3/5 Angela R. 1 year ago on Google
Spa
was
great.
Once
checked
in
everything
was
5
star
and
ladies
there
were
friendly,
professional
and
knowledgeable.
Massage
was
great.
My
daughters
loved
their
facials.
They
had
Prosecco
and
a
birthday
cupcake
waiting
for
my
daughter
after.
The
spa
is
calm,
quiet
and
relaxing.
We
were
disappointed
there
was
not
a
hot
tub
or
whirlpool
to
soak
in
but
everything
else
was
wonderful.
We
decided
to
go
to
the
pool
and
have
lunch
before
leaving.
After
sitting
in
two
lounge
chairs
a
waiter
came
up
and
asked
us
our
room
number.
We
said
we
had
just
come
from
spa
and
were
just
having
lunch
and
drinks
before
leaving.
He
rudely
told
us
that
only
guests
staying
at
the
hotel
can
sit
by
the
pool.
We
said
we
just
wanted
lunch
and
he
said
we
had
to
go
sit
at
the
tables.
The
place
was
empty
except
two
girls
in
lounge
chairs!
Clearly
he
had
not
worked
at
a
5
star
hotel
before.
Someone
who
had
worked
at
a
5
star
hotel
would
have
said
they
were
sorry
we
were
not
informed
that
the
pool
was
only
for
overnight
guests
and
owners
but
since
they
were
not
busy
(literally,
two
people
in
the
entire
place)
to
go
ahead
and
order
lunch
and
enjoy
your
birthday.
Not
only
was
he
rude
to
us,
but
he
literally
walked
as
fast
as
he
could
to
reprimand
the
young
girl
who
was
the
hostess
at
the
pool
desk.
We
felt
so
bad
for
her.
We
decided
that
rather
than
spend
our
money
somewhere
we
weren’t
wanted
we
would
leave
the
hotel
and
go
elsewhere.
As
much
as
we
loved
the
services,
not
having
a
pool
or
hot
tub
to
utilize
was
disappointing.
Would
rather
spend
our
money
at
the
Hard
Rock
spa
where
you
can
truly
make
a
day
of
it.
After
many
times
staying
and
utilizing
this
hotel,
they
need
to
show
their
employees
how
to
act
like
a
5
star
hotel
employee.
Definitely
some
outstanding
people
there
with
great
customer
service
but
too
many
that
aren’t.
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