We came in at 8:30am, the staff was slow, the front staff just had conversations instead of doing their work, clearly too worried about their personal conversations. We waited 2 hours in the waiting room, only to get called to the back and proceed to wait there as well. The trip took about 4 hours! I fully feel if you’re in the medical field you mindset should be hussle, not talk about who’s getting in and out of jail, who’s makeup is better and which boyfriend called you last night. Get the work done and save all that filler when your own personal time! To top it all off the (what looked like a supervisor) joined in on all the fun instead of getting patients back to rooms to be seen. Will NEVER visit this place!

It is absolutely appalling how rude and disrespectful most front desk people are, but this one takes the cake. The front desk girl working at 6PM on 10/4 should consider looking for another job, and if the office manager cares about that location or the patients then they’d look into the type of treatment the front desk girl is giving sick patients. The loud and rude tone and mannerisms to someone who isn’t feeling well and needs medical care is absolutely unnecessary and lacks any kind of sympathy. This is a place of care and if you are not a caring person then find another job. I HIGHLY RECOMMEND to anyone who needs medical care to find a different urgent care, and I hope the management takes this review seriously. We ended up leaving and not receiving any medical attention due to the lack of competence and disgustingly rude and careless woman at the front. I do not recommend this facility by any means.

Four hours of waiting with a toddler with an ear infection, while others who came after me walked in before us. Was told repeatedly that they were busy in the back, but when we finally got in it was calm and not at all full. Staff was friendly, but check-in process took over 45 minutes as they called back each patient to fill our Covid forms, return driver's licenses, answer text registrations, etc. FOUR HOURS - there is nothing urgent about this place.

They were all amazing! From the second I heard the voice on the phone to go in till they called me back with my test results! I will definitely recommend to all my family and friends. Thank you all for the best doctor appointment I’ve ever had

Made an appointment online, showed up early and registered with the front nurse who was also the shift lead Tania A. She knew why I was there and failed to disclose they don’t have labs or x rays at their location even though the website says they do. They took my copay then asked my weight and height plus blood pressure and pulse and met with the doctor just to tell me there’s nothing they could do for me because they don’t have labs or x rays. I asked for a refund and told me they can’t and to “have a nice day” over and over again instead of answering my questions. I will be reporting to the better business bureau, my insurance company and my lawyers.

This started out as an urgent care visit which should’ve been handled as such, but upon arrival at 7:35 pm Dr. Cua decided to dictate that he would no longer see anyone for the day. It was appalling to me as I am a Nurse and have spent many nights taking care of those in need well past my “schedule”. It Should be said that the person in need was not myself but my 12 year old who had a severely painful ear infection. Since when do we as healthcare providers just pick and choose when to cut off our compassion? This man is a poor example of a Doctor and an even worse example of a care provider. He is abysmal at best and can’t be bothered outside of his own interests to care for those in need. Am I mad? Yes. Should I be? Absolutely. This man turned down a 12 year old with 30 minutes left on the clock because it wasn’t convenient. Why even bother if you don’t care? If you truly have an urgent matter drive to the next location and spare yourself the disappointment.

Every BayCare we’ve been to has been accommodating & professional. My son plays ice hockey so at times it seems we’re frequent flyers here! Love that the urgent care has accessible x-ray machines. Love the follow up afterward as well. Their regular drs offices are nice as well & all staff & drs we’ve encountered have been very helpful & professional. Place is clean & easy parking.

I was very poorly managed as a patient. I was out in a room and left there for over 1hr without anyone checking in me. Also there was nothing in the room (like TV or other) to keep me occupied while I was waiting. I had to come out of the room several times to remind them I was there. In addition; there were only 3 patients in from of me only. A simple appointment that could last 1hr it took over 3 hours. I got to the clinic at 10:30 am and left at 2:15PM. That’s ridiculous!!!

Waited over 2 hours even though I'd made an appt. No one checked on me. No one apologized or explained. I sat in exam room over an hour by myself. It would have been a bit better if someone had just looked in occasionally. I'd thought I'd been overlooked! This location is awful. Go elsewhere.

