my reason for visiting (5/31/22) was for an illness diagnosis and i expressed symptoms of a sore throat and body aches (among others). the nurse who took me in was not only rude and condescending, but she complained about me to other staff from where i could hear on the other side of the door, and she didn’t even take my temperature. neither the nurse or doctor looked into my throat. when i requested tests to identify my illness (the reason for my visit) the doctor expressed frustration over how long it would take and how there were other patients whose time the tests would be wasting. as if it hadn’t taken 30 minutes for the doctor to see me. and approximately 30 minute intervals between each rapid test taken one at at time. the entire staff acted as if i was a burden and took little interest in actually helping me. the doctor even offered to give me antibiotics to avoid running a rapid test for bacterial infection (strep). to top it all off the packet they gave me on the way out said my temperature was 97.2 (remember no one actually took my temperature!!) but when i got home i recorded it as 101. the next day i tested positive for covid. worst healthcare experience i have ever had i can’t believe any of the staff who worked with me that day are allowed to practice.

I used to only come here, everyone was quick and efficient. The last two times I’ve been I haven’t left without sobbing. The first Time I went with a throat infection, the doctor told me that Covid. I told him I just had it two weeks ago so I didn’t think I had it again, he said well it could’ve come back. I asked him to test me and he said fine. They tested me and then a nurse came back and gave me discharge papers and said I was good to go. Never told me my results. When I asked they said it was negative and told me I could leave. Never gave me a reasonable diagnosis. I went to a second doctors at a different facility and turns out I had a bacterial Throat infection that needed antibiotics. If I had not gone to a secondary facility it could’ve become a much worse infection. Then recently I made an appointment for 1:45, they told me they were a bit behind, but I waited in the office for over an hour. I had work at three and they told me they couldn’t guarantee he would see me until 4 o’clock. It was an urgent need, hence why I went to urgent care. The people at the front desk were nice, but why make an appointment if I’m not gonna be seen for three hours later, and why even go there they’re not gonna give me a diagnosis

Incompetent. We just moved here and had to come to have physicals to get the kids into school. They had just had them done where we used to live so we just needed to transfer records. First they wouldn’t accept the immunizations emailed I had to go home and print them. So I go home print them and come back and because I left and came back suddenly it would take 48 hours to get the school form even though had I brought them they would have given it to me then. Makes zero sense. I go back two day later and they lost the paperwork and asked me to email them. Are you kidding me?!?! Furious. Still don’t have my school forms and they’ve been paid for. Will never go back.

When I tell you I will NEVER return. I have a history of bronchitis. Told the doctor and he said no, it’s asthma flare up. Well 2 weeks later I’m at another urgent care because my symptoms haven’t subsided. The nurse Brady had the worst attitude and no compassion for sick people. When she stabbed my nose with a covid test and I backed away she left the room saying “I’ve NEVER had a patient like that”. Not to mention she checked people in in the lobby over the phone. I’m pretty sure that’s against HIPPA? I work in healthcare - when people don’t feel well and YOU aren’t having a good day that’s not on your patients. You can be as annoyed as you want with customers but you don’t show it nor talk about it miss ma’am. On a positive note; advent health a little further down the street was professional and had compassion for the illness unlike baycare. Just like I have NEVER experienced rude and lack of knowledge care - I will NEVER return. Save yourself multiple trips other places and wait it out at advent health; because baycare isn’t capable of quality care or giving you a solution to the illness.

