else now when in Sydney!

Had a fantastic stay, check-in was fast, and staff were attentive, rooms were clean and well presented, buffet breakfast was exceptionally good and the staff in the restaurant were very helpful and polite. Car park was quite low and the parking spaces were narrow, as were the entry and exit ramps, I would not recommend taking a large or high SUV / four wheel drive down into the carpark. I would have no hesitation in booking to stay here again.

I have absolutely loved this stay, this hotel and its staff have impressed and wow’d me. They have done simple things, like good quality, shampoo and soaps, but in big bottles rather than the tiny ones that create waste. The bed was incredible, sheets and quits amazing, had such a good sleep. The rooms are recently renovated and are stunning. The gym was epic, like an actual proper gym with lots of equipment, and the pool, spas and sauna were great. Beautiful venue, looks over at James park with stunning views and right next to the train station. 5 stars from me.

Awesome place to stay. All the staff were so friendly and went out of their way to make us feel so welcome. Big shout out to Vincent who was so friendly and helpful...loved our chats. Also G at the buffet who made us laugh each morning with his great sense of humour! Well done all! Our room was perfect and had everything we needed. Great central location that was close to the train station and central Sydney.

Our breakfast experience at the Sheraton Hyde Park left much to be desired. Despite the overall positive atmosphere of the hotel, the service at breakfast was notably poor. Our coffee order took an excessive 30 minutes, and the waiter, Vincent, responded brusquely to our inquiries about the delay. It was only through the intervention of a helpful Korean waitress that we discovered our order had been mistakenly delivered to another table, a mistake Vincent failed to check for. Unfortunately, no apologies were offered for this oversight, and Vincent appeared visibly annoyed when the matter was brought to his attention by the waitress. This incident stood out in stark contrast to the otherwise enjoyable stay at the hotel.

This is one of my favorite hotels I’ve stayed at this year. I’ve stayed 75 nights in hotels YTD so that is big praise. I appreciated the central, convenient location and proximity to St James station. I received a King Corner room which was extremely spacious, modern, and well appointed. The hotel has excellent gym, pool, relaxation facilities and the Sheraton Club Lounge was excellent. The breakfast served in the lounge was delicious with a great variety and spectacular views from available balconies. This will be my top pick for accommodation when visiting Sydney in the future.

Best room as compare to other Marriott properties in Sydney except W Hotel. Service quality is good but can get improved in future and in terms location is accessibility properties is mind blowing only one drawback is that you don’t get harbour bridge and opera view bcz property is located in town hall next to hyde park so to overcome you can get amazing hyde park view and luxury Sheraton Club access which is worth booking room at this property. I love my experience must recommend this hotel to everyone.

What an experience , right in the middle of the city, excellent customer service, icing on the cake was breakfast included. Could not imagine the variety of food was served in the breakfast. Enjoyed my stay.

I had a great and comfortable stay during a recent business trip. My room faced Hyde Park and room amenities were in good condition. All the hotel staff I met were helpful and many kept asking if there is anything they can do to make my stay better.

Beautiful, well presented rooms with everything you need. The king bed , linen and pillows were fantastic and just what you expect from a 5 star hotel. I enjoyed the fitness centre, with great steam and sauna rooms. The location was perfect for the train, museum, opera house and botanic gardens etc. I would definitely stay again , when in Sydney.

We love this hotel. We had some upgrade nights to a guarantee suite so we used them, So happy we did. The room was laid out nice with a living room room and separate bedroom and good sized bathroom. I love king size beds and this one was super comfy, slept like a baby. We have lounge access, so it was nice to have a little something to eat before retiring for the night, they do have quite a big wine and beer selection if you need a nitcap as well. We opted for the breakfast instead of the points and were not disappointed. It was quite the spread, noodle bar, western selection, cheese and salmon,breadss, fresh juice bar, coffee and pastries. I needed the 3 days we spent here to try it all :) Will I be back? Yes I almost forgot, the hotel is within walking distance from shopping , food trams and buses. Conveniently located for a day of exploring the city.

Me and my wife were stay this weekend. This hotel provided best service, best location, best quality. Especially, Someone who working at reception. She was very kind and we got high quality of service. Probably, her name is Subeen, Thank you very much.

The location of this hotel is amazing. Right next to Hyde Park. If you’ve booked a room with a view of the park you’re in luck. The metrostation St. James is directly opposite the hotel, so only a 1 min walk with suitcases and the metro takes you straight to/from the airport, both domestic an international terminals. De breakfast buffet is amazing, so much choice, also for celiacs (plenty of gluten free options). The staff at the breakfast buffet is amazing too, especially Vincent. He helped us out with shopping suggestions. The pool on the 18th floor is amazing too. The hotel is right next to all amazing shopping Sydney has to offer such as Myers, David Jones department store, Mecca Maxima, etc. Next time we’re in Sydney we’re definitely staying here again. Oh and there IS free wifi contrary what the hotel website claims. Both in the lobby as in the rooms.