I went in for a cat bite, the injury was barely even looked at and was not even cleaned. Additionally, my current medications or medical concerns were not addressed or clarified and on my release papers it listed two “current” medications that I haven’t been on in over 2 years. I was prescribed TWO antibiotics neither of which were correct for my injury and had severe side effects. I did not have an X-ray even when I asked due to my inability to move that part of my hand. I was given a tetanus shot and when I asked about it they could not provide me with exact details as to what this protected against. The swelling and pain continued (obviously because I wasn’t being properly treated) I had to go to the emergency room where I was told that your urgent care doctor had me on the completely wrong type of antibiotics and I should’ve had an X-ray immediately in case the injury was in my tendons thus needing immediate surgery plus they documented my injury on the wrong part of my hand. It was expressed to me by the ER doctor that I was at serious risk for losing my hand due to the malpractice of your doctor.

I brought my son to the South Tampa urgent care location last Tuesday morning for a laceration in his arm. He was extremely nervous, but from the time we walked in the door until the time we left, the staff was friendly and efficient. We were checked in almost immediately and the medical assistant was comforting and made my son feel at ease. The practitioner was extremely knowledgeable and comforting as well, and even got my son some juice and a snack because he was feeling a bit faint. She efficiently stitched up the laceration and provided us with all needed instruction. We walked out feeling very good and taken care of!

Throughout the past 20 years, of all the urgent care visits that I have had to take my kids to, I think this is one of best Urgent Care facilities that I have visited. The people are helpful, kind and patient, the facility is clean and looks welcoming, and they seem very well equipped medically.

I came in for high blood pressure. It read at 160/103. I explained to the girl at the front desk that I was there for this issue and how long was the wait gonna be because it was high and I had a massive headache. 15 mins later I was called back. My bp was taken, Janae Anderson came in and said to me "I cant treat you because you have high blood pressure" she wasnt nice, very rude about it. I explained why not, you took my $75 15 mins ago and if you cant treat me you should have not taken my money. she said that only she can tell me she cant treat me and that cost money. My assumed because I am overweight that I am adding a whole salt shaker to my food and that was my issue. gave me a lecture on it. Then tells that she could do an EKG but it would be pointless and wouldnt matter. The attitude coming from her was terrible. My primary could not get me in, so they suggested to go there. There were more things said. I told my primary who was shocked and instructed me to reach out to Keith Waldrep who she said was the Urgent Care Director. Appeal my copay and I would get it back. I reached out customer care to complain, then i found the email address of the supervisor of that location. I have not heard from anyone with this and I want my money back for the lack of care and attitude I received. If anything she could have helped me with my headache or at least tried. I would have glady paid for that. I do expect a call from someone. I am not going to let this go and will try to dispute with my bank if it is not resolved. I will also tell everyone of my experience with this location.

Came in with a complaint of not being able to swallow food. I could still breath and swallow liquids. My Nationally certified RN roommate agreed that it appears I was having an allergic reaction and needed some medication to counteract the allergic reaction so I could swallow food. He did the primary checks on breathing, pulse and blood pressure. My blood pressure is normally high, but it was higher than normal. Wouldn't listen to my medical history, just stopped all medical procedures and sent me to an emergency room. The note was unreadable and couldn't get an answer on what was in the note. St Joseph Hospital didn't do anything either. With my medical knowledge, roommates' knowledge and my mother's medical knowledge we had to use home medical care to decrease the swelling in my throat until it cleared up with a liquid diet for several days. Now I have received a very large bill for nothing.

We walked into this office and we were misled from the start. They knew as soon as my son gave them his symptoms that, they were not going to do anything for him. They still charged him, made him wait, just to make him go to the room to tell him there is nothing we can do for you. We will make the insurance aware

I’m not sure why this doesn’t have better reviews! This place was absolutely amazing with me. I don’t enjoy long waits especially when not feeling good, but these guys got me in and out of there quick! Their kindness also did not go unnoticed. This will be my new urgent care for sure! Definitely recommend.