I called prior to coming in and also checked online to see if there was a wait, there wasn’t. When we arrived there wasn’t another person/patient in the waiting area. Registration was fast and efficient. We were told to sit and will be called shortly. A technician, Jaime, and the front desk employee proceeded to have a VERY lengthy conversation about all types of things that did not pertain to work. It was quite frustrating to hear about Jamie’s mother and brother and trips and college all while my senior dad was sick and waiting to be seen. All I could think is that I really hope this isn’t the person who takes us back bc that would tell me that his conversation was much more important than his job. Much time goes by and of course, Jamie brings us back and is our tech. Please note that the front desk employee didn’t seem too interested in this conversation as much as she was just being nice because another employee was speaking to her. Once back Jamie was pleasant. We arrived for UTI. Test did come back for UTI but the NP although, very nice and caring referred us to the ER for her opinion that my dads issue COULD be his kidneys. I told her we just tested his kidneys and so I’m sure it’s not and we needed antibiotics for his UTI. she refused and wouldn’t help us. A complete waste of time. I am my fathers round the clock caregiver since he became ill. He wasn’t looked at as a person rather he was looked at as just his numbers. For example, upon sitting in the room his saturation was about 88. I explained that this is NORMAL for him because he exerted himself walking with a cane as he usually uses a walker and his doctor allows him to go to 88 due to chronic lung and other lung problems. I explained that he will recover and go back to the 90s once he settles. They agreed to check again and he did in fact go to 94, his usual base. Another number was his HR. He just walked a long distance and his heart rate was over 100. Again I told them he just exerted himself. They agreed to check again and it went to 99. His base is usually 80-90s. Prior to arrival I checked his temperature which was 98.6 as I always do. Their thermometer read 100. When they checked it again it went to 99. AGAIN, he just exerted himself walking with a cane and the cane is a very big struggle for him but our physical therapist said he should try more with it to build up strength. We did not go to the ER and went to his primary doctor the next day which looked at the same labs he had done for his kidneys at BAYCARE HOSPITAL that I told the NP about and agreed it was not his kidneys and prescribed uti medication. I would not return to bay care urgent care at all and do not recommend. There are better urgent cares close by if needed.

If I could give zero, I would.. for customer experience.I can not believe how they treat you. I was waiting on results which they said would come in 15 mins.even after 40 mins, they aren’t here. When I go out of the room to check if they forgot about us, they were so rude and literally shoved me back to the exam room. You can’t treat anyone like this. This is horrible. If it takes longer to respond, just say so.. so that the patients and family know what to expect.. Unbelievable..

Very very long wait even though I had made an appointment. Then after taking me in and checking me, waiting for the doctor, they tell me they do not have a radiology technician to do my xray. That’s the whole point I came in for. So they send me to do X-rays somewhere else. I went the next morning and got my X-rays done at an imaging center who sent the results back to the doctor at urgent care the same day. It’s been 5 days and I haven’t heard anything from the urgent care about my results even though they said they would call me right away they receive the results. Worst medical experience ever. Never going back.

They have you make an appointment. Which is meaningless. There were only two other people in the waiting room. Yet, we weren’t seen for three hours. They stated there were people in the back. Yet, we saw no one come out, and when we went back there there were no one in the other three rooms. We saw one Dr walking around looking like he didn’t want to be there and apparently didn’t want to take patients. So we were forced to see a nurse practitioner virtually. Several people who said they had been waiting six and eight hours stood up and left. The terrible thing was we didn’t see anyone being serviced and released. Avoid at all cost

The urgent care wasn’t busy but we waited for an extended period of time. It was ridiculous the Wi-Fi in the building was spotty so it would have been nice if there were signs in the building of the hotspot. They are short staffed, but the staff that they did have was GREAT and attentive to my 5 year old. I told this was going to be a quick 45 minutes. But I was in there for 3 hours !!! Lord!! I was beat and needed a snack!

Doctor Khawaja Kifayatullah did not truly listen to me and my symptoms. I explained everything to him and explained to him symptoms that showed that I did not have a UTI. I had a fever of 101.9 and serious belly pains, I could not defecate and when I did I was in extreme pain almost passing out. My pain was so terrible that pain killers were not working. My pain level at that time was 7-8. But he was only concerned with getting me quickly out of the office. And instead he tested me for A UTI infection. Guess what? It was negative. I instead ended up in the emergency room the very next morning. I was in sepsis, with a pain level of 10. If I had listen to your doctor I would be dead today. He did not take me seriously. I will never visit any of your locations again or recommend it to anyone since you guys do not listen to your patients and put them at a risk of dying.

My husband and I were seen together. That was nice. We each would have been at each other's appointments, anyway. It was nice to cover everything together so we were all on the same page. Our MA was really nice and patient. Our provider (DO) knew her stuff, and was straightforward, yet friendly. Thank you.

