WOW! Las Lagunas, thank you for the most amazing experience. Hands down, this place was a mini paradise! The rooms are gorgeous (we had a total of 3 rooms), the views are SPECTACULAR and the tours offered are excellent. Most importantly, the entire staff of Las Lagunas - thank you for being incredible, thoughtful and friendly. This place is not to be missed! We're all coming back, see you in a few years!

Pros: Staff (especially restaurant staff) was extremely kind and efficient. They always went out of their way to make sure we had a great meal. The hotel truly is beautiful and the setting is incredibly unique. The rooms, whenever the AC and internet were working, were very comfortable. If it weren't for the several AC and internet issues we had, this would have been a 5-star experience worthy of the price we paid. Cons: AC - Unfortunately, we checked in on what was likely one of the hottest days of the year in Flores, and neither of the two rooms we checked into had working air-conditioners. The area suffers from constant power outages (from the government energy provider), so the hotel has the back-up generators kick in to ensure no power interruption. So far, so good. The issue is that the hotel recently replaced many of its AC units with devices that will switch off for 10 minutes or longer each time there is a power outage. According to staff, this system was put in place to prevent the devices from burning after so many outages. The problem for guests is that this results in the AC effectively not functioning for the majority of the day. On a 110-degree weather day, this is simply unacceptable, especially for a hotel that presents itself as 5 stars. My family and I had to spend the entire first day of our stay reaching out multiple times to staff asking to fix the issue, after each instance where they claimed it had been resolved, only for us to find the AC switching off again. The staff also was clearly frustrated at our requests, rather than offering their deepest apologies and committing to having the problem fixed, which should have been their response the first time we reached out. Because we had no internet in our room either, we ended up having to walk to the front desk multiple times, including the last time at midnight, when the issue was finally fixed. Internet - The second big source of frustration was the internet, which simply was not working at all in either of our rooms. Each of the many times we reached out to staff, their only response was that they had technicians looking into the issue, but this went on for the entire 3 nights we stayed there. Half of our group ended up opting to move to a different room where the internet was working. The lack of internet meant we could not use our hotel phones to call reception or use the TVs in the rooms.

What an experience!! I was lucky enough to stay at Las Lagunas while visiting the area with some friends and let me tell you this place is just wonderful. The rooms were amazing, the food was delicious, but it was the staff that sets this place apart from any other experience I’ve ever had. I stayed here for three days and we were able to also do excursions including Tikal which was such magical (we had Sergio. Who was arranged by the hotel and he was just top notch). I surely recommend a stay here if you can and I would be back in a heart beat.

Awesome hotel! Immersed inside a quiet and exclusive area in Peten. The room was very spacious and cozy; great shower and spa. Everything was clean. Staff was super friendly and efficient. Food was pretty good and was not expensive at all. Nightly rate was great for what I got (complimentary breakfast). The pool area was nice and had a great view of the lake. Cocktail hour from 16:00-18:00. The only con was that it was not an adults only venue. Kayak and a boat tour were included in the price. A must for an upscale lodging when visiting Peten.

1- the staff: Can’t get any better. Customer service was incredible. Everyone was welcoming, polite friendly and always in good mood. I don’t know what they have but it’s contagious. 2- the food: a bit pricey, but totally worth it! 3- facilities: Rooms are perfect, the jacuzzi view is dreamy, hotel has a daily tour to feed rescued monkeys... YOU CAN’T MISS IT! They have their own small zoo, you have to check it out. While at the hotel I rarely noticed any flies(very common in hotels near rivers or lakes), the place is not just well taken care off, it’s fancy AF! Worth every penny. I’ll be back very soon. This place is great!

So beautiful. I really like this place. Wonderful for all family or a partners escape

Extremely poor customer service. We booked our stay one month in advance and they did not arrange any of the excursions we had booked. They forgot to book our airport transport and tour to Tikal (which is the sole reason why we came here). When we turned up, they randomly booked us a non English speaking guide when they knew we specifically asked for an English speaking guide. In addition, they charged us an extra 25% on the rate agreed to over the phone without flagging or telling us that. Property is nice but customer service is horrific and not worthy of the quality you’d expect for a “5 star” hotel

Beautiful hotel, amazing service. Friendly staff; they arranged from the airport pickup to tours around the city of Flores and it's surroundings.

We have stayed for 4 nights - it was magical. We had a huge room right on the lake, with big windows overlooking the lake - it was lovely to wake up to the serene beauty of the place, mist flowing above the water, very peaceful and idyllic. We did quite a lot of hiking and thoroughly enjoyed soaking our sore muscles in our private hot tub in the evenings. The room had AC (though I have to say that our clothes felt a bit damp when we got to a much drier climate of Antigua). Beds were super comfy, shower was great and hot enough - though the water would fluctuate very slightly and wouldn't get really hot. The resort is beautifully designed. But the best part was food and staff. Hands down, best food and staff of all places we stayed in Guatemala - it says a lot because food was amazing everywhere and people as well! The resort is remotely located - you cannot just walk to town, you can take complimentary bicycles, or ask hotel to get you a taxi, or have your own car. We would definitely stay there again!

Wish I could give more than 5 stars! Highly recommend this hotel, it is stunning, the staff are wonderful and the location is just beautiful. Elmer and Alex looked after us most during our stay and we have never felt so looked after. Truly relaxing escape and the best hotel we staying in during our honeymoon in Central America. Even when the hotel was full we still felt like the only ones there. Plus there is a private Jacuzzi in every room!