I had the best experience today!! Let's admit it, nobody likes to wind up at Urgent Care. BUT, if you know you are going to be so well cared for that you leave feeling even better than when you arrived, then yes, this will always be my first choice for care. I jumped online this morning and very easily scheduled a "Reserve Your Spot Now" appointment for a sinus infection AND a piece of glass (three actually) lodged into my foot. From the smile and warm welcome at the front desk, to the kind greeting when I was called back by the nurse assistant, I already felt like the staff were committed to excellence in care. But it only got better from there! Once vitals were complete and I was handed off to my nurse, Cindy M, and my ARNP, Tiana Datoma, they made me feel like I was a part of their family. The warmth, kindness and care they provided was phenomenal. I had explained how I was scared through the night and didn't sleep well because I wasn't sure how they would help me get the glass out of my foot... was it going to hurt? Will I be able to walk afterwards? l had achilles surgery just 4 months ago and am dealing with an infection so will this be another issue that will set me back from achilles recover? Honestly, they listed to my concerns and handled the area gently. During the procedure, Tiana explained every step she was doing while Cindy stayed by my side. Tiana numbed the area and removed 3 pieces of glass lodged in my foot. It took some time and I was getting pretty worked up so Cindy brought me some crackers and a soda. They were a terrific team and took care of my issue without rushing through, with such professionalism and grace. Tiana gave me a hug as I was leaving and wished both wished me well. I couldn't ask for a better experience. Thank you Cindy, Tiana and the entire team at BayCare Urgent Care in South Tampa. I hope I don't need you anytime soon, but when I do, you have my business for life.

The doctor that saw me that day was not accurate. I ended up having a severe sinus infection after all, had to go to the hospital and they gave me antibiotics. I missed five days of work because I didn’t get the proper treatment at BayCare. The doctor needs to listen to the patient and check their patients thoroughly be accurate, nicer, more concerned with their patients. Remember, we are paying you a lot of money doctors for you to give us the proper treatment, be more professional. I will never go back to BayCare Urgent care Sorry.

Dr prescribed antibiotics 4xs a day at a high dose gave me headache's everyday. Was also suppose to send my urine out to be tested at the lab but somehow the urine never made it. Called about reaults and was told they didnt send it off and to just continue antibiotics and if I want to retest then I need to come back in

I was an early morning walk in with significant pain. Faye at front desk was understanding and supportive. When I was called to the exam rooms Faye and Tonya, my medical asst/radiology tech, made sure to provide wheelchair assistance. Dr. Cua was prompt, understanding and compassionate. He ordered my hip x rays. After my pelvic fracture diagnosis Dr. Cua explained it all to me and prescribed the proper medication. He gave me instructions for follow up care. My experience was 5 star.

The staff cut our visit short! The PA stepped out and said I will be back, a staff member brought the summary papers to us and she said that is it. Later at the pharmacy when I went to pick up the prescription, and after waiting and wasted so much time we found out that the summary and prescription papers belong to another patient!!!!! I had to make multiple phone calls to get a hold of the PA and to see if she prescribed something Worse I paid $145 so they can treat the blisters but they only recommended that we see a primary care physician!!! As if I don’t know how to go see one! I was searching for a good treatment not a useless referral or recommendation Their service doesn’t even worth a dollar

This is the 2nd visit over a few years, both requiring X-rays. I immediately recalled the x-ray technician from my 1st visit. She has a very bubbly personality and compassionate individual. I drive by other urgent care to come here. Thanks for the care team.

The doctor who helped me was Nicole and I appreciated her approach and kindness — she made me feel calm in a difficult situation. And the wait time was only a few minutes.

I have been a long time patient of BayCare and have never had such a bad experience. The nurse didn’t get within 3 feet of me when I was there to have wounds looked at and treated. She was dismissive, short and seemed to have no interest in treating me. I had to fight to get medication to treat an infection and that was of course met with disdain.

Both the assistant and Doctor were very nice and took their time listening to my concerns. I booked an appointment online, it was pretty straightforward and the wait time at the clinic was minimal.

The Urgent Care was VERY busy the day I went. All BayCare workers were patient and caring to all those waiting. An extra doctor would have been helpful to move us out more quickly, but never the less they treated everyone with concern.

