4/5 Shane B. 6 months ago on Google
I'm
updating
my
review
from
3
stars
to
4.
The
hotel
itself
was
exceptionally
pleasant.
The
beds
were
exceedingly
comfortable,
and
the
room
was
impeccably
clean
and
well-appointed.
The
amenity
area
was
aesthetically
pleasing
and
offered
excellent
views
and
services.
I
was
particularly
impressed
by
the
multiple
outdoor
kitchen
and
grill
areas
available
for
use.
However,
my
experience
with
the
front
desk
staff
left
something
to
be
desired.
My
group
consisted
of
two
couples
traveling
together,
and
we
had
booked
two
rooms
simultaneously
under
one
reservation
through
a
third-party
website.
When
we
arrived
around
2
pm
(before
the
official
4
pm
check-in
time),
we
were
informed
that
one
room
was
ready,
and
the
other
would
be
shortly.
We
were
assured
they
would
contact
us
when
our
second
room
became
available.
However,
after
not
receiving
any
communication
by
almost
5
pm,
we
decided
to
visit
the
front
desk
ourselves.
At
that
point,
we
were
informed
that
our
second
room
was
ready.
Upon
reviewing
the
room
numbers,
we
realized
that
they
had
assigned
us
rooms
5
floors
apart.
I
politely
inquired
if
this
could
be
rectified,
but
I
received
what
I
perceived
as
a
rather
impolite
response,
stating
that
room
assignments
are
randomly
generated
on
the
day
of
booking.
Given
that
we
had
paid
nearly
$400
per
room,
we
were
taken
aback
by
both
the
level
of
service
and
the
attitude
with
which
it
was
delivered.
In
summary,
the
hotel
itself
was
excellent.
Following
my
initial
review,
a
member
of
the
hotel
staff
did
leave
a
note
expressing
their
apologies
for
the
inconvenience,
indicating
that
they
do
value
guest
feedback.
I
believe
that
had
I
been
staying
for
a
longer
duration,
they
would
have
made
an
effort
to
resolve
the
issue.
I'm
not
sure
what
more
one
could
reasonably
expect
in
such
a
situation.
1 person found this review helpful π