This truly spectacular hotel offers seclusion and immersion in a wildlife-filled paradise surrounding. The hotel is only 15 mins away from the Flores airport, which is very convenient and yet it feels like you’re in the middle of the jungle and hours away from civilization. Our room was waterfront and had an area overlooking the lagoon which had a jacuzzi and a table; so it was ideal for not only bathing but also meditating, yoga, or for ordering room service while enjoying the view. The staff is more than attentive and servile, Elmer who was our server during breakfast and lunch went above and beyond. Be sure to contact hotel beforehand so you can schedule a private sunrise guided tour of Tikal which is a once in a lifetime experience. The hotel has a very nice pool, it also has kayaks which can be used to explore the lagoon, a private museum with really incredibly anthropological pieces, a spa and they offer visits in the morning to a nearby islands inhabited by monkeys which is delightful. The food served is delicious, the ceviche was great but the blanco which is a local fish was the star of the show. I would absolutely recommend to anyone and would like to return whenever I go back to Peten

The most magical experience!!! The gorgeous private bungalow, spa, pool area, monkey tour.. most notably the incredible food and service. Every single meal was outstanding. The staff goes out of their way to remember your name, your coffee and food preferences etc. They are all so friendly and helpful - especially Victor and Elmer. Thank you!! :)

We have just completed a tour of Guatemala, Belize and Mexico and Las Lagunas was by far our favourite of the six hotels we stayed at. From the moment we approached the property, our first location in Guatemala, it was apparent we would feel very safe there as the security guard was thorough in checking we had reason to enter the premises. Our room was absolutely fantastic (room one), even in bad weather so we can only imagine how amazing it would be with blue skies over the lagoon. The room was so nice that for our first meal we ordered room service which was efficient and tasty. At breakfast and dinner time (and happy hour poolside cocktail o’clock) we were served by Victor and Elmer who were the very best of the best. Always one step ahead and so friendly too. Carlos on the front desk also deserves a shoutout for his most friendly welcome and help organising logistics during our stay. The food in the restaurant was delicious and we really appreciated the check out time of midday as it enabled us to do the complimentary monkey island tour on the morning of our departure - an experience which really stole the show. It was something you could easily overlook doing but a real highlight of our holiday. We saw a crocodile and margarita the spider monkey even boarded our boat for some snacks! Whilst located neither exactly next to Flores nor Tikal, we definitely recommend Las Lagunas as a base for discovering both locations.

We loved every minute of our stay. The staff are friendly, helpful, and full of personality. The room was spacious, clean, and stylish. The monkey tour was a standout experience.

The place is super cozy and the atmosphere is pleasant, great to rest and enjoy.

This is an amazing place! Like paradise! Every think was perfect. The breathtaking view from our bungalow, the spacious room, the jacuzzi, the super delicious food, and last but not least the excellent and attentive service. We stayed here 5 nights, to visit Tikal ( that it’s a must), but also to visit the surroundings, Flores,Benito, San Michel etc. or to relax at the swimming pool.

We Stayed at Lagunas two nights. Exceptional Hotel to experience, the staff is exceptionally nice welcoming and helpful, the food needless to say is exceptional. The rooms are spacious, good water pressure and the views over the water is very nice. What stood out to us is our driver Edwin, he was very friendly, mostly speaks Spanish and it seemed like he was always available, always ready way in advance waiting for us and drove us safe to all the places. The monkey tour is a must, meeting Margarita (the Spider Monkey) is quite impressive. The hotel provided us with a tour guide for Tical (Luis Figueroa) who was exceptional. We not only got to see the Ruins of Tical and heard so much history, Luis knows animals and plants as well. We saw rare birds, insects and even an incredible rare monkey baby that you usually only see in the evening and night.

I appreciate brevity, so here’s why we loved staying at Las Lagunas: (1) Conveniently located near the City of Flores and Flores airport, and only a short 45 minute drive to the extraordinary Tikal; (2) The food, ambiance, and grounds are exceptional. (3) Staff was pleasant and attentive. And our poor Spanish wasn’t an issue since most staff could speak English and Spanish fluently. (4) Best pool I’ve ever seen at a boutique hotel (by a long shot). (5) Room was excellent. Spacious and updated with excellent views. (6) Tons of wildlife on property, but never felt unsafe, just entertained. Only issue was room service. Took a bit longer than you’d expect. But that wasn’t enough to drop our review from 5 to 4 stars. Can’t wait to go back.

Amazing hotel on the real 5 starlevel. Wery friendly and professional staff.

Went for our 25th wedding anniversary. The only regret I have is that we didn't stay longer.

The best hotel I've ever stayed in. Simply loved it. It has wonderful views to the lake, staff is so nice, the museum is small but pretty, and all the surrounding is just so marvelous. There are different activities to do during the day in the hotel, and also offer tours to the parks in the area. The hotel is comfortable, spacious, clean and relaxing. Food is delicious.

This hotel is just beautiful. We throughly enjoyed our stay here. Everything including water pressure in the showers and comfort of the bedding was great! Fernanda the massage therapist was hands down, one of the best massage therapists I’ve experienced at a spa while traveling. The ability to communicate via What’s App was so helpful since I am deaf and do not use the telephone and have communication barriers. The hotel was very attentive and responsive to What’s App, unlike some other hotels I’ve stayed at. They actually respond in a timely fashion. I’d definitely recommend this to others.

Sheesh, were do I start. Welcome crew A+ Rooms A+ Customer Service A+ Restaurant / Food A+ Spider Monkey tour A+ Showers A+ Did not get a chance to use the spa and would assume an A+ How I wish I could stay longer. Staff and Management you are all rock stars. Mil gracias, Los Singer - Portnoy

Awesome place, beautiful hotel, rooms very clean and spacious and the views were incredible. Food was very good, fresh and good presentation.