This is the second visit that I’ve had this facility as many months. The team from the previous experience couldn’t have been any nicer, very attentive, smiles on their faces, friendly, etc. This experience was despicable from the lady sitting at the front desk that seem to be very annoyed that anyone would be in the building. to the lady taking the blood pressure had an attitude mumbled a mask under her nose. You should tell her that if she’s going to wear a mask the rule is you wear it over the top of your nose. And then the doctor came in. She appeared to be very disgruntled, didn’t really seem to care one way or another quite an attitude. The last thing people need when they come to an urgent care is to have the people working at the urgent care Having these type of attitudes.

I’ve been coming here for awhile. The last time I visited the Dr. Gave me a free booster antibiotic that I still received a bill for. This time, I received a review on a x-ray within minutes, telling me that my foot was not broken (although I have 2 chips in the bone on the top of my foot). I’m self pay, so these visits are expensive but also important. I felt rushed through, with no real care or concern and told to seek a 2nd opinion elsewhere. I don’t feel like they really tried and just took my money to send me to another place.

From the moment I arrived, and especially the friendliness of the front desk rep, I was very comfortable and appreciative. The online save a spot, the doc, the tech, even when leaving... all my paperwork was together and organized for me to review. My prescriptions were already called into my pharmacy. Very organized. Since I had Covid symptoms they had me wait in my car and called me in when ready.

I went in for a simple suture removal. It took over 3 hrs from the time I checked in to the time I left. 2.5 hours waiting in my car, an additional 30 minutes waiting for the doctor after the nurse took my vitals, he was in the room for a total 2 minutes before I waited an additional 15 minutes to get discharge paperwork. I understand COVID has everyone overwhelmed right now and is causing offices to be short staffed, but there should be a streamlining process to make things more efficient. I also don't think I should have to pay my copay when I'm doing the online registration in the situation I decided to cancel my appointment due to the extended wait time. I think it should be collected when I get the text message to come into the office to be called back. Also, maybe have a queue to let people know how many people are in line ahead of them and let them know where they stand.

There is a receptionist named Kaitlyn who was super friendly and very helpful…twice. Last month I came in to get a Covid test because I had to travel out of the country but that office had no openings. So on her own she went searching for another BayCare facility who could take me, as I was desperate, and she found one. Congratulations on finding someone like Kaitlyn to work at BayCare

The front office person, was very short with every patient she encountered including myself. I am an employee of Baycare and I was embarrassed by her conduct. She was sending people away, she told me, oh you may need to just go to the emergency room. I was there for a suspected UTI, I found her manner very unwelcoming and unsympathetic to patients needs. Another employee was behind the desk telling her to “calm down, take it easy, relax”. I was unimpressed with her, and disappointed that she is the first impression that patients encounter yet when they walk in to an urgent care center. People are sick, anxious and unsure of what to do. Encountering someone like her makes being sick all the more uncomfortable. The rest of the staff were wonderful.

Everyone was very professional and nice. There were 6 people in my group. We were all there for Covid testing for a cruise. We were seen quickly and received our results in a timely manner. I would definitely come back for medical care if needed in the future. I am a physician and I was very impressed with the efficiency and politeness of the staff.

I’ve been to this urgent care countless times in the past and the care was okay. But I must say medical assistant Neisha was the most caring. She was so kind and very informative. She genuinely seems like she cares. Great job in hiring someone new and fresh to this location. It’s definitely working. I’m nurse myself and let me tell you, she’s going places!

Everyone was friendly. Kaitlyn at the front desk was so nice. Very nice person to talk to and act like she cared about. From the moment I came in to the time I left was just over 30 minutes

The team went above and beyond to help me. From the moment I walked in the door they were kind, caring, and personable. they helped me with what I came in for and also helped me refill my meds, stay up to date with vaccines, give me a referral for a doctor, gave me supplies for my injuries, and generally gave me great care i did not expect from an urgent care. you can tell the staff here really care about their job and the people that visit them. i can’t recommend them enough.

