3/5 Pieter den H. 1 year ago on Google
I’ve
been
coming
to
this
restaurant
almost
every
day
often
with
my
partner
for
4
months
now
and
it’s
been
largely
a
great
experience.
It’s
a
wonderful
setting
to
do
some
work
while
you
can
order
quite
affordable
nice
food
and
they
serve
great
coffee.
So
why
only
three
stars
today?
Take
it
as
constructive
feedback.
I’ve
ordered
the
set
brunch
menu
item
today
and
staff
charged
me
for
each
item
separately.
It’s
the
first
item
on
the
menu,
and
I
literally
pointed
it
out
with
my
finger
when
placing
my
order.
In
hindsight
I
think
I
know
what
happened,
because
the
curd
pancakes
that
are
included
didn’t
come
out
at
first
and
when
I
asked
staff,
she
told
me
“brunch
was
over”.
I
assume
she
made
a
mistake
entering
my
order
and
instead
of
the
€9,90
set
menu
she
entered
only
my
eggs
Benedict
with
salmon.
In
the
end
I
did
get
the
curd
pancakes,
but
was
then
charged
€3,00
more.
She
simply
said
it
must
have
been
a
misunderstanding,
which
it
definitely
wasn’t
from
my
end,
and
moved
on
to
the
next
customer.
Leaving
me
standing
there
like
a
fool.
😅
I
love
the
ice
cold
customer
service
in
general
in
Estonia,
I’m
Dutch
so
I’m
used
to
it,
but
this
was
next
level.
She
could’ve
given
me
€3,00,
which
I
probably
would’ve
tipped,
or
given
me
a
coffee.
Instead
it
took
me
telling
another
staff
member
about
the
small
incident
to
get
that
offer
for
a
coffee
next
time
I’ll
visit.
Poor
experience
and
if
it’s
not
better
next
time,
that
was
the
last
time
for
me.
I’m
sorry,
but
this
was
a
wild
experience
from
a
customer
service
point
of
view.
Staff
makes
a
mistake,
customer
pays
for
it
and
is
basically
told
to
sod
off.
I
know
I’m
nothing
special,
but
a
daily
returning
loyal,
most
of
the
time
low
maintenance,
customer
is
something
you
don’t
want
to
lose
over
something
like
this
I’d
think.
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