Always 5 out of 5 whenever we stay at any Sheraton, this was no exception! Checkin seamless, room lovely (beds so comfortable we’ve bought them for our home). Ordered room service as we had a show to go to…OMG restaurant quality or better - steak cooked perfectly, nice hamburger and crunchy / seasoned chips. Buffet breakfast was lovely, pastries delicious. Management standing near entrance saying Good Morning to everyone, we did the quick checkout (receipt was emailed before we got home). Valet parking 👍

Stayed there to celebrate my wedding in Sydney. Overall very pleasant experience. Some services were limited (eg basic bar due to renovation of the main one) but the hotel has catered for our every request exceptionally well. Dry sauna is a real delight (those who know the real Scandinavian or Russian dry saunas will appreciate it). Room food service options are great and are surprisingly not expensive - same as in any decent restaurant in the city. Tony at the reception and Kurt at the Bell desk were especially helpful. Really appreciate their advice, attention to detail and care. Overall - good value for money!

We had an amazing night performing at a wedding last Saturday. We were thoroughly impressed with the team's professionalism in coordinating the event's details. A special shoutout to Varsha and Anna for their invaluable assistance. Everything ran smoothly, making the night truly memorable for both us and the couple. We eagerly look forward to returning here in the near future.😊

Located right downtown with plenty of activities around, seems like Sheraton Grand is nicely situated for personal and business travel alike! Rooms are spacious and designed well. Exceeded my expectations for decor and design. Hotel is clean and upscale. Nice touches throughout the room and lots of options for relaxing or working. No negatives experienced at all. Good job!

Room was comfortable and the decor had a luxurious feel. Liked that there was an espresso pod machine and not just instant coffee. Liked that the room temperature was adjustable. Only downside is the very expensive breakfast. $44 is not really competitive. Service was excellent. Staff well trained, polite and friendly.

In the heart of the city and rooms were clean and spacious. Bathrooms were spacious too. I came here for a conference and their facilities were great. I enjoyed their 24/7 gym access, although it is a decent size. Buffet breakfast had variety and pastries were great too.

The Sheraton on Hyde Park is a lovely place to stay. Anything that doesn't require human contact is excellent. I was impressed with the room beautifully presented, clean, great view, comfortable beds and a lovely place to stay the night. The bathroom was very nice, with bath soap, shampoo and conditioner by Gilchrist and Soammes, exceptionally good. The check in and check out service was good, despite the 3pm check in having a queue of 10 groups. What wasn't good breakfast had some okay options. The pastries must have been external order and were excellent. The rest of the food was cold, despite getting to the buffet at 6.30am. The coffees arrived at the end of our breakfast and were okay. What was most disappointing was the staff. They seemed irritated whenever coming into contact with people and just didn't want to be bothered or even want to be there. Despite working sections that needed service. Having stayed in excellent hotels around the world. There is a difference between excellent service and low budget service. The only excellent service I saw was from the "bell men" helping with bags at the front. Would love to see a massive improvement in service. Especially for a nice hotels.

Good to hear “Welcome back” from staffs with big smiles after the Covid Lockdown was conditionally eased as of today. There should be no doubt that this hotel deserves to be nominated as the best place of Marriot branches in Sydney, Australia. Professional staffs, Clean, Delicious dishes, and quiet and comfortable rooms - these should be most important parts of this hotel, where its location is very closest in walking distance to the shopping area. Definitely recommended!

A beautiful hotel right in the middle of the action. Located right opposite Hyde Park in Sydney's bustling CBD is this beautiful hotel with a very functional conference floor, exquisite bar and restaurant and every luxury you can think of.

Great rooms, great staff. Special shout out to Vincent at breakfast, who is an amazing attentive person - you made us feel very welcome

Absolutely appalling would never stay here again. Service is horrible , locked out of my room and waited at reception for a good 10 mins. Over charged and no explanation. Stayed 2 nights sheets were not changed no room service don’t waist your money or time

I had the best experience during my 2 weeks of quarantine at the hotel and would like to thank the staff and Managers, specially Jackie and Michael at guest services. The food was good, delivery of packages and food ordered outside was very fast and the team promptly organized a change to a beautiful room as the air con on my original room was not working. The rooms were very clean and contained all required amenities, inc dishwash and laundry soap. I was very lucky to have been able to spent this time at the hotel and enjoyed the beautiful view of the Harbour and the park during the last week. The nurses also were really kind and I felt very well looked after. Thanks so much

Terrific range of food and the most beautiful brisket. Service was lovely as well. We had a group of 14 ..some fussy eaters and we were all well fed.