Go somewhere else this place has absolutely NO ACCOUNTABILITY. Went here to get seen for a injury on my hand. Made an appointment for me for the next day. Took the day off work. When I got there they had no idea what was going on. Worst urgent care I have ever been to. After multiple phone calls and reassurances they would follow up with me to schedule imaging. I was told I would hear back with a date. SUPPOSEDLY I WAS ESCALATED TO THE WOMAN IN CHARGE FROM BAYCARE. Completely ghosted me. Months have passed without proper care.

The first time I went they in January there was a super sweet younger girl at the front desk. She was so pleasant and was super kind.i came in Again 6 mo ths later and was greeted by an older woman with short blonde hair at front desk ..while I'm sitting in the lobby there was an elderly lady around 85 that walked in for help and she wasn't to nice to her . I don't even know why I came back here cause even the Dr that did the physical in January wasn't nice at all . And I schedule appointments and I'm still seen late 😔

Had a 4:45 appointment, sat in the lobby until 6:40, and then didn’t see a doctor until 7:22. The doctor was nice as well as the receptionist and the nurse who put me in my room. However, any time I asked how long no one had time frames was just told you’re the next patient. I didn’t realize that when I was the next patient in the lobby, that did not mean I was the next patient to see a doctor. I was on a time crunch which I opened the door to explain to one of the nurses to which she replied “we’re not stopping you, you can leave”. NEVER GOING BACK THERE AGAIN.

I came in with incontinence & severe pain. Visible blood in my urine. I have a history of cystitis & kidney stones. I asked to use the restroom but I asked for a cup before I urinated because I'm a nurse & was sure they were going to need a specimen. I was told to sit & wait because there was a client filling out her paperwork at the check in counter. I'm not sure how I did not urinate all over the waiting room floor. Then I was eventually brought back to use the restroom with specimen cups. Then after a short wait back in the waiting room, I was brought back to a room. I was asked questions. I answered them & then was asked the same questions again like if she was not paying attention to me. A monitor was placed in front of me & I was told that a doctor would appear soon for a telehealth visit. After what seemed like a long time a nurse practitioner physically came in to my room. She said I do have blood in my urine, I need to see my urologist (which was not available & the reason I went to urgent care) & she would prescribe me antibiotics. I suggested that I should probably get a CT scan (my husband is a radiologist MD). She sent me up the street for the scan. I was never given anything for the awful pain I was in. She said they normally do not give pain meds for UTI's which I did not have. I had bleeding with no infection & it turns out that I had a kidney stone once I scanned. She said if I needed pain meds that I needed to go to the ER. I really do not understand the purpose of Urgent Care if Ithis is the service provided.

The front receptionist Gretchen, was incredibly unprofessional. I actually had an "appointment/call-ahead/reservation/save your spot" whatever you want to call it. I was going in for a pre-employment drug screening. Gretchen never gave me a warning about the 1-2 hour wait for people "without appointments". I sat there for over an hour even though I had an "appointment/call-ahead/reservation/save your spot". Gretchen told me that; "appointments don't exist, we use Save-a-Spot". Even though I watched her set an appointment for another patient and even used the word appointment during that interaction in the lobby while she was warning that patient about the extended wait time for walk ins. A warning I never received for some odd reason. Then there was the guy that walked in for a rapid PCR test and said "he had an appointment for noon". She didn't seem too interested in the semantics then. She was too busy trying to get him to write down his actual passport number on the check-in paperwork. Her disrespect for other people's time is astounding. If I could give it zero stars I would, just because of her.

I brought a 94-year-old here thinking that we would be avoiding a hospital emergency room long wait. WE WAITED TWO HOURS IN THE LOBBY BEFORE BEING CALLED BACK, and then another 30+ minutes before getting checked out. Had we been told the wait was gonna be two hours(as I heard a woman being told shortly AFTER we had sat down) I would have taken her somewhere else. We should have been informed as well. Some people who arrived WELL AFTER us, got seen BEFORE us. The reason we were told was because they were being directed to the virtual doctors, and they wanted the elderly woman to see the doctor in person. She was coming in complaining about heart palpitations. You all hooked her up to the EKG machines. She is 94-years-old, AND you still had her wait in the lobby for 2 HOURS before seen. We were there a total of 4 hours. To top it off, because of her age, it was assumed automatically that she couldn't answer critical questions on her own. They kept asking me that that SHE had the mental fortitude to address. Great customer service didn't kick in until the last 30 minutes of the visit. They sang "Happy Birthday" to her and helped her to my car because,by that time, it was pouring down rain. I won't be taking her back there. We'll go to the hospital emergency room next time.