Told the ARNP haven't had my menstrual cycle since December and she didn't even ask if I might be pregnant. She felt the lump in my groin area and didn't even check for more. No temperature check either. She gave antibiotic and motein and I had to ask her for the sonogram script. She said do you really want it? Aweful experince. I was the first one there at 8am and was not seen until 1.5 hrs later all meanwhile they were talking and laughing.

Edit: After speaking with my insurance it turns out that since my visit my doctor put the wrong diagnosis and Baycare knew IMMEDIATELY my insurance would not cover it. I could've had it changed to what my actual diagnosis was/ reason for the visit but instead they waited A YEAR AND A HALF LATER to tell me. This explains why the woman on the phone wouldn't tell me when the bill was due, wouldn't email me what she said the problem was so I could show my insurance, and under her breath very quickly mentioned that if it wasn't paid soon baycare would send it to a third party collector. Disgusting and shady they do not care and just want to get as much money out of you as possible. Absolutely terrible I don’t recommend this place at all. When I first went here I was so pleased with my experience, was told over the phone and in person they take my insurance, just got a statement OVER A YEAR LATER saying my insurance wasn’t taken so I had paid it myself. I tried to clear it up with billing and the lady there is rude as hell and sounds like she’s gonna snap every other question and in general has a bad attitude but tries to act nice. Very slyly told me if l don’t pay quick enough they’ll have some third party collect the money. Disgusting behavior especially from a hospital and scummy on the billing department. Its sad to see i’m not the only one who had a bad experience with billing too. I really wanted to like this place because the staff was so nice when I first went and now it’s gone down hill.

I was very grateful that I didn't have to wait for my turn. I used the wait in line feature online before I came in. Everybody was very attentive and friendly. They also followed up with a phone call a few days later.

I was very ill and was sent home with over the counter medicine. It was a total waste of my time while running a fever and coughing uncontrollably while having to drive myself back and forth and having to miss work while fighting an infection on my own. I would have liked to get some type of antibiotic.

I’ll keep this brief: I made a flu shot appointment for 10:30am. Showed up at 10:20am and filled out the necessary paperwork, as well as completing the online check-in. I was still waiting with no update at 11:10am. I kindly reported to the registration desk to ask for an update, to which she replies I’m next in line. I don’t actually get called back until about 11:30am. By the time I was walking out of the front door to leave, it had taken well over an hour to receive a flu shot. If you’re expecting anything to be done in a timely manner, I would kindly say to avoid coming here.

The front desk is always so nice, and welcoming. NP TINA is rude, has a horrible attitude and shunned me away to just go to the hospital. I went to another urgent care TGH, and they went ahead and put me on a whole new prescription plan to feel better and treat the continuous problem that I’ve been having. I would love to speak with someone directly about this inexcusable behavior from this nurse practitioner.

This is my 2nd experience with this facility and I was misdiagnosed 2 times. On this 2nd visit, I had a truly terrible sinus infection that had spread to my throat, ears, nose and lungs. They were unable to detect any of this. I left with a prescription for an antibiotic and the next day I felt even more sick. I had not slept all night and I was in extreme pain and discomfort. I ended up going to another facility and they prescribed a new antibiotic that worked almost immediately. I had also asked the Baycare Nurse Physician to do a throat swab and they returned a few minutes later to say that they were out of stock but I was not given the option to pursue this avenue. I will definitely not be visiting this facility again.

I would like to share that I had a very nice experience today with the staff (includingthe front desk). Ashley went above and beyond when she didn't have to and the nurse practitioner is extremely thorough. Thank you, ladies!

A friend recommended this location to me. Registration was outstanding. She was efficient and very friendly. The Medical Assistant was unacceptable, seemed to be uneducated, spoke very little English, and could not pronounce Any of my medications, nor did she make any corrections/updates. She asked if I still used Publix for Prescriptions. I can't remember a time when I ever used Publix. She also did not ask about my PCP. The provider you have listed has not been current for about 3+ years. As she was holding the thermometer, the bp/heart rate/temp unit on wheels got caught on something. As she turned to get it cleared, she still had the tmom in her hand and continued pushing it into my mouth. I had to back my head up because it wouldn't go in any further. The doctor was totally useless and appeared to be afraid of the spider bite on my hand. It was literally swollen to almost the size of 1/2 of a ping pong ball filled with puss. He told me to remove the bandage, while standing about 3 ft away and leaning forward to look at it. He simply said "yeah, it looks like a bite. I'm not going to try to squeeze it." "I'll write a prescription, just put ice on it and leave it uncovered when youre at home." "When you go out, cover it." He left the room and returned saying ok, we sent the Prescriptions. He turned to leave and I asked if that means, when I put ice on it, it's supposed to be uncovered?? He said " no, cover it when you use ice." He turned to leave again and I had to ask him to please put a bandage on it cuz I'm going outside. He got a bandaid and leaned over to put it on. Seriously?? Perhaps, the woman at the Registration should've handled everything? I will never return.