The ambiance is nice, place is near the St James Station via train, they have parking behind the castlereigh street. It’s a buffet of seafood. The oysters are the best! Though the lobster is not that fresh. Not much choices of Mains. Salad is one of a kind! Awesome the chef for the salad. Sweets are not much choices either nor the fruits. The butler though named Vincent was the most excellent service provider during our dine in… Kudos to Mr Vincent! The fees though is Aud99-/ from the number of food choices. Overall it’s 7/10 ratings

The hotel is beautiful! Rooms are spacious and with amazing views from the park, the staff is lovely! Breakfast buffet is totally worth it, I had some spa treatments and enjoyed it so much! Daniella from spa is lovely and Elmer from room service did a great job! Both provided an excellent service with attention to detail and even remembering my name to make the service personalised! Front desk manager and front desk staff were so helpful all the time! Great team and beautiful hotel! Totally recommend it !! Looking forward to come back soon. Regards, Lucia

I just loved this hotel. Two night stay, nothing was a problem. Great staff. I've stayed at a lot of Sydney hotels, and this is my favourite so far. Decent size rooms, everything works, pristine condition. I can't wait to stay here again.

I've usually never had a problem with Sheraton. This time around my experience was not the greatest. DUST! EVERYWHERE! The room I was given looks like nobody had used it in a while and a draw of the curtains, and simply walking around kicked up so much dust I had a terrible sleep. Itchy eyes and a blocked nose. I reported it to the desk at checkout and was met with a "thank you for letting us know". In all honesty that was not the best resolution as I spent a lot of money for an exec suite, about $500. I was at an event that night, so did not see what the issue was until I woke the next day, or I would have changed rooms before going out. All I can say is pack some Claratyne! Everything else about the hotel is fine, it was just the quick dismissal after providing feedback to the desk and providing photos that was a real let down. Sheraton used to be great at offering some form of resolution.

This hotel is known, justifiably, for the club privileges. We were very impressed with the club lounge happy hour which had more variety than expected whilst maintaining a very high quality of food. The pool and gym are also fabulous.

Can't fault anything major so am going to give this place 5 stars for its prime location to Town Hall station and 15/20 min walk to Surry Hills. Rooms are huge for the non suite versions we got, and the view of Hyde park was nice. The interior is a little dated but we can live with it - especially using this as a resting place to anchor your city touring plans. Marriott check in and points reward was also done promptly with no hassle.

Just arrived , just for one night, upgraded self to king size bed with park view . I asked for some fresh milk for my tea - as I do in every hotel around the world I stay in where fresh milk is not an issue. Dining call me and say there will be $8 charge!!!!!!!! A special treat after covid lockdowns and a special night planned. Never ever has it been suggested that I am charged for a simple request of fresh milk in any 4-5 star hotel. Unbelievable and not acceptable . Gobsmacked . I hope that this is not a taste of things to come although I should have tweaked they are in it for every cent when breakfast is just for one. Disappointing and poor show.

Highly recommend you don’t stay here. I’m personally not paying for my stay, my company is picking up the bill. The staff are amazing and the rooms are pretty nice. The negatives from my personal experience are the construction/music noise at night when I’m trying to sleep. The WI-FI is free, but that’s because it barely works. I requested a U.S. plug adapter multiple times, but ends up having to purchase my own at a local store. My company booked my stay, during check-in I asked to reduce my stay by one day and was told I can check out early, but I’ll still be charged for the original booking. When I asked if I can extend my stay it was no problem. So to recap find a different hotel if sleep and flexibility are something you require. Otherwise their staff is amazing.

What an incredible experience we had staying here. This is now my favorite hotel in Sydney, of the two hotels we’ve stayed at in our trip here. The Sheraton Grand Sydney Hyde Park is elegant and situated right opposite Hyde Park. It’s also literally steps away from a bus stop and just a few minutes’ walk away from the St. James train station. As our flight got in extremely early at 7am, we weren’t sure if we could check in, but the friendly reception staff, Michelle, was able to get us a room early. We were grateful at being able to shower before we started our day. Our room is spacious and comfortable, and it also has a deep bathtub and a shower enclosure. The shower enclosure actually kept water from spilling out, unlike some other hotels. The indoor heated pool was comfortable, and the hot whirlpool was what we needed to unwind in. As someone who has been trying to stay fit, I was impressed by the extensively equipped fitness center—complete with barbells, dumbbells, weightlifting machines, and cardio equipment—which was even better than my home gym. The men’s changing room also has its own steam room and sauna. You can’t go wrong with this hotel. If there’s one hotel you want to use as your Sydney exploration base, this would be it.