10/27/22 Incorrect diagnosis and treatment. Better go somewhere else to get a better prophylaxis and don’t waste your money. 10/28/22 In regards of your response about filling a form. I had already done that twice, and have talked to you CR several times. Since that same day of the incorrect diagnosis, I went to another care center, where I got the correct diagnosis, and prophylaxis, and got healed the very next morning, instead of missing days of work as your center ordered. I paid twice, the other care center provided the effective treatment, in spite of my history I referenced to your center. I have been requesting a credit.

I didn’t have a bad experience. I just didn’t have an over whelming great experience, enough to give 5 stars. I came in with severe pain and extreme bruising from an accident I had the day prior on the water. I had fallen about 25-30 ft onto the water and hurt my ribs. The X-Ray showed 1 fractured rib. After being in pain for More than a week, pain that did not subside, I went to the ER (Bayfront to be exact) where they did additional imaging to show I actually had 7 fractures in my ribs… 6 different ribs. The doctor I saw at urgent care recommended I get a CAT scan to see if there was any damage to my head. I showed him the actual video of me falling; my head never hit the water. Nor was I having any signs of a concussion or complaining about any pain in my head. What should have happened, based on the video AND my bruising and my excruciating pain-was a recommendation for additional imaging, of my ribs/abdomen-not my head. I understand it was probably precautionary, but there were no signs pointing to any damage to my head. Although there’s nothing you can do for broken ribs, based on other medical advice I was given there could have been internal damage to my organs or internal bleeding. There was no way for an urgent care to know this without additional imaging. Its also more the patients piece of mind that should be taken into consideration. Coming from someone who’s never broken a bone or even been to a hospital, this was a traumatic experience for me. It’s not the urgent cares fault you do not have a CT. However, in this case, I’d encourage your providers to do a better job of listening to their patients and their concerns and the actual “evidence” they provide during the visit to provide better “next steps” with their care. I was provided a full explanation of what they did and was also made a copy of my results, so that was helpful. Everyone was nice and kind. In conclusion, I walked out of the urgent care the same way I walked in, severely bruised and in pain. I walked in with a bruised rib cage and out with a diagnoses of 1 broken rib (lucky #7) … which ironically was the only rib with TWO fractures. The following ribs were indeed broken: 2,3,4,6,7,8. (There would have been little to no way to see this without the dicom data from The CT-which again, was taken at the ER.)unless the radiologist missed this all together.

My husband and I called ahead to schedule an appointment to have antigen tests done to determine if we had Covid. We both came back positive. Everyone there was extremely friendly and helpful. Dr. Timi answered all our questions and prescribed medication for myself as I could stop several meds that were contradictory. My husband could not get the medication as he is on meds he can't stop. I called back a few days later with a medical question for the doctor which I got an answer right away. We were very pleased with our experience and highly recommend all of Bay Care in Tampa and their doctors.

Very friendly and welcoming experience for my three year old and me. We appreciated the many toys that were given to play with in the room and the positive and caring bedside manner of the staff, nurse and physician who answered all questions and listened well. We were in and out very fast and the area was clean and not too crowded.

My son was being treated for a hurt wrist. They said the results from the hospital team has been getting results quickly and I should hear something same day or possibly next day. No one called me, so I called and they said the radiologist at the center hasn't reviewed yet but will call. They did say it just looked sprained but yet no one called to confirm. Horrible experience waiting for confirmation and never receiving a call

great experience! much easier/faster than my normal doctor's office visit. 1000% more convenient. thanks for being there when i was sick and needed treatment. my doctor could not see me for 3 weeks and the office could not see me for 3 more days! and yes it is another baycare facility.