The doctors that I've seen we're great. The lady behind the desk is rude. All she does is sit behind a desk and file her nails it looks at you like why you hear you're bothering me. I won't be back.

Staff got me in to be seen very soon and with a timely matter. I was very worried about my matter and the ARPN really took care of me and sent me over to the ER as soon as possible. This has been the best Baycare urgent care that I have been to since I have been here in eight years. Thank you so much for your time and attention.

Dr. Ashoka’s office is horrible service! I had to get get my blood work down for my annual physical done offsite at Quest diagnostics (which was fine). I waited a week, on quest side it showed that they sent my test results to my doctor, and I even got access to them. I had some concerns about my results, so I waited another week to see if the doctor would give a call to me to discuss them. I would like to point out that at my doctors visit, she told me that they would call with my results, regardless, if it was good or bad. I had to call another week after to find out what’s going on since I hadn’t gotten a call yet. The doctor was out of town and the nurse aide let me know they never received my results. I faxed it over and another week went by and I still did not hear back about my results. I had to call again two weeks later and they said that the doctor will give me a call when she can review my results (with already being back in office for some time apparently). I understand doctors are busy, but this is is ridiculous that I have to be the one to call them multiple times to find out what the doctor suggest about my results. I am never coming back here again, my health is too important.

The ease of making an appointment online was super helpful when feeling unwell. The staff was very nice and acted truly concerned for my health. The doctor was amazing. I didn't get his name but he was one of the best urgent care doctors I've ever seen in any urgent care in this country.

Both the front office as well as the back the office staff was courteous and professional. Dr. Akhter was thorough and made me feel like she truly cared. She took the time to answer all of my questions and was so easy to talk with. I have white coat phobia, so a trip to the doctors is hard on the anxiety but Dr.Akhter's gentle bedside manner lessened the stress. I'm grateful for the care she provided me. I'm sorry I don't know the name of the MA who assisted but she was great too!

11/10 staff. Wait time was less than 20 minutes, the doctor saw me within the first 15 minutes of me being in the exam room. I cannot say enough nice things about how I was treated and the cleanliness of this facility. Baycare is really the best.

Every person I came across at the urgent care was lovely and went beyond when helping my mom and I. Jake at the front desk helped change our pharmacies when we needed to change it last minute, really was a life saver! Kevin, PA was kind and patient with any questions we had. Lynda was great at getting our vitals and taking our medical history

Poorly staffed on a Tuesday following a Holiday. Came here with a family member for urgent care. Its not Urgent here, as we have 7 families in the waiting area and not a nurse or "Doctor" in sight. No sense of urgency folks...don't waste your time when you need attention.

The front desk girl was extremely nice, knew how to handle every situation in a professional manor. Doctor was great and I loved Brenda the X-ray tech. Overall great experience.

If you book a physical, be sure to remind your doctor before starting that you are there for a physical because the communication line is very poor. I've had countless physicals in my life and this is the first office to flounder the appointment. Both my husband and I had AP appointments scheduled for the same day and he was billed for an AP and I was not. I spoke with the office manager and she refused to do anything about it. She said the doctor I scheduled with doesn't like to do APs with new patients.....why then was I booked with her? I told her I'd rather go to a place I can trust for my Healthcare and the OM did not care. Baycare lost two patients today.

Tatianna and Branden were absolutely AMAZING. I came in with an issue with my ear, it ended up being impacted. They had all the patience and were very great at explaining to me about what was going on. Hands down amazing service for an urgent care.