We loved our 3 day stay at this Hotel, the service was incredible, the staff so helpful and the food was fantastic, we ate every meal at the hotel and it was first class. Our room was on the 21st floor and amazing, it was spacious and it appeared to be recently refurbished, we loved it. The location is so central, we were on business and the desk in the room was perfect as was the wifi and room service, the closeness of our points of business contact could not have been better. Could not be happier.

An extraordinary example of a world class hotel. The lobby greats with a grand staircase. People are constantly moving the staff eager to help them, and always with a smile. Check in was straightforward very pleasant and was even given advise on places to do some shopping. The bar was amazing great cocktails. The restaurants though only went to Feast was beautifully laid out and stock with the most delicactable seafood. All in all the experience was extraordinary and hopefully will be able to replicate it once more.

Classy and grand five 🌟 hotel. The rooms are nicely renovated and comfy. Location is perfect to explore Sydney. Definitely give it a go. Rooms are also larger than most new hotel rooms. Good for larger groups. Also ask for a room away from the elevators as you do get a little bit on noise.

Luxury hotel with a beautiful grand lobby and excellent location. It has a good size gym with decent equipment. Unfortunately only has 1 indoor pool at the top level which can be accessed by the rear 2 lifts in the lobby. The breakfast buffet was also good with a selection of hot and cold foods, however the coffee was terrible. Finally, make sure you book the park view as the "city" view on the lower levels just looked into the back of a building which was depressing.

Room is comfy and nice and the lobby is absolutely beautiful. Front desk staff were polite and friendly. Room service was delivered quick and was high quality. However for the price of this hotel I believe that there are better options for high end accomodation in the city especially for those travelling for leisure instead of business. They seem to be stuck in the out dated phase of extreme overcharging for the mini bar ($8 for a can of soft drink) ($20-$30 for alcohol) which is just not how they things should be done anymore. Another huge disappointment was the credit card surcharge (adding Approx $90 to the bill) Overall a good experience but unsure if I would return due to value for money.

This is the last day of our 3rd anniversary honeymoon trip. Our room was upgrade to a corner room! Thanks to all the staff at the hotel, we had a wonderful night here, and next time we visit Sydney, Sheraton will definitely be our first choice! The room was very comfortable, but unfortunately the 5th floor where we stayed was close to the road, so the child woke up several times in the middle of the night because he heard the sound of cars on the road. Other than that, everything was amazing! The view and food from the Executive Lounge made us very memorable.

This hotel is fabulous! The people are kind and go out of there way to make you feel welcome! Daniela took the extra time to help us come up with a plan for our time in Sydney! The Taft in the club room greeted you with a smile and cheerfulness that made you excited to be there! The food in the club area was also beautiful and tasty! Thank you for making our stay so magical! We were sad to leave!

The best feature of the Sheraton Grand is the rooftop pool, and in particular its small outside balcony, which has some of the best views of any Sydney hotel. Even if you don’t fancy a swim, head up here and enjoy the views across Hyde Park to the Harbour and out to the Heads. Open to all guests, even those with the cheapest rooms. The Sheraton Grand Hyde Park s also well placed for shopping, as it’s right around the corner from Pitt Street, and is not too far from the tram, and Chinatown. Rooms are a reasonable size, with a good range of power points and a decent sized accessible closet. Compared to many of the 5 star hotels in Sydney, this is a good deal for the price.

Check in process was slow during the evening as you have to wait for the staff to sign in each time. The room itself was lovely. Deep cleaned, manual blackout curtains, fluffy towels, well stocked amenities, keen attention to detail given cleaning. Walls thinner than expected, but We slept very peacefully. If we didn’t have to make multiple trips to the front desk for our key card to the lounge. It would’ve been a five star review. Would stay here again though.

A true 5 star experience. We stayed in Sheraton for 2 nights and we had a package deal which was already great enough but on top of it they gave us a free rollaway bed for our child! We made a last minute request to find a babysitter and Sunny from concierge found the best sitter for us. Sunny was so amazing to deal with throughout our stay. At around one midnight, we needed some milk to be heated up for our child as he was crying and Ces from room services came right-away and brought warm milk for us! An effortless service from her. The breakfast was amazing. They had so many items to choose from! They even had Halal sausages and an amazing omelette bar. We had a problem accessing Tesla chargers downstairs in the hotel (not the hotel's fault as these were clearly marked as for Tesla's) as 2 non-EV cars were parked there. I advised the hotel and they put notes on the cars immediately and when we returned to the car park, those cars were gone! When checking out, we were met with An at the front desk. She extended our parking until midnight for free so we can finish our shopping! We will definitely return again and we can say this was the best 5 star hotel experience in Sydney we have had.

Excellent service. I had to surprise the reception staff with multiple adhoc requests and they were always helpful. In room dining and buffet ( as per my friends ) were excellent as well. If i come back to Sydney again, I'll certainly consider the Sheraton as my top choice. They are located very near to the train station and most touring spots are within walking distance as well.