POSITIVE: -The staff is sweet, and I can tell that Dr. Rohani truly cares for each patient he sees. - The sign in was simple and easy - Aya (or Ava?) was the only nurse there that was helping Dr. Rohani NEGATIVES: - THERE IS NOT ENOUGH MEDICAL PERSONNEL AVAILABLE TO BEST SUIT THEIR PATIENTS - THE ONLY PEOPLE WORKING THAT ESTABLISHMENT WAS THE 2 LISTED ABOVE. The others were a front desk clerk and a random nurse that seemed as if she had enough experience but literally and I mean LITERALLY did not know how to patch something with “co-band” (if you don’t know what that means it’s a self-adhesive bandage” – yes I googled that vocabulary and yes I heard it loud and clear from the conversations because the walls are thin. If you would like to know anything else about her conversation let me know!! Because it was the only source of entertainment I had for 4 hours) Memes always talk about "who is the girl that distracts her co-workers and does nothing" whoever she was SHE WAS HER. He literally had to explain where the medical scripts were. Don’t get me wrong, I am all for coaching/training in the moment. But whoever she was does not seems to be equipped with the correct medical knowledge/skill to be operating on patients. -I arrived early to my pre-booked 5:15PM appointment (4:20PM) I was not pulled back until 6:00PM - yes, I understand I came in too early. But I was optimistic that I could get in early as the clinic had 2 patients before me - was I WRONG! I was not aware of how understaffed the team was at the time I then waited until 6:45PM to finally be seen (test results were ran at 6:05PM) - Doctor Rohani asked questions about my symptoms which peek anxiety and when I asked WHY he was asking over something like that (my anxiety flared tbh) he said he was not sure as the test results have not been ran yet. WAIT WHAT? I have almost been here an hour and you’re asking me items that YOU don’t even know about? I do still respect him regardless of this encounter because he truly was understaffed and working with idiots. - 6:55PM a patient asked the chatty nurse if she “could I go home yet?” this patient sounded in pain, distressed and exhausted because she too was incredibly exasperated of the amount of time she had to wait (once again the walls are thin) she was met with a fake pessimistic voice of “oh no honey, not just yet! Thanks for being a trooper!” (At this point I had my head outside my door and I watched as she swiveled back around in her chair to continue the conversation with the front desk clerk.) - 7:05 PM I heard my test results were finally ran (because chatty kathy said my name loud and clear) - 7:15PM I began rustling around my room as I was debating to walk out – panic attack and all - 7:35PM Ava came in quickly gave my results. I proclaimed, “Y’all made me wait an hour and a half in pure anxiety that I was pregnant and this is the news?” I knew she felt bad and I could tell she was exhausted but my god don’t do that to a single income individual who came in for a UTI testing I FINALLY LEFT THE ESTABLISHMENT AT 7:40 Of course, it is my fault for the early arrival. I will OWN that mistake and deduct an hour. But everything after?? That was almost 3 hours of my life of absolutely nothing (in total 3.75 hours if you want to count my mistake) What I came in was MINOR and should only take AT MOST 20-35 minutes for treatment. I understand an urgent care facility can hold various patients leveling in pain, however, for a quick and easy out this location is NOT it - I do recognize my symptoms were lower than most. But turn me away and tell me to come back another day!? It is that simple - I don't know if that's legal but that would have saved me SO much time and I would have understood! At that point please provide your patients dinner or at MOST a professional personal to check on the well-being of their patients. What I experienced felt like an insane asylum. With people, around me groaning/moaning/ White walls. Fluorescent lights and pure solitude for the entire evening.

The staff was so kind and provided accurate care and diagnosis. The entire place was quiet and very clean. I was in and out in an hour. This was not my closest urgent care but knew BayCare’s reputation. Will always use when needed.

Five star review solely for Kaitlyn at the front desk. Having someone so kind and calming as the face of the company makes the experience. I hurt my wrist and she helped me complete my paperwork and made me feel like she really cared. Would recommend this location to anyone because of her!